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3.9 out of 5

"Clean and cosy close to the water and easy walk to restaurants but away from hustle and bustle would definitely stay here again friendly management al ... " More

By a verified traveller on Sat 20 Apr 2024

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Hotel Description

A family-friendly stay in Gold Coast awaits you at Windsurfer Resort. You'll be within a 15-minute walk of Ian Dipple Lagoon and 1.8 km (1.1 mi) from South Stradbroke Island Conservation Park.

Each apartment is individually decorated and features an LCD TV with cable channels, along with a washer/dryer, free WiFi, and a balcony. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and free toiletries are also available.

Spend the day at the beach and enjoy the onsite outdoor swimming pool and spa tub. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of car rentals on site.

Family Apartment, 1 Bedroom (with Mezzanine)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
NZ$312* Per night/room 7 May - 8 May

Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Apartment, Water View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Windsurfer Resort ratings based on 141 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Windsurfer Resort

Everyone (70) Couples (35) Business (1) Family (30)
5 out of 5
Clean and cosy close to the water and easy walk to restaurants but away from hustle and bustle would definitely stay here again friendly management also

Posted by on 20 Apr. 2024

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3 out of 5
The view if you have got a front apartment

Posted by on 16 Apr. 2024

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2 out of 5
Noisy aircon running all night Gate, door tags not working

Posted by on 9 Dec. 2023

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4 out of 5
The unit served the purpose of a place to sleep for the night, however you don’t expect to find an open chocolate milk in the fridge and an individual dessert.

Posted by on 30 Nov. 2023

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Comment from Hotel Management

30 Nov. 2023 by Brian

Sorry that you experienced that Donna, not sure which apartment that you would have been in, we need to ensure that cleaners are aware that they missed that in clean.

5 out of 5
3rd stay at Windsurfer Resort this year and again it was excellent. Clean , tidy and close to what we needed

Posted by on 19 Nov. 2023

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Comment from Hotel Management

30 Nov. 2023 by Brian

Thanks Greg, we do try to maker as comfotable as possible for you

1 out of 5
This place was the worst place I have ever stayed in. False advertising no heated pool the kids room is in the car basement with not many things to entertain children some products were broken and you need money for them. Alot of the units are privately owned with alot of older people we were told on arriving to make sure we keep it down. So disgusted we didn't stay the whole time weren't given a refund for at least the 2nights we didn't stay I saved up for that and it was my Birthday present to myself and they totally ruined it. The female was not having a bar of it wouldn't even compromise just bad all around

Posted by on 23 May 2023

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5 out of 5

Posted by on 1 May 2023

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4 out of 5
Price was great for what I needed. Manager very helpful. Unfortunately inside apartment very dated and worn.

Posted by on 3 Mar. 2023

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5 out of 5
Had a lovely break. Well positioned apartment with excellent use of a small space. Had everything I needed and beech across the road was perfect

Posted by on 2 Feb. 2023

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2 out of 5
Maintenace of the furniture and flooring is not good; a losen flooring edge caused injury to the toe of my wife.

Posted by on 7 Jan. 2023

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Property Features

Windsurfer Resort offers its guests an outdoor pool and a spa tub. Public spaces have free WiFi. A terrace, tour/ticket assistance, and barbecue grills are also featured at the family-friendly Windsurfer Resort. Free self parking is available. Smoking is allowed in designated areas at this 3.5-star Gold Coast apartment.

  • 1 building
  • 17 guestrooms or units
  • 3 levels
  • Built in 1997
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Arcade/game room
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Train station: Helensvale Station (8.2 km / 5.1 mi)
  • Parking: Free self parking

Room Amenities

Windsurfer Resort offers 17 accommodations with washers/dryers and hair dryers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers and complimentary toiletries. This Gold Coast apartment provides complimentary wireless Internet access. LCD televisions come with cable channels.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Electric kettle
  • Kitchenware
  • Shower
  • Rollaway beds (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5 PM
  • Saturday - Saturday: 9 AM - 3 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 9 AM-noon on Sunday. Guests planning to arrive outside of normal reception hours must contact this property in advance for check-in instructions.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5 PM
  • Saturday - Saturday: 9 AM - 3 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35.0 per night.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, JCB International, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. The property is professionally cleaned.

  • No cots (infant beds) available
  • Children stay free
  • Parking height restrictions apply
  • Minimum guest age is 18
  • Service animals are allowed
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Security system
  • Children stay free - maximum age 2
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 400.00
  • Breakage deposit: AUD 200 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: AUD 50.00 (subject to availability)
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: AUD 35.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Windsurfer Biggera Waters
  • Windsurfer Resort
  • Windsurfer Resort Biggera Waters
  • Windsurfer Resort Gold Coast/Biggera Waters
  • Windsurfer Resort Apartment
  • Windsurfer Resort Biggera Waters
  • Windsurfer Resort Apartment Biggera Waters

You should know

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.