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Hotel Alpina

2.0 star property
Hotel in Zermatt, steps from Matterhorn Museum

Photo gallery for Hotel Alpina

Exterior
Property grounds
Property grounds
Daily buffet breakfast (CHF 25 per person)
In-room safe, desk, cots/infant beds, free WiFi

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Pet-friendly
  • Free WiFi
The current price is NZ$290
includes taxes & fees
11 Nov - 12 Nov

Explore the area

View map
5 Englischer Viertel, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪2 min walk‬
  • Place, Zermatt-Furi Gondola
    ‪10 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Triple Room

Triple Room

Triple Room

7.6 out of 10
Good
(9 reviews)

Highlights

Heating
TV
Private bathroom
In-room safe
Daily housekeeping
Desk
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.4 out of 10
Very good
(22 reviews)

Highlights

Heating
TV
Private bathroom
In-room safe
Daily housekeeping
Desk
  • Sleeps 2
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Double Room

Double Room

Double Room

8.6 out of 10
Excellent
(27 reviews)

Highlights

Heating
TV
Private bathroom
In-room safe
Daily housekeeping
Desk
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom

Single Room with Shared Bathroom

8.4 out of 10
Very good
(6 reviews)

Highlights

Heating
TV
In-room safe
Daily housekeeping
Desk
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.4 out of 10
Very good
(19 reviews)

Highlights

Heating
TV
Private bathroom
In-room safe
Daily housekeeping
Desk
  • Sleeps 1
  • 1 Twin Bed

About the area

Zermatt

Hotel Alpina places you steps from Matterhorn Museum and within a 15-minute stroll of Forest Fun Park. Highlights at this hotel include free in-room WiFi. .Enjoy access to rock climbing, mountain biking and hiking/biking trails. Other amenities include free Wi-Fi in public areas and ski storage. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .In the area of this Zermatt hotel, you'll find Golf Club Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 2 min walk - 0.2 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.5 km
  • Zermatt-Furi Gondola - 10 min walk - 0.8 km

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk

Restaurants

  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Walliserkanne - ‬4 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Elsie Bar - ‬2 min walk

About this property

Hotel Alpina

Hotel in Zermatt, steps from Matterhorn Museum
As a guest of Hotel Alpina, you'll find a library, a terrace, and ski storage. Public spaces have free WiFi. Hotel Alpina also features tour/ticket assistance, a garden, and a picnic area.

This Zermatt hotel is smoke free.

  • 23 guestrooms or units
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site
Hotel Alpina offers 23 accommodations with a safe. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include baths or showers. Housekeeping is offered on a daily basis and hairdryers can be requested. Cots/infant beds (surcharge) are also available.

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Free daily buffet breakfast
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  • Breakfast included
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  • Free WiFi
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4.7 out of 5, Exceptional, 966 reviews
The price is NZ$466
includes taxes & fees
3 Nov - 4 Nov
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Cot (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CHF 20.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 for adults and from CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club, JCB International, Union Pay, debit cards and cash. Air conditioning is not provided. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Alpina?

Hotel Alpina offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Alpina?

As of 29 Oct 2025, prices found for a 1-night stay for 2 adults at Hotel Alpina on 11 Nov 2025 start from NZ$272.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Alpina family-friendly?

You bet! With amenities such as a picnic area, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel Alpina is a hit with families.

Does Hotel Alpina serve breakfast?

You bet, buffet brekkie is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Alpina?

No, Hotel Alpina does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Alpina?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Alpina?

Dogs are welcome at Hotel Alpina, with food and water bowls on offer.

Reviews

Hotel Alpina Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 225 out of 449 reviews
Rating 8 - Good. 139 out of 449 reviews
Rating 6 - Okay. 54 out of 449 reviews
Rating 4 - Poor. 16 out of 449 reviews
Rating 2 - Terrible. 15 out of 449 reviews

Reviews

8/10 Good

Yun, Annandale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

Stuart

Travelled with partner
Liked: Cleanliness, staff & service
You book in at an adjacent hotel. This is also where breakfast is served. Breakfast is continental with no hot option. We found that perfectly adequate. The hotel itself is a little shabby and run down. But it is very clean. The photos of the hotels rooms are certainly not the room we were in which featured floor to ceiling pine cladding and what appeared to be polystyrene ceiling tiles. There is no kettle or tea making facilities. It's all a bit dated. But let's be honest, we were there 2 nights and it was comfortable enough. We found noise from other residents to be intrusive; slamming doors, raucus laughter late at night/early in the morning and whoever had the room above us seemed intent on moving the furniture about at 5am. None of this is the hotels fault. The shower is the most powerful we've ever had. You could pressure wash a car with it. Overall, it was OK for a couple of days but we wouldn't have wanted to stay much longer.
Stayed 2 nights in Jul 2025

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location. Helpful check in staff. Clean and tidy with good quality towels and bedding. Room decor and overall condition in need of updating.
Stayed 1 night in Jul 2025

8/10 Good

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice, a little dated but clean and comfortable.
Stayed 1 night in Jul 2025

6/10 Okay

Philip

Travelled with partner
Liked: Staff & service
The staff and the service was nice. The location in the English Quarter was as expected and desired, 1 minute from the main commerce area. The all wood room (including the ceiling) was a nice touch, as were the old fashioned windows Unfortunately the small old elevator kept going inoperative when the 3rd floor door wouldn't register as closed, forcing my wife with bad knee and cane to work up stairs multiple times until I figured out the source of the problem. The bathroom was modern but not all was clean. The wardrobe latch was broken, but we didn't use it. This is a very popular tourist town with a wide variety of hotel options. To compete, Hotel Alpina needs to add a few more touches.
Stayed 1 night in Jul 2025

2/10 Terrible

Dharminder

Stayed 1 night in Jul 2025

6/10 Okay

Jerald

Travelled with family
Our room on the top floor was really old; the mattress was very thin; bathroom was old and outdated. Room didn’t have a coffee machine and when asked at the front desk: the staff commented that it’s because the hotel is only second class despite paying such a high price
Stayed 1 night in Jun 2025

8/10 Good

Keith

Stayed 2 nights in Jun 2025

10/10 Excellent

Brady

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Zhihua

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I liked everything just I wish to have a kettle in the room
Stayed 2 nights in Jun 2025

8/10 Good

Jacqueline

Travelled with partner
Disliked: Property conditions & facilities
Good location for the train stations. Easy to find.
Stayed 1 night in Jun 2025

10/10 Excellent

Changbin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, in house breakfast is very much appreciated. Very clean room and seemed newly renovated floor and bathroom with a deep tub and the bed for a youth is excellent and can be put out to the 3rd bed for a family of 4. We loved the hotel.
Stayed 2 nights in Jun 2025

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Came to Zermatt for the first time, staff were so friendly and accommodating. They provided us information on best places to eat and to see. We arrived with our pram & 2 suitcases, staff were very helpful in helping us get to our room. The views from the hotel are amazing.
Stayed 2 nights in Jun 2025

8/10 Good

Robert

Travelled with family
Liked: Property conditions & facilities
Good Hotel. Water pressure not the best.
Stayed 2 nights in Jun 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Although the hotel is dated and basic, it was really clean and in a great location. Check in was easy and we had a great time.
Stayed 3 nights in May 2025

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely!
Stayed 2 nights in Jun 2025

8/10 Good

Catherine

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2025

8/10 Good

Christopher

Stayed 2 nights in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, property conditions & facilities
Check in and out was easy and good. Reception nice room n area were also very nice. Location is excellent. The only thing I didn’t like was the cleaning crew in the morning are very noisy and not considerate of those still in the room . Talking very loud and banging things around. It’s a very nice place and a good basic stay.
Stayed 1 night in May 2025

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was particularly friendly and helpful!
Stayed 2 nights in May 2025

10/10 Excellent

Mary Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. The reception lady let us check in early. I love the view that we have and how close it is to the station.
Stayed 1 night in May 2025

4/10 Poor

Edwin

Disliked: Property conditions & facilities, room comfort

Odd position of the power sockets

The room is clean, the toilet cover is broken, one of the bed the end penal is broken and coming apart. Poor ventilation. The power sockets are in the very odd position. Especially the on in the bathroom. It is in between grasp of the toilet flashing and the sink mirror
Stayed 3 nights in May 2025

10/10 Excellent

Ki Don

Stayed 2 nights in May 2025

10/10 Excellent

Jing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it.
Stayed 3 nights in May 2025