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Grand Palladium White Sand Resort & Spa All Inclusive

4.0 star property
Family-friendly fun on the beach, with 6 outdoor pools

Photo gallery for Grand Palladium White Sand Resort & Spa All Inclusive

Aerial view
Aerial view
Lobby sitting area
Junior Suite, Beachside | View from room
5 restaurants, Mexican cuisine

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar

Explore the area

Map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

View all photos for Junior Suite Single use Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Ceiling fan
Blackout curtains
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite, Beachside

Junior Suite, Beachside

Junior Suite, Beachside

7.8 out of 10
Good
(16 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Ceiling fan
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Beachside

Suite, Beachside

Suite, Beachside

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Ceiling fan
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Bungalow by the lake

Romance Bungalow by the lake

Romance Bungalow by the lake

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Ceiling fan
Separate bedroom
Blackout curtains
  • 69 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Junior Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Separate bedroom
Ceiling fan
Blackout curtains
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

1 bedroom, minibar, in-room safe, desk

Junior Suite Garden View

8.0 out of 10
Very good
(32 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Ceiling fan
Blackout curtains
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Garden View

Suite Garden View

Suite Garden View

Highlights

Furnished balcony
Private outdoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Sofa bed - double
Ceiling fan
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Romance Villa Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Ceiling fan
Separate bedroom
Blackout curtains
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Junior

Living room

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Bungalow Superior with Pool View

1 bedroom, minibar, in-room safe, desk

Bungalow Superior with Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Deluxe with View

1 bedroom, minibar, in-room safe, desk

Suite Deluxe with View

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Living room

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 2
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 3
  • 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 3
  • 2 King Beds

View all photos for Suite Deluxe

1 bedroom, minibar, in-room safe, desk

Suite Deluxe

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 4
  • 2 Single Sofa Beds and 1 King Bed

View all photos for Suite Junior

1 bedroom, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior with View

1 bedroom, minibar, in-room safe, desk

Suite Junior with View

  • Sleeps 1
  • 1 Single Sofa Bed and 2 Double Beds OR 1 Single Sofa Bed and 1 King Bed

View all photos for Suite Superior

1 bedroom, minibar, in-room safe, desk

Suite Superior

  • Sleeps 1
  • 1 King Bed and 1 Single Sofa Bed

Suite Junior with Garden View

  • Sleeps 1
  • 1 King Bed

Villa Luxury

  • Sleeps 1
  • 1 King Bed

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

Villa Luxury with Garden View

  • Sleeps 2
  • 1 King Bed

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

Suite Junior with Garden View

  • Sleeps 3
  • 2 Double Beds

Suite Junior with Garden View

  • Sleeps 4
  • 2 Double Beds

About the area

Kantenah

An all-inclusive stay in Kantenah awaits you at Grand Palladium White Sand Resort & Spa All Inclusive. You'll be 7.6 km (4.7 mi) from Akumal Beach and 20.7 km (12.9 mi) from Xel-Há Park. Highlights at this beachfront property include 5 restaurants, 6 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia Palladium Spa & Wellness can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and hot tub. The theme restaurant, La Adelita, serves Mexican cuisine. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 5 hot tubs and free kids' club. Business travelers can take advantage of 3 meeting rooms, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 30-minute drive of this 4-property class Kantenah property include Half Moon Bay and Soliman Bay.

What's nearby

  • Akumal Beach - 6 min drive - 7.1 km
  • Cenote Azul - 6 min drive - 8.1 km
  • Yal-ku Lagoon - 9 min drive - 5.3 km
  • Half Moon Bay - 9 min drive - 8.9 km
  • Xel-Há Park - 15 min drive - 19.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 66 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬8 min walk
  • ‪Guacamayas Bar - ‬6 min drive
  • ‪Mezcal Lobby Bar - ‬9 min drive
  • ‪Beach Bbq - ‬6 min drive
  • ‪Lobby Bar White Sand - ‬1 min walk

About this property

Grand Palladium White Sand Resort & Spa All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium White Sand Resort & Spa All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 2 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Self parking is free. A complete renovation of Grand Palladium White Sand Resort & Spa All Inclusive was completed in 2019.

Smoking is allowed in designated areas at this 4-star Kantenah property.

  • 264 guestrooms or units
  • 3 levels
  • 8 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 2 bars or lounges
  • Conference rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a combined bath/shower unit with in-room jetted baths, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zentropia Palladium Spa & Wellness has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

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Grand Palladium Colonial Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, 1,002 reviews
The price is NZ$659
includes taxes & fees
14 July - 15 July
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 bars/lounges
  • 2 swim-up bars
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • La Adelita
  • Portofino
  • Sumptuori

Things to do

  • 5 hot tubs
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets
  • Renovated entire property - 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 1 June 2025 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at Grand Palladium White Sand Resort & Spa All Inclusive?

Grand Palladium White Sand Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Palladium White Sand Resort & Spa All Inclusive?

Yep, Grand Palladium White Sand Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium White Sand Resort & Spa All Inclusive?

The closest beach to Grand Palladium White Sand Resort & Spa All Inclusive is Half Moon Bay (4 km).

Is there a spa on site at Grand Palladium White Sand Resort & Spa All Inclusive?

Yep, Zentropia Palladium Spa & Wellness is available for guests. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Grand Palladium White Sand Resort & Spa All Inclusive have a pool?

Grand Palladium White Sand Resort & Spa All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Grand Palladium White Sand Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium White Sand Resort & Spa All Inclusive?

Grand Palladium White Sand Resort & Spa All Inclusive features a private beach, 6 outdoor pools and 5 hot tubs. All guestrooms come with Hot tubs, Private jetted baths and 24-hour room service.

What makes Grand Palladium White Sand Resort & Spa All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Grand Palladium White Sand Resort & Spa All Inclusive.

Is Grand Palladium White Sand Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Grand Palladium White Sand Resort & Spa All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium White Sand Resort & Spa All Inclusive?

Yep, all rooms come with private hot tubs.

Does Grand Palladium White Sand Resort & Spa All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Palladium White Sand Resort & Spa All Inclusive?

No, Grand Palladium White Sand Resort & Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium White Sand Resort & Spa All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium White Sand Resort & Spa All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium White Sand Resort & Spa All Inclusive?

No, only service animals are allowed.

Grand Palladium White Sand Resort & Spa All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 356 out of 699 reviews
Rating 8 - Good. 186 out of 699 reviews
Rating 6 - Okay. 69 out of 699 reviews
Rating 4 - Poor. 41 out of 699 reviews
Rating 2 - Terrible. 47 out of 699 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

SCOTT, Cumming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

William

Liked: Cleanliness
Stayed 8 nights in Mar 2025

10/10 Excellent

Irma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience all around. Good food. Very friendly and great staff
Stayed 5 nights in Mar 2025

10/10 Excellent

Shauna Leanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with lots of things to do. Loved the grounds, pools and a la carte restaurants. Pleasantly surprised with upgrade to VIP at check in from booking with Expedia. Our two concierges were wonderful and always available to help us with any questions throughout our stay (thank you Cielo and David!). Angel at the White Sands front desk was also especially helpful and friendly. Staff were amazing overall. This was our second trip to GP White Sands and we would come again.
Stayed 7 nights in Mar 2025

10/10 Excellent

James, Huntsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned home from a week stay and I’ll leave my honest review then be on my way from this page. The resort is a beautiful resort. The people are all very friendly. Upon checking in we were upgraded to VIP guests due to booking through Expedia. I’m not sure why it mattered that we used Expedia, but it granted us access to all resorts including TRS and FS. We were given butler service, which we mainly only used for booking Ala Cart restaurants. Cielo and David were great, always checking in with us and got us Ala carte each and every night including the day we arrived. They also left us a bottle of champagne and chocolates on our last night. We really enjoyed the White Sands pool, as I forgot to mention we stayed in the WS building 59. The pool was the least packed of all of the pools, as compared to Colonial where you could never find a chair after about 10 am. We ate at Portofino, La Adelita, Le Petit Chef (upcharge), El Dorado, Sumptori, and Helios, also The Nest for breakfast once. All were good, but we really didn’t like La Adelita even though it’s Mexican it’s not what we are accustomed to back in the states. The gym is very nice and clean with lots of free weights and machines. The outdoor courts are nice with baskstball, pickleball, archery, pellet shooting, and shuffleboard and mini golf (not great). We walked a lot (20k steps per day), although you could use trolleys if you like. We did one trip to Tulum via collectivo and visited the Ruins. Entertai
Stayed 6 nights in Mar 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All around great experience. Massive resort complex
Stayed 6 nights in Mar 2025

10/10 Excellent

Cole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2025

10/10 Excellent

Ione, Troy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Grand Palladium White Sand. It was very nice to receive the VIP access from Expedia. My favorites restaurants were at TRS. Capricho was the best option for breakfast and lunch. For dinner we went to Portofino, Bahia Brasa, El Gaucho and La Boheme and La Adelina. The best bar at night was at White Sand with Roger and Vladimir. During the day I went to Rocco’s and Ariana snd bar attenders were great. The staff in our building were great. Our concierges, Cielo and David were excellent! We had a great room service ( cleaning, beds, towels, bathroom ). There are many places to walk and many walkways with shade. The girls enjoyed the gym and I really liked the spa. The only downside was the beach and the sargasso ( algae ). But the hotel has an excellent pool with sea water). We really enjoyed our stay, however the VIP access made a great difference.
Stayed 7 nights in Mar 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Keanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand palladium has a little bit for everyone, kids area and activities were so cute and looked fun. If you want quiet and relaxing, there’s areas for you and if you are wanting loud and inclusive there’s also places within the resort. Overall an amazing hotel
Stayed 8 nights in Mar 2025

10/10 Excellent

Saim

Liked: Cleanliness, staff & service, property conditions & facilities
Great! The family selection was by far the best part of the whole resort. From the family selection beach front to the family selection room. It was amazing!
Stayed 7 nights in Mar 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Alexei, Akron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very much hesitant booking that resort due to 8 out of 10 rating... However, it was not too bad. Except for being severely overpriced due to the Spring break :) First of all. Food. You will see in the reviews that "food is subpar", etc. Not at all. We were eating at buffets only, no a a la carte (we hate ordering food and waiting for it). Don't go to the buffet in White Sands. It's truly subpar :) Instead, go to the Hacienda's in Colonial. The food is great there. Selection, quantities - everything is good. The resort is huge, but for us it was a plus. Walking from one place to another - I was getting over 20 000 steps every day and it's great. but if you don't like walking - there are golf carts for lazy people. The gym is nice. The beach area is long, probably about 1 mile long or so, but swimmable area is only in the "Family selections" area and it's about 100 yards long. Everybody is there, pretty much. All other areas of the beach are rocky and it's impossible to get into the water without breaking your legs :) The life guards are way too restrictive. There is no area that is clearly marked for swimming but if you move out of some area that's acceptable for them (by eyeballing, I guess) - they start whistle blowing, annoying you way too much. Overall, the resort can benefit from a better landscaping - there was a lack of color... A lot of greens, but much red. At bar, they touch lime/mind/pineapple pieces with bare hands... Rooms are OK.
Stayed 9 nights in Mar 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing resort.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sherny isabel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very attentive always making sure all our needs were met. Location was clean and all amenities included.
Stayed 4 nights in Mar 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Keith Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at the resort are excellent, well mannered and just very great people to be around.
Stayed 7 nights in Feb 2025

10/10 Excellent

brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Mitchell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family of 4 (kids 4 & 6) really enjoyed our stay at the resort. There was plenty of options for the whole family when it came to pools, food, beaches, and entertainment. The beach and grounds were kept very clean. Most of the action at pool and beach took place at the Colonial, so keep that in mind when booking. There was ample transportation between hotels when needed, and you could even get rides directly to your room if needed. I would recommend the resort to anyone looking for a trip that can please any group. One suggestion when checking in, ask if you have access to the "family selection" as these areas a great for keeping kids entertained.
Stayed 7 nights in Mar 2025

10/10 Excellent

Franci-Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great to experience all of the restaurants,pools and beaches of the other resorts. The staff went over and above to make our stay great! The natural setting, wildlife and gardens made this trip outstanding. The spa was amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Kyle Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff were friendly and helpful. The rooms were clean and comfortable. Beautiful basketball, tennis and pickleball courts. Pools were fabulous.
Stayed 7 nights in Mar 2025

10/10 Excellent

Nate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Yuliot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo una sugerencia , mas entretenimiento es un poco aburrido. Tan como de dia y noche
Stayed 3 nights in Mar 2025

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
The food was incredible! I would highly recommend this resort!
Stayed 7 nights in Mar 2025