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Grand Palladium Select Costa Mujeres - All Inclusive

5.0 star property

Photo gallery for Grand Palladium Select Costa Mujeres - All Inclusive

Junior Suite Beachside | View from room
Creator video - submitted by _GQTone Destinations
Family Selection Loft Suite Jacuzzi Terrace Ocean View
Family Selection Junior Suite Beachside Panoramic Ocean View
8 restaurants, breakfast, lunch served; local and international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
The current price is NZ$833
includes taxes & fees
5 Apr - 6 Apr

Explore the area

View map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Place, Playa Mujeres Golf Club
    ‪18 min walk‬
  • Place, Mujeres Beach
    ‪7 min drive‬
  • Place, North Beach
    ‪53 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪48 min drive‬

Room options

Junior Suite Garden View

8.6 out of 10
Excellent
(40 reviews)
  • Garden view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Family Selection Junior Suite Beachside

9.6 out of 10
Exceptional
(5 reviews)
  • Garden view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Garden View Single Use

9.8 out of 10
Exceptional
(9 reviews)
  • Lake view
  • 66 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Poolside

9.2 out of 10
Wonderful
(57 reviews)
  • Garden view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Poolside Ocean View

8.4 out of 10
Very good
(9 reviews)
  • Ocean view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Family Selection Junior Suite Beachside Ocean View

10.0 out of 10
Exceptional
(1 review)
  • Partial ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Family Selection Junior Suite Beachside Panoramic Ocean View

10.0 out of 10
Exceptional
(3 reviews)
  • Ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Junior Suite Pool Access

  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Loft Suite Jacuzzi Terrace

  • Garden view
  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Family Selection Junior Suite Pool Access Beachside

  • 66 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Family Selection Loft Suite Jacuzzi Terrace

  • Garden view
  • 99 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Family Selection Loft Suite Jacuzzi Terrace Ocean View

  • Sea view
  • 99 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the area

Costa Mujeres

A luxury stay in Costa Mujeres awaits you at Grand Palladium Select Costa Mujeres - All Inclusive. You'll be 11.1 km (6.9 mi) from Ultramar Ferry Puerto Juárez and 15.3 km (9.5 mi) from Plaza 28. Highlights at this all-inclusive property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The buffet restaurant, Isla Blanca (ShowCooking), serves local and international cuisine and is open for breakfast, lunch and dinner. With 10 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 8 outdoor tennis courts and free water park. 10710 square feet (995 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights in the region of this 5-property class Costa Mujeres property include North Beach and Cancun Underwater Museum.

What's nearby

  • Playa Mujeres Golf Club - 18 min walk - 1.5 km
  • Mujeres Beach - 7 min drive - 3.2 km
  • Ultramar Ferry Puerto Juárez - 16 min drive - 11.7 km
  • North Beach - 53 min drive - 13.3 km
  • Dolphin Discovery - 56 min drive - 16.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 48 min drive

Restaurants

  • ‪Kulinarium Riu Latino - ‬19 min walk
  • ‪Velvet - ‬19 min walk
  • ‪Isla Blanca - ‬7 min walk
  • ‪Flavors - ‬5 min drive
  • ‪Mar - ‬5 min drive

About this property

Grand Palladium Select Costa Mujeres - All Inclusive

Grand Palladium Select Costa Mujeres - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Grand Palladium Select Costa Mujeres - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free.

This 5-star Costa Mujeres property is smoke free.

  • 493 guestrooms or units
  • 3 levels
  • 6 buildings
  • 8 dining venues
  • 10 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Grand Palladium Select Costa Mujeres - All Inclusive offers 493 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. 55-inch Smart televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, bathrobes, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chang Thai (Thai Cuisine)
  • El Dorado (Steak House)
  • Isla Blanca (ShowCooking)
  • Portofino (Italian)
  • Sumptuori (Japanese)

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Health club
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 6 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Palladium Select Costa Mujeres - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Service fee: MXN 380

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Frequently asked questions

What is the cancellation policy at Grand Palladium Select Costa Mujeres - All Inclusive?

Grand Palladium Select Costa Mujeres - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, Grand Palladium Select Costa Mujeres - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Palladium Select Costa Mujeres - All Inclusive?

The closest beach to Grand Palladium Select Costa Mujeres - All Inclusive is Playa del Carmen Main Beach (75.9 km).

Is there a spa on site at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, there is an onsite spa at Grand Palladium Select Costa Mujeres - All Inclusive. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Grand Palladium Select Costa Mujeres - All Inclusive have a pool?

Grand Palladium Select Costa Mujeres - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8 AM to 8 PM.

What luxury perks are available at Grand Palladium Select Costa Mujeres - All Inclusive?

Grand Palladium Select Costa Mujeres - All Inclusive features 3 outdoor pools, a full-service spa and a health club. All guestrooms come with Private jetted baths, 24-hour room service and free minibar items.

What makes Grand Palladium Select Costa Mujeres - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Select Costa Mujeres - All Inclusive.

Is Grand Palladium Select Costa Mujeres - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Grand Palladium Select Costa Mujeres - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Select Costa Mujeres - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Grand Palladium Select Costa Mujeres - All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Select Costa Mujeres - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Palladium Select Costa Mujeres - All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Select Costa Mujeres - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Select Costa Mujeres - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Palladium Select Costa Mujeres - All Inclusive?

There is a golf course next to Grand Palladium Select Costa Mujeres - All Inclusive.

Grand Palladium Select Costa Mujeres - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 603 out of 1001 reviews
Rating 8 - Good. 174 out of 1001 reviews
Rating 6 - Okay. 104 out of 1001 reviews
Rating 4 - Poor. 63 out of 1001 reviews
Rating 2 - Terrible. 57 out of 1001 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Janna, Staten Island

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For he price paid totally not worth it.
Stayed 9 nights in Dec 2025

6/10 Okay

Jhosye Patricio

Liked: Cleanliness, staff & service
Pros: Beautiful, well-maintained hotel. The rooms were spacious and comfortable. Most of the staff were professional, friendly, and helpful. The à la carte restaurants were just okay. The beach was nice. Cons: We tried to make dinner reservations in advance but were unable to get the restaurants or times we requested. Be aware that if you don’t have reservations for the à la carte restaurants, you will have to eat at the buffet, which was not good. The nightly shows were very basic and boring—definitely not what you would expect from a 5-star resort. There were only two restaurants open for breakfast for a resort with over 600 rooms, and the food was bland and basic, with limited options. Drinks were watered down. There were not many activities for kids besides the kids’ club. Overall, the stay was not worth the money. We would not stay here again and would not recommend.
Stayed 4 nights in Dec 2025

10/10 Excellent

Karishma

Stayed 5 nights in Dec 2025

6/10 Okay

Juliana

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Odd layout. Everything is far and there are only 2 golf carts operating that are constantly full. If you have any difficulty walking long distances do not book. If you don’t mind walking 15 mins every time you want to go to the beach or the theater for shows then everything else was pretty good.
Stayed 7 nights in Dec 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach bar was great and Maria, our concierge, was great.
Stayed 5 nights in Dec 2025

6/10 Okay

Randy

Liked: Cleanliness, staff & service
Disliked: Amenities
Resort is nice but doesn’t have enough restaurants, equipment, space for the number of guests. We were stuck eating the buffet every meal.
Stayed 4 nights in Dec 2025

10/10 Excellent

Lori

Liked: Cleanliness, amenities, property conditions & facilities
All was awesome
Stayed 5 nights in Dec 2025

8/10 Good

XIAO FENG, mississauga

The
Stayed 7 nights in Dec 2025

8/10 Good

Rafael Antonio Arzuaga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms for the most part but some issues tend to arise due to its massive grounds, gotta double check things constantly because they divide the logistics and sometimes 1 group os kore efficient than the other and things get lost in the communication. However, they do their best to fix things up for your benefit. 4.5/5
Stayed 7 nights in Dec 2025

10/10 Excellent

Agustin

Liked: Cleanliness, amenities, property conditions & facilities
Yes
Stayed 4 nights in Dec 2025

10/10 Excellent

Lindsay

Stayed 6 nights in Nov 2025

10/10 Excellent

Colaza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2025

10/10 Excellent

Loyala

Liked: Cleanliness
Stayed 4 nights in Dec 2025

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
Everything at the resort was amazing ! People , pools and food!
Stayed 6 nights in Nov 2025

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
What an amazing resort, and I've been to many in the Yucatan, that call themselves 5 stars, and this one stands out. First - it is beautifully laid out and designed. If you don't feel like walking the golf cart take you everywhere. The pools, the rooms, the services simply amazing. Everyone one there is to make your stay truly amazing. I will be back for sure.
Stayed 6 nights in Nov 2025

10/10 Excellent

Nolan McPhail

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
You can’t go wrong with this choice — the dining, staff, and hotel are all a cut above.
Stayed 1 night in Nov 2025

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience thanks to Maria our VIP concierge. Booking through Expedia gave us the perk of her advanced service. Everyone was super helpful but Maria stood out as she put together the perfect room and the perfect spa packages and dinners for our family. We truly felt like VIPs and can’t wait to return to this fab resort DO NOT MISS THE SPA - and get as many hydrotherapy sessions as you can. I never wanted to leave!!!! Everyone works hard to make you happy
Stayed 6 nights in Nov 2025

10/10 Excellent

Narinder

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay
Stayed 6 nights in Nov 2025

4/10 Poor

Karina Maria

Travelled with family, Travelled with group
Disliked: Amenities
I rarely leave negative reviews, but this resort experience was so frustrating that I feel obligated to warn others. Three out of five people in our group became sick for more than half of our stay, and the only common factor was the food and drinks at the resort. What was supposed to be a relaxing vacation turned into days of stomach issues—something no guest should have to deal with. The automatic lights in the room were a nightmare, constantly shutting off even while I was using the restroom. Waving my arms in the dark is not my idea of a luxury stay. Getting around the resort was just as bad. The property is huge, yet the shuttles were unreliable, rarely stopping for checked-in guests, and often displaying “check-in/check-out” signs that meant they wouldn’t pick anyone up. We were dismissed multiple times, leading to long, exhausting walks in the heat just to get food or meet our group. The buffet hours were extremely limited, leaving no food options for hours if you didn’t have a reservation. When it was open, the food was mediocre, not fresh, and many stations were left unattended, which is especially concerning given how many of us got sick. Room service was no help, with hour-long delays for basic items. On top of that, the resort feels almost entirely catered to weddings, with blocked-off sections and constant disruptions that make regular guests feel like an afterthought. And if you’re hoping for nightlife, there is none. The resort becomes completely dull
Stayed 6 nights in Nov 2025

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
My stay was wonderful the hotel was beyond my expectations. Big and modern facilities, amazing variety of food and drinks. Expedia upgraded my stay and gave us a VIP room with ocean view and a welcome gift! I was very impressed. The service was exceptional everywhere, always with a positive and nice attitude. I can assure this is one of my best experiences in an all inclusive resort in the world.
Stayed 3 nights in Nov 2025

6/10 Okay

Thiago C Dos

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I want to start by saying that the hotel is absolutely beautiful. The rooms, the restaurants, the pools, and the beach — everything is gorgeous. The staff treated us incredibly well, and I honestly don’t have anything bad to say about them. I only have great memories with the staff. I can’t remember many names, but I do remember that Jorge took great care of me at the pool — he was amazing. The only issue we had was that my friends and I got sick on our second day. We were a group of five, and three of us got sick during the trip. I’m not sure if it was the water or the food. I’ve never had a stomach bug before in my life, and this was my first time. This was also my third time in Cancun and nothing like this had ever happened before. Even sick, I tried to enjoy as much as I could. Unfortunately, things like this happen. I don’t want this situation to take away from how beautiful the hotel is or how wonderful the staff treated us, because they truly went above and beyond every day. I just hope the hotel can look into what might have caused this, so future guests don’t go through the same experience. Besides that, everything else was perfect, and I would love to come back one day when I can fully enjoy everything the resort has to offer.
Stayed 5 nights in Nov 2025

6/10 Okay

Bhupinder

Disliked: Property conditions & facilities
Room passage not clean and time clock for alarm not Room is ok
Stayed 2 nights in Nov 2025

10/10 Excellent

Adriana

Liked: Cleanliness, amenities, property conditions & facilities
This is my fourth time staying at Grand Palladium Costa Mujeres and I keep coming back because I love how beautiful the resort is and how great the staff treats my family. We stay in the Family Selection side because of the great amenities it offers to families. We love The Nest Restaurant (exclusive to family selection) because the proximity is so convenient and they have a kids club on site that is super helpful during meals. Also, the staff at The Nest were so great to us during our stay and always made us feel welcomed. We especially loved the noche de carnes at the nest, food was so good! We loved the Family selection pool because of all the activities they offer and the attention to families. Throughout our trip, Expedia concierge Maria checked on us daily and assured everything on our trip was going great. Really appreciated her attention throughout our trip! Shout out to our butlers, Sebastian and Felipe for being amazing and helping us book all of our dinners! Shout out to our favorite golf cart driver, Oscar. Thank you for taking us to and from our dinners and being so great and patient with us! I love this place and can’t wait to go back!
Stayed 8 nights in Nov 2025

10/10 Excellent

sergio

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien.
Stayed 3 nights in Nov 2025

10/10 Excellent

Franklin Elias

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great cleaning staff
Stayed 5 nights in Nov 2025