4/10 Poor
Samantha
14 Nov 2025
Liked: Cleanliness
Disliked: Staff & service, amenities
We booked the duplex suite at City Club Hotel and were genuinely excited — the photos online looked great. But when we arrived, the room wasn’t maintained well. There was a bathroom tile held on with electrical tape, a broken lamp, a portable A/C unit that blew the fuse when used, and an outlet that appeared burnt. Not ideal, but we reported it immediately — no big deal.
The issue came at checkout. When we went to the front desk, the employee reacted oddly and said, “Oh, we got another one.” Then he suddenly mentioned a $5 charge we hadn’t heard about, and nothing about it was posted or communicated ahead of time. It felt like it was being thrown out there to deter us. I reminded him that we didn’t cause the damage and had already reported it, and instead of acknowledging that, he questioned what exact time we reported it and kind of mocked me when I didn’t know the exact minute. I even showed him photos.
What made it feel worse was that another family checked out moments before us, in front of half our group, and they were not told anything about a $5 charge. So it felt random and inconsistent.
Then, as they were transporting our luggage, they dropped my bag down the ramp. When I said, “Oof — there’s a laptop in there,” the staff member responded with, “You should have told us that before you gave it to us.” I’ve never been expected to disclose the contents of my luggage just so that it’s handled with care.
At that point we felt so uncomfortable that we told them to canc
Samantha
Stayed 1 night in Nov 2025
