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Otter Hotel

4.0 star property
Hotel in Banff with 2 hot tubs and fitness centre

Photo gallery for Otter Hotel

Rooftop pool
Breakfast and dinner served
Rooftop pool
Mountain View King Suite
Lobby sitting area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Air conditioning
  • Gym
The current price is NZ$325
includes taxes & fees
17 Dec - 18 Dec

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Victoria Glacier
    ‪6 min walk‬
  • Place, Banff National Park Information Centre
    ‪16 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(31 reviews)

Highlights

Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
Electric kettle
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(24 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Mountain View

In-room safe, free WiFi, bed sheets

Superior Room, 2 Queen Beds, Mountain View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Suite

Superior King Suite

Superior King Suite

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 30 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Mountain View King Suite

Mountain View King Suite

Mountain View King Suite

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Air conditioning
Fridge
TV
Bathrobes
Rainfall showerhead
Private bathroom
Hairdryer
  • 30 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Banff

At Otter Hotel you'll be within just a 15-minute stroll of Victoria Glacier and Surprise Corner. Highlights at this hotel include 2 hot tubs, a restaurant and free self-parking. .The restaurant, Good Folk, is open for breakfast and dinner. Added amenities include free Wi-Fi in public areas and a gym. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Attractions within a 10-minute drive of this 4-property class Uptown District hotel include Banff National Park Information Centre and Upper Hot Springs.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Victoria Glacier - 6 min walk - 0.5 km
  • Banff National Park Information Centre - 16 min walk - 1.4 km
  • Banff Lake Louise Tourism Bureau - 18 min walk - 1.5 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪A&W Canada - ‬2 min walk
  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪Good Earth Coffeehouse - ‬16 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk

About this property

Otter Hotel

Hotel in Banff with 2 hot tubs and fitness centre
There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness centre. Otter Hotel also features multilingual staff, a fireplace in the lobby, and a lift. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with a safe and coffee/tea makers. Cable televisions are provided.

Bathrooms include a shower with a rainfall showerhead, and hairdryers. This Banff hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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The price is NZ$374
includes taxes & fees
15 Dec - 16 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is parking available at Otter Hotel?

Yep, Otter Hotel has a free self car park.

How much does it cost to stay at Otter Hotel?

As of 14 Dec 2025, prices found for a 1-night stay for 2 adults at Otter Hotel on 17 Dec 2025 start from NZ$325.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Otter Hotel a romantic place to stay?

A bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Otter Hotel.

Is there a free airport shuttle available at Otter Hotel?

No, Otter Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Otter Hotel?

Yep, you can grab a meal at Otter Hotel's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Otter Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Otter Hotel?

Cats and dogs are welcome at Otter Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 966 out of 1219 reviews
Rating 8 - Good. 164 out of 1219 reviews
Rating 6 - Okay. 61 out of 1219 reviews
Rating 4 - Poor. 14 out of 1219 reviews
Rating 2 - Terrible. 14 out of 1219 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alice

Stayed 4 nights in Aug 2025

10/10 Excellent

Matthew

Stayed 4 nights in Sep 2025

6/10 Okay

Mei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous property. Beautiful exterior and interior design and well thought out. Hot tub was beautifully placed and very pretty. I enjoyed the curated coffee/milk disbursement. The team seems to be under transition or under staffed - lots of hotel supplies strewn about in random places such as parking lot. Towel/laundry bags left for collection and littered along the hallways for hours in red bags - quite unsightly. Front desk staff was friendly for the most part - but a few in training and lacking the polish expected of a property of this caliber. Saw a few staff members smoking in walkways to hotel rooms. Not the most professional appearance.
Stayed 1 night in Sep 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful, the property was beautiful, and relaxing in the gorgeous hot tub at the end of the night was divine. We also loved the ease of walking where we wanted to go, and easily hopping on the bus when our arms were full and our feet were tired. I would choose this place again in a heartbeat!
Stayed 2 nights in Sep 2025

10/10 Excellent

Marcia

Travelled with partner
Liked: Amenities
We loved our stay at the Otter Hotel. The facility was beautiful, the food amazing and the staff very friendly and attentive. The views of the mountains from the roof top hot tubs and fire pits was an added bonus.
Stayed 4 nights in Sep 2025

10/10 Excellent

Sahil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel to stay in while in Banff. Highly recommend.
Stayed 4 nights in Aug 2025

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, the room was clean and comfortable. I loved the coffee and tea welcome gift. The pools were amazing
Stayed 1 night in Sep 2025

10/10 Excellent

Kyoon

Stayed 5 nights in Sep 2025

10/10 Excellent

Camryn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend the Otter Hotel! The service was great, our room was nice (with comfortable beds and an amazing view), and the specialty coffee was incredible. I looked forward to that every morning. My favorite part had to be relaxing in their rooftop hot pools after a long day. I was blown away by the view of the mountains every time. I also highly recommend their restaurant, Good Folk! Their steak dinner for two was incredible, and you have to try their espresso martinis! 10/10 trip.
Stayed 4 nights in Sep 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2025

10/10 Excellent

Ashlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2025

10/10 Excellent

Eun Jin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub
Stayed 3 nights in Sep 2025

10/10 Excellent

Susan

Stayed 4 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great new place awesome rooftop hot tub with mountain views
Stayed 3 nights in Sep 2025

10/10 Excellent

Junwon

Stayed 3 nights in Sep 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't hesitate. Book it!

Clean room, great pour over coffee, central location with complimentary bus pass. Only a 20 minute walk into downtown banff if you didnt want to bus it. The rooftop jacuzzi and lounge area was fantastic. The hotel's restaurant was the best food i had in Banff. Would definitely stay again. Loved it!
Stayed 3 nights in Sep 2025

8/10 Good

kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2025

8/10 Good

Mary Chiezelle

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Tiberiu, Waxhaw

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful in every way!!
Stayed 6 nights in Sep 2025

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, super friendly and very helpful.
Stayed 1 night in Sep 2025

10/10 Excellent

Melissa, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Otter Hotel staff and service was amazing. We loved the cozy room and the custom coffee each morning. The rooftop pools were the perfect respite after a long day of hiking and exploring. We would love to come back!
Stayed 6 nights in Sep 2025

10/10 Excellent

Cornelius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal service from check in to check out. Beautiful hotel and very convenient to downtown.
Stayed 1 night in Sep 2025

6/10 Okay

Haroutioun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Bus stop across street was convenient to get into Banff. Facility and hotel is clean. Full length mirror in room would be nice to have. Nowhere to get water other than walking across street to gas station. If you don’t like thick pillows bring your own as the ones in rooms are about 15” thick. Bed is comfortable however. Overall clean hotel and friendly staff but I wouldn’t stay again for the price we paid.
Stayed 2 nights in Sep 2025

10/10 Excellent

Dwayne, Piperton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 6 nights in Jul 2025

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zero negatives with this property and our stay. Friendly, very clean, good location. The property is one year old and looks like brand new. Very happy with our decision to stay here
Stayed 3 nights in Sep 2025