10/10 Excellent
CASSANDRA, Norwich
Travelled with partner
15 May 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I have just got back from a fantastic trip to NYC. We stayed 5 nights at the Broadway Plaza Hotel. I stayed here over 10 years ago and loved the hotel back then, so I knew what to expect location wise, but the refurbished rooms are wonderful. We were greeted swiftly and efficiently, the billing situation was explained, and then we took the lift to our room on 12th floor.
Words cannot describe the feeling I got when I walked in to the room. It had a balcony, and when I pulled the drapes back I was blown away by the view of the Empire State Building - she was ours to enjoy for 5 nights!
The room was stylish, functional, clean, the bed was plumptious (!), bathroom was sleek and modern with a large walk in shower. The bathroom had lovely products to use, plenty of towels, robe and slippers for a really spa-like feel. There was a safe in the room, and room service if required.
The staff were friendly and informative and called us a cab on departure.
The hotel is surrounded by restaurants and bars, but there was no noise heard from the room apart from the odd siren, absolutely amazing for the city that never sleeps. The hotel is also close to several subway stations.
The hotel is within walking distance to Flatiron building and Times Square.
I cannot fault this hotel in any way and will almost certainly stay here again.
Thank you so much for your hospitality.
CASSANDRA
Stayed 5 nights in May 2025