See all properties
Save
Aparthotel

Pacific Sands Apartments

4.5 star property
Stylish beach retreat with outdoor pool

Photo gallery for Pacific Sands Apartments

View from room
3 bedrooms, individually decorated, individually furnished
Lounge
View from property
Apartment, 1 Bedroom | Private kitchen

Reviews

8.2 out of 10
Very good

Popular amenities

  • Kitchen
  • Pool
  • Barbecue grill
  • Parking included
  • Outdoor space
  • Laundry
The current price is NZ$190
includes taxes & fees
22 Nov - 23 Nov

Explore the area

View map
3 Kirribilli Avenue, East Mackay, QLD, 4740
  • Place, Town Beach
    ‪13 min walk‬
  • Place, Ken Burgess Orchid House
    ‪13 min walk‬
  • Place, Harrup Park
    ‪3 min drive‬
  • Airport, Mackay, QLD (MKY)
    ‪8 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living room

Apartment, 1 Bedroom

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 2 Bedrooms

3 bedrooms, individually decorated, individually furnished

Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 71 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for King Executive Room with Balcony

3 bedrooms, individually decorated, individually furnished

King Executive Room with Balcony

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Mini-fridge
Smart TV
  • 42 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for King Room Studio

King Room Studio

King Room Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Mini-fridge
Smart TV
Blackout curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Studio

Executive Studio

Executive Studio

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Mini-fridge
Smart TV
Blackout curtains
  • 40 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms

Executive Apartment, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
  • 7 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Apartment, 3 Bedrooms (Interconnecting)

3 bedrooms, individually decorated, individually furnished

Apartment, 3 Bedrooms (Interconnecting)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Smart TV
Washing machine
Ceiling fan
  • 3 bedrooms
  • River view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 2 Bedrooms (Interconnecting)

3 bedrooms, individually decorated, individually furnished

Apartment, 2 Bedrooms (Interconnecting)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchen
Smart TV
Ceiling fan
3 bedrooms
  • 2 bedrooms
  • River view
  • Sleeps 4
  • 2 Queen Beds

About the area

Mackay

A luxury stay in Mackay awaits you at Pacific Sands Apartments. You'll be 2.5 km (1.5 mi) from Harrup Park and 2.7 km (1.7 mi) from Mackay Enertainment and Convention Centre. Highlights at this beach aparthotel include an outdoor swimming pool, and in-room kitchens and free WiFi. .Each apartment is individually decorated and features Smart televisions with digital channels, along with a coffee/tea maker, a ceiling fan and a hairdryer. A kitchen, a TV and a microwave are also available. Weekly housekeeping is available. .This aparthotel has free WiFi in public areas, a garden and barbecues. Other amenities include a picnic area, express check-out and dry cleaning/laundry services. There's also the convenience of free self parking. .With a stay at this 4.5-property class East Mackay aparthotel, you'll be 3.1 km (1.9 mi) from Bluewater Lagoon and 3.1 km (1.9 mi) from Caneland Central.
View more Aparthotels in MackayOpens in a new window

What's nearby

  • Town Beach - 13 min walk - 1.2 km
  • Ken Burgess Orchid House - 13 min walk - 1.2 km
  • Harrup Park - 3 min drive - 2.3 km
  • Mackay Base Hospital - 7 min drive - 5.9 km
  • Far Beach - 8 min drive - 2.6 km

Getting around

  • Mackay Station - 9 min drive
  • Mackay, QLD (MKY) - 9 min drive

Restaurants

  • ‪McDonald's - ‬3 min drive
  • ‪Mojos - ‬3 min drive
  • ‪Metropolitan Hotel - ‬2 min drive
  • ‪The Coffee Club - ‬3 min drive
  • ‪Burger Urge - ‬3 min drive

About this property

Pacific Sands Apartments

Stylish beach retreat with outdoor pool
As a guest of Pacific Sands Apartments, you'll find an outdoor pool, barbecue grills, and a vending machine. Public spaces have free WiFi. The luxury Pacific Sands Apartments also features a garden, a picnic area, and dry cleaning/laundry services. Self parking is free. You'll have access to the outdoor pool and health club at a partner property.

Smoking is allowed in designated areas at this 4.5-star Mackay aparthotel.

  • 51 guestrooms or units
  • 8 levels
  • Built in 2015
  • Towels for the beach
  • Dry cleaning
  • Express check-out
  • Storage area for luggage
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Lift
  • Smoking in designated areas
Pacific Sands Apartments offers 51 air-conditioned accommodations with coffee/tea makers and a hairdryer. Each accommodation is individually furnished and decorated. Accommodation at this 4.5-star aparthotel has kitchens with microwaves and kitchenware and utensils. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. 32-inch Smart televisions come with digital channels. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a weekly basis.

Similar properties

Beach
Riviera Mackay
  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
4.6 out of 5, Wonderful, 445 reviews
The price is NZ$255
includes taxes & fees
30 Nov - 1 Dec
Riviera Mackay

Property amenities

Beach

  • Beach nearby
  • Beach towels

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Microwave
  • Toaster

Bedrooms

  • 3 bedrooms
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Window screens

Entertainment

  • 32-inch Smart TV with digital channels

Outdoor areas

  • Barbecue grill
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • No pets allowed

Suitability/Accessibility

  • Lift
  • Designated smoking areas

Services and conveniences

  • Blackout drapes
  • Guidebooks
  • Housekeeping (weekly)
  • Iron/ironing board
  • Local maps
  • Luggage storage
  • Restaurant dining guides
  • Vending machine

Location highlights

  • Near the airport
  • Near the ocean

Things to do

  • Bicycle rentals
  • Health club (partner property) nearby
  • Hiking/biking trails nearby
  • Outdoor pool (guest access) nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 51 units
  • 8 floors
  • Bicycle rentals
  • Built in 2015
  • Connecting units available
  • Garden
  • Individual decor
  • Individual furnishings
  • Reception hall

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 5 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 3.52 per cent for credit card payments
The front desk is open from Monday to Friday (8:00 AM to 5:00 PM), Saturday to Saturday (9:00 AM to 5:00 PM) and Sunday to Sunday (9:00 AM to 5:00 PM)
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property is not suitable for guests who are required to quarantine, due to the property's communal areas.

Access methods

Staffed front desk, lockbox

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 150.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 3.52 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. The property is professionally cleaned.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Direct Hotels Pacific Sands East Mackay
Direct s Pacific ds Mackay
Direct Pacific Sands East Mackay
Property Vine Pacific Sands
Direct Hotels Pacific Sands
Pacific Sands Apartments Aparthotel
Pacific Sands Apartments East Mackay
Pacific Sands Apartments Aparthotel East Mackay

Frequently asked questions

What is the cancellation policy at Pacific Sands Apartments?

Pacific Sands Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pacific Sands Apartments?

As of 20 Nov 2025, prices found for a 1-night stay for 2 adults at Pacific Sands Apartments on 22 Nov 2025 start from NZ$190.40, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pacific Sands Apartments?

Yep, Pacific Sands Apartments has a free self car park.

Are there any beaches close to Pacific Sands Apartments?

Yep, Pacific Sands Apartments is a short 13-minute walk from Town Beach.

Does Pacific Sands Apartments have a pool?

Pacific Sands Apartments has an outdoor pool.

Is there a free airport shuttle available at Pacific Sands Apartments?

No, Pacific Sands Apartments does not offer an airport shuttle service.

What time are check-in & check-out at Pacific Sands Apartments?

Check-in begins at 2:00 PM. Check-out time is 10 AM.

Are pets allowed at Pacific Sands Apartments?

No, pets are not allowed.

Pacific Sands Apartments Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 192 out of 447 reviews
Rating 8 - Good. 151 out of 447 reviews
Rating 6 - Okay. 65 out of 447 reviews
Rating 4 - Poor. 23 out of 447 reviews
Rating 2 - Terrible. 16 out of 447 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Ryan

Travelled with family
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I’ve stayed here many times over the past 8+ years and have always appreciated the location and the consistently friendly, helpful reception team. However, the last two stays have been disappointing. The rooms feel very aged, which would be fine if they were properly cleaned. Unfortunately, our most recent room had lumpy, worn-out bed, stained furniture with crumbs and dirt, and the bed itself had hairs and other debris on it. The kitchen in the one-bedroom unit was also poorly stocked, with only one fork and one drinking glass. While the view remains a highlight and the air-conditioning filters were clean, the overall condition and cleanliness of the rooms make me question whether they are being adequately serviced between guests. At this point, I’m not sure I would return unless improvements are made.
Stayed 2 nights in Nov 2025

8/10 Good

Diane

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 9 nights in Oct 2025

4/10 Poor

Tim

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The View was the best part of our stay at this property. We were a family of 5 traveling and stayed 4 nights. We had a 3 bedroom apartment and it was really average. The bedding had blood stains on it, or dried wet stains on every bed. The shower didnt have an extracter fan, so was very hot. The Air Conditioning units were either dripping with water leaking or they didn't work properly. The sink tap didn't have hot water coming out of it, and the utensils or the lack of to cook a meal were no where to be seen. The deck had so much dove feces everywhere, no one would want to sit out there. Also the Air Conditioning fan was on the outside balcony blowing hot air at you, which made it impossible to sit near. This needs to be looked at before offering this to families.
Stayed 4 nights in Oct 2025

8/10 Good

Mark

Liked: Cleanliness
Stayed 2 nights in Oct 2025

8/10 Good

Alan

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Scott

Liked: Property conditions & facilities
good
Stayed 3 nights in Sep 2025

8/10 Good

Ebelina

Travelled with family
Liked: Cleanliness, amenities
Good size & handy having the kitchen and 2 bathrooms. Lovely views. Just needs some maintenance (shelves broken in the showers, front door damaged, etc).
Stayed 4 nights in Sep 2025

2/10 Terrible

Lynette

Travelled with group
Disliked: Property conditions & facilities
Burns in carpet, broken toilet, marks on walls, broken window latches, window couldn't be closed properly. Disgusted, so didn't stay.
Stayed 3 nights in Sep 2025

2/10 Terrible

Joshua

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The property was dirty. Had a very strong odour of cigarette. Carpets had multiple stains - video taken for any disputes. Overall disappointing experience
Stayed 1 night in Aug 2025

8/10 Good

Mathew

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Great suite of apartments, well appointed even though a bit on the pricier side. There is only one lift and you'll likely have to wait a while because the cleaners use it in the morning. A minor quibble but they did not stock the fridge with milk.
Stayed 1 night in Aug 2025

4/10 Poor

Nan

Travelled with partner
Disliked: Property conditions & facilities
The mattress was terrible… I feel like folding in half by the mattress and you can clearly see the king bed is formed by two singles and they are not leveled! One side is sinking in the middle, makes it impossible to stand up the next morning. I literally couldn’t feel my back after slept in it… Terrible experience won’t recommend.
Stayed 1 night in Aug 2025

6/10 Okay

Verified traveller

Business traveller

Over priced for a standard room

Nice quiet neighbour hood. Pretty clean but not spotless Only two pillows and no spare blanket Fabric headboard which grosses me out Smelt of old man and beer .. luckily I had room spray. Advertised as sea view but looked into the city
Stayed 1 night in Aug 2025

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall nice stay. Location is excellent out of the main city and close to the beaches. Good base for exploring what the area has to offer.
Stayed 3 nights in Jul 2025

8/10 Good

Pamela

Stayed 1 night in Aug 2025

6/10 Okay

Jaana

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
Room was great few stains on carpet and bed. The thing that made it awful was that the room stank of cigarettes and alcohol coming from the other room. it was so bad it burnt my nostrils and I had a horrible sleep. I was very busy while I was in town so didn’t have a chance to talk to staff for a new room or for a refund so I could go somewhere else. It’s like the air is connected somehow cause the bathroom was the worst in the morning and the alcove you walk in first that joined two apartments. Lounge worse at night. I emailed them and let them know but I had to go to my meeting and had to leave town for a 4hour drive home the same day. I never heard back from them.
Stayed 1 night in Jul 2025

6/10 Okay

Emma

The elevator stopped working and we were in the top story. Dust on the top of doors.
Stayed 1 night in Apr 2025

8/10 Good

David

Travelled with partner
Liked: Cleanliness
Apartment was fine, heavily used though and some things were wornout or broken ( no knob on the ceiling fan switch, one window wouldn't close properly). But the staff were very friendly and the area was very quiet.
Stayed 6 nights in Mar 2025

10/10 Excellent

Genette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I found that the reception is to I met with at the property was very accommodating and explained everything with clear detail it was a pleasure to have stayed
Stayed 1 night in Feb 2025

8/10 Good

Ross

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Adrian

Liked: Cleanliness, amenities
Everything was fine
Stayed 1 night in Oct 2024

6/10 Okay

Aaron

Disliked: Cleanliness
Stayed 1 night in Aug 2024

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff were amazing very polite abd professional. Not enough close by eateries or bars.
Stayed 7 nights in Sep 2024

8/10 Good

ASM

Liked: Cleanliness
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness
Property has potential but it's lack of cleaning and maintenance let's it down. This accommodation seems to be mostly shift workers short term stays with some residential, not for holidays. We tried to modify stay by moving back one day, Pacific Sands said no problem but we had to get Wotif to put it through. Wotif then made a big deal about it and claimed Pacific Sands would not respond so we either lost a nights stay or had to pay a large fee for the change. Upon arrival the reception at Pacific Sands had received nothing from Wotif and happily moved our dates by one day. A big thank you to the reception for doing that. We haven't used Wotif for some time and won't be using them again
Stayed 4 nights in Sep 2024

8/10 Good

Miller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The beds are too soft.
Stayed 1 night in Sep 2024