See all properties
Save

Otter Hotel

4.0 star property

Photo gallery for Otter Hotel

Rooftop pool
Breakfast and dinner served
Lobby sitting area
Mountain View King Suite
Rooftop pool

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$378
includes taxes & fees
12 Apr - 13 Apr

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(36 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(28 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.2 out of 10
Wonderful
(12 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

9.0 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Accessible Room, King

Superior Accessible Room, King

Superior Accessible Room, King

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Banff

At Otter Hotel you'll be within just a 15-minute stroll of Victoria Glacier and Surprise Corner. Highlights at this hotel include 2 hot tubs, a restaurant and free self-parking. .The restaurant, Good Folk, is open for breakfast and dinner. Added amenities include free Wi-Fi in public areas and a gym. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Within a 30-minute walk of this 4-property class Uptown District hotel, attractions include Banff Lake Louise Tourism Bureau and Banff National Park Information Centre.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪Evelyn's Coffee Bar - ‬19 min walk

About this property

Otter Hotel

There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness centre. Otter Hotel also features multilingual staff, a fireplace in the lobby, and a lift. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with a safe and a hairdryer. Cable televisions are provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Housekeeping is provided on a daily basis.

Similar properties

Rooftop pool
Hotel Canoe and Suites
  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
4.8 out of 5, Exceptional, 2,263 reviews
The price is NZ$378
includes taxes & fees
12 Apr - 13 Apr
Hotel Canoe and Suites

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is parking available at Otter Hotel?

Yep, Otter Hotel has a free self car park.

How much does it cost to stay at Otter Hotel?

As of 15 Mar 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on 12 Apr 2026 start from NZ$378, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Otter Hotel?

No, Otter Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Otter Hotel?

Yep, you can grab a meal at Otter Hotel's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Otter Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Otter Hotel?

Cats and dogs are welcome at Otter Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1248 out of 1567 reviews
Rating 8 - Good. 208 out of 1567 reviews
Rating 6 - Okay. 77 out of 1567 reviews
Rating 4 - Poor. 17 out of 1567 reviews
Rating 2 - Terrible. 17 out of 1567 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
From check in to check out our experience with Otter Hotel was fantastic. We were greeted with warm smiles and friendliness. My girlfriend was wished a happy birthday and when we got to our room there was a special birthday message for her. The rooftop hot pool was absolutely amazing and the rooftop heated floor was great. Our view was very nice and room was clean. The underground parking has a clearance of 7 feet so my truck fit with no issues and the complimentary bus passes allowed us explore Banff while leaving my vehicle at the hotel. We ate supper at the restaurant attached to the hotel and we were not impressed. Over priced and under delivered, the quantity and flavour did not match the price, in our opinion. There was no gluten friendly menu options and our server was not able to confidently answer questions on what was gluten friendly. Hotel is for sure a 10/10. Restaurant is a 5/10.
Stayed 1 night in Dec 2025

4/10 Poor

Won joon

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
They need to expand their parking stalls It’s impossible to get in and out of the vehicle unless u drive tiny sedan Barley fit my suv into parking stall and door was only able to open like 5 inch because of poll on every stall. Body wash was out after 2 squeeze had to wait around half way through the shower to get them to come top it up.
Stayed 1 night in Dec 2025

8/10 Good

Jesse

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was nice
Stayed 2 nights in Dec 2025

10/10 Excellent

Braden

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great hot tub
Stayed 1 night in Dec 2025

8/10 Good

Mohammed

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was good, so was the pool. Overall no complaints or concerns but felt the staff at front desk could be a but more seemingly friendly
Stayed 2 nights in Dec 2025

10/10 Excellent

hee

Stayed 1 night in Dec 2025

10/10 Excellent

Yumiko

Liked: Cleanliness, staff & service, amenities
Very clean room, great rooftop hot tubs and sauna.
Stayed 1 night in Dec 2025

8/10 Good

Jayden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hot tubs were excellent with views of the mountain, really a bummer that the hotel doesn't provide slippers to use for this area so remember to pack flip flops. Staff were super nice, the hotel is a bit of a walk to downtown Banff but the complimentary bus pass they give out is the perfect solution! Sudden Sally next-door at their sister hotel is delicious and has 50% off every afternoon! Room was great, love the Rocky Mountain soap co fo everything.
Stayed 3 nights in Dec 2025

10/10 Excellent

Jonathan

Stayed 3 nights in Dec 2025

10/10 Excellent

Shyniya

Stayed 1 night in Dec 2025

10/10 Excellent

ryan

Stayed 4 nights in Dec 2025

10/10 Excellent

Mara, Alexandria

Liked: Cleanliness, amenities, property conditions & facilities
I love this place very clean 👍
Stayed 2 nights in Dec 2025

10/10 Excellent

Rafael

Stayed 3 nights in Sep 2025

10/10 Excellent

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everythint about the Otter is perfect. Great rooms. Amazing spa (hot tub and sauna) amenities.
Stayed 2 nights in Dec 2025

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An absolute amazing experience. Would recommend anyone to stay here
Stayed 9 nights in Nov 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Easy parking, beautiful views, smooth check in, awesome pool, and close to everything!!
Stayed 6 nights in Dec 2025

10/10 Excellent

jaspreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mountainview from the hot tub really did it for me!!
Stayed 3 nights in Dec 2025

10/10 Excellent

Dennis

Stayed 3 nights in Dec 2025

10/10 Excellent

Cameron

Liked: Cleanliness, amenities, property conditions & facilities
Nice facility
Stayed 3 nights in Oct 2025

10/10 Excellent

Alex

Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel with friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Tuyishimire

Liked: Cleanliness, amenities, property conditions & facilities
I really liked the service at Otter Hotel. The staff were friendly and helpful, and everything was clean and comfortable. They truly deserve more stars. I had a great experience and I can confidently recommend this hotel to other people
Stayed 2 nights in Dec 2025

4/10 Poor

Lin

Travelled with partner
Disliked: Cleanliness
First, the air conditioning was extremely loud, with constant blowing noise that made it almost impossible to get any proper rest. Second, when we first checked in, the room we were given hadn't been cleaned properly - the bed wasn't made. We had to return to the front desk to request a room change. After moving to the second room, we expected things to improve, but the next day, when we came back after going out, we found that although the room had been serviced, the used bath towels we had left on the floor were still there. The cleaning was clearly not done thoroughly. Overall, the experience fell far short of expectations. I hope the hotel can take cleanliness and maintenance more seriously.
Stayed 2 nights in Nov 2025

10/10 Excellent

Jeff

Stayed 2 nights in Dec 2025

8/10 Good

Logan

Stayed 1 night in Dec 2025

10/10 Excellent

Jaylyn

Liked: Cleanliness, amenities, property conditions & facilities
The staff was super friendly and everyone was so helpful! The hot tub was great! Would stay here again.
Stayed 2 nights in Dec 2025