Park Lane New York

5.0 star property
Luxury hotel with 2 restaurants and 24-hour fitness centre

Photo gallery for Park Lane New York

Garden
Rooftop bar
Rooftop bar
City view
Ballroom

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Pet-friendly
  • Housekeeping
The current price is NZ$796
includes taxes & fees
17 Aug - 18 Aug

Explore the area

View map
36 Central Park S, New York, NY, 10019
  • Broadway
    ‪10 min walk‬
  • Times Square
    ‪13 min walk‬
  • Rockefeller Center
    ‪14 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪24 min drive‬

Room options

Panoramic Room, 1 King Bed, Park View

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • Park view
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, City View

Highlights

Separate sitting area
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
  • 71 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, City View (with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible (Park Lane, with Roll-in Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, City View (with Roll-in Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible, City View (with Roll-in Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • City view
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Accessible, City View (with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Park Lane, with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Park Lane)

8.6 out of 10
Excellent
(72 reviews)

Highlights

Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

Studio Suite, 2 Queen Beds, Accessible, Park View (Panoramic, with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • Park view
  • Sleeps 4
  • 2 Queen Beds

Studio Suite, 1 King Bed, Accessible, Park View (Panoramic, with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • Park view
  • Sleeps 2
  • 1 King Bed

Studio Suite, Park View

Highlights

Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
  • 45 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

Panoramic Studio Suite, Park View

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • 45 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Accessible (Park Lane, with Roll-in Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds, City View

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • 39 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Studio Suite, Accessible, Park View (with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • Park view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds, Park View

8.0 out of 10
Very good
(18 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • 40 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

Studio Suite, 1 King Bed, Accessible, Park View (with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • Park view
  • Sleeps 4
  • 1 King Bed

Panoramic Room, 2 Queen Beds, Park View

8.8 out of 10
Excellent
(14 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • 40 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom, Accessible, City View (with Roll-in Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible (Park Lane, with Tub Shower)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • Sleeps 2
  • 1 King Bed

Suite, 1 Bedroom, View (Panoramic)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • Park view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, City View

8.8 out of 10
Excellent
(23 reviews)

Highlights

Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
  • 33 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Park Lane)

7.6 out of 10
Good
(10 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
Hairdryer
  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed, Park View

9.6 out of 10
Exceptional
(20 reviews)

Highlights

Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2021
Blackout curtains
Portable fan
Bathrobes
  • 40 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

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About the area

New York

A luxury stay in the heart of New York awaits you at Park Lane New York. Within a 5-minute stroll you'll find Central Park and Broadway within a 15-minute walk. Highlights at this eco-friendly hotel include 2 restaurants, a 24-hour gym and a bar/lounge. .The café, Rose Lane Grab & Go, serves American cuisine and is open for breakfast. Darling is the hotel's own rooftop bar. 1500 square feet (139 square metres) of event facilities include 4 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas and a coffee shop/cafe. Each morning buffet breakfast is served between 7:30 AM and 11:00 AM. There's also the convenience of valet parking. .Sights within a 20-minute walk of this 5-property class Manhattan hotel include Rockefeller Center and Times Square.

What's nearby

  • Central Park - 2 min walk - 0.2 km
  • Broadway - 10 min walk - 0.9 km
  • Times Square - 13 min walk - 1.1 km
  • Rockefeller Center - 14 min walk - 1.2 km
  • Grand Central Terminal - 3 min drive - 2.1 km

Getting around

  • 5 Av.-59 St. Station - 3 min walk
  • Grand Central - 42 St. Station - 20 min walk
  • John F. Kennedy International Airport (JFK) - 58 min drive

Restaurants

  • ‪The Oak Room at The Plaza Hotel - ‬1 min walk
  • ‪The Palm Court - ‬1 min walk
  • ‪1 Hotel Central Park - ‬2 min walk
  • ‪Jams - ‬2 min walk
  • ‪Sarabeth's Central Park South - ‬1 min walk

About this property

Park Lane New York

Luxury hotel with 2 restaurants and 24-hour fitness centre
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 4 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1500 square feet (139 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury Park Lane New York. Parking is available for a fee. A complete renovation of Park Lane New York was completed in October 2021.

This 5-star New York hotel is smoke free.

  • 610 guestrooms or units
  • 46 levels
  • 2 dining venues
  • 1500 sq ft of conference space
  • 139 sq. m of conference space
  • Built in 1971
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Park Lane New York offers 610 accommodations with a safe and complimentary newspapers. 30-inch flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Portuguese, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Free in-room WiFi has a 6-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 67 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: USD 75 for adults and USD 50 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Calvert's
  • Darling
  • Rose Lane Grab & Go

Things to do

  • 24-hour gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,500 square feet of conference space
  • 24-hour business centre
  • 4 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In a regional park
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in stairways (79 centimetre high)
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (81 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 46 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1971
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Renovated entire property - October 2021
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 30-inch flat-screen TV with cable channels
  • Streaming services

Food and drink

  • 24-hour room service

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Portable fan
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
It is Park Lane's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

Access methods

Staffed front desk

Pets

  • Pets: USD 250 per accommodation, per stay
  • Only dogs are allowed
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per night
  • Resort fee: USD 56.23 per accommodation, per night
The resort fee includes:
  • Business centre/computer access
  • Concierge service
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 75 for adults and from USD 50 for children
  • Valet parking fee: USD 67.00 per day
  • Pet fee: USD 250 per accommodation, per stay
  • Service animals are exempt from fees
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 6-device limit.

Property is also known as

Hotel Lane
Hotel Park Lane
Lane Hotel
Lane Park Hotel
Park Lane Hotel
Helmsley Park Hotel
The Helmsley Park Lane Hotel New York City
Park Lane Hotel New York
Park Lane New York
Park Lane
Park Lane Hotel
Park Lane New York Hotel
Park Lane New York New York
Park Lane New York Hotel New York

Frequently asked questions

What is the cancellation policy at Park Lane New York?

Park Lane New York offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Park Lane New York?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Park Lane New York on 17 Aug 2025 start from NZ$702.08, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Park Lane New York?

Yep, Park Lane New York has valet parking for USD 67.00 per day.

Does Park Lane New York serve breakfast?

Yep, buffet breakfast is served daily between 7:30 AM and 11:00 AM.

Is there a free airport shuttle available at Park Lane New York?

No, Park Lane New York does not offer an airport shuttle service.

Is there a bar or restaurant at Park Lane New York?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Park Lane New York?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Park Lane New York Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 909 out of 1556 reviews
Rating 8 - Good. 300 out of 1556 reviews
Rating 6 - Okay. 165 out of 1556 reviews
Rating 4 - Poor. 86 out of 1556 reviews
Rating 2 - Terrible. 96 out of 1556 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Stayed 2 nights in Apr 2025

8/10 Good

jay

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
The staff were courteous and professional. When issues arose during my check-in, both the front desk personnel and Manager Muhammad them promptly and efficiently.
Stayed 3 nights in May 2025

8/10 Good

Theo, Atlantic Beach

Liked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Almost Perfect

I would’ve said my stay here was excellent were it not for the issue with elevator wait times. There were times when we had to wait over 5 minutes for an elevator because apparently only 2 of the 6 were working. In a hotel that large you need at least 4 to keep up with regular traffic. Staff were exceptional and the room/location were amazing. It’s right on the edge of Central Park (South end). It’s right near everything like 5th Avenue shopping, Broadway, and Times Square. I would stay here again, and I do recommend it even with the elevator issues.
Room 3000
Crazy good view of the park!
Stayed 2 nights in May 2025

6/10 Okay

Tara

Travelled with family and small children
Disliked: Amenities
The lights in the room were not working , very dark rooms, needs a renovation . Weird shower
Stayed 2 nights in Apr 2025

10/10 Excellent

Raymundo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best Central Park hotel room view
Stayed 8 nights in Apr 2025

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Park Lane is excellent overall. A great location, hotel is well presented and photos of the property do not do it justice - the Darling rooftop area, 2nd floor restaurant and Rose Lane bar are all great with lovely and attentive staff who really look after guests and provide great service. The room was great, much larger than expected and with amazing views over Central Park. However, the air conditioning did not work at all in our room and no matter the outside temperature the the room was very hot and uncomfortable despite the hotel providing fans to help cool the room - various explanations were given by staff, none of which really made sense, but tbh at this price point I just really expect the AC to work and not to be hot and sweaty in my hotel room. I stayed in late April/early May and can only imagine how hot it gets during summer. Lifts were a bit slow but not too bad. Overall I enjoyed the Park Lane, we did a bit of light celeb spotting in the lobby and bar, we loved the staff, the overall vibe and would definitely stay again if we could be assured that air con issues were fixed.
Stayed 7 nights in Apr 2025

10/10 Excellent

Kristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stay here frequently and love this hotel out all. Great location, great amenities and very easy and smooth check-in and check out process.
Stayed 1 night in May 2025

10/10 Excellent

Tom

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!
Stayed 1 night in Apr 2025

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
Food was good. Elevators did not work or they were very long lines for them and staff would not allow us to take the stairs even though we were willing to do so. AC was not very functional - room AC could not cool to the setpoint, even though it was not a very hot day. Bed was very comfortable. Shower had very good water pressure. Location was extremely convenient. Staff were helpful and pleasant.
Stayed 4 nights in Apr 2025

10/10 Excellent

Carol

Stayed 3 nights in Apr 2025

6/10 Okay

Harold, lima

Stayed 4 nights in May 2025

10/10 Excellent

Alaina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

2/10 Terrible

Douglas

Travelled with partner
Disliked: Property conditions & facilities
Only one of 6 elevators was working. The AC in our room was not working even after an engineer came up.
Stayed 1 night in May 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Good services.
Stayed 1 night in May 2025

6/10 Okay

Beth

Travelled with family
Liked: Cleanliness, staff & service
The air conditioning was broken the entire time I stayed. My room was 78 degrees. I complained and was told they were working on fixing it but never happened
Stayed 3 nights in May 2025

10/10 Excellent

Haining

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and friendly staffs.
Stayed 3 nights in May 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Park Lane was a nice hotel. The wait for elevators was a little long. But the restaurant was good and the staff was nice
Stayed 1 night in May 2025

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hot Stay

The staff were great. Unfortunately, the hotel has seen better days. Very long waits for an elevator were common. To the extent that we actually used the stair on several occasions. We later found out that a couple of the elevators were out of service. The room was extremely hot. We were switched to another room that wasn't must better and had to request fans be brought up. This was a common theme with other guests staying at the hotel.
Stayed 2 nights in May 2025

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

2/10 Terrible

Anna

Travelled with partner
Disliked: Amenities, property conditions & facilities
Unfortunately, our experience at this hotel was disappointing due to the lack of air conditioning in our room. It was over 80°F inside, making it extremely hot and uncomfortable to sleep. While maintenance did bring us a tower fan, it was nowhere near sufficient to cool the room. For the price point of the stay, we expected basic comforts like functional AC, so this was a letdown. I hope management addresses this for future guests.
Stayed 2 nights in Apr 2025

6/10 Okay

John

Liked: Cleanliness, staff & service

To hot

The room temperature did not work it was uncomfortably hot. I set it to 66 degrees and it would not got under 73. I paid over 600 a night and i will not be returning. It felt way hotter than 73 degrees this is including the blinds being shut. I was so uncomfortable we were sweating so much
Stayed 2 nights in Apr 2025

8/10 Good

Paula

Stayed 2 nights in Apr 2025

10/10 Excellent

Jerry, North Miami

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with the perfect view of Central Park
Stayed 4 nights in Mar 2025

2/10 Terrible

Anna

Travelled with family and small children
My kid was in emergency room with all confirming papers and they still charged me one night cancellation not even suggesting to move the booking.
Stayed 1 night in Apr 2025