Costa Mujeres accommodation from NZ$479

Excellent place

Everything was amazing. My family and I enjoyed our entire trip.

Our experience was far from the 5-star standard advertised, and it ultimately resulted in my children getting sick. The conditions were so poor that we eventually had to move to another property just to save our vacation. The buffet was unacceptable. Food was rarely served hot and often sat for long periods without being replenished. This is a significant health red flag and likely does not follow basic food safety standards. The menu was repetitive, and the "clean" dishes were frequently dirty. Maintenance is dangerously lacking. I had no working outlets in my room for two days and had to hunt across the property just to find a place to charge a phone. Even worse, there were electrical switches with no covers in our bathroom, posing a clear hazard. Most alarming, however, were the lights inside the pool, which were leaking electricity and zapping guests. When we reported this life-threatening hazard to the staff, they were completely indifferent. This level of negligence is staggering.The water park needs attention to maintenance and, inconveniently, has no bathrooms in the immediate area. The bathrooms near the pool are too small for the volume of guests and were consistently unhygienic. While seaweed is natural, the beach was littered with plastic cups and trash; entertainment was the poorest quality I have seen at any Riu property. The staff, particularly at check-in, were rude and unwelcoming. We moved to the Riu Ventura, 5 star professionally managed property.