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Aparthotel

Pacific Sands Apartments

4.5 star property

Photo gallery for Pacific Sands Apartments

Apartment, 1 Bedroom | Private kitchen
32-inch Smart TV with digital channels, TV
View from room
32-inch Smart TV with digital channels, TV
Executive Apartment, 2 Bedrooms | Living area

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Kitchen
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Laundry room
The current price is NZ$201
includes taxes & fees
11 Apr - 12 Apr

Explore the area

View map
3 Kirribilli Avenue, East Mackay, QLD, 4740
  • Place, Town Beach
    ‪13 min walk‬
  • Place, Ken Burgess Orchid House
    ‪13 min walk‬
  • Place, Harrup Park
    ‪5 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪11 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living room

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)
  • Ocean view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

Individually decorated, individually furnished, laptop workspace

Apartment, 2 Bedrooms

  • Ocean view
  • 71 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for King Executive Room with Balcony

Individually decorated, individually furnished, laptop workspace

King Executive Room with Balcony

  • Lake view
  • 42 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for King Room Studio

King Room Studio

King Room Studio

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Studio

Executive Studio

Executive Studio

  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms

  • 7 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 3 Bedrooms (Interconnecting)

Individually decorated, individually furnished, laptop workspace

Apartment, 3 Bedrooms (Interconnecting)

  • River view
  • 3 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Single Beds

View all photos for Apartment, 2 Bedrooms (Interconnecting)

Individually decorated, individually furnished, laptop workspace

Apartment, 2 Bedrooms (Interconnecting)

  • River view
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

About the area

Mackay

A luxury stay in Mackay awaits you at Pacific Sands Apartments. You'll be 2.5 km (1.5 mi) from Harrup Park and 2.7 km (1.7 mi) from Mackay Enertainment and Convention Centre. Highlights at this beach aparthotel include an outdoor swimming pool, and in-room kitchens and free WiFi. .Each apartment is individually decorated and features Smart televisions with digital channels, along with a coffee/tea maker, a ceiling fan and a hairdryer. A kitchen, a TV and a microwave are also available. Weekly housekeeping is available. .This aparthotel has free WiFi in public areas, a garden and barbecues. Other amenities include a picnic area, express check-out and dry cleaning/laundry services. There's also the convenience of free self parking. .With a stay at this 4.5-property class East Mackay aparthotel, you'll be 3.1 km (1.9 mi) from Bluewater Lagoon and 3.1 km (1.9 mi) from Caneland Central.
View more Aparthotels in MackayOpens in a new window

What's nearby

  • Town Beach - 13 min walk - 1.2 km
  • Ken Burgess Orchid House - 13 min walk - 1.2 km
  • Harrup Park - 5 min drive - 2.3 km
  • Far Beach - 10 min drive - 2.6 km
  • Mackay Base Hospital - 11 min drive - 7.4 km

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 9 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Mojos - ‬3 min drive
  • ‪Woodman's Axe - ‬3 min drive
  • ‪Metropolitan Hotel - ‬2 min drive
  • ‪Zambrero - ‬3 min drive

About this property

Pacific Sands Apartments

As a guest of Pacific Sands Apartments, you'll find an outdoor pool, barbecue grills, and a vending machine. Public spaces have free WiFi. The luxury Pacific Sands Apartments also features a garden, a picnic area, and dry cleaning/laundry services. Self parking is free. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 4.5-star Mackay aparthotel.

  • 51 guestrooms or units
  • 8 levels
  • Built in 2015
  • Towels for the beach
  • Dry cleaning
  • Express check-out
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Lift
  • Smoking in designated areas
Pacific Sands Apartments offers 51 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Accommodation at this 4.5-star aparthotel has kitchens with microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Similar properties

View from property
Sun Plaza Motel Mackay
West Mackay
  • Pool
  • Kids’ pool
  • Parking included
  • Free Wi-Fi
3.8 out of 5, Good, 410 reviews
The price is NZ$133
includes taxes & fees
8 Apr - 9 Apr
Sun Plaza Motel Mackay

Property amenities

Beach

  • Beach nearby
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 32-inch Smart TV with digital channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Guidebooks
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Vending machine
  • Weekly housekeeping

Location highlights

  • Near the airport
  • Near the ocean

Things to do

  • Bicycle rentals
  • Health club (partner property) nearby
  • Hiking/biking trails nearby
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 51 units
  • 8 floors
  • Bicycle rentals
  • Built in 2015
  • Connecting units available
  • Garden
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3.52 per cent for credit card payments
The front desk is open from Monday to Friday (8:00 AM to 5:00 PM), Saturday to Saturday (9:00 AM to 5:00 PM) and Sunday to Sunday (9:00 AM to 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.52 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a fire extinguisher in all accommodation. The property is professionally cleaned.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Direct Hotels Pacific Sands East Mackay
Direct s Pacific ds Mackay
Direct Pacific Sands East Mackay
Property Vine Pacific Sands
Direct Hotels Pacific Sands
Pacific Sands Apartments Aparthotel
Pacific Sands Apartments East Mackay
Pacific Sands Apartments Aparthotel East Mackay

Frequently asked questions

What is the cancellation policy at Pacific Sands Apartments?

Pacific Sands Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pacific Sands Apartments?

As of 7 Apr 2026, prices found for a 1-night stay for 2 adults at Pacific Sands Apartments on 11 Apr 2026 start from NZ$201, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pacific Sands Apartments?

Yep, Pacific Sands Apartments has a free self car park.

Are there any beaches close to Pacific Sands Apartments?

Yep, Pacific Sands Apartments is a short 13-minute walk from Town Beach.

Does Pacific Sands Apartments have a pool?

Pacific Sands Apartments has an outdoor pool.

Is there a free airport shuttle available at Pacific Sands Apartments?

No, Pacific Sands Apartments does not offer an airport shuttle service.

What time are check-in & check-out at Pacific Sands Apartments?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Pacific Sands Apartments?

No, pets are not allowed.

Pacific Sands Apartments Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 198 out of 462 reviews
Rating 8 - Good. 155 out of 462 reviews
Rating 6 - Okay. 66 out of 462 reviews
Rating 4 - Poor. 25 out of 462 reviews
Rating 2 - Terrible. 18 out of 462 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

4/10 Poor

Kathy

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The entrance door was sticking and had to be careful that it had closed properly. Room was sufficient size but the window wouldn’t close properly. This resulted in occasional smell of cigarettes from elsewhere. The window screens were extremely dusty and dirty. The bed was saggy and I could feel the springs, which clunked as you moved on the bed. The shower was filthy from soap scum and flick mix on the vanity was loose. Overall very unloved and poor maintenance.
Stayed 1 night in Feb 2026

10/10 Excellent

Jayden

Liked: Cleanliness, amenities, property conditions & facilities
Always an amazing stay
Stayed 2 nights in Jan 2026

2/10 Terrible

Georgia

Disliked: Cleanliness, amenities, property conditions & facilities
Not a 4 star hotel. The room was dirty, damaged and smelt. The washing machine leaked, a door handle in the bathroom was hanging off classing it dangerous, the shower was extremely loud with clear plumbing issues. The ceiling fan in the bedroom made noise and you couldn’t leave it on. Broken TV remote, buttons didn’t work. Wifi for the TV when playing Netflix was slow. And to get wifi on your phone it’s extra money. It’s $25 to get housekeeping to come clean your sheets and get fresh towels - absolutely ridiculous to be charging the same amount as serviced apartments when it has no housekeeping, lacks maintenance and has some of the rudest staff Ive ever encounter in costumer service. The manager was short, blunt, rude and made weird smirking faces. She cut me off on the phone and spoke over me. Very unprofessional. I do not recommend staying here.
Stayed 4 nights in Jan 2026

8/10 Good

Mathew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay but the experience is let down by terrible WiFi
Stayed 3 nights in Jan 2026

8/10 Good

Jarron

Stayed 1 night in Jan 2026

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to stay for an overnight stay in Mackay. Great size apartments, easy check in.
Stayed 1 night in Jan 2026

8/10 Good

Stephen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location. Generally ok. Was not proved with enough toilet paper etc. had to ask. kitchen was poorly equiped
Stayed 7 nights in Dec 2025

6/10 Okay

James

Disliked: Cleanliness, room comfort
Could do with a lot of maintence. Parking was ok, did have to park on street one night, aircons work well just no direction fins left in them. Bed was awful and pillow non existent
Stayed 3 nights in Dec 2025

10/10 Excellent

John

Liked: Cleanliness, amenities
Staff where amazing
Stayed 1 night in Nov 2025

6/10 Okay

Tracey

Business traveller
Disliked: Cleanliness, amenities
No visible window in room, carpet filthy, king bed is 2 singles pushed together, no milk in fridge, shower head poor. Aircon works well, parking secure.
Stayed 1 night in Nov 2025

6/10 Okay

Ryan

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I’ve stayed here many times over the past 8+ years and have always appreciated the location and the consistently friendly, helpful reception team. However, the last two stays have been disappointing. The rooms feel very aged, which would be fine if they were properly cleaned. Unfortunately, our most recent room had lumpy, worn-out bed, stained furniture with crumbs and dirt, and the bed itself had hairs and other debris on it. The kitchen in the one-bedroom unit was also poorly stocked, with only one fork and one drinking glass. While the view remains a highlight and the air-conditioning filters were clean, the overall condition and cleanliness of the rooms make me question whether they are being adequately serviced between guests. At this point, I’m not sure I would return unless improvements are made.
Stayed 2 nights in Nov 2025

8/10 Good

Diane

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 9 nights in Oct 2025

4/10 Poor

Kaitlyn

Stayed 3 nights in Oct 2025

4/10 Poor

Tim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The View was the best part of our stay at this property. We were a family of 5 traveling and stayed 4 nights. We had a 3 bedroom apartment and it was really average. The bedding had blood stains on it, or dried wet stains on every bed. The shower didnt have an extracter fan, so was very hot. The Air Conditioning units were either dripping with water leaking or they didn't work properly. The sink tap didn't have hot water coming out of it, and the utensils or the lack of to cook a meal were no where to be seen. The deck had so much dove feces everywhere, no one would want to sit out there. Also the Air Conditioning fan was on the outside balcony blowing hot air at you, which made it impossible to sit near. This needs to be looked at before offering this to families.
Stayed 4 nights in Oct 2025

8/10 Good

Mark

Liked: Cleanliness
Stayed 2 nights in Oct 2025

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

4/10 Poor

Kevin

Stayed 3 nights in Oct 2025

10/10 Excellent

Scott

Liked: Property conditions & facilities
good
Stayed 3 nights in Sep 2025

8/10 Good

Muneichi

Liked: Room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Ebelina

Travelled with family
Liked: Cleanliness, amenities
Good size & handy having the kitchen and 2 bathrooms. Lovely views. Just needs some maintenance (shelves broken in the showers, front door damaged, etc).
Stayed 4 nights in Sep 2025

2/10 Terrible

Lynette

Travelled with group
Disliked: Property conditions & facilities
Burns in carpet, broken toilet, marks on walls, broken window latches, window couldn't be closed properly. Disgusted, so didn't stay.
Stayed 3 nights in Sep 2025

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, room comfort

4 nights in Mackay for cricket

Apsttment was magnificent. Incredibly comfortable bed and good facilties within. Kitchen, living room and bsthroom all immaculate, honestly accommodation itself second to none. Location not ideal if you dont have a car though due to distance from shops and resturanta in center of Mackay. If you have a car though as i assume most would, recommend staying here
Stayed 4 nights in Aug 2025

6/10 Okay

Warren, Newtown

Business traveller
First the good: secure parking is great and the rooms are a good size. However this place is looking very tired. No maintenance is done, shower head held on with a cable tie. Stained carpets and walls and the bed worn out. Balcony is good but unusable with all the smoking going on. Not a smoke free property. No smart TV for streaming or casting. Location is good but how about a coat of paint and new carpets, for the cost. Absolutely no room service for fresh towels etc unless you stay 7 days. Don’t think I’ll be back. Business trip 3 night stay.
Stayed 3 nights in Aug 2025

2/10 Terrible

Joshua

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property was dirty. Had a very strong odour of cigarette. Carpets had multiple stains - video taken for any disputes. Overall disappointing experience
Stayed 1 night in Aug 2025

8/10 Good

Mathew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great suite of apartments, well appointed even though a bit on the pricier side. There is only one lift and you'll likely have to wait a while because the cleaners use it in the morning. A minor quibble but they did not stock the fridge with milk.
Stayed 1 night in Aug 2025