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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 6 outdoor pools

Photo gallery for Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

6 outdoor pools, pool umbrellas
Outdoor banquet area
Sauna, steam room, body treatments, massages on the beach, body scrubs
15 restaurants, breakfast, lunch, dinner served; Italian cuisine
Sauna, steam room, body treatments, massages on the beach, body scrubs

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710
  • Akumal Beach
    ‪6 min drive‬
  • Yal-ku Lagoon
    ‪9 min drive‬
  • Half Moon Bay
    ‪9 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪78 min drive‬

Room options

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Furnished balcony
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
  • 37.12 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Family Selection Suite Beachside (Up to 2 kids FREE under 17 years)

Highlights

Furnished balcony
Individually decorated
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2023
  • 103 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

9.0 out of 10
Wonderful
(7 reviews)

Highlights

Furnished balcony
Individually decorated
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Renovated in 2023
  • 37.12 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Highlights

Furnished balcony
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
  • 51.5 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

About the area

Kantenah

A luxury stay in Kantenah awaits you at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive. You'll be 10.7 km (6.7 mi) from Akumal Beach and 20 km (12.4 mi) from Xel-Há Park. Highlights at this all-inclusive property include 15 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, body scrubs and facials along with access to the sauna and steam room. The restaurant, The Nest, is open for breakfast and dinner. Es Niu Pool Bar is the property's own bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. Free full breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Within a 30-minute drive of this 5-property class Kantenah property, attractions include Half Moon Bay and Soliman Bay.

What's nearby

  • Akumal Beach - 6 min drive - 7.5 km
  • Akumal Ecological Center - 6 min drive - 7.5 km
  • Xpu-ha Beach - 7 min drive - 7.8 km
  • Yal-ku Lagoon - 9 min drive - 5.7 km
  • Half Moon Bay - 9 min drive - 9.2 km

Getting around

  • Tulum Intl. Airport (TQO) - 73 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬4 min drive
  • ‪Beach Bbq - ‬4 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk
  • ‪La Hacienda - ‬1 min walk

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Luxury property on the beach, with 6 outdoor pools
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 15 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 18 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Valet parking is free. A complete renovation of Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 170 guestrooms or units
  • 2 levels
  • 4 buildings
  • 15 dining venues
  • 2 bars on the beach
  • 3 swim-up bars
  • 18 bars or lounges
  • Built in 2002
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers 170 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Each accommodation is individually decorated. Smart televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Similar properties

Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, 1,012 reviews
Grand Palladium Kantenah Resort & Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Kayaking
  • Mini golf
  • Outdoor pool (guest access)
  • Pilates classes
  • Segway rentals/tours
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2002
  • Communal living room
  • Designated smoking areas (fines apply)
  • Renovated entire property - December 2023

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 34 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Frequently asked questions

What is the cancellation policy at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yep, Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive has free valet parking.

Are there any beaches close to Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

The closest beach to Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is Half Moon Bay (4.7 km).

Is there a spa on site at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a pool?

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive features a private beach, 2 beach bars and 6 outdoor pools. All guestrooms come with Hot tubs, Private jetted baths and 24-hour room service.

What makes Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive a romantic place to stay?

A private beach and couples dining, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive.

Is Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive serve breakfast?

Yep, free full brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

No, Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 18 lounge bars, and grab a meal at the onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

No, only service animals are allowed.

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 133 out of 196 reviews
Rating 8 - Good. 39 out of 196 reviews
Rating 6 - Okay. 15 out of 196 reviews
Rating 4 - Poor. 4 out of 196 reviews
Rating 2 - Terrible. 5 out of 196 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jongwoo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place in the world.
Stayed 7 nights in Mar 2025

10/10 Excellent

Christopher Lee

Stayed 7 nights in Mar 2025

10/10 Excellent

Avery Wayane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff!!
Stayed 6 nights in Mar 2025

10/10 Excellent

JoLynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family of four has been traveling to the Riviera Maya for the past 13 years. We always spend spring break at different resorts. This was our second time (first trip was on 2020 post Covid) to the Grand Palladium. We loved our first stay, but our recent visit was absolutely wonderful!!! The new Family Selection program is great! The resort is beautiful and well maintained, but the employees make the difference. I cannot say enough good things about them all. Everyone smiles and says hello! They are incredibly friendly and helpful. Humberto was taking care of us prior to our arrival and treated us as royalty during our entire stay!!! Can't thank him enough for our best stay on the Riviera Maya!!! Butlers Paris, Emmanuel and Luis were incredible as well! The maid service provided was impeccable which was greatly appreciated!!! I cannot recommend this property and the Family Selection highly enough! So grateful and blessed to have had this experience!
Stayed 7 nights in Mar 2025

10/10 Excellent

Jennifer Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just returned from a stay at the Family Selection at Grand Palladium. We had two adults as well as 14 and 16yo girls. I think it's fair to say that all of our expectations were exceeded. The property itself is huge- I would venture to guess we saw less than half. If (hopefully when) we go again, I would do Family Selection again as it gives you the most access across all the areas. Our butler was incredibly helpful; particularly with making our dinner reservations at the a la carte restaurants. We ate at the Hibachi restaurant (Sumptuori), the Italian restaurant (Portofino), the steak house (El Dorado), and the Brazilian Steakhouse (Bahia and Brasa.) Again, if (hopefully when) we return, I would revisit all except the Brazilian steakhouse. They seemed to be short staffed and you only get one shot at each meat. We ate breakfast at the Nest each day. They had a buffet and also the ability to order from the menu. Most days for lunch we ate at Es Niu which had a great selection and amazing service from Maria, Leo and Lizbeth. Overall this was an amazing trip. We didn't leave feeling as though we needed a vacation following our vacation. We were able to relax and enjoy the various things offered. Highly recommend.
Stayed 6 nights in Mar 2025

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a week in the Family Selection in a swim up suite. We have a 9 and 12 year old. It was nice having the pool area outside the suite for them to hang out in. The food at the buffets are decent. A good amount of fresh grilled items. Book the restaurants in advance. IMO El Dorado (get Filet Mignon), Japanese Restaurant, and Italian Restaurant are worth booking. The Thai and Brazilian places were not great. Staff are awesome. We had a Butler and it was so handy, they are so responsive. The only warning I would say is it is a great place to go as a family or someone looking for a relaxing vacation. If you are looking to party hard the night time entertainment is OK and the adults only TRS pool seemed to be filled with 60 who were not exactly in the partying mood. It was a great place for what we wanted.
Stayed 7 nights in Mar 2025

10/10 Excellent

Lindsay Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at family selection. Our Butler was so incredibly helpful. Loved our private pool and the Nest . Room service was amazing . Staff were so kind and helpful. Loved so many things about this resort. Will definitely be coming back.
Stayed 9 nights in Mar 2025

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! Will definitely be back!
Stayed 8 nights in Mar 2025

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely loved our stay at Grand Palladium Family Selection. Having the VIP butler services was an added upgrade that was absolutely worth it! They were all truly amazing, helpful and very friendly. The two recommendation our family would like to make is the dinning out options are sometimes confusing on the app. It looks like the buffet is open on the Palladium app and a couple times we arrived to the restaurants as there were closing which was frustrating. Having more mid-day (11am-1pm) dinning options would be great for family with teens! Haha! Another recommendation would be to make sure hot food is kept and served hot, not luke warm like we experience a few times. One of our family members experienced major stomach upset/fever etc by day 5 of our stay for 4 days and made the ability to do excursions Impossible. Maybe due to this issue? We do sincerely appreciate everything Palladium had to offer and we can’t wait to come back again one day soon! Mucho gracias!!!
Stayed 10 nights in Mar 2025

10/10 Excellent

Stacey

Stayed 4 nights in Mar 2025

10/10 Excellent

Heather Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Service was amazing.
Stayed 7 nights in Mar 2025

10/10 Excellent

Parsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful resort with amazing staff and very well maintained property
Stayed 7 nights in Mar 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 7 nights in Mar 2025

10/10 Excellent

Adrianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, spotless rooms and common areas. Excellent friendly service, great variety of nightly entertainment
Stayed 6 nights in Mar 2025

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating. Villa 40 is a must and the butlers, Emmanuel and Luis, are amazing. Great resort, with great people, making great memories.
Stayed 9 nights in Feb 2025

10/10 Excellent

Atul

Stayed 5 nights in Dec 2024

8/10 Good

Dennis

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort is absolutely beautiful! The beach was so amazing. Pools were great too. Food was decent. Hard to get dinner reservations to the restaurants and service was slow. Rooms were always clean and well stocked. We had a butler we could text any time and they would be so helpful. Overall, great trip
Stayed 7 nights in Mar 2025

10/10 Excellent

MIREN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We love coming to the Riviera Maya, but we have never been before to this resort. We stated at FS at Kantenah w two kids ages 9 and 5. We stayed at building 50 and loved the location. Close to the beach and across the FS pool and buffets The resort is stunning. Located within the jungle and mangroves, wildlife is everywhere, and our kids loooved it. We counted over 100 iguanas, saw a snake, agoutis, coatis and a basilisk lizard. Service is just out of this world, everywhere. From the people taking care of the grounds to the Buttler team. Daniela, Guillermo and Rogelio made our stay the most special. They were so helpful. Our kids got sick and helped us get the dr to the room, let us know when medication was ready, make sure that we had all we needed in the room all the time, informed us about the entertainment every day and surprised our kids with spectacular balloon art one night when we came back to the room. Lizbeth at the FS pool is the kindest, hard working and attentive waitress. Always making sure people were happy and served. Our days in the pool were always brightened by her service. Fernanda the FS manager is a star. Always checking around, making sure all is going well, helping tidy the areas, talking to customers, really made a difference to see a Manager so involved and caring. Room was perfect. So clean. After this, it will be hard to match. Absolutely a great week.
Stayed 7 nights in Mar 2025

10/10 Excellent

Lety

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful resort would definitely recommend
Stayed 4 nights in Feb 2025

10/10 Excellent

Lisa Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Reece John

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family Selection beach is awesome, hammocks, cabanas and loungers everywhere. Water was perfect turquoise blue 👌
Stayed 8 nights in Mar 2025

10/10 Excellent

Corey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice.
Stayed 7 nights in Mar 2025

8/10 Good

Tyra, Middletown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view, walking distance to the beach, great service. Abraham, our butler, was great. Very attentive and took care of the little details so I could relax. My only feedback was the ants in our room ruined room service and the buffets during the day weren’t great.
Stayed 4 nights in Mar 2025

10/10 Excellent

Justin S

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing week for family vacation!! Great amenities, staff was super friendly, great service and even better service from our butler Mr. Abraham!! He paid attention to small details and made our trip a very memorable one!
Stayed 7 nights in Mar 2025

10/10 Excellent

Yimeng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 7 nights in Mar 2025