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Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Property class: 4

Photo gallery for Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

An indoor swimming pool with a unique rock-like ceiling and a bar area.
Property video
An aerial view of a resort with multiple buildings, a central pool area, and a beach.
A beachside restaurant with outdoor seating, a bar, and a view of the ocean.
An indoor dining area with large windows, wicker furniture, and a view of the beach.

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Breakfast included
  • All-inclusive
  • Free Wi-Fi
The current price is NZ$622
includes taxes & fees
26 Oct - 27 Oct

Explore the area

View map
Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, QROO, 23028
  • Place, Playa Mujeres Golf Club
    ‪8 min drive‬
  • Place, Mujeres Beach
    ‪11 min drive‬
  • Place, Punta Sam Beach
    ‪13 min drive‬

Room options

View all photos for STAR Class Producers Three Bedroom Suite

A hotel room with a large bed, a TV, a desk, and a view of the ocean.

STAR Class Producers Three Bedroom Suite

  • Garden view
  • 389 sq m
  • 3 bedrooms
  • Sleeps 12
  • 2 King Beds, 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite Two Bedroom

A modern hotel room with a large bed, a TV, a desk, and a balcony with a view of the city.

STAR Class Directors Suite Two Bedroom

  • Garden view
  • 168 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedroom Suite Swim Out

A modern pool area with lounge chairs and a canopy.

STAR Class Producers Two Bedroom Suite Swim Out

  • 335 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite Two Bedroom

A modern hotel room with a large bed, a TV, a desk, and a balcony with a view of the city.

Directors Suite Two Bedroom

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 168 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Entourage Suite

A modern hotel room with a large bed, a flat-screen TV mounted on the wall, a ceiling fan, and a decorative wall piece.

STAR Class Entourage Suite

8.0 out of 10
Very good
(2 reviews)
  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

A hotel room with a large bed, a TV mounted on the wall, a desk with a chair, and a balcony with a view of the sea.

STAR Class Junior Suite Ocean View

7.4 out of 10
Good
(3 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

A modern hotel room with a large bed, a sofa, a small table, and a ceiling fan.

STAR Class Junior Suite

8.8 out of 10
Excellent
(13 reviews)
  • Garden view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom

A modern hotel room with a large bed, a TV, a desk, and a balcony with a view of the city.

STAR Class Directors Suite One Bedroom

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite Swim Out

A modern pool area with two lounge chairs and a covered seating area, surrounded by a wooden fence and a glass balustrade.

Junior Suite Swim Out

9.2 out of 10
Wonderful
(27 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Directors Suite One Bedroom Swim Out

A modern pool area with lounge chairs and a canopy.

STAR Class Directors Suite One Bedroom Swim Out

  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Junior Suite

A hotel room with a bed, two pillows, a headboard, and a couch with a pillow.

Junior Suite

8.2 out of 10
Very good
(79 reviews)
  • Garden view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Directors Suite One Bedroom

A modern hotel room with a large bed, a TV, a desk, and a balcony with a view of the city.

Directors Suite One Bedroom

7.8 out of 10
Good
(8 reviews)
  • Garden view
  • 114 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Entourage Suite

A modern hotel room with a large bed, a flat-screen TV mounted on the wall, a ceiling fan, and a decorative wall piece.

Entourage Suite

8.0 out of 10
Very good
(5 reviews)
  • Garden view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for STAR Class Junior Suite Swim Out

A poolside area with two lounge chairs, a small pool, and a view of a resort building.

STAR Class Junior Suite Swim Out

7.2 out of 10
Good
(12 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Producers Two Bedrooms Suite

A hotel room with a large bed, a TV, a desk, and a view of the ocean.

STAR Class Producers Two Bedrooms Suite

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 335 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Queen Beds, 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

A room with a large bed, a sofa, a small table, and a balcony with a view of the beach and ocean.

Junior Suite Ocean View

8.2 out of 10
Very good
(15 reviews)
  • Ocean view
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 2 Queen Beds OR 1 King Bed and 1 Double Sofa Bed

About the area

Costa Mujeres

An all-inclusive stay in Costa Mujeres awaits you at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort. You'll be 15.6 km (9.7 mi) from North Beach and 30.5 km (18.9 mi) from Hotel Zone Beaches. .A pampering day can include deep-tissue massages and hot stone massages along with facials and mani/pedis. The restaurant, So Cal Gourmet Emporium, serves international cuisine and is open for breakfast, lunch and dinner. Spend the day at the private beach where you'll find umbrellas, and enjoy the 4 outdoor swimming pools and free kids' club. Business travellers can take advantage of a conference centre and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a children's swimming pool. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM.
View more Resorts in Costa MujeresOpens in a new window

What's nearby

  • Playa Mujeres Golf Club - 8 min drive - 4.8 km
  • Mujeres Beach - 11 min drive - 6.9 km
  • Punta Sam Beach - 13 min drive - 9.3 km
  • El Meco Archaeological Site - 16 min drive - 11.8 km
  • El Niño Beach - 18 min drive - 14.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 41 min drive

Restaurants

  • ‪Isla Blanca - ‬5 min drive
  • ‪Aromes - ‬8 min walk
  • ‪Mar - ‬15 min walk
  • ‪Mezcal - ‬5 min drive
  • ‪Grand Caribe - ‬8 min walk

About this property

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. At Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a health club.

This 4-star Costa Mujeres property is smoke free.

  • 648 guestrooms or units
  • Built in 2019
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offers 648 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and laptop-compatible safes. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages.

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Property amenities

Restaurants on site

  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • La Cocina Mexican Cuisine
  • So Cal Gourmet Emporium
  • Sunset Strip Steakhouse

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 1 year old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Some water is reused through a grey water recycling system
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 8:00 PM
  • One child aged 1 year old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
Planet Hollywood Beach Resort Cancun
Planet Hollywood Beach Resort Cancun All Inclusive

Frequently asked questions

What is the cancellation policy at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

As of 10 Oct 2026, prices found for a 1-night stay for 2 adults at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort on 26 Oct 2026 start from NZ$622, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

The closest beach to Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is North Beach (7.7 km).

Is there a spa on site at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Yep, there is an onsite spa at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort. You'll enjoy heaps of services like facials and deep-tissue massages.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort have a pool?

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 7:00 AM to 8:00 PM.

What luxury perks are available at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort features a private beach, 4 outdoor pools and a full-service spa. All guestrooms come with premium bedding and 24-hour room service.

What makes Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort a romantic place to stay?

A private beach and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort.

Is Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort is a hit with families.

Does Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort serve breakfast?

You bet, free buffet brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

No, Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort?

No, pets are not allowed.

Planet Hollywood Cancun by Royalton, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 491 out of 1000 reviews
Rating 8 - Good. 214 out of 1000 reviews
Rating 6 - Okay. 138 out of 1000 reviews
Rating 4 - Poor. 72 out of 1000 reviews
Rating 2 - Terrible. 85 out of 1000 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort for families with kids. The beach area is beautiful and the hotel grounds are nice. Food was good.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
This is an amazingly kid friendly property. Your entire family will find something to do and have fun.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Great service and staff was friendly and on top of things. Dana and David were super welcoming and accommodating upon our requests.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extended stay , great service , staff was amazing and catered to the needs of guest
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
resort was lovely! so much to do and so many staff on at all times who are all incredibly friendly.
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything Was Good
Stayed 4 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was excellent, with all staff members being friendly. The food was decent, and the lazy river pool was particularly amazing, where we spent the majority of our time. The beach was clean and the water was clear, except for some sargassum. All in all, it's a resort I'd happily visit again.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We book this hotel for the kids area because we brought our kids and it was on construction all our stay also drinks where very water down but overall it was pretty good !
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice family friendly resort. Hospitality was great .
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and kids friendly
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

The room and all the amenities were great
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Stars Kids Club was one place my son couldn’t stay away from! He loved it so much! They have activities everyday, every some during the evening!! The lazy river was our favorite.
Stayed 7 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything good!
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Everything was perfect!
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, helpful staff.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is a very family oriented resort. It's not for parties. Staff is helpful and the place is very clean!
Stayed 6 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly!
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed this resort. Our suite was nice and because it was family friendly my son also enjoyed this place.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness
Ideal for families
Stayed 12 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is really big. Lots of walking! The restaurants were good but HOT 😔 Buffet is descent but nothing spectacular. My husband did enjoy the fresh seafood offered at the buffet though. Overall, it was a good resort to spend time with family at but I do not see myself returning. Rooms were great 👍
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff Clean rooms Many food options
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, place, beautiful beach and friendly staff. Our Expedia concierges were very friendly and helpful!
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did star class for this trip and it was worth it to us to pay the extra. Mauricio and Mafer were are dedicated staff and they did not disappoint.
Stayed 7 nights in May 2026

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