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TRS Yucatan Hotel - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for TRS Yucatan Hotel - Adults Only - All Inclusive

Private beach, white sand, sun-loungers, beach umbrellas
Junior Suite Jacuzzi Terrace Poolside
Lobby
14 restaurants, Argentinean cuisine
3 outdoor pools, pool umbrellas, pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • All-inclusive
The current price is NZ$723
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
Ctra Chetumal-Puerto Juarez Km, 256-100, Municipio Solidaridad, Kantenah, QROO, 77710
  • Akumal Beach
    ‪5 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite single use Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite single use Garden View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 60 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Romance Bungalow Single use by the lake

1 bedroom, minibar, in-room safe, desk

Romance Bungalow Single use by the lake

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 67 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Junior Suite Private Pool Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Private Pool Garden View

9.4 out of 10
Exceptional
(37 reviews)

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 73 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View

9.4 out of 10
Exceptional
(26 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Sofa bed - double
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View

8.8 out of 10
Excellent
(21 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Sofa bed - double
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Romance Bungalow by the lake

1 bedroom, minibar, in-room safe, desk

Romance Bungalow by the lake

8.6 out of 10
Excellent
(9 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

Junior Suite Jacuzzi Terrace Poolside

9.4 out of 10
Exceptional
(51 reviews)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside

Junior Suite Poolside

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Sofa bed - double
  • 60 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite Private Pool Poolside

1 bedroom, minibar, in-room safe, desk

Junior Suite Private Pool Poolside

8.8 out of 10
Excellent
(20 reviews)

Highlights

Furnished balcony
Private pool
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Poolside

1 bedroom, minibar, in-room safe, desk

Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite Jacuzzi Terrace Poolside

1 bedroom, minibar, in-room safe, desk

Suite Jacuzzi Terrace Poolside

8.8 out of 10
Excellent
(6 reviews)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Connecting rooms available
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 75 sq m
  • Sleeps 2
  • 1 Twin Bed

About the area

Kantenah

A luxury stay in Kantenah awaits you at TRS Yucatan Hotel - Adults Only - All Inclusive. You'll be 10.5 km (6.5 mi) from Akumal Beach and 19.8 km (12.3 mi) from Xel-Há Park. Highlights at this all-inclusive property include 14 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The steakhouse, El Gaucho, serves Argentinean cuisine. With 20 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site gym and Turkish bath/hammam. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 30-minute drive of this 5-property class Kantenah property include Half Moon Bay and Soliman Bay.

What's nearby

  • Cenote Azul - 5 min drive - 7.4 km
  • Akumal Beach - 5 min drive - 7.5 km
  • Yal-ku Lagoon - 9 min drive - 5.7 km
  • Half Moon Bay - 9 min drive - 9.3 km
  • Xel-Há Park - 15 min drive - 19.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬2 min walk
  • ‪Lobby Bar White Sand - ‬8 min walk
  • Helios Restaurant
  • ‪Ikebana Japanese Restaurant - ‬6 min drive
  • ‪Guacamayas Bar - ‬4 min drive

About this property

TRS Yucatan Hotel - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
TRS Yucatan Hotel - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the white sand beach. Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At TRS Yucatan Hotel - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 20 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a hot tub, a steam room and a fitness centre. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 454 guestrooms or units
  • 2 levels
  • 4 buildings
  • 14 dining venues
  • 20 bars or lounges
  • Conference rooms
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
TRS Yucatan Hotel - Adults Only - All Inclusive offers 454 air-conditioned accommodations with minibars and a safe. Rooms open to furnished balconies. A pillow menu is available. 55-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

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  • Hot tub
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4.5 out of 5, Wonderful, 879 reviews
The price is NZ$850
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 14 restaurants
  • 20 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Gaucho
  • Helios
  • La Boheme
  • Tentazione

Things to do

  • 3 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Kayaking
  • Mini golf
  • Pilates classes
  • Racquetball/squash
  • Sauna
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Palladium Yucatan Royal Suites
Royal Suites Palladium Yucatan
Royal Suites Yucatan Palladium Kantenah
Royal Suites Yucatan Palladium Resort
Royal Suites Yucatan Palladium Resort Kantenah
Royal Suites Yucatan Adults All Inclusive Kantenah
Royal Suites Yucatan Adults Kantenah
Royal Suites Yucatan Adults All Inclusive
Royal Suites Yucatan Adults
The Royal Suites Yucatan
TRS Yucatan Hotel Adults All Inclusive Kantenah
TRS Yucatan Hotel Adults All Inclusive
TRS Yucatan Adults All Inclusive Kantenah
TRS Yucatan Adults All Inclusive
The Royal Suites Yucatan Adults Only All Inclusive
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Adults Inclusive
Trs Yucatan Inclusive Kantenah
TRS Yucatan Hotel Adults Only All Inclusive
TRS Yucatan Hotel - Adults Only - All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at TRS Yucatan Hotel - Adults Only - All Inclusive?

TRS Yucatan Hotel - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at TRS Yucatan Hotel - Adults Only - All Inclusive?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at TRS Yucatan Hotel - Adults Only - All Inclusive on 1 Sept 2025 start from NZ$715.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, TRS Yucatan Hotel - Adults Only - All Inclusive has a free self car park.

Are there any beaches close to TRS Yucatan Hotel - Adults Only - All Inclusive?

The closest beach to TRS Yucatan Hotel - Adults Only - All Inclusive is Half Moon Bay (4.6 km).

Is there a spa on site at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, there is an onsite spa at TRS Yucatan Hotel - Adults Only - All Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does TRS Yucatan Hotel - Adults Only - All Inclusive have a pool?

Yep, and guests love it! TRS Yucatan Hotel - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at TRS Yucatan Hotel - Adults Only - All Inclusive?

TRS Yucatan Hotel - Adults Only - All Inclusive features a private beach, 3 outdoor pools and a full-service spa.

What makes TRS Yucatan Hotel - Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at TRS Yucatan Hotel - Adults Only - All Inclusive.

Is TRS Yucatan Hotel - Adults Only - All Inclusive family-friendly?

No, TRS Yucatan Hotel - Adults Only - All Inclusive is an adults-only property.

Does TRS Yucatan Hotel - Adults Only - All Inclusive serve breakfast?

You bet, our guests can't get enough of the free buffet breakfast here! Offered daily from 7:00 AM to 11:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at TRS Yucatan Hotel - Adults Only - All Inclusive?

No, TRS Yucatan Hotel - Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at TRS Yucatan Hotel - Adults Only - All Inclusive?

Yep, they've got a beach bar and 14 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at TRS Yucatan Hotel - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at TRS Yucatan Hotel - Adults Only - All Inclusive?

No, only service animals are allowed.

TRS Yucatan Hotel - Adults Only - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1154 out of 1532 reviews
Rating 8 - Good. 211 out of 1532 reviews
Rating 6 - Okay. 66 out of 1532 reviews
Rating 4 - Poor. 48 out of 1532 reviews
Rating 2 - Terrible. 53 out of 1532 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Charlotte

Stayed 5 nights in May 2025

10/10 Excellent

Anil, Pickerington

Stayed 4 nights in May 2025

10/10 Excellent

Sara Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing, our concierge service was top notch and they knew all the ways to help us enjoy our time in Mexico. I will be returning to this resort in the future.
Stayed 6 nights in Mar 2025

10/10 Excellent

Makyia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality of the employees was excellent. The time was well spent. Lots of walking but they were pretty good with picking you up in the carts. Our butlers Alex and Gabbie in villa were wonderful. Always greeted us with warm welcome and very helpful to whatever we needed. Gave good recommendations for literally everything from how to get somewhere faster or which food place is preferred. The property had several different pools including a fresh water pool. There’s one located in the spa that kinda had river the went into a big pool. The spa was beautiful and had very unique features. Including a stone walk that had pressure jets that help stimulate. Our first time ever getting a massage and I fear there will be nothing will be able to compare. The food was okay but was upset that everyday the rice was undercooked): other than that I wish they’d incorporate more traditional dishes. Heard from another guest it was better to go off property to eat. I’d recommend make reservation early on to each restaurant so you can try them out. The staff made me feel special all vacation long once they learned the trip was for my birthday! I can’t tell you enough in the review how polite the staff was and how well we were treated. And to our Expedia host thank you again Fernanda you are amazing and made my trip well spent.
Stayed 4 nights in May 2025

10/10 Excellent

Mike

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely helpful in preparing for our trip and continued great service until the end of the trip. I would recommend this location for anyone that is looking for an all inclusive facility.
Stayed 6 nights in May 2025

8/10 Good

Dana Carmela De

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at TRS Yucatán for five days. The resort is absolutely beautiful — peaceful, well-maintained, and ideal for couples looking for a quiet, adults-only escape. The food was consistently excellent at every location we visited, and the poolside and restaurant staff were incredibly kind and attentive. The dining experiences at Tentazione, Poseidon, and El Gaucho really stood out, and the Le Petit Chef dinner show added something special to our stay. We did upgrade through the Palladium Travel Club, which gave us a beautiful room and added access, but it also brought some frustrating complications. The upgraded room initially had two small separate beds, and resolving the room change took far too much time and coordination — we had to handle our own luggage and move between butlers mid-trip. Transportation across the resort was inconsistent at best; even with a VIP wristband, we often had to wait a long time for carts or were passed over entirely. Some carts refused to drive us back to our villa, which we later learned was a policy — but that wasn’t clearly communicated. The inconsistency in butler communication and scheduling was another recurring issue that made the experience feel more self-managed than “all-inclusive.” Still, certain staff truly saved the trip. Their kindness, warmth, and attention to detail made a huge difference and helped us enjoy.
Stayed 4 nights in Apr 2025

10/10 Excellent

Joanna

Stayed 2 nights in May 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I had an incredible experience here. The staff went above and beyond in every way to make our anniversary the best ever. We can’t wait to come back again!
Stayed 3 nights in Mar 2025

10/10 Excellent

Gurpreet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2025

10/10 Excellent

Joey Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a lot of different things about the property. One thing we didn’t like is the miniature golf course. After eight years, it hasn’t change…not even worth playing it. They shouldn’t even be able to advertise it…families and children are constantly disappointed if they were looking forward to it. Absolute waste of space. Repurpose it into something fun, like electric go carts, or something else.
Stayed 7 nights in Apr 2025

10/10 Excellent

RUTH, North Brunswick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the access to pools and activities
Stayed 6 nights in May 2025

10/10 Excellent

Alexi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent customer service
Stayed 5 nights in Apr 2025

10/10 Excellent

Evan Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff where perfect, did not like the weird sales pitches at check in to buy spa and messages and for the upgraded show. After a 17 hour day flying there the sales pitches were unexpected and tacky. Could do with out those next time but other then that the butlers where amazing!! Fransisco, Antonio and Andrea went above and beyond and made the stay there that much better! The private pool was amazing and we found we preferred that over trying to find a spot at the infinity pool. The rock/sea pool was awesome and there was always chairs available there. We liked how you could swim with the fishes and it felt like being at the beach just not on the beach. You have to experience it to know what I’m talking about. Food was great at the trs buffets and the Al a cart places fill up fast for dinner but again the butlers make it happen for you no matter what! Download WhatsApp as that is how everyone communicates and it’s a lot easier then going to them. Room service was great and fast no matter when you order. This place is huge and never feels over crowded. You feel like it’s empty and there only there to serve you.
Stayed 6 nights in May 2025

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful. Alex and Maggie went over and beyond to provide us with a unique experience
Stayed 6 nights in May 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 4 nights in May 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

azzam asid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best trip I’ve taken! The property was beautiful, clean, and the staff were incredibly friendly and helpful. The check-in process was a bit slow, but that’s my only complaint. Everything else was top-notch. One of the best resorts I’ve stayed at—can’t wait to come back!
Stayed 5 nights in Feb 2025

10/10 Excellent

Paola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for a girls trip and we were NOT disappointed. From start to finish everything was managed. Prior to getting there we were contacted by a e-butler for help with any room needs on arrival and booking food reservations. The TRS is the only adults-only property in the group of hotels there together, so it’s the farthest one away. That was NO problem since there’s hotel shuttle transportation (24/7) all over the properties. We never had to wait for more than 10 minutes for a ride. You also have access to all the properties for dining options, pool options and activities. Premium options include spa services and 2 dinner shows. All other restaurants on the properties and room-service were included. We also had plans for activities outside the hotel our first two days. The first day we had realized early on that we were going to miss dinner reservations and our villa butler was always reachable and responsive. He was able to change our reservations seamlessly. The second day out of the hotel, they were able to help arrange a taxi ride to and from our activity. It really was a perfect stay. Everyone was always so attentive, so accommodating and very sweet. Special shout out to our villa butlers George, Jesus and Miguel. Incredible, incredible service. George made our stay so extra special. Helped us book one of the dinner shows and made it so special for us. We are so eternally grateful.
Stayed 4 nights in May 2025

10/10 Excellent

CHAEEUN

Stayed 4 nights in May 2025

8/10 Good

Paulius

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property and excellent service by TRS Yucatán staff.
Stayed 3 nights in May 2025

10/10 Excellent

Jennie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect! Need to visit again
Stayed 3 nights in May 2025

10/10 Excellent

JANAYIA Y

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views from the property are absolutely stunning. I was also surprised to learn that there are 5 different locations on one resort, all of which offer something different. The staff are super friendly and helpful, and the food was pretty good to be an all inclusive resort. I would certainly come back!
Stayed 3 nights in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
The property is absolutely beautiful but, the staff goes above and beyond always ready to help with smiles. Overall experience was very good from check in to check out.
Stayed 6 nights in Apr 2025

8/10 Good

Rosette

Travelled with family
Rooms and property was clean. Food not so good
Stayed 3 nights in Apr 2025

10/10 Excellent

Richard Adam

Travelled with partner
Liked: Amenities
An unforgettable luxury experience with top-tier service. The resort is stunning, with a thoughtfully designed layout and high-end amenities throughout. What truly made the trip exceptional was the staff — warm, attentive, and consistently going the extra mile to make our stay memorable. Being able to send a WhatsApp message to the butler at any time was great. There’s no shortage of great dining options. El Gaucho was our go-to for dinner, and Helios made breakfast a daily highlight. One minor annoyance: they asked about allergies two to three times per meal — a bit excessive. Also, try to book restaurants early as it can be difficult to get bookings at your preferred time/day. Our only real critique is the persistent upselling of premium experiences. We did opt for the upgraded package, which included hydrotherapy and Chic Cabaret. Both were enjoyable, but honestly, the trip would’ve still been amazing without them.
Stayed 5 nights in Apr 2025