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Hotel Derby

3.0 star property
Hotel with a restaurant, steps from Zermatt-Matterhorn Ski Paradise

Photo gallery for Hotel Derby

Double Room (Arve)
Standard Apartment, 3 Bedrooms | Living area
Standard Apartment, 3 Bedrooms | Private kitchen
Front of property
Daily buffet breakfast (CHF 18.00 per person)

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Housekeeping
  • Pet-friendly
  • Laundry
  • Free WiFi

Explore the area

View map
Bahnhofstrasse 22, Zermatt, VS, 3920
  • Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Zermatt-Furi Gondola
    ‪13 min walk‬
  • Sunnegga Ski Resort
  • Sion (SIR)
    ‪88 min drive‬

Room options

View all photos for Apartment (Bellevue)

Apartment (Bellevue) | Living area

Apartment (Bellevue)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Dining table
TV
Hypo-allergenic bedding
Renovated in 2021
  • 48 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds

View all photos for Double Room Single Use, 1 Bedroom (Arve)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Double Room Single Use, 1 Bedroom (Arve)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2021
  • Mountain view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room (Arve)

Double Room (Arve)

Double Room (Arve)

9.8 out of 10
Exceptional
(26 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2021
  • 22 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Room (Arve)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Family Room (Arve)

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2021
  • 35 sq m
  • 2 bedrooms
  • Mountain view
  • Sleeps 3
  • 2 Twin Beds and 1 Double Bed

View all photos for Family Double Room (Arve Plus 2 - Kajütenbett)

Family Double Room (Arve Plus 2 - Kajütenbett)

Family Double Room (Arve Plus 2 - Kajütenbett)

9.8 out of 10
Exceptional
(16 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2021
  • 25 sq m
  • Mountain view
  • Sleeps 4
  • 2 Twin Beds and 1 Twin Bunk Bed

View all photos for Standard Apartment, 3 Bedrooms

Standard Apartment, 3 Bedrooms | Living area

Standard Apartment, 3 Bedrooms

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Individually decorated
Fireplace
Heating
Free cots/infant beds
Dining table
  • 115 sq m
  • 3 bedrooms
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Twin Room (Residence Bellevue)

Twin Room (Residence Bellevue)

Twin Room (Residence Bellevue)

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Balcony
Separate sitting area
Soundproofed
Heating
Free cots/infant beds
TV
Hypo-allergenic bedding
Renovated in 2021
  • 22 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

About the area

Zermatt

Hotel Derby puts you in the heart of Zermatt, within steps of Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center. Highlights at this hotel include in-room free WiFi, balconies and heated floors. .At the hotel's restaurant, you can grab a bite to eat. Other amenities include free Wi-Fi in public areas, laundry facilities and ski storage. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of an airport shuttle. .In the area of this 3-property class Zermatt City Centre hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt Visitor Center - 3 min walk - 0.3 km
  • Zermatt - Furi - 5 min walk - 0.4 km
  • Zermatt–Sunnegga Funicular - 6 min walk - 0.6 km
  • Zermatt-Furi Gondola - 13 min walk - 1.1 km

Getting around

  • Zermatt Gornergratbahn Station - 2 min walk
  • Sion (SIR) - 75 min drive

Restaurants

  • ‪Brown Cow Pub - ‬3 min walk
  • ‪McDonald's - ‬1 min walk
  • ‪Walliserkanne - ‬1 min walk
  • ‪Golden India - ‬2 min walk
  • ‪Le Petit Royal - ‬1 min walk

About this property

Hotel Derby

Hotel with a restaurant, steps from Zermatt-Matterhorn Ski Paradise
There's a restaurant on site. Public spaces have free WiFi. A library, a terrace, and multilingual staff are also featured at Hotel Derby. A complete renovation of Hotel Derby was completed in June 2021.

This 3-star Zermatt hotel is smoke free.

  • 28 guestrooms or units
  • 3 levels
  • Built in 1945
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Newspapers in lobby (free)
  • On-site shopping
  • Lift
  • No smoking on site
  • Dining venue
Hotel Derby offers 28 accommodations with a safe and a hairdryer. Rooms open to balconies. This accommodation offers separate sitting areas and includes desks. Guests can surf the web using complimentary wireless Internet access. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, German, Italian, Portuguese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: CHF 18 for adults and CHF 10 for children
  • A restaurant

Things to do

  • Helicopter/aeroplane tours
  • Library
  • Shopping
  • Ski storage

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • In the mountains
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lift
  • Well-lit path to entrance

More

  • 3 floors
  • Built in 1945
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Renovated entire property - June 2021
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV

Food and drink

  • Room service

More

  • Desk
  • Energy-saving switches in guestrooms
  • Heated floor
  • Heating
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:30 PM; check-in end time: 10:00 PM

Check-out

Check-out before 10:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 10.00 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 18.00 for adults and from CHF 10.00 for children
  • Pet fee: CHF 10.00 per pet, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Derby Zermatt
Hotel Derby Zermatt
Hotel Derby Hotel
Hotel Derby Zermatt
Hotel Derby Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Hotel Derby?

Hotel Derby offers free cancellation on select room rates. Check out the cancellation policy for more info.

What makes Hotel Derby a romantic place to stay?

Al fresco dining, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Derby.

Does Hotel Derby serve breakfast?

Yeah, buffet brekkie is served daily from 7:00 AM to 10:00 AM.

Is there a free airport shuttle available at Hotel Derby?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel Derby?

Yep, you can grab a meal at Hotel Derby's onsite restaurant that serves local cuisine.

What time are check-in & check-out at Hotel Derby?

Check-in begins at 3:30 PM. Check-out time is 10:00 AM.

Are pets allowed at Hotel Derby?

Dogs are welcome at Hotel Derby, with food and water bowls on offer.

Hotel Derby Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 258 out of 338 reviews
Rating 8 - Good. 57 out of 338 reviews
Rating 6 - Okay. 13 out of 338 reviews
Rating 4 - Poor. 3 out of 338 reviews
Rating 2 - Terrible. 7 out of 338 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place nicely renovated
Stayed 1 night in Jun 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a pleasant stay. Staff was extremely helpful and responsive. Room was spacious and clean.
Stayed 1 night in May 2025

10/10 Excellent

Chuan Kuang, Singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in May 2025

10/10 Excellent

Chuan Kuang, Singapore

Liked: Amenities
Very closed to train station
Stayed 1 night in May 2025

10/10 Excellent

Joelynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Clean and well maintained Nice balcony. Great location in town. Breakfast was extremely basic. Not very fresh. Few choices
Stayed 2 nights in May 2025

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities
I left a note the bathtub ran very slow, standing water
Stayed 2 nights in May 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fabulous place to stay! The front desk staff had a great sense of humor & explained everything very well. The ‘family’ room for 3 was very clean, comfortable, and looked new! Small balcony was a treat. A bottle of water provided was a nice touch. The restaurant food was delicious & the wait staff was nice. Although the hostess reprimanded me for not telling her we were hotel guests (in order to get the discount on our meal) but I had already told that to the person I saw first, which was our waiter. We appreciated the discount as the meal prices aren’t cheap. The morning breakfast was excellent! A great variety of food, nutritious & delicious. So different from many hotel breakfasts in the USA. It was a short walk to the train station. Overall I would highly recommend the Hotel Derby!
Stayed 1 night in May 2025

10/10 Excellent

Robert, Manchester

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Room / restaurant/ breakfast in the morning —— location - location - location…. Very enjoyable overall experience
Stayed 1 night in May 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice property close to the train station. We were warmly welcomed and enjoyed our room. Highly recommend.
Stayed 1 night in May 2025

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zermatt is mainly closed in May. First thing hôtel told us. Could have been useful pre holiday information. Main complaint of resort was the constant noise of helicopters and building construction. Hotel Derby was open and very welcoming but walking trails also closed from village. Won’t return
Stayed 3 nights in May 2025

10/10 Excellent

gordon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk, Kristina (I’m so sorry if that’s incorrect, it’s been a few days) was A-mazing! She is a wealth of knowledge and has an answer for everything. If ever I needed some guidance, she stepped up. Oh, the room and location were great too. 😉
Stayed 1 night in May 2025

8/10 Good

Hoon, Chantilly

Stayed 1 night in May 2025

10/10 Excellent

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Derby was a very comfortable stay. The Good: - The staff was very accommodating and friendly - The room and facilities were very clean - Middle of shopping district in Zermat. Very busy and walkable environment. The Bad: - The room was fairly hot in the night time even with the heat off. We needed to open the window overnight which caused lot of noise in the late night and morning due to the location. - Water temperature was not very hot for shower - The mountain view is not a view of Matterhorn, rather some shorter mountains in the area. Barely viewable on the second highest floor balcony. - Breakfast was included but did not have too much options and had mediocre taste even compared to some cheaper stays in Swiss
Stayed 1 night in Apr 2025

6/10 Okay

Connie

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Never fix the clogged sink and loose toilet seat, reported 2x to the male manager who was so arrogant
Stayed 2 nights in Apr 2025

10/10 Excellent

Kenelynn Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kristiana was a lovely lady, she helped us with our check-in and check-out. She gave us tips to see the webcam matterhorn. The hotel interior was neat and clean, little balcony was cute. We’re comfortable and we enjoyed our stay.
Stayed 1 night in May 2025

10/10 Excellent

Anju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was amazing.m This hotel is located just few minutes walk away from the station and it was very convenient. Very clean and friendly staff.
Stayed 1 night in May 2025

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location in middle of Zermatt with walking fistance to train station.
Stayed 2 nights in Apr 2025

10/10 Excellent

Gobi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Highly recommend

Spacious and comfortable
Stayed 1 night in Apr 2025

4/10 Poor

Laura

Stayed 3 nights in Mar 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great spot

Great spot, beautiful room. Got the luck of the draw and got the top floor with a balcony with a view. On the main street, easily walkable from train station and everything else in town. Bed was super comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Siyong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly, cozy
Stayed 2 nights in Mar 2025

8/10 Good

Michael

Stayed 4 nights in Feb 2025

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. I lucked out and got a room with a balcony. Room and facilities were well thought out to accommodate a ski vacation. Room was very clean and housekeeping was excellent. Price was on the low end for Zermatt so I wasn’t sure what to expect. I would stay here again and would recommend it to a single or couple travelling for a ski vacation.
Stayed 1 night in Feb 2025