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TRS Yucatan Hotel - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for TRS Yucatan Hotel - Adults Only - All Inclusive

Private beach, white sand, sun-loungers, beach umbrellas
Junior Suite Jacuzzi Terrace Poolside
14 restaurants, Argentinean cuisine
Lobby
3 outdoor pools, pool umbrellas, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

The current price is NZ$1,277
includes taxes & fees
10 Dec - 11 Dec

Explore the area

View map
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪6 min drive‬
  • Place, Ecopark Kantun Chi
    ‪6 min drive‬
  • Place, Akumal Beach
    ‪7 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View

9.2 out of 10
Wonderful
(31 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Sofa bed
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite single use Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite single use Garden View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 60 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Romance Bungalow by the lake

1 bedroom, minibar, in-room safe, desk

Romance Bungalow by the lake

8.6 out of 10
Excellent
(9 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Bungalow Single use by the lake

1 bedroom, minibar, in-room safe, desk

Romance Bungalow Single use by the lake

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 67 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite Private Pool Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Private Pool Garden View

9.4 out of 10
Exceptional
(38 reviews)

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 73 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside

Junior Suite Poolside

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Sofa bed
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

8.8 out of 10
Excellent
(21 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Sofa bed
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

9.4 out of 10
Exceptional
(53 reviews)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 60 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Poolside

1 bedroom, minibar, in-room safe, desk

Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite Jacuzzi Terrace Poolside

1 bedroom, minibar, in-room safe, desk

Suite Jacuzzi Terrace Poolside

8.8 out of 10
Excellent
(6 reviews)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite Private Pool Poolside

1 bedroom, minibar, in-room safe, desk

Junior Suite Private Pool Poolside

8.8 out of 10
Excellent
(21 reviews)

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

About the area

Kantenah

A luxury stay in Kantenah awaits you at TRS Yucatan Hotel - Adults Only - All Inclusive. You'll be 10.5 km (6.5 mi) from Akumal Beach and 19.8 km (12.3 mi) from Xel-Há Park. Highlights at this all-inclusive property include 14 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The steakhouse, El Gaucho, serves Argentinean cuisine. With 20 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site gym and Turkish bath/hammam. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Within a 20-minute drive of this 5-property class Kantenah property, attractions include Puerto Aventuras Marina and Half Moon Bay.

What's nearby

  • Cenote Azul - 6 min drive - 7.4 km
  • Cenote Cristalino - 6 min drive - 7.8 km
  • Ecopark Kantun Chi - 6 min drive - 8.5 km
  • Xpu-ha Beach - 7 min drive - 7.8 km
  • Akumal Beach - 7 min drive - 7.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬2 min walk
  • ‪Lobby Bar White Sand - ‬8 min walk
  • ‪La Hacienda - ‬1 min walk
  • ‪Aurum (Lobby Bar) - ‬6 min walk
  • ‪Helios Restaurant - ‬7 min drive

About this property

TRS Yucatan Hotel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At TRS Yucatan Hotel - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 454 guestrooms or units
  • 2 levels
  • 4 buildings
  • 14 dining venues
  • 20 bars or lounges
  • Conference rooms
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 14 restaurants
  • 20 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Gaucho
  • Helios
  • La Boheme
  • Tentazione

Things to do

  • 3 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palladium Yucatan Royal Suites
Royal Suites Palladium Yucatan
Royal Suites Yucatan Palladium Kantenah
Royal Suites Yucatan Palladium Resort
Royal Suites Yucatan Palladium Resort Kantenah
Royal Suites Yucatan Adults All Inclusive Kantenah
Royal Suites Yucatan Adults Kantenah
Royal Suites Yucatan Adults All Inclusive
Royal Suites Yucatan Adults
The Royal Suites Yucatan
TRS Yucatan Hotel Adults All Inclusive Kantenah
TRS Yucatan Hotel Adults All Inclusive
TRS Yucatan Adults All Inclusive Kantenah
TRS Yucatan Adults All Inclusive
The Royal Suites Yucatan Adults Only All Inclusive
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Adults Inclusive
Trs Yucatan Inclusive Kantenah
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at TRS Yucatan Hotel - Adults Only - All Inclusive?

TRS Yucatan Hotel - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at TRS Yucatan Hotel - Adults Only - All Inclusive?

As of 16 Nov 2025, prices found for a 1-night stay for 2 adults at TRS Yucatan Hotel - Adults Only - All Inclusive on 10 Dec 2025 start from NZ$1,269.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, TRS Yucatan Hotel - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to TRS Yucatan Hotel - Adults Only - All Inclusive?

The closest beach to TRS Yucatan Hotel - Adults Only - All Inclusive is Half Moon Bay (4.6 km).

Is there a spa on site at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, there is an onsite spa at TRS Yucatan Hotel - Adults Only - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does TRS Yucatan Hotel - Adults Only - All Inclusive have a pool?

Yep, and guests love it! TRS Yucatan Hotel - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at TRS Yucatan Hotel - Adults Only - All Inclusive?

TRS Yucatan Hotel - Adults Only - All Inclusive features a private beach, 3 outdoor pools and a full-service spa.

What makes TRS Yucatan Hotel - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at TRS Yucatan Hotel - Adults Only - All Inclusive.

Is TRS Yucatan Hotel - Adults Only - All Inclusive family-friendly?

No, TRS Yucatan Hotel - Adults Only - All Inclusive is an adults-only property.

Does TRS Yucatan Hotel - Adults Only - All Inclusive serve breakfast?

You bet, our guests can't get enough of the free buffet breakfast here! Offered daily from 7:00 AM to 11:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at TRS Yucatan Hotel - Adults Only - All Inclusive?

No, TRS Yucatan Hotel - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, they've got a beach bar and 14 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at TRS Yucatan Hotel - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at TRS Yucatan Hotel - Adults Only - All Inclusive?

No, only service animals are allowed.

TRS Yucatan Hotel - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1205 out of 1599 reviews
Rating 8 - Good. 219 out of 1599 reviews
Rating 6 - Okay. 72 out of 1599 reviews
Rating 4 - Poor. 50 out of 1599 reviews
Rating 2 - Terrible. 53 out of 1599 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mirna Qaraqqsh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place for couples, very enjoyable
Stayed 3 nights in Aug 2025

10/10 Excellent

Natalie

Stayed 4 nights in Aug 2025

6/10 Okay

Chase

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our second time coming to TRS over a two year period. As expected, the service was top notch, food was amazing and the shows where a ton of fun! What I dont like from this second time vs the first time is they have removed so much of the benefits of being a TRS member and monetizated it. All the extras from the first time that came standard were removed and I had to pay even more separately than the top dollar I spent to come to TRS in the first place. What we lost, hard liqour selection in room, 25% of all seating at the infinity pool, less transportation, less special treatments because its all about PTC membership now, meat cuts I had for free last time this time I have to pay extra to have like lobster, steak cuts. Also, the coupon book has been completely trimmed down compared to the first time. To be clear it is a amazing hotel if your looking for relaxation, amazing food and top service from the staff to make your stay special but, the standard "luxury privileges" of being TRS have diminnished to what it used to be before. Lastly, SHAME ON THE PHOTOGRAPH PEOPLE! WHAT YOU CHARGE IS ABSOLUTELY ROBBERY AND YOU SHOULD BE ASHAMED OF YOURSELFS. Your prices have doubled over 2 years and charging $17 per unedited digital copy is absolutely disgusting.
Stayed 10 nights in Aug 2025

10/10 Excellent

Lindsay B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, Francisco and Romeo being real standouts!
Stayed 10 nights in Aug 2025

8/10 Good

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here for an anniversary celebration and really enjoyed it. The resort is huge with lots of options for entertainment. We were surprised that there were children at certain parts of the resort, but it because it’s connected to the family section. TRS is the adults only section where it’s more relaxed and quiet. The family sections are more lively with shows, music, and people. I liked the convenience of their app allowing me to book dinner reservations, view the map, and explore entertainment/class options. I do wish they added more details to the online map to replicate their paper map. Cleanliness is overall great. Staff came to clean our room everyday and the public spaces were well kept. However, our throw pillows and sheets always had a musty smell to them even after requesting new ones. It was very faint but did bother me when I would pull the sheets up to my neck. Food was probably the worst part of our stay and the main reason for knocking off one star. It wasn’t awful, but it was very mediocre at best. Food was a 2.6 out of 5. We were still able to enjoy ourselves through the good drinks and service. Cart drivers are available all throughout the resorts making transportation easy. Wifi is also available.
Stayed 6 nights in Aug 2025

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome experience! Beautiful property and great staff. I went as a solo traveler and they treated me like a princess the entire time! Will definitely be going back
Stayed 4 nights in Aug 2025

10/10 Excellent

Steven

Stayed 4 nights in Jul 2025

10/10 Excellent

Yvette Alice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for our honeymoon for a few days, definitely need at least a week to get to know the whole resort! We were treated like royalty the moment we walked into the hotel. There’s so many dining options, entertainment, pools and activities ! We will be coming back for a longer time.
Stayed 3 nights in Aug 2025

10/10 Excellent

Allan

Stayed 4 nights in Jul 2025

10/10 Excellent

Rosanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place.
Stayed 3 nights in Aug 2025

10/10 Excellent

Bridgette

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
N/A
Stayed 4 nights in Aug 2025

10/10 Excellent

Myra

Stayed 5 nights in Aug 2025

10/10 Excellent

Lisa

Stayed 4 nights in Aug 2025

10/10 Excellent

Jose, Union

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it.
Stayed 7 nights in Jul 2025

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing from the lobby assistants that grab luggage and give rides when you first arrive .S/O to Manu and Gabriel for showing us around. To the front desk helping us getting checked in Erik really broke down the whole resort and access to us. Best kept secret for food is The Nest . Wifi is on point no lagging if you have to do work and thing of that nature. Had a great time will be back.
Lobby.
Room service on point.Late night snack.
Stayed 4 nights in Aug 2025

10/10 Excellent

Elizabeth M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Isaac

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service every time i needed help there was always someone to assist me. Michelle was extremely welcoming and helpful at the front desk the moment we arrived. Amazing experience!
Stayed 3 nights in Aug 2025

10/10 Excellent

SABRINA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful, quiet and romantic. All of the staff are friendlly, the food is great and they have plenty of options. We had a private pool, it was nice but we barely used it. We stayed in building 68 which was in the perfect location. Close to the pool and the Helios which we ate breakfast at every morning. 800meter walk to the gym and about 400 meters from the lobby and most of the restaurants. Our butler Gabriel was amazing! He booked all of our reservations and made sure we had everything we needed our entire stay, from the time we arrived to the time we left we have zero complaints. We would highly recommend this resort.
Stayed 5 nights in Aug 2025

8/10 Good

Herminia

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

8/10 Good

Monty, Colby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. The staff were the amazing- from butlers, waiters, housekeeping. Very nice room upgrade with private garden pool and VIP/Premier. We never had hot water in our room and the lights kept turning on all night long (motion.) They tried but never got fixed. The food was ok. The drinks were ok. Lacked the ‘premier’ or classiness of other highly rated resorts we have stayed before. Lacked luster. We likely wouldn’t stay here again.
Stayed 5 nights in Jul 2025

2/10 Terrible

Arianna, Pembroke

Disliked: Cleanliness
Stayed 7 nights in Jul 2025

10/10 Excellent

Rohma Khurram

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Jul 2025

2/10 Terrible

Jessica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth it!!! Do not book this place! Ive been to multiple all inclusive hotels and this by far is the worst. We even payed a premium to become TRS exclusive but was very disappointed. Only resort that has a rule that only one dinner reservation per night despite offering 12 restaurants in property, whats the point of all those restaurants when you can only try one a night. Never had that rule in other hotels weve been to, as we love to just pick and choose small items from each restaurant to try. The premium package invovled getting the cabaret dinner show which was okay, I would be really disappointed if we had to pay extra for it. They promised us tequila bottle in our room before we arrive and it took 2 days after contacting our ebutler to recieve it by that time it was our last night in. The e butler basically really couldnt do anything other than make dinner reservations, we asked everyday to do the archery or rifle shooting and everyday was a no. On day one we noticed the Ac not working properly as the other room was way more colder than ours, we complained and our butler just said to not put on the coldest temp. And itll be just fine. We did that and still very warm inside when we were getting ready for dinner we were sweating. It took another complain for them to really look into it and told us at night that the AC is actually broken and we have to move rooms. Plus The resort is full of mosquitos! Overall very disappointed at our stay! Go somewhere else!
Stayed 4 nights in Jul 2025

8/10 Good

Kelvin

Stayed 5 nights in Jul 2025

8/10 Good

Alia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautiful! Our room was upgraded to a private swimming pool. Theee only reason I'm not rating it a 5 over-all is due to a roach that was in our room. I don’t believe it makes them dirty. I do feel like they should take preventable measures to prevent their customers from having these type of encounters!. I will say they did not hesitate to move us to a different room upon request. While we were leaving we did encounter a Racoon inside of the hotel due to people sitting their plates outside of their room. The resort is basically a beautiful jungle so there were Iguanas, Faunas, Racoons & Spider Monkeys, although we didn't encounter any Monkeys we did see the beautiful Flamingos! The staff was excellent, very accommodating & pleasant. Another issue was 1 of our butler's, HE was very dismissive, rude & not helpful at all! Overall I'd say that it was a great experience! Will I go back, absolutely! If you like wildlife & a jungle like atmosphere with a beautiful view, THIS PLACE IS FOR YOU!
Stayed 4 nights in Jul 2025