Compare Bankstown airport accommodation from NZ$103

This hotel was a very disappointing experience overall. First of all, the cleanliness was extremely poor—the bedsheets were dirty, and the bathroom had an unpleasant smell. The staff was also rude and unprofessional; instead of helping with issues, they kept ignoring or delaying responses. The food quality was equally disappointing. It was neither fresh nor tasty, and the prices were unreasonably high. On top of that, the facilities were not functioning properly—the air conditioning kept turning off, and the Wi-Fi was almost useless. Despite having a good location, staying at this hotel felt like a complete waste of time and money. I would not recommend this hotel to anyone. It’s better to look for other options.

Bed was comfortable and looked clean. We had a bunk above a queen bed which was unexpected as we didn't need the extra bed and easy to bump your head on if you're not really careful, but wasn't really an issue. Cleanliness was pretty poor. The bedside tables, corners of the room, and the kettle were very dusty and dirty, the mirror was dirty and the shower had hairs on the floor and mould in the corners. There was also no shower curtain so water went everywhere and the towel hooks being against the toilet wall isn't ideal. There was no bath mat but luckily had an extra towel. Also only one spoon for tea and coffee for two people. The aircon unit was really dirty and only seemed to have one setting working and was very loud but we had to keep it running all night as the room was so hot. Strange having the only sink and mirror on the opposite side of the room away from the bathroom in a tiny room but not a huge deal for a cheaper hotel.

Check in was very easy and the rooms were cleaned. The pool and spa were nice. The kitchen and laundry all were great.