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3.6 out of 5

"Very convenient location on Gold Coast just off the main road yet so quiet! The unit was neat , tidy & very comfortable " More

By a verified traveller on Sun 12 Mar 2023

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Hotel Description

A family-friendly stay in the heart of Gold Coast awaits you at Santana Resort. Within a 20-minute stroll, you'll find popular places like The Star Gold Coast and Gold Coast Convention and Exhibition Centre.

Each apartment is individually decorated and features a washer/dryer, free WiFi, and a balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A living room, a flat-screen TV, and free bottled water are also available. Limited housekeeping is available.

Enjoy the outdoor swimming pool and spa tub as well as access to bike rentals. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Premium Room, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Apartment, 1 Bedroom (2.5 Star)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Economy Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Santana Resort ratings based on 67 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Santana Resort

Everyone (36) Couples (16) Family (12)
3 out of 5

Posted by on 17 Dec. 2023

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4 out of 5

Posted by on 29 Sep. 2023

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2 out of 5
The property is outdated and badly in need of renovation. I thought it was too expensive, the oven was dirty, the carpets are grubby and stained, the walls need a good coat of paint. Certainly is not what I would expect of a resort.

Posted by on 28 Aug. 2023

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Comment from Hotel Management

28 Aug. 2023 by Evelyn

HI Sue, Thank you for your comments. You mentioned some dated issues We have renovated the apartment a bit by bit and hope we will do fully renovation in near future. Kind regards

5 out of 5
Very convenient location on Gold Coast just off the main road yet so quiet! The unit was neat , tidy & very comfortable

Posted by on 12 Mar. 2023

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4 out of 5
nice quiet location security excelent everything supplied would definitely stay again

Posted by on 13 Nov. 2022

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Comment from Hotel Management

6 Dec. 2022 by Evelyn

Thank you for your comments. We welcome you to visit us in future.

5 out of 5
Everything was fine

Posted by on 1 Nov. 2022

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Comment from Hotel Management

6 Dec. 2022 by evelyn

Thank you for your staying at our resort. We welcome you to visit us in future.

3 out of 5
WAS VERY OVERPRICED FOR WHAT IT IS. NEED TO HIRE POOL TOWELS- WE NOT ADVISED ABOUT THIS LIMITED SOAP, SHAMPOO ETC ROOM AND FOOT PATHS LITTLE COUTYARD DIRTY ROOM SMELT MUSTY. BED HARD AS A ROCK- TAKE YOUR OWN PILLOW

Posted by on 31 Oct. 2022

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Comment from Hotel Management

31 Oct. 2022 by evelyn

Dear Josie,Thank you for your comments. As you know, this is self service apartment and starter pack has been provided to the guest. The bed mattress is new and firm. Most of our guests are happy with it. We provided you a free beach towel during your stay.Kind regards

4 out of 5
Suitable for our short stay. Handy tram stop, for quick access to Surfers, Broadbeach and Pac Fair. Short walk to the beach. Clean and neat, albeit a little dated

Posted by on 6 Oct. 2022

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Comment from Hotel Management

6 Oct. 2022 by Evelyn

Thank you for your comments. We will continue to improve our service and the facilities. We welcome you to visit us again in future.

4 out of 5

Posted by on 29 Sep. 2022

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5 out of 5
We loved our stay here. The lady was absolutely lovely who owned the place. My only advice would be to make it more known that a deposit is needed and you will need to buy your own toilet paper as one is only available. Also a guide on how to use the rouch stove. Other than a bit of dirt in a drawer, was amazing. The view was beautiful, it was so close to everything we needed. Loved it here.

Posted by on 12 Jul. 2022

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Property Features

Santana Resort offers its guests an outdoor pool and a spa tub. A computer station is on site and WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and a vending machine are also featured at the family-friendly Santana Resort. Self parking is free. Smoking is allowed in designated areas at this Art Deco Gold Coast apartment.

  • 1 building
  • 21 guestrooms or units
  • 3 levels
  • Built in 1999
  • Umbrellas for the pool
  • Self-service laundry
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Computer for guest use
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Arcade/game room
  • Sofa bed
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: Florida Gardens station (0.2 km / 0.1 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Santana Resort offers 21 air-conditioned accommodations with washers/dryers and complimentary bottled water. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is provided on weekdays only.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Flat-screen television
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekdays only)
  • Hair dryer
  • Iron and ironing board
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Saturday: 8:30 AM - noon
This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Saturday: 8:30 AM - noon
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50 per stay.
  • Cribs (infant beds) are available for AUD 30.0 per stay.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. The property is professionally cleaned. <

  • No lifts
  • Parking height restrictions apply
  • Minimum guest age is 18
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per week

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 50 (subject to availability)
  • Air conditioning fee: AUD 10 per night
  • Crib (infant bed) fee: AUD 30.0 per stay
  • Rollaway bed fee: AUD 50 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Santana Resort
  • Santana Resort Surfers Paradise
  • Santana Surfers Paradise
  • Santana Resort Apartment
  • Santana Resort Surfers Paradise
  • Santana Resort Apartment Surfers Paradise

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.