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3.8 out of 5

"It was exactly what we needed. the instructions for late check-in were clear and much appreciated. The sight of complimentary earplugs on the nightst ... " More

By a verified traveller on Sat 03 Apr 2021

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Hotel Description

Taupo Urban Retreat puts you in the heart of Taupo, within just a 10-minute stroll of Taupo i-SITE Visitor Information Centre and Taupo Museum and Art Gallery. Highlights at this hostel include free self parking and a bar/lounge.

This smoke-free hostel offers free WiFi in public areas, a fitness center, and a garden. Other amenities include coffee/tea in a common area and laundry facilities.

Sights within a 15-minute walk of this Taupo hostel include Taupo Marina and Boat Ramp and Lake Taupo.

Basic Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Basic Shared Dormitory, Shared Bathroom (4 bed standard dorm)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Basic Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Basic Suite, 1 Bedroom (Double en-suite)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Basic Suite, 1 Bedroom (Twin en-suite)

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Basic Shared Dormitory (6 bed en-suite)

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Taupo Urban Retreat ratings based on 22 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Taupo Urban Retreat

Everyone (10) Couples (5) Students (3) Family (6)
3 out of 5

Posted by on 11 Jul. 2021

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2 out of 5
Its not what we expected

Posted by on 11 Jun. 2021

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Comment from Hotel Management

11 Jun. 2021 by Kerry

Goodness, what were you expecting for the price you paid? The Hilton?

5 out of 5

Posted by on 24 Apr. 2021

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5 out of 5
It was exactly what we needed. the instructions for late check-in were clear and much appreciated. The sight of complimentary earplugs on the nightstand made me a bit nervous, but it was surprisingly peaceful when we stayed (mid week)

Posted by on 3 Apr. 2021

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4 out of 5
Close to town, easy access to rooms, friendly staff

Posted by on 15 Jan. 2021

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3 out of 5
Clean friendly good location ....... .............

Posted by on 5 Jul. 2020

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Comment from Hotel Management

7 Jul. 2020 by Katie

Thanks for choosing to stay with us! Happy Travels

2 out of 5
Noisy as other backpackers partied into the night making it hard to sleep had to complain tk them

Posted by , from New zealand on 13 Jun. 2020

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Comment from Hotel Management

16 Jun. 2020 by Katie

Hi Amanda, We apologies that you were kept awake due to noisy guests. As a backpackers we don't have a curfew for guests so on the odd occasion there can be a small amount of noise as guests return home. Our communal areas were all closed and emptied by 9.30pm on the night you stayed. We do have night staff on site who you are able to contact should you need.

5 out of 5
Very helpful staff, clean rooms wonderful bed. Very laid back and easy to approach staff. Reasonable price for rooms

Posted by , from Taupo on 7 Jun. 2020

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Comment from Hotel Management

9 Jun. 2020 by Katie

Thanks so much for not only getting out and exploring NZ but for choosing to come and stay with us. We are so glad you enjoyed your stay. Happy Travels

4 out of 5
The double ensuite room was good had everything we needed.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Katie

Thank you for taking the time to leave a reply. We are so glad we could meet all your needs. Happy Travels.

1 out of 5
The double room with en suite that we booked had no external windows and no air conditioning so it was 35-40C which is ridiculous in New Zealand. There was a fan but we were told that we could not run it on high because the vibrations were too loud in the next room. There was hair in the bedding, and no parking available because the spaces were full of people sleeping in their cars so we had to park in a shopping carpark across the street. The room was tiny so we had to climb over our bags to get in and out of the room/bed/bathroom. The room was also right by the common room so it was very noisy. This place might be ok for drunk teenagers but it is 100% not appropriate for adults needing somewhere to sleep for the night.

Posted by , from Napier on 3 Feb. 2020

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Comment from Hotel Management

3 Feb. 2020 by Katie

We are so sorry to hear you didn't enjoy your stay. Unfortunately the fan in your room had broken and we were waiting on an electrician but we did offer to bring you another fan if required. The parking across the street is a large open air car park with free parking 24 hours a day. We believe we are so very lucky to have so much free parking so close for our guests to use. Our in-house bar closes by 11pm so noise is minimal after this time. Unfortunately you booked a backpackers which predominantly attracts the 18-30 year olds (but we more than welcome all ages), at a backpacker price rather than a hotel which would have maybe been more appropriate. We hope you enjoy the rest of your travels around are beautiful country.

About the Taupo Urban Retreat

Location 65 Heuheu Street, Taupo, 3330

Property Features

As a guest of Taupo Urban Retreat, you'll find a fitness center, tour/ticket assistance, and barbecue grills. Public spaces have free WiFi and wired Internet. You can enjoy a drink at the bar/lounge. Taupo Urban Retreat also features a vending machine, a garden, and a picnic area. Self parking is free. This Taupo hostel is smoke free.

  • 21 guestrooms or units
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Taupo Urban Retreat offers 21 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access. Guests can make use of the shared/communal kitchen. Housekeeping is provided daily.

  • Communal kitchen access
  • Housekeeping (daily)
  • Air conditioning

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open daily from 9:00 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 9:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • This property welcomes adults only.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Social distancing measures are in place.

  • No cots (infant beds) available
  • Caters to adults only
  • Staffed front desk
  • Second check-in time starts at 2:00 PM
  • Second check-in time ends at 7:00 PM
  • Social distancing measures are in place

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: 2-percent of room rate for check-in between 7:00 PM and 2:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Taupo Urban Retreat Hostel
  • Taupo Urban Retreat
  • Taupo Urban Retreat Taupo
  • Taupo Urban Retreat Hostel/Backpacker accommodation
  • Taupo Urban Retreat Hostel/Backpacker accommodation Taupo

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.