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 Cancun •1 Room
 Cancun • 1 Room
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Hotel Xbalamque and Spa

3-star property
Av. Yaxchilan No. 31, Centro, Cancun, QROO 0508 053 286
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1.0 out of 5
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Hotel Description

Hotel Xbalamque and Spa puts you in the heart of Cancun, within steps of Las Palapas Park and Xbalamqué Theater. Highlights at this hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

A day of pampering at Spa Xbalamqué can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and reflexology. The restaurant, La Adelita, serves Mexican cuisine. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Plus you'll find free WiFi in public areas, a sauna, and a snack bar/deli. There's also free self parking, along with the convenience of car rentals on site.

Attractions within a 10-minute walk of this 3-star Downtown Cancun hotel include Plaza 28 and within 30 minutes you'll find Plaza Las Americas.

Standard Room, 1 Double Bed

Bed Count 1 Full Bed Maximum Occupancy 2 Max
NZ$62* Per night/room 8 May - 9 May

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Xbalamque and Spa ratings based on 1 Verified Reviews

Review Summary
1.0 out of 5 1.0 out of 5.0
Room cleanliness 1.0 out of 5.0
Service & staff 1.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.0 out of 5.0

Guest reviews for Hotel Xbalamque and Spa

Couples (1)
1 out of 5
BED BUGS!!!! My holiday was ruined by dozens of bites and bugs crawling over my face at night. Staff didn't care. Rude, disgusting hotel, hair in the shower, dirty, and crawling with bed bugs. Had to change hotels due to their negligence and lost money

Posted by on 25 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Hotel Xbalamque & SPA

Hi good day. We are sorry that you did not enjoy a good experience. For our part, we will do our best to solve the problem you have told us. We appreciate your comments, your opinion is very important to us, we are working to improve and provide excellent service to our guests. Best regards

About the Hotel Xbalamque and Spa

Location Av. Yaxchilan No. 31, Centro, Cancun, QROO 77500

Property Features

Hotel Xbalamque and Spa offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Spa services, a terrace, and tour/ticket assistance are also featured at Hotel Xbalamque and Spa. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 3-star Cancun hotel.

  • 1 building
  • 90 guestrooms or units
  • 3 levels
  • Built in 1990
  • Deli
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Hotel Xbalamque and Spa offers 90 accommodations with complimentary toiletries. Televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Toiletries (free)
  • Telephone
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wardrobe or closet

Food & Drink

La Adelita - This restaurant specializes in Mexican cuisine.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a sauna.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Reflexology
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests driving to the property should contact this property in advance.

Guests can access their accommodation through a private entrance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, debit cards, and cash. Noise-free guestrooms cannot be guaranteed.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Children stay free
  • Noise-free rooms not guaranteed
  • Debit cards
  • Staffed front desk
  • Private entrance
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Xbalamque Resort
  • Hotel Xbalamque Resort Cancun
  • Xbalamque
  • Xbalamque Cancun
  • Xbalamque Hotel Cancun
  • Hotel Xbalamque Cancun
  • Hotel Xbalamque
  • Hotel Xbalamque Resort Spa
  • Hotel Xbalamque Spa
  • Hotel Xbalamque and Spa Hotel
  • Hotel Xbalamque and Spa Cancun
  • Hotel Xbalamque and Spa Hotel Cancun

You should know

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.