Family accommodations in Upper West Side

The room smelled like cigarettes, no fridge, and the room itself was too small for the price paid, the bathtub looked old) Staff (people that clean/lobby that opened the door/bartenders/waters) were very friendly.

Rooms are dated. Fixtures were rusty and broken. Can't close bathroom door with the shower mat down. A/C malfunctioned leaving room either freezing or 87 degrees. Lobby needs a remodel to tear out the old bar which isn’t functional. Rooftop pool is tiny. Gym is small and outdated and was randomly closed. Ventilation system needs a thorough cleaning. Staff tried to be professional, but security burst into our room at 11:58pm to investigate a "noise complaint" that was my kid's white noise machine trying to drown out street noise. No call. No knock. Just burst in the room giving my kids a fright and nightmares. Location is about all it has going.

Our suite was perfect, spacious separate sitting room & impeccably clean. We had the breakfast package, Le Matin is a WONDERFUL restaurant. So glad we opted in for breakfast, we had a delicious and leisurely start to our day. The immediate neighborhood is very nice, lots of families and quiet. The Lucerne team was kind and professional, we arranged airport transportation thru the doorman. Couldn't have asked for a better stay and experience. We will definitely be returning.