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Chevron Renaissance - HR Surfers Paradise

3.5-star property
23 Ferny Avenue, Surfers Paradise, QLD 0508 053 286
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4.1 out of 5
Very good!
See all 52 wotif Reviews

"Our room was in a great location overlooking the ocean " More

By a verified traveller on Sun 05 Nov 2023

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Hotel Description

Chevron Renaissance - HR Surfers Paradise places you steps from Chevron Renaissance and within a short 5-minute stroll of Cavill Avenue.

Each apartment is individually decorated and features a flat-screen TV with digital channels, along with a washer/dryer, free WiFi, and free wired internet. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A furnished balcony, a living room, and a coffee/tea maker are also available. Housekeeping is not available.

Enjoy the indoor swimming pool, outdoor swimming pool, gym, and sauna. The apartment building's restaurant is a nice spot to grab a bite. Added amenities include free WiFi in public areas, a kids' swimming pool, and a coffee shop/cafe. There's also the convenience of free self parking.

Family Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2196)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Apartment, 2 Bedrooms, 2 Bathrooms, Ocean View (Apartment 2305)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Deluxe Apartment

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Family Apartment, Multiple Beds, Ocean View

Bed Count 1 King Bed Maximum Occupancy 8 Max

Apartment, 2 Bedrooms, 2 Bathrooms, Courtyard View (Apartment 2196)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Apartment, 2 Bedrooms (Apartment 1092)

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Chevron Renaissance - HR Surfers Paradise ratings based on 52 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Chevron Renaissance - HR Surfers Paradise

Everyone (25) Couples (3) Family (23)
5 out of 5
Great location

Posted by on 21 Apr. 2024

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Comment from Hotel Management

21 Apr. 2024 by Casey

Thank you

1 out of 5
Stay i this property is a headache. The check in was a nightmare, theres nonone to talk in the office (regardless of the day or hour) keys must be collected from a security box in another location but I never received the code to open the safety box the phone provided doesn’t work and the didn't get any reply by email either. After 1 hour with wotif costumer service neither them or I could contact anyone in charge of the property, my little one was asleep in the car and I was asked to move multiple times from the "loading zone" stipulated by the as parking spot for key collection, the only way I could get my keys was because someone else was collecting theirs and opened the security box and I beg them to let me grab my set, I show them almost crying how long I was trying to contact the property regarding my problem and finally they let me get my keys, the return was a nightmare too and again I only was able to drop off the keys in the security box because someone else was opening the safe. The apartment was dirty when we arrived, the beds broken with pieces hanging off the base support and the springs sticking out of the mattresses, the showers and toilet seats in very bad condition too, thick dust and stains in various surfaces and again no one to talk to apart from the wotif customer service but they can't do anything because. The parking is so small that we couldn't get out of the car through the doors we had to use the booth for it.

Posted by on 14 Feb. 2024

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Comment from Hotel Management

15 Feb. 2024 by Casey

Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the challenges you experienced during check-in and throughout your stay.We have investigated the issues you raised and found that the access code was indeed sent to the email address and phone number you provided to us, 10 minutes prior to your arrival. We are very sorry to hear that you had any trouble and will continue to investigate everything you have detailed.

5 out of 5
Our room was in a great location overlooking the ocean

Posted by on 5 Nov. 2023

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Comment from Hotel Management

5 Nov. 2023 by Casey

Thanks Mark, hopefully you can stay again soon.

5 out of 5

Posted by on 25 Oct. 2023

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Comment from Hotel Management

26 Oct. 2023 by Tim

Thank you.

4 out of 5

Posted by on 21 Jul. 2023

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Comment from Hotel Management

11 Sep. 2023 by Casey

Thanks Sam

3 out of 5
The room itself was excellent …but on our first morning we were woken at 6.45 with hammering and an electric kango hammer. We called Tim from Holiday Rentals Surfers Paradise who did our booking and he said it’s nothing to do with him call maintenance, spent all morning trying, Tod m.manager got it fixed said they shouldn’t have started till 8am apparently Tim had emails on this ,under the lounge and chairs was a lot of dust as my self and granddaughter would have sneezeing fits in this room .. other than that a great apartment

Posted by on 19 Jul. 2023

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Comment from Hotel Management

19 Jul. 2023 by Tim

We didn't say it had nothing to do with us. We simply said we were not aware of any renovations, but if you contact our office they will be able to confirm. You rang well over 10 times and we tried our best to help you on every occasion. We are glad they only interrupted your stay on that one morning, and you enjoyed the rest of your week.

5 out of 5

Posted by on 29 Jun. 2023

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Comment from Hotel Management

5 Jul. 2023 by Casey

Thank you

5 out of 5
Overall it was a great stay. If say 9/10 The only minor issue was a bit having to find parking to collect the keys at 7pm from the HRSP office in and then drive 1km to the apartment.

Posted by on 22 Jun. 2023

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Comment from Hotel Management

22 Jun. 2023 by Tim

Thank you, I am glad you had a great stay.

4 out of 5
Ideal location for centre of Cavil Avenue. Clean and freshly decorated. Nice furnishings and great views.

Posted by on 22 Jun. 2023

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Comment from Hotel Management

23 Jun. 2023 by Casey

Thank you Mary, hopefully you can stay with us again soon.

2 out of 5
The apartment smelt like dampness, the king bed and the single bed was broke now our backs feel broken, the internet wasn’t working so we had restless kids who couldn’t watch cartoons, the fridge didn’t shut properly, there was one balcony chair as the other one was broken and dangerous and sharp, the kettle and toaster were rusty. The furniture was old and damaged. The best part about it was the air con and the pool.

Posted by on 12 Feb. 2023

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Comment from Hotel Management

12 Feb. 2023 by Casey

We have tried to investigate, but not sure you have the correct property manager, as we have no Jade that has a booking with us in this resort. Please reach out as we would love to follow up this review. All apartments are professionally cleaned and furniture is all updated as required. The complimentary wifi is provided by a third party and they have a 24 hour hotline if you have any problems.

About the Chevron Renaissance - HR Surfers Paradise

Location 23 Ferny Avenue, Surfers Paradise, QLD 4217

Property Features

Chevron Renaissance - HR Surfers Paradise offers its guests a children's pool, an indoor pool, an outdoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. There's an onsite business center. WiFi is free in public spaces. A fitness center, spa services, and barbecue grills are also featured at Chevron Renaissance - HR Surfers Paradise. Free self parking is available. This 3.5-star Gold Coast apartment is smoke free.

  • 17 guestrooms or units
  • Business facilities
  • Self-service laundry
  • Tour and ticket information
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Children's pool
  • Separate living room
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Metro station: Cypress Avenue Station (0.5 km / 0.3 mi)
  • Parking: Free self parking

Room Amenities

Chevron Renaissance - HR Surfers Paradise offers 17 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wired and wireless Internet access. 38-inch flat-screen televisions come with digital channels.

  • In-room kitchen
  • Washer and dryer
  • Private balcony (furnished)
  • Flat-screen television
  • Digital channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Coffee maker
  • Kitchenware
  • Bathtub or shower
  • Iron and ironing board
  • Air conditioning
  • Unique furnishings
  • Unique decor

Food & Drink

Chevron Renaissance - HR Surfers Paradise has a restaurant on site.

Nearby Activities

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

There is no front desk at this property. The check-in location differs from the property location. Check-in location: [Shop 2, 3142 Surfers Paradise Blvd., Surfers Paradise, QLD, 4217].

This property does not have a front desk. The check-in location differs from the property location. To check in, guests will need to go to Shop 2, 3142 Surfers Paradise Blvd., Surfers Paradise, QLD, 4217

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • No front desk
  • Debit cards not accepted
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Hotel Names

  • GCHR Chevron Renaissance Apartment Surfers Paradise
  • GCHR Chevron Renaissance Apartment
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  • Apartment Chevron Renaissance – GCHR
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  • Chevron Renaissance GCHR Apartment
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  • Apartment Chevron Renaissance – GCHR
  • Chevron Renaissance – GCHR Surfers Paradise
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  • Apartment Chevron Renaissance – GCHR
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  • Chevron Renaissance HR Surfers Paradise
  • Chevron Renaissance - HR Surfers Paradise Apartment
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.