See all properties
Save

Grand Palladium Kantenah Resort & Spa All Inclusive

5.0 star property
Luxury property on the beach, with 5 outdoor pools

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

Aerial view
Outdoor dining
Lake
Restaurant
View from property

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
The current price is NZ$569
includes taxes & fees
1 Dec - 2 Dec

Explore the area

View map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪6 min drive‬
  • Place, Ecopark Kantun Chi
    ‪7 min drive‬
  • Place, Akumal Beach
    ‪8 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Deluxe Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Garden View

8.4 out of 10
Very good
(54 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Separate bedroom
Blackout curtains
Rainfall showerhead
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 37 sq m
  • Sleeps 1

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 42 sq m
  • Sleeps 1

View all photos for Suite Luxury with View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with View

  • 58 sq m
  • Sleeps 1

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 37 sq m
  • Sleeps 2

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 42 sq m
  • Sleeps 2

View all photos for Suite Luxury with View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with View

  • 58 sq m
  • Sleeps 2

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 42 sq m
  • Sleeps 3

View all photos for Room Deluxe With View

1 bedroom, minibar, in-room safe, desk

Room Deluxe With View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 42 sq m
  • Sleeps 4

View all photos for Room Deluxe with View

1 bedroom, minibar, in-room safe, desk

Room Deluxe with View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 42 sq m
  • Sleeps 3

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • 42 sq m
  • Sleeps 4

View all photos for Deluxe Sigle use Garden View

1 bedroom, minibar, in-room safe, desk

Deluxe Sigle use Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Separate bedroom
Sofa bed - double
Blackout curtains
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Superior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Superior with Garden View

  • 103 sq m
  • Sleeps 4

View all photos for Junior Suite Garden View

Junior Suite Garden View

Junior Suite Garden View

9.4 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Separate bedroom
Sofa bed - double
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View | Balcony view

Junior Suite Garden View

9.8 out of 10
Exceptional
(10 reviews)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | View from room

Family Selection Junior Suite Rooftop with Private Pool

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Separate bedroom
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachfront

Family Selection Suite Beachfront

Family Selection Suite Beachfront

8.4 out of 10
Very good
(5 reviews)

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Separate bedroom
Blackout curtains
  • 103 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 2

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 2

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 2

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 2

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 4

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 1

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Junior with Garden View

1 bedroom, minibar, in-room safe, desk

Suite Junior with Garden View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 1

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 3

View all photos for Suite Luxury with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Luxury with Pool View

  • 37 sq m
  • Sleeps 4

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 1

View all photos for Suite Premium with Pool View

1 bedroom, minibar, in-room safe, desk

Suite Premium with Pool View

  • 51 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 1

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 3

View all photos for Suite Master with Garden View

Living area

Suite Master with Garden View

  • 103 sq m
  • Sleeps 4

Suite Premium with Pool View

  • 103 sq m
  • Sleeps 4

About the area

Kantenah

A luxury stay in Kantenah awaits you at Grand Palladium Kantenah Resort & Spa All Inclusive. You'll be 10.6 km (6.6 mi) from Puerto Aventuras Marina and 11.1 km (6.9 mi) from Akumal Beach. Highlights at this all-inclusive property include 3 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site gym and kids' club. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 5-property class Kantenah property, you'll be 20.3 km (12.6 mi) from Xel-Há Park.

What's nearby

  • Cenote Azul - 6 min drive - 7.5 km
  • Cenote Cristalino - 7 min drive - 7.8 km
  • Ecopark Kantun Chi - 7 min drive - 8.5 km
  • Xpu-ha Beach - 8 min drive - 7.8 km
  • Akumal Beach - 8 min drive - 7.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪Lobby Bar White Sand - ‬9 min walk
  • ‪La Hacienda - ‬1 min walk
  • ‪Aurum (Lobby Bar) - ‬7 min walk
  • ‪Helios Restaurant - ‬3 min drive

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Luxury property on the beach, with 5 outdoor pools
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 2 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 252 guestrooms or units
  • 2 levels
  • 11 buildings
  • 3 dining venues
  • 2 swim-up bars
  • 2 bars or lounges
  • Conference rooms
  • Built in 2002
  • Buffet breakfast (free)
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Palladium Select White Sand Resort & Spa - All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 746 reviews
Grand Palladium Select White Sand Resort & Spa - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Bowling alley
  • Children's club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's club
  • Children's games
  • Children's pool
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at Grand Palladium Kantenah Resort & Spa All Inclusive?

Grand Palladium Kantenah Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Kantenah Resort & Spa All Inclusive?

As of 16 Nov 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Kantenah Resort & Spa All Inclusive on 1 Dec 2025 start from NZ$562.29, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yep, Grand Palladium Kantenah Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Kantenah Resort & Spa All Inclusive?

The closest beach to Grand Palladium Kantenah Resort & Spa All Inclusive is Half Moon Bay (4.6 km).

Is there a spa on site at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yep, Zentropia is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a pool?

Grand Palladium Kantenah Resort & Spa All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Kantenah Resort & Spa All Inclusive?

Grand Palladium Kantenah Resort & Spa All Inclusive features a private beach, 5 outdoor pools and a full-service spa. All guestrooms come with Private jetted baths and 24-hour room service.

What makes Grand Palladium Kantenah Resort & Spa All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Kantenah Resort & Spa All Inclusive.

Is Grand Palladium Kantenah Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Palladium Kantenah Resort & Spa All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Grand Palladium Kantenah Resort & Spa All Inclusive serve breakfast?

Yep, free buffet brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, Grand Palladium Kantenah Resort & Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yep, they've got a beach bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, only service animals are allowed.

Reviews

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

8.4

Very good

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 527 out of 1002 reviews
Rating 8 - Good. 258 out of 1002 reviews
Rating 6 - Okay. 105 out of 1002 reviews
Rating 4 - Poor. 56 out of 1002 reviews
Rating 2 - Terrible. 56 out of 1002 reviews

Reviews

10/10 Excellent

Ashi

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family vacation
Stayed 6 nights in Aug 2025

10/10 Excellent

sergio

Stayed 7 nights in Aug 2025

6/10 Okay

Andrea

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would have given this resort a 10/10 it was amazing at first we loved it. The kids were obsessed with the swim up pool suite. What made me downgrade my rating was the pressure they put on us to do a “timeshare” presentation but they call it a membership but same thing basically and when I decided against that because I am there to be on vacation not to go to presentations I felt like service then declined. Also they tried charging me for one of the beds on the beach that I never used like actually did not ever use and they said staff saw us there I asked for them to provide me with the footage, they did not. It was only 25 dollars so if I had used it I would have paid. Then one of our butlers was really unresponsive and they never sent the car to pick us up for our departure. The whole point in family selection is to have that VIP service. Sucks that the last day had to ruin that experience.
Stayed 4 nights in Aug 2025

10/10 Excellent

Albertus

Liked: Cleanliness, staff & service, property conditions & facilities
Family of 4. We thoroughly enjoyed our stay and will definitely return! Our butlers and staff in general were amazing! Although seaweed was a big problem it’s not the resorts fault…Mother Nature can be a ****. The beach is beautiful nonetheless!
Stayed 5 nights in Jun 2025

8/10 Good

Nury

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2025

10/10 Excellent

Thawngza

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything about this property. Staff were amazing, room service was excellent. They have great food choices.. would love to go back for sure
Stayed 5 nights in Aug 2025

10/10 Excellent

Maciej

Liked: Cleanliness, staff & service, property conditions & facilities
Animals and areas a
Stayed 5 nights in Aug 2025

10/10 Excellent

Maria Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Grand Palladium Kantenah resort, is a beautiful resort. So much to see and explore. I love how they have made an effort to not discomfort the animals that live here. The staff is very attentive and nice. The resort is always very clean. I would definitely stay here again.
Beautiful chapel.
The view outside The Nest
Little critters you’ll see around the resort.
Stayed 7 nights in Aug 2025

4/10 Poor

Vernetta, Passaic

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Carla by the pool was the best and can say helped improved my trip. Ana at the front desk was also very accommodating. And the membership representative Oz was amazing and almost talked me into buying into the GP. But after sleeping on it I decided against it. Everything else was very disappointed with this resort. I almost purchased a membership and decided to think about it and see the resort and was disappointed with the lack of communication between the staff it took 3 room assignments before I got a clean room. the restaurants were empty and they said they had no reservations. The golf cart drivers (Luciano specifically) was extremely rude. This resort was very very large with 4 resorts on the properties with rules on where you could or could not go to. All resorts on the properties had fairly good nightly shows but absolutely nothing to do after the show. No music at the pool no entertainment at all very boring but if you are looking for absolutely NOTHING to but lay at the pool (ocean had seaweed) again very boring, I won't return to this resort. I've gone to Grand palladium in Jamaica and had an amazing time but this resort was not for me.
Stayed 7 nights in Aug 2025

10/10 Excellent

Christina, Portland

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We bought a membership and we will be returning next year! Had such a wonderful trip! Oz and Mauricio and Angel were just a few of the amazing people that helped us while we were there everyone was so wonderful
Stayed 9 nights in Aug 2025

8/10 Good

Mark, Richmond Hill

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All very nice except the Travel Club sales pitch the first morning. A very negative start. But a fun week overall.
Stayed 7 nights in Aug 2025

8/10 Good

Diego

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great! We love the Family Selection. The beds were a little to firm. There are lots of activities to do around the property. Family selection allows you lots of access. Pools were great, beach not so great due to the season. Cons- The staff will ask you almost everyday to tour the Property for future travels in other locations almost like a (timeshare). Sometimes it just becomes way too much after telling them NO multiple times. When your on vacation and with your own personal itinerary for your family you just dont want to be bother with this.
Stayed 4 nights in Aug 2025

10/10 Excellent

Bryan J

Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous experience...nice and clean...great staff...great dining options...lots to do highly Recommended!!!
Stayed 4 nights in Aug 2025

8/10 Good

Abbas

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I would have given the resort a full five stars if we had been informed that the beach was closed due to the sargassum. We had no idea about the situation, as it was not mentioned anywhere in the information provided. We were very disappointed to arrive at the resort only to find out that the beach was basically unusable. If we had known, we would have postponed our yearly family trip to October
Stayed 5 nights in Aug 2025

10/10 Excellent

Cambria

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful space! So much variety Definitely will come back!
Stayed 3 nights in Jul 2025

4/10 Poor

Dana

Travelled with family
Liked: Cleanliness
If you enjoy using an ap to do everything and having dinner at either 530 or 10 pm then this is the place for you. Food is subpar at best. Everything is about the upsell.
Stayed 6 nights in Aug 2025

10/10 Excellent

David

Stayed 5 nights in Aug 2025

8/10 Good

Jaime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Transportation on the property and butler service was great. Pool and beach areas were beautiful. Needed to keep asking for basic items from housekeeping: toilet paper, washcloths. Lots of dining options. They had an open vendor market one night- avoid at all costs! The vendors were selling same items for the gift shop at prices 10xs higher and will charge your credit card prices not agreed upon.
Stayed 5 nights in Aug 2025

10/10 Excellent

Olena

Stayed 6 nights in Aug 2025

10/10 Excellent

Nataliya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the ultimate place for a family vacation. Each member of your family will find something enjoyable to do at all times.
Stayed 10 nights in Jul 2025

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2025

4/10 Poor

Gehan Nabil Ibrahim

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The property is huge, there is a lot to do for kids. However, their service and accommodation is garbage. Watch out when you see the The Club level people as they will try to steal and persuade and promise of coupons and gifts and thats all false.
Stayed 7 nights in Jul 2025

10/10 Excellent

Randy, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Aug 2025

10/10 Excellent

Maribel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The family selection area was amazing for my family, specifically for my 2 yr old.
Stayed 6 nights in Jul 2025

10/10 Excellent

mohsen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is at excellent level. Very friendly staff, quality foods, great sceneries, 5ft pools, and more. But you may consider some tips before picking this hotel complex. 1- buildings are located far from lobby/restaurants. so, you will need a (free) cart ride to get there. The wait time for those carts was 15 to 45 minutes, depending on day and time. 2- The beach was not swimmable at this season. There were plenty of sea weeds and floating sands that makes it look nasty. 3- If you're coming through Cozumel's airport, allow more than 2 hours for transportation. Ferry leaves every 30 min. 4- Restaurants only serve dinner. For lunch (and breakfast of course) you may use one of the buffets. All in all, the hotel is located in a very beautiful land and maintains high quality standards for everything they offer.
Stayed 5 nights in Jul 2025