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Grand Palladium Select Costa Mujeres - All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near Playa Mujeres Golf Club

Photo gallery for Grand Palladium Select Costa Mujeres - All Inclusive

On the beach, white sand, sun-loungers, beach umbrellas
Aerial view
Junior Suite Beachside | View from room
Chapel
3 outdoor pools, open 8 AM to 8 PM, pool umbrellas, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast included
The current price is NZ$952
includes taxes & fees
3 June - 4 June

Explore the area

Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • North Beach
    ‪126 min walk‬
  • Playa Mujeres Golf Club
    ‪5 min drive‬
  • Mujeres Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Junior Suite Garden View

Free minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | View from room

Junior Suite Poolside

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View | View from room

Junior Suite Poolside Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View Single Use

Free minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View Single Use

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
  • 66 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Ocean View

Free minibar, in-room safe, desk, blackout curtains

Family Selection Junior Suite Beachside Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 66 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Hypo-allergenic bedding
  • 66 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the area

Costa Mujeres

An all-inclusive stay in Costa Mujeres awaits you at Grand Palladium Select Costa Mujeres - All Inclusive. You'll be 11.1 km (6.9 mi) from Ultramar Ferry Puerto Juárez and 15.4 km (9.5 mi) from Plaza 28. Highlights at this beachfront property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The buffet restaurant, Isla Blanca (ShowCooking), serves local and international cuisine and is open for breakfast, lunch and dinner. With 10 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 8 outdoor tennis courts and free water park. 10710 square feet (995 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights in the region of this 4-property class Costa Mujeres property include North Beach and Cancun Underwater Museum.

What's nearby

  • Playa Mujeres Golf Club - 5 min drive - 2.1 km
  • Mujeres Beach - 14 min drive - 3.6 km
  • Ultramar Ferry Puerto Juárez - 14 min drive - 11.2 km
  • Cancun Mall - 16 min drive - 13.9 km
  • Plaza 28 - 18 min drive - 15.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Isla Blanca - ‬8 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive
  • ‪Xtra Time - ‬11 min walk
  • ‪World Café - ‬17 min walk

About this property

Grand Palladium Select Costa Mujeres - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Playa Mujeres Golf Club
Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Grand Palladium Select Costa Mujeres - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free.

This 4-star Costa Mujeres property is smoke free.

  • 670 guestrooms or units
  • 3 levels
  • 6 buildings
  • 8 dining venues
  • 10 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Grand Palladium Select Costa Mujeres - All Inclusive offers 670 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. 55-inch Smart televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chang Thai (Thai Cuisine)
  • El Dorado (Steak House)
  • Isla Blanca (ShowCooking)
  • Portofino (Italian)
  • Sumptuori (Japanese)

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 6 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Palladium Select Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Frequently asked questions

What is the cancellation policy at Grand Palladium Select Costa Mujeres - All Inclusive?

Grand Palladium Select Costa Mujeres - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Select Costa Mujeres - All Inclusive?

As of 7 May 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Select Costa Mujeres - All Inclusive on 3 Jun 2025 start from NZ$951.77, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, Grand Palladium Select Costa Mujeres - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Palladium Select Costa Mujeres - All Inclusive?

The closest beach to Grand Palladium Select Costa Mujeres - All Inclusive is Playa del Carmen Main Beach (75.9 km).

Is there a spa on site at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, there is an onsite spa at Grand Palladium Select Costa Mujeres - All Inclusive. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Grand Palladium Select Costa Mujeres - All Inclusive have a pool?

Grand Palladium Select Costa Mujeres - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8 AM to 8 PM.

What luxury perks are available at Grand Palladium Select Costa Mujeres - All Inclusive?

Grand Palladium Select Costa Mujeres - All Inclusive features 3 outdoor pools, a full-service spa and a health club. All guestrooms come with Private jetted baths, late-night room service and free minibar items.

What makes Grand Palladium Select Costa Mujeres - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Select Costa Mujeres - All Inclusive.

Is Grand Palladium Select Costa Mujeres - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Grand Palladium Select Costa Mujeres - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Select Costa Mujeres - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Grand Palladium Select Costa Mujeres - All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Select Costa Mujeres - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Select Costa Mujeres - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Palladium Select Costa Mujeres - All Inclusive?

There is a golf course next to Grand Palladium Select Costa Mujeres - All Inclusive.

Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 566 out of 1000 reviews
Rating 8 - Good. 196 out of 1000 reviews
Rating 6 - Okay. 106 out of 1000 reviews
Rating 4 - Poor. 71 out of 1000 reviews
Rating 2 - Terrible. 61 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Theresa M

Travelled with family
Liked: Staff & service, property conditions & facilities
Property was clean. Staff was excellent. Overall a good stay
Stayed 6 nights in Jan 2025

4/10 Poor

Lauren

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
Overall, the resort is nice. Tje restaurant selections were done but the food was subpar. Nothing spectacular. My main issue was the room. When I arrived, the sink and bathtub were both dirty. My toilet would constantly run after flushing it. The sinks drained extremely slow so it was always full of water. The table out on my balcony was never cleaned . I always felt a film on it. The balcony chairs were never repositioned like they should be once your room is cleaned. This is exactly how I know nobody went outside to clean or tidy up. What I was disgusted by the most was the bedframe. At the bottom edge of the bedframe, it was most likely a previous guest, clipped their disgusting toenails and left All of the clippings there. I could not believe how this resort does NOT clean their rooms well, AT ALL. I left those clippings there my entire stay to see if housekeeping would re.oce them. Those clippings stayed there MY ENTIRE STAY. I have never been so disgusted in my life. This truly goes to show that the people that clean our rooms really do not do a thorough job, AT ALL. This resort is beautiful and kid friendly but I can honestly say that I will never be back.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Resort

We had an absolutely amazing stay at the Grand Palladium All-Inclusive Resort in Mexico! From start to finish, everything was incredible—the beautiful resort, the fantastic pools, the delicious food and drinks, and the engaging evening entertainment. A special shoutout to the team at the Kids Club for making this trip so memorable for our family! Our kids had an absolute blast with all the fun activities, including crafts, games, puppet shows, cooking classes, pool games, and so much more. The team members—Ivonne, Jessi, Nicol, Luz, Reyna, and Sara—were so kind, attentive, and creative. It was such a relief knowing our kids were in great hands while we had some time to relax. Thank you, Grand Palladium, for such a wonderful experience. We’ll definitely be back!
Stayed 7 nights in Jan 2025

8/10 Good

Rina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2025

4/10 Poor

Romal L

Stayed 3 nights in Sep 2024

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Unique is that Nadal tennis center
Stayed 7 nights in Jan 2025

6/10 Okay

Jessica Ann

Travelled with family and small children
I stayed here for a week with my 1.5 year old and 3 year old. We stayed in the JR pool side suite. The room was average, not the cleanest. We had 1 queen size bed and the pull out sofa bed. The first night we stayed, we had no sheets. After multiple (25 attempts) of going to the lobby to get sheets they did not arrive until the second night. The food was good, I really enjoyed the Thai restaurant the best. My children and I did not get sick. My husband did get sick. Beach is nice, sand is nice and little seaweed. When we there, someone did get shot on the beach. 2 men with guns dressed as security came up and shot a man. This was just before new years. You can look at the videos on TikTok.The pools and splash pad are great. The nightlife and shows were fantastic.Transportion was booked through the hotel. Getting picked up for the airport was no problem. Returning to the airport was a 1.5 hr (stressful) delay. The resort is big, they have golf carts (like taking a bus with bus stations all over). Bad for strollers. Please note they use the walkway, so when walking with your kids or stroller you have to consistently stop and move to the side to let them pass. BABIES AND MILK**you can not get free milk anywhere after the buffet and coffee shop close. you are forced to order it via room service and there is a 30$ USD charge. Stock up on your milk. I'm happy I went but I wouldn't go back. My kids had alot of fun.
Stayed 5 nights in Dec 2024

2/10 Terrible

Vanand

Travelled with family, Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst hotel I have ever stayed at in my life. A motel on the side of the free way is 100x better than this “ Five Star” hotel. The worst food, the worst staff, the worst experience ever overall.
Stayed 7 nights in Dec 2024

8/10 Good

Reza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was great. It was very family friendly and the resort was very nice. The only area that could be better was the buffet for dining.
Stayed 5 nights in Dec 2024

6/10 Okay

Lisa

Stayed 3 nights in Dec 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

2/10 Terrible

Armen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

2/10 Terrible

acop

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First and foremost, I visited this resort a few years ago. The food, the drinks, the customer service was top notch. We now recommended the resort to 15 of our friends. Our experience was one that I want to delete from my memory forever. They put us in building 15 1st floor has to be infested with roaches. Exposed pipe in the rooms Dirty towels Multiple occasions where we ask for room cleaning and didn’t get it Asked for towels and they don’t bring it for hours Employees at the sports bar telling us we will bring food out if you give me and my chef money Employees at the poolside telling us make my Christmas and we will take care of you Employee at beach running after us for a tip while we gave his partner $20 as soon as we got to beach and he came back with a new employee when he brought us one tray of drinks and said my friend is going to take care of you. Do they think we’re stupid? This is a way to finesse people out of money!! We are embarrassed by our friends to have recommended it. They had the worst trip ever. To top it off, we have $500 missing from a room and instead of putting blame on them immediately , all I asked was police to show up and run fingerprint tests and they said they’re not allowed to go inside. This answered my question. We actually had to call police to the resort to Come file a report. Trip from hell indeed
Stayed 7 nights in Dec 2024

4/10 Poor

Frank

Travelled with family
Disliked: Staff & service, amenities
A 5 star resort on a limited budget. House keeping was inconsistent. Employee's weren't friendly.
Stayed 4 nights in Dec 2024

10/10 Excellent

Houen

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very family orient. Just didn't like the walking area and the golf cart going same direction because i'm always afraid that i'll get run over by one if not careful and keep watchful.
Stayed 4 nights in Dec 2024

4/10 Poor

Niculina, Glenview

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
we were a large group of friends and most of us got food poisoning, the bottled water that was provided in the rooms had a terrible taste and couldn't be drunk. The families with small kids were refused to be given milk in the cartoon, only in the cups which were not sufficient when you had 2 small kids that need milk overnight.
Stayed 7 nights in Nov 2024

6/10 Okay

Alana

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Beautiful resort and very aesthetic. Needs a nightclub and more options for nightlife however. Staff isn’t impressive, there’s a select few that wowed us but overall they seem like they’re not happy to see particular tourists and comes off as racist. They would show favouritism to their own and for the English speaking coloured people, just know you won’t be prioritized.
Stayed 1 night in Aug 2024

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great experience. Im not a fan of going or being at the beach, but staying here made it enjoyable and relaxing. The all inclusive made it so worth it room amenities, drinks alcoholic/non, food/ restaurants (variety) and very accommodating to best of their abilities, towel stations all over property near pools and beach. Profesional photographers offering at the beach/resort personalized pictures (pictures are $$$ tho). Theres stores for shopping, prices can range ($$-$$$). The are always activities and fun happen everyday/night for adults and kids. Its a very family/adult oriented. I will also exclaim that this experience is very TOURIST oriented, so for my raza or POC visitors/tourists dont be afraid to bring out the flavor or heat to the party... Staff is so HARD working/FRIENDLY if you like please show your appreciation. (TIP or just be RESPECTFUL) Please leave your uppitiness/micro agressions at home or your country. They have everything onsite/ they will find a way to make things happen if you need something incase of emergency (for a $). Sadly, my wife got the flu throughout our stay, to our surprise they have a Dr on site that we visted and consulted/got meds ordered via external pharmacy (for a cost). Her health improved with meds. The property cleanliness and organizatiorivals other top (very minor icks rooms/resort). The property is fairly new a shy 6 years, theres still a bit minor construction and upgrading happing throught, (didnt take magic away).
Stayed 6 nights in Dec 2024

6/10 Okay

Agnieszka

Stayed 4 nights in Nov 2024

6/10 Okay

Yuleyka

Liked: Cleanliness
Disliked: Staff & service
Stayed 4 nights in Nov 2024

2/10 Terrible

Joseph

We attended the resort for a friend’s wedding and during the reception my boyfriend left his ray ban sunglasses on the table and by the end of the night the sunglasses were gone. We immediately told the wedding planner who initially told us security “will look at the cameras” (which we didn’t see any in the area) and she’ll let us know. Before leaving for the night I approached her again to ask when will we hear back from her and she switched her response and told me we have to go make a report by the front desk so it can get investigated. At this point we’re already upset because that should have never happened, but then she tops it off by giving us false information the first time we approach her only to switch it up later on. The next day we did the report and we were told we’d be informed of any results however we already left back home and we still haven’t heard back. Also,the food was terrible. The only good thing was breakfast and we even had a hard time getting that. The line was long and once we reached the front we were told we had to wait 15 mins to sit. During dinner we had an even worse experience at one of the Italian restaurants. Reservations were made for 14 people but when we arrived we were told only 9 could sit because there was no more space available. However there was a whole row of open tables and we were told by our friends who did sit that those tables remained open during their whole dining time. And the pool stinks by the swim up bar.Terrible time.
Stayed 4 nights in Nov 2024

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The standard rooms were far from the beach.
Stayed 7 nights in Nov 2024

8/10 Good

Shaied Vernal

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property a little big and hard to move around without a golf cart. Rooms smell like mildew.
Stayed 4 nights in Nov 2024

10/10 Excellent

ana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff are so good the hotel is the best and the restaurants incredible came back again
Stayed 3 nights in Nov 2024

10/10 Excellent

C. Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is one of the nicest I've ever stayed at. The quality of the room, the facilities around the resort. Fantastic. Clean. Great service.
Stayed 3 nights in Nov 2024