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Hyatt Regency Hakone Resort and Spa

4.5 star property

Photo gallery for Hyatt Regency Hakone Resort and Spa

Lobby lounge
Lobby lounge
Deluxe Room, 2 Single Beds
Exterior
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$814
19 Mar - 20 Mar

Explore the area

View map
1320 Gora Hakone-machi, Ashigarashimo-gun, Hakone, Kanagawa-ken, 250-0408
  • Place, Fuji-Hakone-Izu National Park
    ‪1 min walk‬
  • Place, Hakone Gora Park
    ‪12 min walk‬
  • Place, Hakone Kowakien Yunessun
    ‪20 min walk‬

Room options

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

9.6 out of 10
Exceptional
(12 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Room, 2 Single Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Regency, Executive Suite

Regency, Executive Suite

Regency, Executive Suite

10.0 out of 10
Exceptional
(2 reviews)
  • 93 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Tatami)

Room, 2 Single Beds (Tatami)

Room, 2 Single Beds (Tatami)

9.8 out of 10
Exceptional
(13 reviews)
  • 67 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Single Beds

View all photos for Room, 2 Single Beds, Mountain View

Room, 2 Single Beds, Mountain View

Room, 2 Single Beds, Mountain View

9.6 out of 10
Exceptional
(13 reviews)
  • Mountain view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Twin Room

  • Sleeps 2

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Mountain View Twin Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Mountain View Twin Room

  • Sleeps 4

View all photos for Deluxe Room, 2 Single Beds (Dog Friendly)

Deluxe Room, 2 Single Beds (Dog Friendly)

Deluxe Room, 2 Single Beds (Dog Friendly)

  • 73 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Single Beds

About the area

Hakone

A luxury stay in Hakone awaits you at Hyatt Regency Hakone Resort and Spa. Within a 30-minute stroll, you'll find Hakone Gora Park and Hakone Kowakien Yunessun. Highlights at this resort include in-room free WiFi, free high-speed Internet and LCD TVs. .A day of pampering can include massages, aromatherapy and hydrotherapy along with access to the hot springs/mineral springs. The restaurant, Dining Room French, serves French cuisine and is open for breakfast, lunch and dinner. Living Room is the resort's own lobby lounge, serving drinks along with breakfast and brunch. 1141 square feet (106 square metres) of event facilities include meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas, a hot tub and laundry facilities. Buffet breakfast is available daily between 7:30 AM and 10:30 AM. There's also free self parking, along with the convenience of free train pick-up service. .With a stay at this 4.5-property class Gora resort, you'll be 2.3 km (1.4 mi) from Hakone Open Air Museum and 4.5 km (2.8 mi) from Sengokuhara Susuki Prairie.
View more Resorts in HakoneOpens in a new window

What's nearby

  • Fuji-Hakone-Izu National Park - 1 min walk - 0.0 km
  • Hakone Gora Park - 12 min walk - 1.0 km
  • Ōwakudani - 19 min walk - 1.7 km
  • Hakone Kowakien Yunessun - 20 min walk - 1.7 km
  • Hakone Open Air Museum - 3 min drive - 1.7 km

Getting around

  • Kowakidani Station - 4 min drive
  • Hakone Gora Station - 16 min walk

Restaurants

  • ‪金沢まいもん寿司箱根強羅店 - ‬4 min drive
  • ‪リバーサイド・キッチン＆バー - ‬4 min drive
  • ‪箱根餃子センター - ‬3 min drive
  • ‪Gora Brewery And Grill - ‬15 min walk
  • ‪Coffee Camp - ‬15 min walk

About this property

Hyatt Regency Hakone Resort and Spa

Hyatt Regency Hakone Resort and Spa offers its guests a full-service spa, hot springs, and a hot tub. There are 3 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet.

Event space at this resort measures 1141 square feet (106 square metres) and includes conference space. A library, a terrace, and multilingual staff are also featured at the luxury Hyatt Regency Hakone Resort and Spa. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Hakone resort is smoke free.

  • 80 guestrooms or units
  • 5 levels
  • 3 dining venues
  • Conference rooms
  • 1141 sq ft of conference space
  • 106 sq. m of conference space
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
Hyatt Regency Hakone Resort and Spa offers 80 accommodations with DVD players and minibars. LCD televisions come with satellite channels. Bathrooms include slippers, toilets with an electronic bidet, hairdryers and toothbrushes and toothpaste.

This Hakone resort provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and blackout curtains. Microwaves, hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include facials, detox wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs on site.

Similar properties

Hot springs
Hakone Kowakien TEN-YU
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
4.8 out of 5, Exceptional, 1,821 reviews
The price is NZ$1,030
24 Mar - 25 Mar
Hakone Kowakien TEN-YU

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Free train station pick-up shuttle from 10:00 AM to 7:30 PM
  • Train station shuttle on request
  • Free train station drop-off
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: JPY 5,566 per person
  • 3 restaurants
  • A bar/lounge
  • Couples/private dining

Restaurants on site

  • Dining Room French
  • Dining Room Sushi
  • Living Room

Things to do

  • Designer stores
  • Full-service spa
  • Hot springs
  • Hot tub
  • Library
  • TV in common areas

Family friendly

  • Children's dinnerware
  • DVD player
  • High chair
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Microwave on request

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,141 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot/mineral springs
  • Hydrotherapy
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Slippers
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with cable/satellite channels

Food and drink

  • Limited room service
  • Microwave on request
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests who wish to enjoy dinner service at any onsite restaurant during their stay are encouraged to contact the property before arrival to make a reservation.
Dinner is not included in the half board rate plan for children age 12 or younger.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 5566 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Property is also known as

Hakone Hyatt Regency
Hakone Resort
Hyatt Hakone
Hyatt Regency Hakone
Hyatt Regency Hakone Resort
Hyatt Regency Hakone Hotel Hakone-Machi
Hyatt Regency Hakone Machi
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Hakone
Hyatt Regency Hakone Resort Spa
Hyatt Regency Hakone Resort and Spa Resort
Hyatt Regency Hakone Resort and Spa Hakone
Hyatt Regency Hakone Resort and Spa Resort Hakone

Frequently asked questions

What is the cancellation policy at Hyatt Regency Hakone Resort and Spa?

Hyatt Regency Hakone Resort and Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hyatt Regency Hakone Resort and Spa?

As of 18 Mar 2026, prices found for a 1-night stay for 2 adults at Hyatt Regency Hakone Resort and Spa on 19 Mar 2026 start from NZ$814, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hyatt Regency Hakone Resort and Spa?

Yep, Hyatt Regency Hakone Resort and Spa has a free self car park. Onsite parking is limited.

Are there any beaches close to Hyatt Regency Hakone Resort and Spa?

The closest beach to Hyatt Regency Hakone Resort and Spa is Atami Sun Beach (17.2 km).

Is there a spa on site at Hyatt Regency Hakone Resort and Spa?

Yep, there is an onsite spa at Hyatt Regency Hakone Resort and Spa. You'll enjoy heaps of services like detox wraps, facials and body treatments.

Is Hyatt Regency Hakone Resort and Spa family-friendly?

You bet! With amenities such as laundry facilities and free train station drop-off, as well as highchairs and children's dinnerware in the guestrooms, it's no surprise that Hyatt Regency Hakone Resort and Spa is a hit with families.

Does Hyatt Regency Hakone Resort and Spa serve breakfast?

Yep, buffet brekkie is on offer daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hyatt Regency Hakone Resort and Spa?

No, Hyatt Regency Hakone Resort and Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Hyatt Regency Hakone Resort and Spa?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hyatt Regency Hakone Resort and Spa?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hyatt Regency Hakone Resort and Spa?

No, only service animals are allowed.

Hyatt Regency Hakone Resort and Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 728 out of 1003 reviews
Rating 8 - Good. 208 out of 1003 reviews
Rating 6 - Okay. 42 out of 1003 reviews
Rating 4 - Poor. 16 out of 1003 reviews
Rating 2 - Terrible. 9 out of 1003 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Tony

Stayed 3 nights in Dec 2025

10/10 Excellent

mervyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fabulous winter retreat experience with the Onsen as the highlight . Excellent service ; Clean Tidy Restful . Highly recommend
Stayed 2 nights in Dec 2025

10/10 Excellent

Khoo Boo

Liked: Cleanliness, amenities, property conditions & facilities
Big rooms, clean, excellent and friendly service from all staff.
Stayed 2 nights in Nov 2025

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious guest rooms, nice restaurant (The Living Room), coffee available at 7AM, very nice and welcoming staff, fantastic view of the mountains and proximity to Sounzan Ropeway line.
Stayed 2 nights in Nov 2025

10/10 Excellent

John

Stayed 3 nights in Nov 2025

10/10 Excellent

RODRIGO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular!
Stayed 1 night in Oct 2025

6/10 Okay

Michael

Disliked: Property conditions & facilities
The hotel staff was accommodating though be aware that most have very little English. The shuttle service was efficient and useful but be aware the route is circuitous and not for those inclined to motion sickness. We very much enjoyed the Hakone experience especially the ropeway. We walked to town of Gora though it is very steep. We could not play our planned golf game due to lack of available taxis even though the concierge tried. The hotel is really showing its age with frayed upholstery and damaged wood finishes and outdated decor. The onsen bath was very clean and quiet and kept stocked with towels and amenities. The ‘welcome drink’ offered at check in was just the choice of a beer or wine (half glass) or cola. The beds were comfortable with high quality linens, and room service was responsive. We appreciated the Nespresso machine in the room and the provided water and coffee pods. In all a relaxing stay, but for the price it felt closer to a seniors retirement home than a Hyatt resort.
Stayed 2 nights in Oct 2025

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and the amenities were top notch. Their shuttle service was great but only for around Gora-pick up at odwara station was extremely limited.
Stayed 1 night in Oct 2025

2/10 Terrible

Agustin

Stayed 1 night in Oct 2025

10/10 Excellent

Jeff

Stayed 1 night in Oct 2025

10/10 Excellent

David, Bowdon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge staff were amazing . Many thanks
Stayed 3 nights in Oct 2025

8/10 Good

Andrew

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Puja had amazing service during breakfast, and breakfast was the best meal compared to the other resorts, although I wouldn’t eat lunch or dinner here. The resort is surrounded by beautiful trees and amazing scenery, Ryuji Yoshino went above and beyond in service to insure our group was taken care of, I would return to shake his hand again.
Stayed 1 night in Oct 2025

10/10 Excellent

Debra, Cleveland

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanest hotel I’ve ever seen. Courteous, professional staff. Beautiful Mountain View. Breakfast buffet was delicious.
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Joseph

Stayed 3 nights in Sep 2025

8/10 Good

Ilina

Stayed 3 nights in Sep 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost Perfect

Love the view from my room and the shuttle service after check out. The food from the restaurant was AMAZING!!! Didn’t go in the onsen because of tattoos. Loved the breakfast. Downsides they only have a laundry service and not a laundry room.
Stayed 2 nights in Aug 2025

10/10 Excellent

Arum

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was satisfying but I must say that the breakfast buffet was exceptionally great. We were a party of 8 with 4 kids. The restaurant prepared a space for all of us sitting together.
Stayed 1 night in Aug 2025

8/10 Good

Alexandra

Travelled with family
Liked: Cleanliness, staff & service
Staff is excellent! Onsen is nice. Mountain Views from rooms are beautiful. Food was very good. Shuttle service is a nice aspect given that the hotel is somewhat remote. Convenient easy access to the open air museum and the ropeway.
Stayed 1 night in Aug 2025

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodation and super friendly staff.
Stayed 1 night in Aug 2025

10/10 Excellent

anthony joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained, great staff, spacious rooms!
Stayed 2 nights in Jul 2025

10/10 Excellent

Ada

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Tina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and great service
Stayed 1 night in Jul 2025

10/10 Excellent

Roberto

Stayed 1 night in Jun 2025

8/10 Good

Farida, northridge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it
Stayed 1 night in Jun 2025