Grand Palladium Select White Sand Resort & Spa - All Inclusive

5.0 star property
Beachfront property with 5 restaurants and 5 outdoor pools

Photo gallery for Grand Palladium Select White Sand Resort & Spa - All Inclusive

Aerial view
Creator video
Exterior
Aerial view
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar

Explore the area

View map
Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710
  • Place, Akumal Beach
    ‪8 min drive‬
  • Place, Yal-ku Lagoon
    ‪11 min drive‬
  • Place, Half Moon Bay
    ‪16 min drive‬
  • Airport, Cozumel, Quintana Roo (CZM-Cozumel Intl.)

Room options

Junior Suite Garden View

8.0 out of 10
Very good
(34 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Ceiling fan
Separate bedroom
  • 53 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Ceiling fan
  • 68 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Suite Junior

  • 53 sq m
  • Sleeps 1

Suite Superior

  • 68 sq m
  • Sleeps 1

Suite Junior

  • 53 sq m
  • Sleeps 2

Suite Superior

  • 68 sq m
  • Sleeps 2

Suite Junior

  • 53 sq m
  • Sleeps 3

Suite Superior

  • 68 sq m
  • Sleeps 3

Suite Junior

  • 53 sq m
  • Sleeps 4

Suite Junior

  • 53 sq m
  • Sleeps 3

Suite Superior

  • 68 sq m
  • Sleeps 3

Suite Junior

  • 53 sq m
  • Sleeps 4

Suite Superior

  • 68 sq m
  • Sleeps 4

Suite Superior

  • 68 sq m
  • Sleeps 4

Junior Suite Single use Garden View

8.0 out of 10
Very good
(2 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Ceiling fan
Separate bedroom
  • 53 sq m
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Junior Suite, Beachside

7.8 out of 10
Good
(18 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Blackout curtains
  • 53 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite, Beachside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Blackout curtains
  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Bungalow Superior with Pool View

  • 69 sq m
  • Sleeps 2

Romance Bungalow by the lake

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Separate bedroom
  • 69 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

Romance Villa Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Flat-screen TV
Renovated in 2019
Blackout curtains
Ceiling fan
Separate bedroom
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite Poolside

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2019
Separate bedroom
Blackout curtains
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite Junior with View

  • 53 sq m
  • Sleeps 1

Suite Deluxe with View

  • 68 sq m
  • Sleeps 1

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 4

Villa Luxury with Garden View

  • 58 sq m
  • Sleeps 2

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 1

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 2

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 3

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 4

Suite Junior with Garden View

  • 42 sq m
  • Sleeps 3

Villa Luxury

  • 58 sq m
  • Sleeps 1

Suite Junior

  • 53 sq m
  • Sleeps 2

Suite Junior

  • 53 sq m
  • Sleeps 3

Suite Junior

  • 53 sq m
  • Sleeps 4

Suite Junior

  • 53 sq m
  • Sleeps 3

Suite Junior

  • 53 sq m
  • Sleeps 4

Suite Deluxe

  • 68 sq m
  • Sleeps 2

Suite Deluxe

  • 68 sq m
  • Sleeps 3

Suite Deluxe

  • 68 sq m
  • Sleeps 4

Suite Deluxe

  • 68 sq m
  • Sleeps 3

Suite Deluxe

  • 68 sq m
  • Sleeps 4

About the area

Kantenah

A luxury stay in Kantenah awaits you at Grand Palladium Select White Sand Resort & Spa - All Inclusive. You'll be 7.6 km (4.7 mi) from Akumal Beach and 20.7 km (12.9 mi) from Xel-Há Park. Highlights at this all-inclusive property include 5 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia Palladium Spa & Wellness can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. With 6 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 3 meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 30-minute drive of this 5-property class Kantenah property include Half Moon Bay and Soliman Bay.

What's nearby

  • Cenote Azul - 7 min drive - 8.1 km
  • Akumal Beach - 8 min drive - 7.1 km
  • Yal-ku Lagoon - 11 min drive - 5.3 km
  • Half Moon Bay - 16 min drive - 8.9 km
  • Xel-Há Park - 17 min drive - 19.5 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 66 min drive

Restaurants

  • ‪Sports Bar Sirenis - ‬9 min drive
  • ‪Xtra Time Sport Bar - ‬8 min walk
  • ‪Lobby Bar White Sand - ‬1 min drive
  • ‪Helios Restaurant - ‬2 min drive
  • ‪La Hacienda - ‬9 min walk

About this property

Grand Palladium Select White Sand Resort & Spa - All Inclusive

Beachfront property with 5 restaurants and 5 outdoor pools
Grand Palladium Select White Sand Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium Select White Sand Resort & Spa - All Inclusive, you can cool off in one of the 5 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 6 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Self parking is free. A complete renovation of Grand Palladium Select White Sand Resort & Spa - All Inclusive was completed in 2019.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 264 guestrooms or units
  • 3 levels
  • 8 buildings
  • 5 dining venues
  • 2 swim-up bars
  • 6 bars or lounges
  • Conference rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
Grand Palladium Select White Sand Resort & Spa - All Inclusive offers 264 air-conditioned accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a combined bath/shower unit with in-room jetted baths, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zentropia Palladium Spa & Wellness has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • 5 restaurants
  • 6 bars/lounges
  • A beach bar
  • A coffee shop/cafe

Things to do

  • 5 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Magnifying mirror
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • 8 buildings
  • Banquet hall
  • Built in 2005
  • Designated smoking areas (fines apply)
  • Lifeguards
  • Mosquito nets
  • Renovated entire property - 2019

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 1 June 2025 to 31 December 2025 (completion date subject to change). The following areas are affected:
  • Exterior
During renovations, the property will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: USD 2 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium White Sand Kantenah
Grand Palladium White Sand Resort
Grand Palladium White Sand Solidaridad
Grand Palladium White Sand Resort All Inclusive Kantenah
Grand Palladium White Sand All Inclusive Kantenah
Pallaum White d Inclusive Kan
Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Grand Palladium Select White Sand Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yep, Grand Palladium Select White Sand Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Select White Sand Resort & Spa - All Inclusive?

The closest beach to Grand Palladium Select White Sand Resort & Spa - All Inclusive is Half Moon Bay (4 km).

Is there a spa on site at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yep, Zentropia Palladium Spa & Wellness is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive have a pool?

Grand Palladium Select White Sand Resort & Spa - All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Grand Palladium Select White Sand Resort & Spa - All Inclusive features a private beach, 5 outdoor pools and a full-service spa. All guestrooms come with Hot tubs, Private jetted baths and 24-hour room service.

What makes Grand Palladium Select White Sand Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Select White Sand Resort & Spa - All Inclusive.

Is Grand Palladium Select White Sand Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Grand Palladium Select White Sand Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Grand Palladium Select White Sand Resort & Spa - All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

No, Grand Palladium Select White Sand Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Select White Sand Resort & Spa - All Inclusive?

No, only service animals are allowed.

Grand Palladium Select White Sand Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 389 out of 745 reviews
Rating 8 - Good. 196 out of 745 reviews
Rating 6 - Okay. 70 out of 745 reviews
Rating 4 - Poor. 42 out of 745 reviews
Rating 2 - Terrible. 48 out of 745 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ermion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Palladium, staf is very friendly, our concierge Cielo and Karen were the best, they texted us every morning when they came at work if we needed anything and also again before leaving work. The food is the best on the buffets, you could find anything, delicious fresh food. The alacarte restaurants were amazing, just make sure you book ahead. We did try 7 of them and the favorite was La Adelita. The cleaning crew everyday cleaned our room and also left wine and deserts for us at the room. From all our other Mexico vacations thus at Palladium was the best, except the fact that we could not enjoy the sea because of seaweed.
Stayed 7 nights in Jul 2025

8/10 Good

Malisa

Stayed 7 nights in Jun 2025

10/10 Excellent

YADIRA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I did not like was the beach it was full of seaweed
Stayed 4 nights in Jul 2025

10/10 Excellent

Glenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I had a truly wonderful stay at Grand Palladium White Sand Resort & Spa. The resort is beautiful, very clean, and the staff were consistently friendly and welcoming. A special thank you to David and Cielo from the concierge team — they were both amazing! David helped us resolve an issue with our room and arranged an upgrade, which made a big difference in our stay. They were incredibly attentive and kind, assisting us with restaurant reservations and providing helpful recommendations. David also connected us with a contact to book a trip to Xel-Há, which turned out to be one of the highlights of our vacation. As a mom traveling with her child, I really appreciated how cared for and supported we felt. I highly recommend this resort and especially want to recognize the exceptional service from the concierge team.
Main Pool at Grand Palladium White Sand
Lobby White Sand
Lobby Collonial
Stayed 6 nights in Jul 2025

8/10 Good

Ermal, Naperville

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jun 2025

10/10 Excellent

Christopher Heath

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our families enjoyed our stay at the Grand Palladium White Sands. The ability to have access to all pools and hotels was fantastic. The dinner locations were enjoyable and the food was delicious. The buffets were also great. The staff was extremely accommodating and getting around the resort was easy with the shuttles picking you up every few minutes. I would also like to send a shout out to David and Cielo who assisted us with everything that we needed such as dinner reservations, shows, shuttle pick up etc. We all really enjoyed having them around at a moments notice. Our family cant wait to go back again soon!
Stayed 5 nights in Jul 2025

10/10 Excellent

Kimberly Renee, Corona

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was excellent! Every staff member there was so friendly. Thanks to David (concierge) for making sure we were taken care of!
Stayed 5 nights in Jul 2025

10/10 Excellent

Muhammad

Business traveller
Very good and easy
Stayed 4 nights in Jul 2025

10/10 Excellent

Guillermo, Miami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
100 % recomendable
Stayed 8 nights in Jun 2025

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2025

8/10 Good

Rebecca

Stayed 6 nights in Jun 2025

10/10 Excellent

Kirsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2025

10/10 Excellent

Lawrence Allan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is beautiful and spotless. Every single staff member was very friendly and helpful. They appear to really like their jobs. We truly appreciated having our own "butler" in the beachside junior suite, building 59.
Stayed 5 nights in Jun 2025

10/10 Excellent

Yadira

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a concierge that was amazing her name was cielo she helped us with everything we needed for n the property and outside the property with the excursions
Stayed 7 nights in Jun 2025

10/10 Excellent

Desiree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beaitiful landscape, friendly staff!

The property is really big (bring your walking shoes) with many different types of accomodations. Beachside just means you are kind of near the beach. Not worth the etxra spend, in my opinion. I booked through hotels.com and got a surprise when I arrived, a friendly concierge duo in building 59. Cielo and David were there to answer any questions, help with last minute reservations at restaurants, etc. 10/10 accomodating and friendly service all around, from all staff! Lots of local wildlife, while we are instructed NOT to feed them, there are those who chose to defy. These animals are now emboldened to approach you as you dine in the outdoor spaces during the day. That said, the place is beautiful and Id reccomend to persons who enjoy being surrounded by nature and wildlife!
Stayed 4 nights in Jun 2025

10/10 Excellent

Samira

Travelled with group
Liked: Cleanliness, amenities
They treated me very kindly, everything was perfect from check in to check out. There was a few issues in my room, but they were quick to resolve it and offer another room. The only thing I can complain about, is the food was not as good as I would hope. Other than that amazing experience.
Stayed 4 nights in Jun 2025

4/10 Poor

Grigori

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel has a terrible smell from the seaweed. It was dirty by our villa, dirt, mud, horrible stench. The buffet had very limited options daily. We were eating the same thing every day, and could not make reservations at specialty restaurants because they were reserved. The worst part, was the beds. Bedsheets were moist and dirty, the mattresses were VERY uncomfortable and felt like your heads sink inwards. Nothing going on nightly except in colonial and Kantenah. We should’ve stayed at Colonial or family selection. Overall, would definitely not return.
Stayed 5 nights in Jun 2025

6/10 Okay

Mariza

Stayed 7 nights in Jun 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was good.

First time at an all-inclusive. Spent the first half of the trip in a boutique hotel. The food was amazing. Came to the Grand Palladium, which is all-inclusive, and the food was okay. Drinks were poured light. You could find some great food at the variety of restaurants they have, but overall, it was just okay. Seems like a great place to bring kids. Seems like the whole theme was centered around food.
Stayed 3 nights in Jun 2025

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We were upgraded to VIP status and had 2 conciegre/butlers assigned to us. They took care of anything we needed, from dinner reservations to golf cart transportation, to shows/entertainment. Everythinf was all inclusive and the food was delicious. Every night after sinner, we would find some dessert or pastry in our room. On the last night, chocolate covered strawberries with a note from our conciegres. The only thing I didn't like was we had to sit through a 1.5 hour sales pitch (like a timeshare) that we were not interested in buying. Other than that, amazing experience!
Stayed 10 nights in Jun 2025

8/10 Good

Angie

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Property was very clean, all staff was very attentive, exceeding expectations, helped us coordinate cars to activities and airports without asking first, to nearby towns, shuttling around the resort, and gave honest advice and guidance for visiting local places. Only complain is almost every bar closes at 5-6pm, thought this was interesting for an all inclusive resort. The pool and public areas become a ghost town in the early evening, was not expecting this vibe. The only bars open late are in the hotel lobby’s.
Main pool.
Beautiful views at dawn and dusk all around
Lots of scenic and nature filled walks just getting around the resort
Stayed 4 nights in Jun 2025

8/10 Good

Sandra

Stayed 4 nights in Jun 2025

10/10 Excellent

Margie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place was different stay then unusal, but very nice. All the staff were very kind. what to be better was the pillows to smell fresher, then what we had.
Stayed 4 nights in Jun 2025

10/10 Excellent

John

Liked: Property conditions & facilities, room comfort
Excellent holiday
Stayed 11 nights in Jun 2025

10/10 Excellent

Emanuel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Concierge service was the absolute best! Shoutout to Cielo & David who helped us on our stay. They helped book dinner reservations, shuttles & anything else we needed. I was a bit hesitant traveling with a toddler who drinks milk consistently but Cielo always made sure our room was stocked with milk. They made our stay so much more convenient! The staff at all the restaurants were always friendly.
Stayed 5 nights in Jun 2025