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Sunstar Hotel Zermatt

3.5 star property

Photo gallery for Sunstar Hotel Zermatt

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains
Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains
Exterior
Terrace/patio
Dining

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Business services

Explore the area

View map
Untere Mattenstrasse 50, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Zermatt–Sunnegga Funicular
    ‪3 min walk‬
  • Place, Zermatt - Furi
    ‪10 min walk‬
  • Airport, Sion (SIR)
    ‪96 min drive‬

Room options

View all photos for Single Room (Compact - Matterhorn)

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Single Room (Compact - Matterhorn)

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 15 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room (Compact)

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Double Room (Compact)

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 21 sq m
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Double Room (Compact - Matterhorn)

Hypo-allergenic bedding, free minibar, in-room safe, blackout curtains

Double Room (Compact - Matterhorn)

  • Mountain view
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

About the area

Zermatt

Sunstar Hotel Zermatt places you steps from Zermatt-Matterhorn Ski Paradise and within a short 5-minute stroll of Zermatt–Sunnegga Funicular. Highlights at this hotel include a restaurant, an outdoor swimming pool and free buffet breakfast. .At the hotel's own lounge bar, you can stop for a drink. Other amenities include free Wi-Fi in public areas, a sauna and laundry facilities. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free train pick-up service. .In the area of this 3.5-property class Zermatt hotel, you'll find Matterhorn.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 km
  • Zermatt–Sunnegga Funicular - 3 min walk - 0.3 km
  • Zermatt Visitor Center - 5 min walk - 0.4 km
  • Zermatt - Furi - 10 min walk - 0.8 km
  • Sunnegga Ski Resort - 19 min walk - 1.6 km

Getting around

  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Sion (SIR) - 105 min drive

Restaurants

  • ‪McDonald's - ‬6 min walk
  • ‪Bazaar - ‬6 min walk
  • ‪Golden India - ‬5 min walk
  • ‪Le Petit Royal - ‬6 min walk
  • ‪Schweizerhof Kitchen - ‬6 min walk

About this property

Sunstar Hotel Zermatt

Sunstar Hotel Zermatt offers its guests an outdoor pool and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 861 square feet (80 square metres) and includes conference space. A terrace, multilingual staff, and ski storage are also featured at Sunstar Hotel Zermatt.

This 3.5-star Zermatt hotel is smoke free.

  • 1 building
  • 44 guestrooms or units
  • 5 levels
  • 861 sq ft of conference space
  • 80 sq. m of conference space
  • Built in 1961
  • Buffet breakfast (free)
  • Ski lift tickets
  • Ski equipment storage
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Sunstar Hotel Zermatt offers 44 accommodations with free minibar items and a safe. Flat-screen televisions come with cable channels.

Rooms have partially open bathrooms. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This Zermatt hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

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Hotel Ambassador Zermatt
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  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, 527 reviews
The price is NZ$583
includes taxes & fees
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Hotel Ambassador Zermatt

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Free train station pick-up shuttle

Food and drink

  • Free buffet breakfast
  • A bar/lounge
  • A restaurant

Things to do

  • Outdoor pool
  • Sauna
  • Shopping
  • Ski passes
  • Ski storage

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 861 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • Massage

Accessibility

  • Lift

More

  • 1 building
  • 5 floors
  • Built in 1961
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 10:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Renovations and closures

The property is closed between 18 April and 20 May.

Access methods

Staffed front desk

Pets

  • Pets: CHF 25 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 25 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CHF 25 per pet, per night
  • Rollaway bed fee: CHF 25 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve rollaway/extra beds. This property accepts Visa, Mastercard, American Express, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Hotel Sunstar Zermatt
Sunstar Hotel Zermatt
Sunstar Style
Sunstar Style Hotel
Sunstar Style Hotel Zermatt
Sunstar Style Zermatt
Sunstar Zermatt
Sunstar Hotel
Sunstar Hotel Zermatt Hotel
Sunstar Hotel Zermatt Zermatt
Sunstar Hotel Zermatt Hotel Zermatt

Frequently asked questions

What is the cancellation policy at Sunstar Hotel Zermatt?

Sunstar Hotel Zermatt offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Sunstar Hotel Zermatt have a pool?

Sunstar Hotel Zermatt has an outdoor pool.

Does Sunstar Hotel Zermatt serve breakfast?

Sure does, complimentary buffet brekkie is offered at Sunstar Hotel Zermatt.

Is there a free airport shuttle available at Sunstar Hotel Zermatt?

No, Sunstar Hotel Zermatt does not offer an airport shuttle service.

Is there a bar or restaurant at Sunstar Hotel Zermatt?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sunstar Hotel Zermatt?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at Sunstar Hotel Zermatt?

Dogs are welcome at Sunstar Hotel Zermatt, with food and water bowls on offer.

Sunstar Hotel Zermatt Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 215 out of 330 reviews
Rating 8 - Good. 92 out of 330 reviews
Rating 6 - Okay. 17 out of 330 reviews
Rating 4 - Poor. 3 out of 330 reviews
Rating 2 - Terrible. 3 out of 330 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the balcony was breathless. The staff was very friendly, and the service and the hotel's amenities were great.
Stayed 3 nights in Apr 2022
Verified

6/10 Okay

Cynthia

Liked: Cleanliness, staff & service
Breakfast was awful recycled food from days before. First day my blow dryer broke but it was fixed the next dsy
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
War sehr schön, merci
Stayed 2 nights in Apr 2022
Verified

10/10 Excellent

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes gelegenes Hotel
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in Zermatt, walking distance to the train up to gornergrat or the sunnegga funicular. Very nice, helpful staff.
Stayed 4 nights in Feb 2022
Verified

10/10 Excellent

Torkel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice

Veldig helpful and friendly staff, great service and comfort.
Stayed 5 nights in Feb 2022
Verified

10/10 Excellent

floyd

Liked: Cleanliness, property conditions & facilities, room comfort

Great place friendly people

From the check in to breakfast and check out everyone was super friendly and accommodating. The room was modern with very nice details . The photo is a view from my balcony on the second floor
Stayed 1 night in Feb 2022
Verified

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it! Very friendly, good breakfast. I enjoyed the hot tub! Great views
Stayed 2 nights in Dec 2021
Verified

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simples e correto: entrega o que oferece

Excelente hotel. Simples, porém aconchegante, belissimas vistas para a Matterhorn. SPA muito bom, perfeito para relaxar ao final do dia na montanha.
Vista da varanda
Stayed 2 nights in Jan 2022
Verified

8/10 Good

SungJun

Liked: Cleanliness, property conditions & facilities

Mattehorn room review

Clean rooms, comfortable beds, open shower, could be better if there were kettles and coffee machines in the room.
Stayed 2 nights in Dec 2021
Verified

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bueno

Muy bien ubicado, es un hotel pequeño. Destaco a la recepcionista Margarida, quien fue muy amable.
Stayed 5 nights in Nov 2021
Verified

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermatt nice

Close to the train station. Clean and friendly. Great breakfast included with the room. Walkable town with great early season skiing. You don’t need a room with a view of the Matterhorn because you’re going to ride the lifts and get pictures up close anyway. While it’s expensive to visit (eat out and shop) the Sunstar was reasonable and we’ll worth the stay.
Stayed 3 nights in Nov 2021
Verified

2/10 Terrible

Florian

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Schlechter Ausbaustandart, einem Garni entsprechend und niemals einem 4 Sternehotel. Das Hotel ist seit März 2020 auch ein Garni. Das Frühstücksbuffet minimal und schlecht. Der Wellnessbereich nicht einmal der Rede wert! Das Personal teilweise sehr war freundlich, manchmal aber so unerfahren, dass man noch selber zeigen musste, wie man ein Bier zapft...
Stayed 3 nights in Nov 2021
Verified

10/10 Excellent

emiliano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble
Stayed 1 night in Nov 2021
Verified

10/10 Excellent

Hai Wei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience! I recommend this property for： 1. Stunning view of the village and Matterhorn from the balcony of my room 2. Very good breakfast buffet 3. Well-designed room with nice decorations and lights 4. Staff speaks excellent English 5. 5 min to the train station, the main shopping street and Gornergrat Bahn station, 2 min walk to Sunnegga station 6. Lastly, when I checked out, there were pouring rain. The staff kindly drove me to the train station!
Stayed 2 nights in Sep 2021
Verified

10/10 Excellent

Yu-Fang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff, quiet and good view.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Mary Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location with gorgeous surrounding mountains. Easy access to train station and hiking trails.
Stayed 2 nights in Oct 2021
Verified

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

The hotel rooms are in very good condition and the views are spectacular.
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Brock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Our favorite of all the hotels

Warm hotel with super friendly staff. We cracked a window every night and loved falling asleep to the mountain air and the sound of a near by creek. Waking up to crisp mountain air and a view of Zermatt isn’t a half bad way to start the day. Breakfast was above average and the dining room and patio were perfect.
View from our room.
Stayed 2 nights in Aug 2021
Verified

8/10 Good

yogendra

Liked: Cleanliness, property conditions & facilities
Beautiful property and located in a perfect place. make sure to get the 4th floor to get the full beauty of amazing mountains and water stream flowing by. overall great experience.
Stayed 2 nights in Aug 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, the stunning view of the Matterhorn (pay the extra dollars, it’s worth it cause the balconies were like an extra room in the hotel!), breakfast was one of the best I had in Switzerland. Convenient to everything yet not packed in with hordes of other hotels and people. Close to the (free) bus stop so didn’t have to walk to the base of the mountains every day. Perfect place at a good price. Also the spa downstairs was my 6 year old kids favorite part of Zermatt outside of zip lining!
Stayed 2 nights in Aug 2021
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel bietet ein gutes Preis, Leistungsverhältnis an. Das Zimmer ist gut eingerichtet. Die übrige Anlage mit Garten ist gut.
Stayed 3 nights in Jul 2021
Verified

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Zermatt Unplugged

Das Hotel liegt in Fussnähe zum Bahnhof. Empfang war freundlich! Zimmer zuoberst mit seitlicher Sicht aufs Matterhorn und durch ein kleines Fenster direkt! Bett war bequem! Badewanne im Zimmer fand ich originell aber mässig praktisch! Dürfte zudem etwas mehr Licht über dem Lavabo haben! Frühstück war soweit gut! Angebot fand ich für die Hotelkategorie etwas mässig obwohl man verschiedene Eierspeisen zusätzlich bestellen konnte! Abendessen wird im Moment nicht angeboten (Folge der Pandemie). Preis-Leistung war gut! Ich finde die eine oder andere Auffrischung des Hotels wäre nötig aber im Moment wohl zurück gestellt! Aber ich kann mir gut vorstellen da wieder mal zu buchen!
Aussicht aus dem Zimmer allerdings nur ein Seitenfensterchen! Vom Balkon hatte man seitliche Sicht
Badewanne im Zimmer drin! Mässig praktisch aber ok
Bett war bequem! Habe gut geschlafen
Stayed 4 nights in Jul 2021
Verified

8/10 Good

Manuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Soggiorno a Zermatt

Albergo pulito e confortevole. Non offre servizio di ristorazione. Colazione: manca frutta fresca. Alla ricezione parlano solo tedesco e inglese. In una località rinomata come Zermatt mi aspettavo almeno il francese. L'italiano purtroppo viene sempre dimenticato!!
Stayed 2 nights in Jul 2021
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ruhige Lage, top Zimmer, gratis Minibar (tolle Getränke), freundliche Rezeption, Sauna & Jacuzzi nice.
Stayed 1 night in Jul 2021