Grand Palladium Select White Sand Resort & Spa - All Inclusive

5.0 star property

Photo gallery for Grand Palladium Select White Sand Resort & Spa - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
Property video
Lake
Private beach, white sand, sun-loungers, beach umbrellas
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • On private beach
  • Parking included
The current price is NZ$539
includes taxes & fees
24 May - 25 May

Explore the area

View map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪5 min drive‬
  • Place, Akumal Beach
    ‪6 min drive‬
  • Place, Cenote Cristalino
    ‪6 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪89 min drive‬

Room options

Junior Suite Garden View

8.4 out of 10
Very good
(53 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Suite Garden View

7.0 out of 10
Good
(6 reviews)
  • Garden view
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Suite Junior

  • 53 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Superior

  • 68 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Junior

  • 53 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Superior

  • 68 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Junior

  • 53 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Superior

  • 68 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Junior

  • 53 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Junior

  • 53 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Superior

  • 68 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Junior

  • 53 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Superior

  • 68 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Superior

  • 68 sq m
  • Sleeps 4
  • Free Wi-Fi

Junior Suite Single use Garden View

8.8 out of 10
Excellent
(3 reviews)
  • Garden view
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, Beachside

7.0 out of 10
Good
(24 reviews)
  • Garden view
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Suite, Beachside

  • Garden view
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Bungalow Superior with Pool View

  • 69 sq m
  • Sleeps 2
  • Free Wi-Fi

Romance Bungalow by the lake

7.8 out of 10
Good
(6 reviews)
  • Lake view
  • 69 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Romance Villa Suite Poolside

  • Garden view
  • 58 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Junior Suite Poolside

8.0 out of 10
Very good
(3 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Romance Bungalow by the lake Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free Wi-Fi

Romance Villa Suite Poolside Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed
  • Free Wi-Fi

Suite Garden View Single Use

  • 1 bedroom
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Junior Suite, Beachside Single Use

  • 1 bedroom
  • Sleeps 1
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

Suite Junior with View

  • 53 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Deluxe with View

  • 68 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 4
  • Free Wi-Fi

Villa Luxury with Garden View

  • Garden view
  • 58 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Junior with Garden View

  • Garden view
  • 42 sq m
  • Sleeps 3
  • Free Wi-Fi

Villa Luxury

  • 58 sq m
  • Sleeps 1
  • Free Wi-Fi

Suite Junior

  • 53 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Junior

  • 53 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Junior

  • 53 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Junior

  • 53 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Junior

  • 53 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Deluxe

  • 68 sq m
  • Sleeps 2
  • Free Wi-Fi

Suite Deluxe

  • 68 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Deluxe

  • 68 sq m
  • Sleeps 4
  • Free Wi-Fi

Suite Deluxe

  • 68 sq m
  • Sleeps 3
  • Free Wi-Fi

Suite Deluxe

  • 68 sq m
  • Sleeps 4
  • Free Wi-Fi

About the area

Kantenah

A luxury stay in Kantenah awaits you at Grand Palladium Select White Sand Resort & Spa - All Inclusive. You'll be 7.6 km (4.7 mi) from Akumal Beach and 20.7 km (12.9 mi) from Xel-Há Park. Highlights at this all-inclusive property include 5 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia Palladium Spa & Wellness can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 3 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 30-minute drive of this 5-property class Kantenah property include Half Moon Bay and Soliman Bay.

What's nearby

  • Cenote Azul - 5 min drive - 8.5 km
  • Akumal Beach - 6 min drive - 7.5 km
  • Akumal Ecological Center - 6 min drive - 7.5 km
  • Cenote Cristalino - 6 min drive - 8.9 km
  • Ecopark Kantun Chi - 6 min drive - 9.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 66 min drive

Restaurants

  • ‪Pueblito Lindo - ‬9 min drive
  • ‪Xtra Time Sport Bar - ‬8 min walk
  • ‪La Hacienda - ‬9 min walk
  • ‪Oishi Japanese Restaurant - ‬9 min drive
  • ‪Lobby Bar White Sand - ‬1 min drive

About this property

Grand Palladium Select White Sand Resort & Spa - All Inclusive

Grand Palladium Select White Sand Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium Select White Sand Resort & Spa - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Self parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 425 guestrooms or units
  • 3 levels
  • 14 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • Conference rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Grand Palladium Select White Sand Resort & Spa - All Inclusive offers 425 air-conditioned accommodations with indoor private hot tubs and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with in-room jetted baths, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zentropia Palladium Spa & Wellness has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 14 buildings
  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium White Sand Kantenah

Grand Palladium White Sand Resort

Grand Palladium White Sand Solidaridad

Grand Palladium White Sand Resort All Inclusive Kantenah

Grand Palladium White Sand All Inclusive Kantenah

Pallaum White d Inclusive Kan

Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Grand Palladium Select White Sand Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

As of 17 May 2026, prices found for a 1-night stay for 2 adults at Grand Palladium Select White Sand Resort & Spa - All Inclusive on 24 May 2026 start from NZ$539, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yep, Grand Palladium Select White Sand Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Select White Sand Resort & Spa - All Inclusive?

The closest beach to Grand Palladium Select White Sand Resort & Spa - All Inclusive is Half Moon Bay (4 km).

Is there a spa on site at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yep, Zentropia Palladium Spa & Wellness is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive have a pool?

Grand Palladium Select White Sand Resort & Spa - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Grand Palladium Select White Sand Resort & Spa - All Inclusive features a private beach, 5 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and 24-hour room service.

What makes Grand Palladium Select White Sand Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Select White Sand Resort & Spa - All Inclusive.

Is Grand Palladium Select White Sand Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Grand Palladium Select White Sand Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

No, Grand Palladium Select White Sand Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

No, only service animals are allowed.

Grand Palladium Select White Sand Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 532 out of 957 reviews
Rating 8 - Good. 240 out of 957 reviews
Rating 6 - Okay. 80 out of 957 reviews
Rating 4 - Poor. 45 out of 957 reviews
Rating 2 - Terrible. 60 out of 957 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, property conditions & facilities
This entire place was gorgeous. The Expedia concierges were very very helpful. Thank you to David, Cielo, Rafael for your assistance. The staff were the best part of the trip. The resort was very nice. The rooms were well kept and the service was superb across the entire resort. I had so much fun.
Stayed 7 nights in Jan 2026

2/10 Terrible

Shakheana Ashley

Stayed 2 nights in Jan 2026

10/10 Excellent

Benjamin Reuben, Wetaskiwin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were great and the staff was wonderful
Stayed 7 nights in Jan 2026

10/10 Excellent

alyssa R

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved this place and definitely plan on coming back! It is so clean and all the staff were amazing! We actually got engaged here and couldn’t have asked for a better spot! Thank you palladium!!
Pool bar at white sands
Pretty sunset. This place is huge!
White sands lobby bar
Definitely need to get pictures from the staff members that are walking around with cameras. We had Erik and he was amazing! We normally hate how we look in professional cameras but these are amazing!!
Stayed 4 nights in Feb 2026

10/10 Excellent

Carlee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed in Villa 40, amazing view, recommend upgrading to family select for ease of booking restaurants and access to basically everything at the hotel.
Stayed 7 nights in Jan 2026

8/10 Good

Thierry

Large clean rooms (Junior suite). Generally in good state of repair.
Stayed 22 nights in Jan 2026

10/10 Excellent

MARIA ALICIA

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
All the staff was excellent, specially the kids club and family selection! Also David and Cielo my concierges, both were always there for everything we needed and more… Raul from the lobby, all the cart drivers (specially the lady I can’t recall the name) she was the best! The boat driver was top notch, the same with waiters and cleaning crew (our chocolate fairy god mother), thanks to all, we will definitely return!
White sands lobby
The chapel Nuestra señora de las nieves
Main pool
Stayed 7 nights in Jan 2026

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed for the first time at the TRS Yucatan after upgrading from White Sands. The entire resort was absolutely beautiful. The staff were super friendly and kind and always there to help if you needed anything. The only slight negative was the steak at any of the restaurants including El Gaucho was really stringy and tough to chew even a New York strip. We did the bonfire dinner on the beach, which was an extra charge but absolutely worth it. A huge shout out to our butler Alexx he was super friendly and helpful with anything we needed.
Stayed 10 nights in Jan 2026

8/10 Good

Nizar

Stayed 4 nights in Jan 2026

8/10 Good

Mary Angeline

Great
Stayed 5 nights in Dec 2025

10/10 Excellent

Brett Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with White Sand Select and our concierge service from Cielo and David was exceptional. They went above and beyond and we could not ask for anything better. They helped us with everything we needed.
Stayed 10 nights in Jan 2026

8/10 Good

Harjen Singh, Abbotsford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Marianne

Travelled with family
The room was big and clean. The resort was massive and we got lost a lot, but we got our steps in. The drinks aren't very good, and the food was alright. There weren't many places to get beach towels or drop them off. Basically, the property is so big, it seemed like it provided cumbersome at times and there just weren't enough staff to cover everything. The pool area was a mess at the end of the day because there aren't enough places to drop towels, and there were messes guests made that staff didn't have the bandwidth to clean up. The resort itself was really beautiful and luxurious, and it was nice that the property included mangroves, so there was wildlife around. The staff were very lovely and kind.
Stayed 1 night in Jan 2026

10/10 Excellent

Delahnia

Liked: Cleanliness, amenities, property conditions & facilities
This was by far my best hotel experience in Mexico! The grounds were well kept, our room was very clean, lots of available entertainment, delicious food, great activity crew making everything so fun and energetic (David, Daniel, Daniela). A huge shout out to Saul(Helios restaurant), Concierge staff (David and Cielo) for arranging pick-ups and reservations, Alejandro (Chic Cabaret) for his outstanding service and Wilma (nightly turn down housekeeper) for the little things she did to make our stay extra special.
Our last breakfast at Helios TRS-Saul giving us done extra special attention.  Getting to know staff and giving them the appreciation they deserve goes a long way.
TRS infinity pool in the morning.  Those views!
Little extras from our nightly turn down house keeper!
Farewell from our amazing concierge staff!
Stayed 10 nights in Jan 2026

10/10 Excellent

Marina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great. We had a bottler who took care of our every need. It was just great. The food was amazing!
Stayed 14 nights in Dec 2025

10/10 Excellent

Kathleen

It was beautiful
Stayed 7 nights in Nov 2025

10/10 Excellent

brent Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service staff were friendly and helpful. Special shout out to the villa 59 concierge team of Cielo and David, thanks for all your help! And the villa cat, Kevin! Adela, our server at the members beach bar was phenomenal as well. Thank you to all the staff for making this a memorable experience for us!
Kevin, the villa cat
Stayed 10 nights in Jan 2026

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Todo fue perfecto, instalaciones, personal amable, amenidades e instalaciones en el mejor estado, comida deliciosa. Recomendados 100%
Stayed 6 nights in Jan 2026

10/10 Excellent

Angel Gonzalo, Miami

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Food is very good, staff and everything is great, thank you!
Stayed 6 nights in Dec 2025

10/10 Excellent

Samay Himanshu

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
They upgraded us from White Sands to TRS free of cost. They experience was so great, people were amazing and so helpful. Buttler service was spot on. 24*7 room service was cherry on top. Also, room cleaning service was top notch. Never a single opportunity to complain. Make sure you book the reservation required restaurants to ensure you are bot loosing on the most amazing food.
Stayed 6 nights in Dec 2025

10/10 Excellent

Jagmeet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room, incredibly friendly, welcoming, and helpful staff, so many amenities, overall such an incredible resort and fun trip
Stayed 6 nights in Dec 2025

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was absolutely amazing. The hotel has everything you could possible need.
Stayed 2 nights in Jan 2026

10/10 Excellent

Nivedita

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Rooms were spotless and spacious. Property is great and staff is excellent. We had lot of fun at aqua gym with Marianna and Samuel. One feedback is for the food. Although it was good the options for vegetarians are very limited. Also getting reservations for restaurants was very hard. They take reservations only 3 days in advance and most of the time everything is full. So food wise I would definitely like to see better arrangements. David from Expedia was very helpful and they did a little thing for my daughter’s birthday as well which was so sweet. Will definitely recommend this resort!
Stayed 6 nights in Dec 2025

10/10 Excellent

Paulina Lucyna

Liked: Cleanliness, amenities, property conditions & facilities
Staff is amazing, very friendly and helpful.
Stayed 8 nights in Dec 2025

8/10 Good

PAWEL

Stayed 8 nights in Dec 2025