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Hotel Description

At Crystal Bay on the Broadwater, you'll be 4.7 km (2.9 mi) from Surfers Paradise Beach and 5.6 km (3.5 mi) from Chevron Renaissance. Highlights at this aparthotel include an outdoor swimming pool, and in-room kitchens and washers/dryers.

Each apartment is soundproofed and features an LCD TV with cable channels, along with free WiFi, a balcony, and a coffee/tea maker. In-room dining is easy with a kitchen that comes equipped with a refrigerator, a microwave, and a stovetop. A hair dryer, an iron/ironing board, and a phone are also available. Weekly housekeeping is available.

Enjoy the gym, spa tub, sauna, and pool loungers. Added amenities include free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute drive of this 3.5-star Labrador aparthotel include Cavill Avenue and SkyPoint Observation Deck.

Traditional Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$344* Per night/room 4 Apr. - 5 Apr.

Apartment, 3 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Family Penthouse, 3 Bedrooms, Sea View, Mezzanine

Bed Count 1 King Bed Maximum Occupancy 7 Max

Deluxe Two Bedroom Apartment With Two Bathrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Family Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Crystal Bay on the Broadwater ratings based on 360 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Crystal Bay on the Broadwater

Everyone (158) Couples (61) Family (139)
5 out of 5
I felt safe as I was traveling on my own

Posted by on 5 Mar. 2024

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5 out of 5
Great

Posted by on 13 Feb. 2024

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4 out of 5
A nice place to stay that's affordable. Stayed for a week after getting surgery done at the Gold Coast Private Hospital, room was nicely sized for a 1 bedroom apartment, fairly clean, cupboards in the kitchen need a good wipe out and above the microwave, but lovely views from the 8th floor overlooking the water, will stay again!

Posted by on 12 Feb. 2024

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4 out of 5
Great views of the Broadwater and the layout of the unit was ideal. Plenty of outdoor furniture and shaded areas at all times of day. Lots of crockery and cutlery, also amazing water pressure in the shower On arrival there was a very strong almost overwhelming smell of carpet deodorant. A pot scouring pad was supplied/no sponge and a piece of “Chux” wipe not much larger than my hand. Only one dishwasher tablet. They insist that all rubbish be bagged before sending down the chute yet don’t supply any except one in a bin Smoke detector sounded at 7am first morning and couldn’t be reset so I had to disconnect it. Reported the problem to reception who said that they would send somebody to fix it, six days later nobody had done anything. Health and safety issue here

Posted by on 23 Jan. 2024

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5 out of 5
Great accomodation great location very comfortable everything we needed and more close to Helensvale to surface paradise would definitely go again and recommend this accommodation no 1 for a comfortable stay

Posted by on 16 Jan. 2024

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5 out of 5
Lovely room, great view. Friendly service. Clean.

Posted by on 15 Jan. 2024

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4 out of 5
The size of the apartment,very spacious,

Posted by on 25 Dec. 2023

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5 out of 5
The hotel is located in a nice and quite pocket. A very nice walks on the nearby Broadwater parks. The apartment had a very nice views of the harbour. The hotel has a very nice outdoor pool and jacuzzi, it also has a sauna and heat baths.

Posted by on 17 Dec. 2023

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5 out of 5
Extremely tidy, great for kids and perfect spot

Posted by on 10 Dec. 2023

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4 out of 5
The apartment was clean, with a a good view of the water, suitable for our short getaway. Staff at reception were friendly, and helpful. One minus was that the television was tiny, and dated. Other than that, we had a lovely stay.

Posted by on 16 Nov. 2023

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About the Crystal Bay on the Broadwater

Location 182 Marine Parade, Labrador, QLD 4215

Property Features

As a guest of Crystal Bay on the Broadwater, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and a vending machine are also featured at Crystal Bay on the Broadwater. Self parking is free. This 3.5-star Gold Coast aparthotel is smoke free.

  • 1 building
  • 47 guestrooms or units
  • 14 levels
  • Poolside lounge chairs
  • Self-service laundry
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Helensvale Station (9.7 km / 6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Crystal Bay on the Broadwater offers 47 air-conditioned accommodations with washers/dryers and coffee/tea makers. Rooms open to balconies. Each accommodation is individually furnished and decorated. Accommodations at this 3.5-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers and hair dryers. This Gold Coast aparthotel provides complimentary wireless Internet access. 32-inch LCD televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • HD television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (weekly)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 8:30 AM - 12:30 PM
Front desk staff will greet guests on arrival.

Check-in hours are 8:30 AM - 12:30 PM on Sunday.

This property's front desk is open during the following times:

  • Monday - Friday: 8:30 AM - 5:00 PM
  • Saturday - Sunday: 8:30 AM - 12:30 PM
Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 30.0 per day.
  • Cribs (infant beds) are available for AUD 30.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 30.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Bay Broadwater Apartment Labrador
  • Crystal Bay Broadwater Labrador
  • Crystal Bay Broadwater Apartment
  • Crystal Broadwater Labrador
  • Crystal Bay on the Broadwater Labrador
  • Crystal Bay on the Broadwater Aparthotel
  • Crystal Bay on the Broadwater Aparthotel Labrador

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.