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4.7 out of 5

"A lovely and friendly hotel with staff who love their work, what more is there to say " More

By a verified traveller on Sat 10 Oct 2020

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Hotel Description

A luxury stay in Napier awaits you at The County Hotel. Within steps you'll find MTG Hawke's Bay Museum and Marine Parade. Highlights at this hotel include a restaurant and in-room free WiFi.

All 18 individually decorated rooms feature flat-screen TVs with digital channels, and you can enjoy DVD players, coffee/tea makers, and safes. Minibars provide refreshments, and room service is also available. Nice touches include bathrobes, slippers, and free toiletries. Hair dryers, phones, and irons/ironing boards are also available.

For a drink, you can stop by the hotel's own bar/lounge. Additionally, you'll find free WiFi in public areas and laundry facilities. Continental breakfast is available daily between 8:30 AM and 9:30 AM. There's also the convenience of self parking.

Attractions within a 20-minute drive of this 5-star Napier hotel include Mission Estate Winery and Splash Planet.

Luxury Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$170* Per night/room 27 Oct. - 28 Oct.

Superior Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 3 Max

The County Hotel ratings based on 301 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The County Hotel

Everyone (118) Couples (166) Family (14)
5 out of 5
A lovely and friendly hotel with staff who love their work, what more is there to say

Posted by , from Auckland on 10 Oct. 2020

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5 out of 5
We had a good stay. The staff are warm and accommodating. The room is well attended. Such a delight!

Posted by on 5 Oct. 2020

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4 out of 5

Posted by on 27 Sep. 2020

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5 out of 5
A delightful mix of old school charm and relaxed atmosphere.

Posted by on 2 Jul. 2020

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5 out of 5
Lots of character, went the extra mile, little things made big difference

Posted by on 20 Mar. 2020

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4 out of 5
The historic building was true to the past but modernised where needed. Great ambience and would definitely stay there again.

Posted by on 18 Mar. 2020

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5 out of 5

Posted by on 8 Mar. 2020

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5 out of 5
Location staff and facilities all Really great couldn’t get better value.

Posted by on 26 Feb. 2020

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5 out of 5
The place is just beautiful staff are great all very friendly and well trained

Posted by on 11 Jan. 2020

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5 out of 5

Posted by on 6 Jan. 2020

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi and wired Internet. A library, tour/ticket assistance, and multilingual staff are also featured at the luxury The County Hotel. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 5-star Napier hotel is smoke free.

  • 18 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Auckland Intl. Airport (AKL) (401.5 km / 249.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The County Hotel offers 18 air-conditioned accommodations with DVD players and minibars. Each accommodation is individually furnished and decorated. 32-inch flat-screen televisions come with digital channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Digital channels
  • DVD player
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 8:30 AM to 9:30 AM.

The County Hotel has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 21
  • Check-in time ends at 6:00 PM

Special check-in instructions:

The front desk is open daily from 8:30 AM - 6:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:30 AM - 6:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 45.00.
  • Cribs (infant beds) are available for NZD 45 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 24.50 per person (approximately)
  • Self parking fee: NZD 10.00 per day (in/out privileges)
  • Early check-in fee: NZD 150 (subject to availability)
  • Late check-out fee: NZD 150 (subject to availability)
  • Crib (infant bed) fee: NZD 45 per night
  • Rollaway beds are available for an additional fee
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • County Hotel
  • County Hotel Napier
  • County Napier
  • Hotel County
  • The County Hotel Hotel
  • The County Hotel Napier
  • The County Hotel Hotel Napier

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.