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Hotel Alpina

Property class: 2

Photo gallery for Hotel Alpina

A hotel with multiple balconies, a wooden bench, and a statue.
A wooden-paneled room with two beds, a chair, a TV, and a window with curtains.
A stone staircase leading up to a garden area with a wheelbarrow and potted plants.
A buffet setup with various food items and beverages, wooden paneling, and a chandelier.
A multi-story wooden building with balconies, surrounded by lush greenery and flowering plants.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Housekeeping
The current price is NZ$256
includes taxes & fees
12 Oct - 13 Oct

Explore the area

View map
5 Englischer Viertel, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬
  • Place, Matterhorn Museum
    ‪2 min walk‬

Room options

View all photos for Triple Room

A wooden-paneled room with a large bed, two smaller beds, a chair, and a table.

Triple Room

8.0 out of 10
Very good
(14 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Large Single Bed

View all photos for Standard Double Room

A wooden-paneled room with a bed, two bedside lamps, a framed picture on the wall, and a bathroom visible through an open door.

Standard Double Room

8.4 out of 10
Very good
(29 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Queen Bed

View all photos for Double Room

A wooden-paneled room with a bed, a chair, a table, and a window.

Double Room

8.4 out of 10
Very good
(38 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

View all photos for Single Room with Shared Bathroom

A room with a single bed, a small table, a chair, a sink, and a framed picture on the wall.

Single Room with Shared Bathroom

8.6 out of 10
Excellent
(8 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Single Room

A wooden-paneled room with a bed, a chair, and a small table.

Standard Single Room

8.6 out of 10
Excellent
(27 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

About the area

Zermatt

Hotel Alpina places you steps from Matterhorn Museum and within a 15-minute stroll of Forest Fun Park. Highlights at this hotel include free in-room WiFi. .Enjoy access to rock climbing, mountain biking and hiking/biking trails. Other amenities include free Wi-Fi in public areas and ski storage. Buffet breakfast is available daily between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .In the area of this Zermatt hotel, you'll find Golf Club Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt - Furi - 2 min walk - 0.2 km
  • Furi - Riffelberg - 2 min walk - 0.2 km
  • Furi Ski Area - 2 min walk - 0.2 km
  • Matterhorn Museum - 2 min walk - 0.2 km

Getting around

  • Zermatt Gornergratbahn Station - 7 min walk

Restaurants

  • ‪Elsie Bar - ‬2 min walk
  • ‪Hotel Post Zermatt - ‬3 min walk
  • ‪Brown Cow Pub - ‬3 min walk
  • ‪Old Zermatt - ‬3 min walk
  • ‪Stefanie's Creperie - ‬3 min walk

About this property

Hotel Alpina

As a guest of Hotel Alpina, you'll find a library, a terrace, and ski storage. Public spaces have free WiFi. Hotel Alpina also features tour/ticket assistance, a garden, and a picnic area.

This Zermatt hotel is smoke free.

  • 23 guestrooms or units
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • No smoking on site
Hotel Alpina offers 23 accommodations with a safe. This Zermatt hotel provides complimentary wireless Internet access. Bathrooms include baths or showers. Housekeeping is offered on a daily basis and hairdryers can be requested. Cots/infant beds (surcharge) are also available.

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  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
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4.3 out of 5, Excellent, 682 reviews
The price is NZ$325
includes taxes & fees
20 Oct - 21 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 25 for adults and CHF 25 for children

Things to do

  • Hiking/biking trails
  • Ice skating
  • Library
  • Mountain biking
  • Rock climbing
  • Ski storage
  • Sledding

Family friendly

  • Cot (surcharge)

Conveniences

  • Free newspapers in lobby
  • Hair salon
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • No lift

More

  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 66-cm TV

More

  • Desk
  • Heating
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 9:00 PM
Late check-in subject to availability

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 7:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property is in a car-free zone and can be reached only by train or taxi.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 25.00 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for CHF 20.0 per night.

Payment types

  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 25 for adults and from CHF 25 for children
  • Pet fee: CHF 25.00 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: CHF 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Air conditioning is not provided
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club, JCB International, Union Pay, debit cards and cash. Air conditioning is not provided. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Hotel Alpina Hotel
Hotel Alpina Zermatt
Hotel Alpina Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Alpina?

Hotel Alpina offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Alpina?

As of 26 Sept 2026, prices found for a 1-night stay for 2 adults at Hotel Alpina on 12 Oct 2026 start from NZ$256, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Alpina family-friendly?

You bet! With amenities such as a picnic area, as well as cots/infant beds in the guestrooms, it's no surprise that Hotel Alpina is a hit with families.

Does Hotel Alpina serve breakfast?

You bet, buffet brekkie is on offer daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Alpina?

No, Hotel Alpina does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Alpina?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Alpina?

Dogs are welcome at Hotel Alpina, with food and water bowls on offer.

Hotel Alpina Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 295 out of 596 reviews
Rating 8 - Good. 183 out of 596 reviews
Rating 6 - Okay. 79 out of 596 reviews
Rating 4 - Poor. 20 out of 596 reviews
Rating 2 - Terrible. 19 out of 596 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Small clean room, had a view and was convenient to town.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and cozy hotel in the center of the village. The room has a balcony where you could relax.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities
Convenient location but hotel is very dated.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Disliked: Amenities
Breakfast is served at a nearby Tannenhof hotel. Property sad to say needs a complete overhaul.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff. Very welcoming. Hotel location is ideal. Would have preferred a mini refrigerator in the room.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its small but clean showers are very small but great water pressure. over all I would stay there again.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money, is dated and need better pillows with tea/coffee making facilities
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. A very friendly staff. However it was too smal.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay at Hotel Alpina. Check in at the other hotel was quick. I had an issue with the door lock and I was moved to a different room which was fully renovated and much nicer than the first room. Wouldn’t hesitate to stay here on my next visit to Zermatt.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though it’s old building, but room service staffs are well done to do the cleaning. Receptionist is very helpful and nice. He gave me ideas where we can take good pictures, and gave us some ideas where to eat. 7mins from the train station, good location.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, standard room with all listed amenities. It's just off the main road, so not as noisy, but very close to all areas on foot!
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Yes, nice room, and helpful staff.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, clean, comfortable, and very helpful staff.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Nice stay
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good service, clean, staff was friendly
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Close to everything
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, helpful staff. Good location. Basic but had all we needed.
Stayed 3 nights in Feb 2026
Verified review

6/10 Okay

Liked: Staff & service
Room is clean and staff is friendly. Location is convenient. One thing can be improved: hall way smells.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super affordable and perfect for a short ski trip. No frills but that's not what I was looking for.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Simple and cost effective room. Make sure to ask for pillows from the desk of the main property as room pillows were flat. Smaller shower but satisfactory. Good hotel for the budget conscious and is a short walk from Main Street Zermatt and 8 minutes to the train station.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and nice hotel for the price.
Stayed 1 night in Sep 2024