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Otter Hotel

4.0 star property

Photo gallery for Otter Hotel

A couple sitting by a hot tub with a mountainous backdrop.
Creator video - submitted by yakeandmarie
A terrace with a sofa, chairs, and a fire feature, overlooking a snow-covered mountain.
A cozy lounge area with a stone fireplace, leather seating, and a wooden coffee table.
A modern restaurant with wooden flooring, cushioned seating, and a bar area.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$1,429
includes taxes & fees
26 Aug - 27 Aug

Explore the area

View map
1000 600 Banff Ave, Banff, AB, T1L1H8
  • Place, Banff National Park
    ‪1 min walk‬
  • Place, Banff National Park Information Centre
    ‪18 min walk‬
  • Place, Banff Centre for Arts and Creativity
    ‪18 min walk‬

Room options

View all photos for Hotel Room 2 Queen Beds

A hotel room with two beds, wooden headboards, and a carpeted floor.

Hotel Room 2 Queen Beds

9.4 out of 10
Exceptional
(46 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds

A hotel room with two beds, a wooden headboard, a large window, and a view of greenery.

Superior Room, 2 Queen Beds

9.6 out of 10
Exceptional
(39 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

A modern hotel room with a large bed, wooden paneling, and a bench with robes.

Superior Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Queen Beds, Mountain View

A hotel room with two beds, a wooden headboard, a nightstand with a phone, and a power outlet.

Superior Room, 2 Queen Beds, Mountain View

9.2 out of 10
Wonderful
(14 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed, Balcony, Mountain View

A hotel room with a large bed, a television, a desk with a chair, and a view of mountains through a window.

Superior Room, 1 King Bed, Balcony, Mountain View

9.0 out of 10
Wonderful
(7 reviews)
  • Mountain view
  • 27 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior King Suite

A modern bedroom with a large bed, wooden headboard, and a built-in window offering a view of greenery.

Superior King Suite

9.6 out of 10
Exceptional
(7 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Mountain View King Suite

A modern hotel room with a large bed, a desk with two stools, and a view of a mountainous landscape through the windows.

Mountain View King Suite

9.0 out of 10
Wonderful
(20 reviews)
  • Mountain view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Superior Accessible Room, King

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of greenery outside.

Superior Accessible Room, King

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

About the area

Banff

At Otter Hotel you'll be 1.5 km (0.9 mi) from Banff National Park Information Centre and 3.1 km (1.9 mi) from Bowl Valley Five Pin and Pints. Highlights at this hotel include 2 hot tubs, a restaurant and free self-parking. .The restaurant, Good Folk, is open for breakfast and dinner. Added amenities include free Wi-Fi in public areas and a gym. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Attractions within a 10-minute drive of this 4-property class Uptown District hotel include Upper Hot Springs and Banff Gondola.

What's nearby

  • Banff National Park - 1 min walk - 0.0 km
  • Banff Legacy Trail - 18 min walk - 1.5 km
  • Banff National Park Information Centre - 18 min walk - 1.6 km
  • Banff Centre for Arts and Creativity - 18 min walk - 1.6 km
  • Central Park - 6 min drive - 1.7 km

Getting around

  • Banff Station - 20 min walk
  • Calgary International Airport (YYC) - 93 min drive

Restaurants

  • ‪The Canadian Brewhouse - ‬17 min walk
  • ‪A&W Canada - ‬2 min walk
  • ‪PARK Distillery Restaurant + Bar - ‬18 min walk
  • ‪Shoku Izakaya - ‬20 min walk
  • ‪The Old Spaghetti Factory - ‬18 min walk

About this property

Otter Hotel

There's a restaurant on site. WiFi is free in public spaces. Otter Hotel offers its guests 2 hot tubs and a fitness centre. Otter Hotel also features multilingual staff, a fireplace in the lobby, and a lift. Free self parking is available.

This 4-star Banff hotel is smoke free.

  • 174 guestrooms or units
  • Charging station for electric cars
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Fireplace in lobby
  • Lift
  • No smoking on site
  • Dining venue
Otter Hotel offers 174 accommodations with a safe and a hairdryer. Cable televisions are provided. This Banff hotel provides complimentary wireless Internet access. Guests can make use of the in-room fridges and coffee/tea makers. Housekeeping is provided on a daily basis.

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The price is NZ$1,346
includes taxes & fees
21 Aug - 22 Aug
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free covered self parking on site
  • Limited on-site self parking

Food and drink

  • A restaurant

Restaurants on site

  • Good Folk

Things to do

  • 2 hot tubs
  • Gym

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In a national park
  • In the mountains

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (107 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 50-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: CAD 30 per pet, per day
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 30 per pet, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Otter Hotel Hotel
Otter Hotel Banff
Otter Hotel Hotel Banff

Frequently asked questions

Is parking available at Otter Hotel?

Yep, Otter Hotel has a free self car park.

How much does it cost to stay at Otter Hotel?

As of 29 Jul 2026, prices found for a 1-night stay for 2 adults at Otter Hotel on 26 Aug 2026 start from NZ$1,429, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Otter Hotel?

No, Otter Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Otter Hotel?

Yep, you can grab a meal at Otter Hotel's onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Otter Hotel?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Otter Hotel?

Cats and dogs are welcome at Otter Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Otter Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1671 out of 2104 reviews
Rating 8 - Good. 281 out of 2104 reviews
Rating 6 - Okay. 106 out of 2104 reviews
Rating 4 - Poor. 27 out of 2104 reviews
Rating 2 - Terrible. 19 out of 2104 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay, great restaurant and friendly staff
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Maria Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay and enjoyed the outdoor hot tub!
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

VIVIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff, great location, affiliated restaurants were some of our favorites
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

akacia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great accommodation!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was wonderful. Loved the rooms, views, hot tub, restaurant, and staff was helpful!
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

Reena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel.. Hot tubs were spacious
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

JASON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place. Super clean, good atmosphere, good for kids
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Mae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing time, clean, gorgeous outdoor area, free bus pass. We can't wait to stay here again!
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hot tub and rooms
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, Love the coffee and tea in room - the pourover was great! Also the front desk was very helpful giving suggestions for hikes and restaurants
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff, and beautiful hot tub and workout room!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, location, and property/amenities. Will be staying there again when in Banff.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Arshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Loved the hot tub
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful and relaxing stay. Will definitely be back.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great attention and the place was really nice, the pool was great had an amazing view.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the stay! Was comfortable and quiet
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, easy parking access
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Hayleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super lovely place! Loved how they have free bus tickets to get downtown
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff. Made for an enjoyable experience in Banff.
Stayed 4 nights in Apr 2026
Verified

8/10 Good

Joffre

Great hotel. Further away from downtown , but it’s worth the drive if you find a good deal
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful & friendly reception & bar staff. Room service was great. Hot tubs & area were very clean.
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Laura

Liked: Cleanliness
Rooftop hot pool was amazing!
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was very nice, the outdoor hot tubs awesome
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Ehud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect hotel, great design, great service easy to get to the ski resorts highly reccomended
Stayed 5 nights in Mar 2026