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4.4 out of 5

"It's like home away from home. Love every part of our accommodation. We wil definitely come back. " More

By a verified traveller on Wed 05 May 2021

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Hotel Description

At Phoenix Resort you'll be within just a 5-minute stroll of Lake Taupo and within 20 minutes of Taupo Hot Springs. Highlights at this motel include free in-room WiFi.

Flat-screen TVs with satellite channels are featured in all 13 individually decorated rooms, and you can enjoy dining areas, DVD players, and fans. Refrigerators, microwaves, and stovetops make in-room dining convenient. Hair dryers, irons/ironing boards, and wardrobes or closets are also available.

This motel offers free WiFi in public areas, a garden, and barbecue grills. Plus you'll find laundry facilities and a picnic area.

Places within a 15-minute drive of this 3-star Taupo motel include Taupo Bungy and Wairakei Natural Thermal Valley.

Studio with Spa

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$120* Per night/room 17 May - 18 May

3 Bedroom House

Bed Count 2 Twin Beds Maximum Occupancy 6 Max

One Bedroom Apartment with Spa

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom with Spa

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Phoenix Resort ratings based on 56 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Phoenix Resort

Everyone (41) Couples (5) Family (10)
5 out of 5
It's like home away from home. Love every part of our accommodation. We wil definitely come back.

Posted by on 5 May 2021

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Comment from Hotel Management

5 May 2021 by Miriam

Thank you for your very positive comments, we are please you enjoyed your stay with us.

3 out of 5
There were so many small bugs in the bathroom and the spa pool at night.

Posted by , from NZ on 24 Dec. 2020

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Comment from Hotel Management

26 Dec. 2020 by Miriam

Hello Kawai these are known as 'lake flys' very small, harmless, but will come to any light at night time.We hope you enjoyed the rest of your stay with us.

5 out of 5
As a basic resort type motel, it tick most boxes on a value for money basis. Spacious studio room, and shower room. A fully equipped kitchenette and the thermal bathroom was a plus. A super high pressure shower. TV fade was frequent if you came to watch it. Could be weather conditions at the time. Lovely rose garden layout with bbqs and a laundry. Happy to spend another 2 nights or more.

Posted by , from Aotea, Porirua on 7 Oct. 2020

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Comment from Hotel Management

8 Oct. 2020 by Miriam

Hello John, thank you you very much for your lovely feedback, we really appreciate it. We hope to see your both again sometime soon.

4 out of 5
We stayed as a family with our 2 children so it was very nice being able to set them up on the fold out double bed in front of the tv down stairs while the adults enjoyed a beautiful mineral spa in the private shelters spa room and a movie upstairs. The veiws were beautiful, thw staff were very welcoming and friendly. I would overall recommend The Phoenix Resort to friends and family and definitely come back again.

Posted by , from Napier on 8 Sep. 2020

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Comment from Hotel Management

8 Sep. 2020 by Pauline

Thank you Sinead and Mihaka, for you lovely review. It was a pleasure hosting you and I do hope to see you again soon.

5 out of 5
It had a great layout and location. We loved the spa!

Posted by on 24 May 2020

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5 out of 5
Love the on site cafe, hot tub and rose garden.Rooms are very comfortable .

Posted by on 12 Mar. 2020

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3 out of 5
Nice big rooms and outdoor spa. Comfortable bed and just across the road from the lake.

Posted by , from BOP on 8 Jan. 2020

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Comment from Hotel Management

9 Jan. 2020 by MM

Hello Ryan Thank you for your comments we appreciate your comments

4 out of 5
lovely rooms, great out doir area and awesome to have a free laundry and a cafe on site. Needed a much bigger bin for the room though.

Posted by on 29 Dec. 2019

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4 out of 5
Friendly staff Nice cafe handy to everything Would stay again sometime

Posted by on 26 Dec. 2019

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Comment from Hotel Management

26 Dec. 2019 by "M"

So pleased you enjoyed your stay with us. Thank you for your feed back.

5 out of 5

Posted by on 22 Dec. 2019

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Property Features

As a guest of Phoenix Resort, you'll find barbecue grills, a garden, and a picnic area. WiFi is free in public spaces. Smoking is allowed in designated areas at this 3-star Taupo motel.

  • 13 guestrooms or units
  • Built in 1980
  • Self-service laundry
  • Front desk (limited hours)
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Miniature golf on site
  • Separate dining area
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Taupo (TUO) (5.1 km / 3.2 mi)

Room Amenities

Phoenix Resort offers 13 accommodations with DVD players and hair dryers. These individually decorated and furnished accommodations have separate dining areas. Full-sized refrigerators/freezers and microwaves are provided. Bathrooms include showers. This Taupo motel provides complimentary wireless Internet access. Flat-screen televisions come with satellite channels. Additionally, rooms include irons/ironing boards and fans. Housekeeping is provided daily.

  • Dining room
  • Flat-screen television
  • Satellite channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Dishwasher
  • Electric kettle
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board
  • Heating
  • Fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Free tea bags/instant coffee
  • Wardrobe or closet

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 7:30 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 7:30 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve cribs/infant beds and onsite parking. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; guestroom doors are sealed after cleaning. Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Hotel Names

  • Phoenix Resort Taupo
  • Phoenix Taupo
  • Phoenix Resort Motel
  • Phoenix Resort Taupo
  • Phoenix Resort Motel Taupo

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.