TRS Coral Hotel - Adults Only - All Inclusive

5.0 star property

Photo gallery for TRS Coral Hotel - Adults Only - All Inclusive

3 outdoor pools, open 8 AM to 8 PM, pool cabanas (surcharge)
Property video
Lobby
On the beach, white sand, beach cabanas, sun-loungers
3 outdoor pools, open 8 AM to 8 PM, pool cabanas (surcharge)

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
The current price is NZ$1,038
includes taxes & fees
9 June - 10 June

Explore the area

View map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Place, Playa Mujeres Golf Club
    ‪16 min walk‬
  • Place, Mujeres Beach
    ‪5 min drive‬
  • Place, North Beach
    ‪53 min drive‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪58 min drive‬

Room options

Junior Suite Garden View Single Use

9.4 out of 10
Exceptional
(11 reviews)
  • Lake view
  • 66 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite Garden View

9.0 out of 10
Wonderful
(47 reviews)
  • Lake view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite Swim Up Single Use

8.8 out of 10
Excellent
(5 reviews)
  • Lake view
  • 67 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite Swim Up

9.4 out of 10
Exceptional
(23 reviews)
  • Lake view
  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Loft Suite Jacuzzi Terrace Single Use

9.0 out of 10
Wonderful
(2 reviews)
  • Lake view
  • 100 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Loft Suite Jacuzzi Terrace

9.8 out of 10
Exceptional
(8 reviews)
  • Lake view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite Ocean View

9.2 out of 10
Wonderful
(20 reviews)
  • Ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite Beachside

9.4 out of 10
Exceptional
(8 reviews)
  • Lake view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite Beachside Ocean View

9.8 out of 10
Exceptional
(8 reviews)
  • Ocean view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite Swim Up Beachside

9.0 out of 10
Wonderful
(13 reviews)
  • Lake view
  • 67 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Loft Suite Jacuzzi Terrace Ocean View

8.6 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Loft Suite Beachside Ocean View

9.6 out of 10
Exceptional
(9 reviews)
  • Ocean view
  • 100 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite Beachside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite Beachside Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Junior Suite Swim Up Beachside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Loft Suite Beachside Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

Loft Suite Jacuzzi Terrace Ocean View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds
  • Free Wi-Fi

About the area

Costa Mujeres

A luxury stay in Costa Mujeres awaits you at TRS Coral Hotel - Adults Only - All Inclusive. You'll be 1.4 km (0.9 mi) from Playa Mujeres Golf Club and 10.8 km (6.7 mi) from Ultramar Ferry Puerto Juárez. Highlights at this all-inclusive property include 6 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia Spa can include deep-tissue massages, hot stone massages and detox wraps along with access to the hot springs/mineral springs and sauna. The restaurant, Capricho, serves international cuisine and is open for breakfast and lunch. With 2 beach bars and 3 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the 8 outdoor tennis courts and gym. 10710 square feet (995 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a coffee shop/cafe. Buffet breakfast is available for free. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute drive of this 5-property class Costa Mujeres Resort Strip property include Plaza 28 and Langosta Beach.

What's nearby

  • Playa Mujeres Golf Club - 16 min walk - 1.4 km
  • Mujeres Beach - 5 min drive - 2.2 km
  • Langosta Beach - 35 min drive - 21.8 km
  • Tortuga Beach - 37 min drive - 23.2 km
  • North Beach - 53 min drive - 13.3 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Kulinarium Riu Latino - ‬3 min drive
  • ‪Isla Blanca - ‬2 min walk
  • ‪Velvet - ‬3 min drive
  • ‪Xtra Time - ‬4 min walk
  • ‪Lobby Bar - ‬1 min walk

About this property

TRS Coral Hotel - Adults Only - All Inclusive

TRS Coral Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with free beach club on site, cabanas (surcharge), and umbrellas. At TRS Coral Hotel - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served. There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 swim-up bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers outdoor tennis courts, a health club and a garden. You'll have access to the outdoor pool at a partner property. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Costa Mujeres property.

  • 473 guestrooms or units
  • 3 levels
  • 3 buildings
  • 6 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 2 swim-up bars
  • 3 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
TRS Coral Hotel - Adults Only - All Inclusive offers 473 air-conditioned accommodations, which are accessible via exterior corridors, and features free minibar items and minibars. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Memory foam beds feature premium bedding. A pillow menu is available. 55-inch Smart televisions come with digital channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include espresso makers and complimentary bottles of water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zentropia Spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast
  • 2 beach bars
  • 2 swim-up bars
  • 3 bars/lounges
  • 3 poolside bars
  • 6 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Capricho
  • Chic Cabaret Restaurant
  • El Gaucho (Argentinian)
  • La Boheme (French)
  • Tentazione (Italian)

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • 8 outdoor tennis courts
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Books
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Games
  • Health club
  • Outdoor pool (guest access)
  • Pilates classes
  • Shopping
  • Tennis lessons
  • Water sports equipment
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 buildings
  • 3 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at TRS Coral Hotel - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

TRS Coral Hotel Adults All Inclusive Costa Mujeres
TRS Coral Hotel Adults All Inclusive
TRS Coral Adults All Inclusive Costa Mujeres
TRS Coral Adults All Inclusive
Trs Coral Inclusive Inclusive
TRS Coral Hotel Adults Only All Inclusive
TRS Coral Hotel - Adults Only - All Inclusive Costa Mujeres

Frequently asked questions

What is the cancellation policy at TRS Coral Hotel - Adults Only - All Inclusive?

TRS Coral Hotel - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at TRS Coral Hotel - Adults Only - All Inclusive?

As of 15 May 2026, prices found for a 1-night stay for 2 adults at TRS Coral Hotel - Adults Only - All Inclusive on 9 Jun 2026 start from NZ$1,038, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at TRS Coral Hotel - Adults Only - All Inclusive?

Yep, TRS Coral Hotel - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to TRS Coral Hotel - Adults Only - All Inclusive?

The closest beach to TRS Coral Hotel - Adults Only - All Inclusive is North Beach (6.9 km).

Is there a spa on site at TRS Coral Hotel - Adults Only - All Inclusive?

Yep, Zentropia Spa is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does TRS Coral Hotel - Adults Only - All Inclusive have a pool?

Yep, and guests love it! TRS Coral Hotel - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8 AM to 8 PM.

What luxury perks are available at TRS Coral Hotel - Adults Only - All Inclusive?

TRS Coral Hotel - Adults Only - All Inclusive features 2 beach bars, 3 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths, memory foam beds and premium bedding.

What makes TRS Coral Hotel - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and memory foam beds in the guestrooms, help set the scene for a romantic weekend at TRS Coral Hotel - Adults Only - All Inclusive.

Is TRS Coral Hotel - Adults Only - All Inclusive family-friendly?

No, TRS Coral Hotel - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at TRS Coral Hotel - Adults Only - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does TRS Coral Hotel - Adults Only - All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer at TRS Coral Hotel - Adults Only - All Inclusive.

Is there a free airport shuttle available at TRS Coral Hotel - Adults Only - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at TRS Coral Hotel - Adults Only - All Inclusive?

Relax with a coldie at the 2 beach bars, 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at TRS Coral Hotel - Adults Only - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at TRS Coral Hotel - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at TRS Coral Hotel - Adults Only - All Inclusive?

There is a golf course next to TRS Coral Hotel - Adults Only - All Inclusive.

TRS Coral Hotel - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 755 out of 1103 reviews
Rating 8 - Good. 165 out of 1103 reviews
Rating 6 - Okay. 79 out of 1103 reviews
Rating 4 - Poor. 53 out of 1103 reviews
Rating 2 - Terrible. 51 out of 1103 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing. Our butlers Mel and Daniella were so great. I loved the whole vibe and layout of the resort from the pool to the beach, it was lovely
Stayed 5 nights in Feb 2026

8/10 Good

Bobqueilla

Stayed 3 nights in Feb 2026

8/10 Good

Joshua James Peter, Toronto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My first all inclusive, beautiful resort, great vibe, excellent staff overall. Meals were excellent, book ahead, definitely go to the steakhouse. Book your bali beds EARLY. Our butler wasn't the greatest, but would go back.
Stayed 5 nights in Nov 2025

8/10 Good

Thomas

Stayed 4 nights in Feb 2026

10/10 Excellent

Marvina

Stayed 2 nights in Feb 2026

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Rooms are really beautiful. Also thank you to Expedia concierge Daniella who made arrival / check out and booking dinner so easy.
Stayed 4 nights in Feb 2026

10/10 Excellent

Cassandra

Liked: Cleanliness, amenities, property conditions & facilities
The staff was great. Enjoyed the food. The room was wonderful. Overall great enjoyable experience.
Stayed 5 nights in Jan 2026

10/10 Excellent

Amanda

Stayed 7 nights in Jan 2026

10/10 Excellent

Antonino

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We were here two years ago and returned just recently; food, staff, hotel grounds and ambience still excellent. Capricho breakfast is the best, you can choose from an à la carte menu and then an ample buffet. Shout out to Super Cesar!! The beach is white sandy and there are plenty of chairs with staff always ready to assist.
Stayed 2 nights in Jan 2026

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities
We had several issues with room changes and time wasted by attending a sales presentation that ended up taking 6 hours instead of 1 hour. I will say that one person, named Miranda, at the reception desk continued to save the day time after time. No matter what went wrong she was able to sort it out and find a good solution. She maintained her kindness and sense of humor in the face of my sometimes difficult travel companions. So thank you Miranda you deserve a raise in pay! I would return to this hotel because of her customer service as well as the great food and beach. I would also advise to make your restaurant reservations the SECOND you arrive!
Staff decorated my room for my birthday
Private dinning on the terrace of a restaurant
Swim up room at night
Bali beach bed… definitely recommend
Stayed 2 nights in Jan 2026

8/10 Good

Dionna

Liked: Cleanliness, staff & service, amenities
Celebrated my birthday and they decorated the room so nicely. Butler staff was very kind and was able to meet my needs. Will stay again in the warmer months.
Stayed 3 nights in Jan 2026

10/10 Excellent

Tracey, Edmonton

Liked: Cleanliness, amenities, property conditions & facilities
The resort was great, food at the à la cartes was delicious and our butlers - Freddy and Linda - made everything extra special. They even arranged for our room to be decorated for my birthday! Thanks to them for everything.
Stayed 8 nights in Jan 2026

8/10 Good

Nancy

Stayed 9 nights in Jan 2026

6/10 Okay

Monchel

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The resort was just okay. For it to be luxury resort it was mediocre at best. The adult side was very limited with activities the pool closed super early and the food selection was not that great. The room had a “wet” smell to it and was extremely humid and there was so much condensation that the floors were slippery and wet. This is a place that I can honestly say I never have to return back to again. The best part was the wellness center and getting a massage other than that I was not impressed. The resort was just okay. It was mediocre at best for a luxury resort. The adult activities were limited, the pool closed early, and the food selection was not great. The room had a “wet” smell, was extremely humid, and had so much condensation that the floors were slippery and wet. I can honestly say I never have to return to this place. The only positive aspect was the wellness center and getting a massage. Other than that, I was not impressed.
Stayed 2 nights in Dec 2025

10/10 Excellent

CHARVON

Travelled with family
Liked: Cleanliness, property conditions & facilities
Great
Stayed 3 nights in Jan 2026

6/10 Okay

Oryion

Stayed 1 night in Jan 2026

10/10 Excellent

Jordyn

Stayed 4 nights in Jan 2026

10/10 Excellent

Travis

Stayed 3 nights in Jan 2026

10/10 Excellent

Emily

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We had literally the best week of our lives at this resort! We were so well taken care of by all of the staff, especially our butler, Mel. He helped us with anything and everything that we needed during our stay. On our anniversary, he decorated the room in rose petals and brought us a special bottle of champagne. Our favorite restaurant was El Gaucho and our waiter was Joaquin. His service was excellent and he made sure that we had everything we needed at every return. The food at every restaurant on the resort was incredible. We are big foodies and we had so much fun ordering a bunch of different dishes from each restaurant. We ended up staying in the adult only portion for all of our dinners so we repeated a couple of restaurants but we were happy to do so because the food was so good. The room was always clean and housekeeping made sure of that three times per day. The cabaret show is not to be missed, we really enjoyed the show and the meal. The performers are incredible. And the spa was serene, we really enjoyed the massages and the hydrotherapy. We spent most of our days at the pool and Elias waited on us hand and foot. He was absolutely incredible and such a hard worker. He always checked on us and brought us drinks and food promptly. We were so impressed with all of the activities that were available while on the resort such as yoga, sushi making class, macrame, spin class in the pool, a pole dancing class in the pool, etc! We already cannot wait to come back!!
Stayed 6 nights in Jan 2026

10/10 Excellent

Precious

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was beautiful and the staff was exceptional!
Stayed 2 nights in Jan 2026

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a great stay! The resort was immaculate and the staff were awesome. Our Butlers Mel, Daniella, and Misa were incredible. They really made our stay extra special. Even our baggage care with Santiz was great. Thank you for a wonderful stay.
Stayed 7 nights in Jan 2026

10/10 Excellent

Tracy

Stayed 6 nights in Dec 2025

6/10 Okay

Melissa

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Every pool was cold and not enjoyable. The hot tub in the spa was lukewarm at best.
Stayed 3 nights in Jan 2026

10/10 Excellent

Antonios

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was absolutely amazing, the grounds were stunning, we can't wait to come back.
Stayed 6 nights in Jan 2026

4/10 Poor

Travis

Travelled with group
Disliked: Amenities
The service and the quality of food was extremely poor. Everything is about 60% of where it should be. Room service? Yes they have it, but wait 90 minutes so you lose the wikll to order it again. Yes we have a steakhouse, if you like half inch top sirloin you're all set. Jacuzzi on your patio? Yes but we don't have hot water. 8 restaurants? Yes but maybe 4 open at any time. Technically the resort has everything as described, it the quality or the service is so bad you can't come here. Upselling at every opportunity. Putting 300 bottles of wine in the table during your dinner without telling you it's an upsell. I booked a spa with my resort credit but if course at checkout they say it doesn't count here and the salesperson is nowhere in sight. You just feel misled and scammed at every turn. Hard to relax when you're always watching out for trouble
Stayed 5 nights in Jan 2026