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SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

4.0 star property
Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise

Photo gallery for SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

Sauna, steam room, body treatments, hot stone massages, sports massages
Terrace/patio
Sauna, steam room, body treatments, hot stone massages, sports massages
Penthouse | Living area
Indoor pool, pool loungers

Reviews

10 out of 10
Exceptional

Popular amenities

  • Bar
  • Gym
  • Pool
  • Pet-friendly
The current price is NZ$769
includes taxes & fees
23 May - 24 May

Explore the area

Map
Bahnhofplatz 18, Zermatt, 3920
  • Zermatt-Matterhorn Ski Paradise
    ā€Ŗ1 min walkā€¬
  • Zermatt-Furi Gondola
    ā€Ŗ15 min walkā€¬
  • Sunnegga Ski Resort
    ā€Ŗ20 min driveā€¬
  • Sion (SIR)
    ā€Ŗ106 min driveā€¬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse

Penthouse | Mountain view

Penthouse

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 6
  • 3 King Beds

View all photos for View Junior Suite

View Junior Suite | Mountain view

View Junior Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Private bathroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for The High

The High

The High

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Cottage

Cottage

Cottage

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 5
  • 2 King Beds and 1 Single Trundle Bed

View all photos for Friends & Family Suite

Friends & Family Suite | Mountain view

Friends & Family Suite

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Separate bath and shower
  • Sleeps 5
  • 2 King Beds and 1 Single Sofa Bed

View all photos for Deluxe Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 37 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for View Double Room +

View Double Room +

View Double Room +

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Bathrobes
  • 80 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Friends & Family Suite +

Friends & Family Suite +

Friends & Family Suite +

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
2 bedrooms
Separate bath and shower
  • Sleeps 5
  • 2 King Beds

View all photos for View Apartment

70-cm flat-screen TV with cable channels, TV, heated floors

View Apartment

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 5
  • 2 King Beds and 1 Single Bed

View all photos for View Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

View Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite | Living area

Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Dining table
Flat-screen TV
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room +

Double Room +

Double Room +

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Private bathroom
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Double Room

Highlights

Soundproofed
Individually furnished
Individually decorated
Flat-screen TV
Hypo-allergenic bedding
Bathrobes
Hairdryer
Electric kettle
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Zermatt

At SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel you'll be within just a 5-minute stroll of Zermatt-Matterhorn Ski Paradise and within 15 minutes of Zermatt-Furi Gondola. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include hot stone massages, sports massages, body wraps and body scrubs along with access to the sauna. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the gym, sauna and pool loungers. Added amenities include free Wi-Fi in public areas and ski storage. Each morning free buffet breakfast is offered between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places in the area of this 4-property class Zermatt City Centre hotel include Sunnegga Ski Resort and Matterhorn Glacier Ride.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Matterhorn Museum - 7 min walk - 0.6 km
  • Zermatt - Furi - 7 min walk - 0.7 km
  • Zermatt-Furi Gondola - 15 min walk - 1.3 km
  • Sunnegga Ski Resort - 20 min drive - 5.1 km

Getting around

  • Zermatt Gornergratbahn Station - 1 min walk
  • Sion (SIR) - 106 min drive

Restaurants

  • ā€ŖMcDonald's - ā€¬2 min walk
  • ā€ŖGolden India - ā€¬1 min walk
  • ā€ŖBƤckerei-Konditorei-, Tea-Room Hƶrnli - ā€¬3 min walk
  • ā€ŖLe Petit Royal - ā€¬2 min walk
  • ā€ŖFuchs - ā€¬4 min walk

About this property

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel

Hotel with a full-service spa, steps from Zermatt-Matterhorn Ski Paradise
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A fitness centre, a terrace, and an arcade/games room are also featured at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel.

This 4-star Zermatt hotel is smoke free.

  • 4 guestrooms or units
  • Buffet breakfast (free)
  • Poolside lounge chairs
  • Ski equipment storage
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • No smoking on site
  • Locker space
  • Bar or lounge
  • Dining venue
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel offers 4 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 70-cm flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, hairdryers and children's dressing gowns.

This Zermatt hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Languages

English, French, German

Similar properties

Penthouse Deluxe Suite Matterhorn View | View from room

Wellness Hotel Alpenhof

  • Pool
  • Hot tub
  • Breakfast included
  • Spa
4.8 out of 5, Exceptional, 572 reviews
The price is NZ$712
includes taxes & fees
6 May - 7 May
Wellness Hotel Alpenhof

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Helicopter/aeroplane tours
  • Indoor pool
  • Sauna
  • Ski storage
  • Steam room

Family friendly

  • Arcade/game room
  • In-room babysitting
  • Indoor pool
  • Soundproofed rooms

Conveniences

  • Limited-hour front desk
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room

Accessibility

  • Hardwood flooring in room
  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Children's robes
  • Children's slippers
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 70-cm flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Heated floor
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 6:00 AM - 11:00 PM
The check-in location differs from the property location; go to: [Schlosshotel my Lifestyle, Bahnhofplatz 18]
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • Pets: CHF 20 per pet, per night
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 150.0 per day.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 20 per pet, per night
  • Rollaway bed fee: CHF 150.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted.Ā This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

SchlossHouse
SCHLOSS Zermatt Active CBD Spa Hotel
SchlossHouse Zermatt ā€“ Wellbeing Rooms Suites
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Hotel
SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Zermatt

Frequently asked questions

What is the cancellation policy at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel on 23 May 2025 start from NZ$752.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

Yep, there is an onsite spa at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel have a pool?

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger.

Is SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel family-friendly?

You bet! With amenities such as an arcade and an indoor pool, as well as children's slippers and childcare services in the guestrooms, it's no surprise that SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel is a hit with families.

Does SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel serve breakfast?

You bet, free buffet brekkie is on offer daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

No, SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel?

Dogs are welcome at SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel, with food and water bowls on offer. Just so you know, there's a limit of one pet.

SCHLOSS Zermatt - CBD & Adaptogenic Spa and Sport Hotel Reviews

Reviews

10

Exceptional

Rating 10 - Excellent. 103 out of 106 reviews
Rating 8 - Good. 2 out of 106 reviews
Rating 6 - Okay. 1 out of 106 reviews
Rating 4 - Poor. 0 out of 106 reviews
Rating 2 - Terrible. 0 out of 106 reviews

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Aisling

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property to stay at. The staff was very helpful and friendly. The breakfast was awesome, excellent location. We couldn't have asked for a better stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jon

Stayed 4 nights in Jan 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient but very quiet. Excellent staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

mahnaz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for Zermatt
Stayed 3 nights in Dec 2024

10/10 Excellent

Mohan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything about this hotel is amazing. The staff was particularly helpful. The location is extremely convenient to the train station and the Matterhorn railway.
Stayed 1 night in Dec 2024

10/10 Excellent

stacie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely the most friendly,welcoming, beautiful place to stay. Not one complaint.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Ayushman

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome stay!

Our stay was magnificent! Very close to downtown and the staff is very friendly and helpful!
Stayed 2 nights in Nov 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sue and Mike Schloss CBD Zermatt

Excellent service, very friendly, shout to Chris, Stefan, and all staff were lovely. Received a complimentary upgrade to a fabulous Matterhorn view room. Room was perfect. Breakfast had variety and super fresh. My husband had a massage at the CBD Spa and said it was amazing. Highly recommend this hotel.
View of hotel and our room was in the middle
View from our room
Stayed 3 nights in Nov 2024

10/10 Excellent

Lorna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay here, perfect location, so close to the train station but we werenā€™t there to ski so might be a different walk to the cable cars if youā€™re carrying. The hotel is fab, great pool and spa area, breakfast was lovely and by far the most comfortable room of our whole trip, the team were lovely too
Stayed 1 night in Oct 2024

10/10 Excellent

YU CHAO

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cosy and well maintained, had a wonderful stay with my wife!
Stayed 2 nights in Oct 2024

10/10 Excellent

Derick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is one of the best places to stay in Zermatt. Honestly, I haven't been treated this well compared to other hotels, the attention to guest is very good and closeness to the station is so convenient. The amenities of this place are so good. The place is very well treated and has the latest trends, lights goes off with a single button, the TV has good broadcast and you cast to the TV, the internet is great! The hotel has a spa (but you need to pay for them be aware, I didn't book but now I regret it), a well equipped and modern gym, a separate room if you want to do yoga and even free classes, and a decent pool. The pool was tiny but it's good enough. The bathroom was so clean and very well equipped, you can expect almost everything that you need and not a simple tube of shampoo/body wash that other expensive hotels cheap out. The staff was very professional and attentive to things that I needed, thanks for a great service. The breakfast buffet has almost everything and a great variety of non-dairy alternatives. Be aware that there are certain menu options that are not included and you will have to pay after you check out. The only nitpicks that I have is that the AC was confusing, I didn't understand what was cold or hot, and I didn't ask the staff about it because I was embarrassed about not figuring out what was going on, but surely they can respond to this message. Also, the balcony didn't have the best views but I was aware of that before booking the room.
Stayed 2 nights in Oct 2024

10/10 Excellent

Ivette

Stayed 1 night in Oct 2024

10/10 Excellent

Nathalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a top in every way. Gorgeous contemporary decor, large room nicely appointed, great staff, great location. And breakfast the best with even a fresh pan of honey from the beehive ! We truly enjoyed our stay there.
Stayed 2 nights in Oct 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

terry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal hotel. Worth every penny
Stayed 1 night in Oct 2024

10/10 Excellent

Guy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Steve

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect walkable getaway!
Stayed 1 night in Sep 2024

10/10 Excellent

Lena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite. Good breakfast. Comfortable. Good view.
Stayed 3 nights in Sep 2024

10/10 Excellent

Tina

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the SCHLOSS Hotel. I loved that I didnā€™t feel rushed and the staff was extremely accommodating and friendly. There is nothing that I didnā€™t like about this hotel. Will definitely be back
Stayed 1 night in Sep 2024

10/10 Excellent

Jerad, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stellar service! Beautiful rooms. Very nice spa amenities including sauna, steam room, and various showers with different refreshing essential oils and varying temperatures. One of our party became too ill to travel, and the hotel graciously helped us arrange an additional night stay. Our first room was booked, but they found us a new room just down the hall, made it possible to move directly from old room to new room immediately after checkout from first room without even bringing bags down to front desk. We would have loved the hotel regardless, but the kind compassionate professional service from the staff was phenomenal and really pushed Schloss Zermatt to the very top. One of the best hotels I've ever stayed in.
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel staff are very friendly and service oriented to make the stay pleasant. Food is excellent, the spa & amenities are spectacular. I would definitely make this a stop during holiday travel.
Stayed 1 night in Sep 2024

10/10 Excellent

Ivana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was amazing. The staff was so friendly and the spa was absolutely amazing. The saunas and steam rooms made for a great rainy day and gave us something to do. Donā€™t skip a massage with Marcela!
Stayed 2 nights in Sep 2024