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Hotel Alpina

2.0 star property
Hotel in Zermatt, steps from Matterhorn Museum

Photo gallery for Hotel Alpina

Exterior
Property grounds
Property grounds
Daily buffet breakfast (CHF 25 per person)
1 bedroom, in-room safe, desk, cots/infant beds

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Free WiFi
The current price is NZ$355
includes taxes & fees
26 Aug - 27 Aug

Explore the area

Map
5 Englischer Viertel, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Matterhorn Museum
    ‪2 min walk‬
  • Zermatt-Furi Gondola
    ‪10 min walk‬
  • Sion (SIR)

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.8 out of 10
Excellent
(19 reviews)

Highlights

Heating
TV
Separate bedroom
Private bathroom
In-room safe
Desk
Daily housekeeping
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Triple Room

Triple Room

Triple Room

7.6 out of 10
Good
(8 reviews)

Highlights

Heating
TV
Separate bedroom
Private bathroom
In-room safe
Desk
Daily housekeeping
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Bed

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

8.4 out of 10
Very good
(17 reviews)

Highlights

Heating
TV
Separate bedroom
Private bathroom
In-room safe
Desk
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room

Double Room

Double Room

8.6 out of 10
Excellent
(24 reviews)

Highlights

Heating
TV
Separate bedroom
Private bathroom
In-room safe
Desk
Daily housekeeping
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

Single Room with Shared Bathroom

Single Room with Shared Bathroom

8.4 out of 10
Very good
(6 reviews)

Highlights

Heating
TV
Separate bedroom
In-room safe
Desk
Daily housekeeping
  • Sleeps 1
  • 1 Single Bed

About the area

Zermatt

Hotel Alpina places you steps from Matterhorn Museum and within a 15-minute stroll of Forest Fun Park. Highlights at this hotel include free in-room WiFi. .Enjoy access to rock climbing, mountain biking and hiking/biking trails. Other amenities include free Wi-Fi in public areas and ski storage. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .In the area of this Zermatt hotel, you'll find Golf Club Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 2 min walk - 0.2 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Zermatt–Sunnegga Funicular - 5 min walk - 0.5 km
  • Zermatt-Furi Gondola - 10 min walk - 0.8 km

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk

Restaurants

  • ‪Brown Cow - pub - ‬3 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Pizzeria Ristorante Molino Seilerhaus - ‬4 min walk
  • ‪Stefanie's Creperie - ‬3 min walk
  • ‪Zermatt Kaffee Rösterei & Kitchen - ‬2 min walk

About this property

Hotel Alpina

Hotel in Zermatt, steps from Matterhorn Museum
As a guest of Hotel Alpina, you'll find a library, a terrace, and ski storage. Public spaces have free WiFi. Hotel Alpina also features tour/ticket assistance, a garden, and a picnic area.

This Zermatt hotel is smoke free.

  • 23 guestrooms or units
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site
Hotel Alpina offers 23 accommodations with a safe. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include baths or showers. Housekeeping is offered on a daily basis and hairdryers can be requested. Cots/infant beds (surcharge) are also available.

Languages

English, French, German, Italian, Portuguese, Spanish

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7 Aug - 8 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Cot (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CHF 20.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 for adults and from CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club, JCB International, Union Pay, debit cards and cash. Air conditioning is not provided. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Alpina?

Hotel Alpina offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Alpina?

As of 30 Jul 2025, prices found for a 1-night stay for 2 adults at Hotel Alpina on 26 Aug 2025 start from NZ$338.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Alpina family-friendly?

You bet! With amenities such as a picnic area, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel Alpina is a hit with families.

Does Hotel Alpina serve breakfast?

You bet, buffet brekkie is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Alpina?

No, Hotel Alpina does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Alpina?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Alpina?

Dogs are welcome at Hotel Alpina, with food and water bowls on offer.

Hotel Alpina Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 202 out of 389 reviews
Rating 8 - Good. 122 out of 389 reviews
Rating 6 - Okay. 39 out of 389 reviews
Rating 4 - Poor. 12 out of 389 reviews
Rating 2 - Terrible. 14 out of 389 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Ange

Travelled with family
Disliked: Amenities, property conditions & facilities
We had no hot water for showers, we communicated this but still no luck
Stayed 2 nights in May 2025

6/10 Okay

Beth

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

8/10 Good

Esteban

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small but cozy room. The staff were very friendly. Very clean and maintained.
Stayed 2 nights in Apr 2025

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location was great. Quiet at night
Stayed 2 nights in Apr 2025

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service
Cozy and clean room with a view of the Matterhorn. Older space but it was well maintained. Easy to walk to what you needed.
Stayed 2 nights in Mar 2025

8/10 Good

Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and friendly staff. Cleaned rooms every morning and never had any problems. Checking in and out was easy. Well priced
Stayed 6 nights in Mar 2025

6/10 Okay

Kailai

Stayed 1 night in Mar 2025

10/10 Excellent

Charley

Liked: Staff & service, property conditions & facilities
A great, affordable option in Zermatt.
Stayed 3 nights in Feb 2025

10/10 Excellent

STEPHEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my needs. Clean and updated
Stayed 5 nights in Feb 2025

10/10 Excellent

Thomas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for a reasonable price. It was about a 15 minute walk to both ski access points.
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is owned by the 5 Star Grand Hotel Zermatterhof and you have access to their facility at a cost. The Alpina does not have a Front Desk, so you must go to the 4 Star Hotel Tannenhof for Check In and such. Nice Affordable Hotel.
Stayed 4 nights in Jan 2025

8/10 Good

Ethan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Zachary

Stayed 3 nights in Jan 2025

10/10 Excellent

Anum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ann-Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay there! Great views and amazing time! Highly recommend
Stayed 1 night in Oct 2024

4/10 Poor

Claudine

Disliked: Staff & service, property conditions & facilities
Walls are very thin, can hear everything from every room. Pillows were non existent. Advised reception of closet not closing and shower not draining properly, no one came to check on our room even though we were told someone would. Disappointing stay. Only positive was the breakfast was very good variety.
Stayed 3 nights in Jan 2025

8/10 Good

Rhiannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dream experince

This hotel is beside the Hotel Tannenhof which is the lobby you go to to check in. Hotel Alpina is the epitome of what you would expect for a swiss hotel stay. I loved everything about it. The room with a balcony, the elevator with its quirks, and the community guest area. Highly recommend taking the Matterhorn Glacier Express to get the most amazing mountain views. October also provided jaw dropping colours. For me this was a dream come true stay.
Stayed 1 night in Oct 2024

6/10 Okay

Jie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Heater was not working for 2 days
Stayed 5 nights in Dec 2024

8/10 Good

Arhondisa

Liked: Cleanliness, staff & service, property conditions & facilities
Small but cute and warm rooms. Location very convenient
Stayed 3 nights in Dec 2024

8/10 Good

Eric

Travelled with partner
Liked: Cleanliness
Traditional lodgings that are safe and clean. The water is warm and very strong. Don't expect any extras, but for a nice, basic room that doesn't break the bank, it works well!
Stayed 1 night in Dec 2024

10/10 Excellent

Debby, Walnut Creek

Stayed 2 nights in Nov 2024