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Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

5.0 star property
Luxury property on the beach, with 6 outdoor pools

Photo gallery for Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

6 outdoor pools, pool umbrellas
Private beach, white sand, sun-loungers, beach umbrellas
Reception
15 restaurants, breakfast, lunch, dinner served; Italian cuisine
15 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

9.0 out of 10
Wonderful

Popular amenities

The current price is NZ$1,220
includes taxes & fees
5 Jan - 6 Jan 2026

Explore the area

View map
Crta Federal Chetumal-Puerto Juarez, Km. 259-100 Predio 1, Kantenah, QROO, 77710
  • Place, Cenote Azul
    ‪6 min drive‬
  • Place, Cenote Cristalino
    ‪6 min drive‬
  • Place, Ecopark Kantun Chi
    ‪7 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪127 min drive‬

Room options

View all photos for Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Rooftop Private Pool (Up to 2 kids FREE under 17years)

Highlights

Furnished balcony
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

Family Selection Junior Suite Garden View (Up to 2 kids FREE under 17years)

8.0 out of 10
Very good
(10 reviews)

Highlights

Furnished balcony
Individually decorated
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years) | Balcony view

Family Selection Junior Suite Swim-up (Up to 2 kids FREE under 17 years)

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Furnished balcony
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Family Selection Suite Beachfront

Family Selection Suite Beachfront

Family Selection Suite Beachfront

Highlights

Furnished balcony
Individually decorated
Private indoor hot tub
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Blackout curtains
  • 103 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Kantenah

A luxury stay in Kantenah awaits you at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive. You'll be 10.7 km (6.7 mi) from Akumal Beach and 20 km (12.4 mi) from Xel-Há Park. Highlights at this all-inclusive property include 15 restaurants, 6 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, body scrubs and facials along with access to the sauna and steam room. The restaurant, The Nest, is open for breakfast and dinner. Es Niu Pool Bar is the property's own bar. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free water park and free kids' club. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. Free full breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Attractions within a 20-minute drive of this 5-property class Kantenah property include Puerto Aventuras Marina and Half Moon Bay.

What's nearby

  • Cenote Azul - 6 min drive - 7.5 km
  • Cenote Cristalino - 6 min drive - 7.8 km
  • Ecopark Kantun Chi - 7 min drive - 8.5 km
  • Xpu-ha Beach - 7 min drive - 7.8 km
  • Puerto Aventuras Golf Club - 8 min drive - 11.3 km

Getting around

  • Tulum Intl. Airport (TQO) - 73 min drive

Restaurants

  • ‪Xtra Time Sport Bar - ‬1 min walk
  • ‪La Hacienda - ‬1 min drive
  • ‪Aurum (Lobby Bar) - ‬7 min walk
  • ‪Arrecifes - ‬4 min drive
  • ‪Helios Restaurant - ‬4 min drive

About this property

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive

Luxury property on the beach, with 6 outdoor pools
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 15 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars and 18 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Valet parking is free.

Smoking is allowed in designated areas at this 5-star Kantenah property.

  • 170 guestrooms or units
  • 2 levels
  • 4 buildings
  • 15 dining venues
  • 2 bars on the beach
  • 3 swim-up bars
  • 18 bars or lounges
  • Built in 2002
  • Full breakfast (free)
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Smoking in designated areas
  • Coffee shop
Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers 170 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies. Each accommodation is individually decorated. Smart televisions come with satellite channels. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Kantenah property provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks and safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Grand Palladium Kantenah Resort & Spa All Inclusive
  • On private beach
  • Pool
  • Breakfast included
  • All-inclusive
4.2 out of 5, Very good, 1,023 reviews
The price is NZ$690
includes taxes & fees
5 Jan - 6 Jan 2026
Grand Palladium Kantenah Resort & Spa All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:00 AM
  • 15 restaurants
  • 18 bars/lounges
  • 2 beach bars
  • 3 swim-up bars
  • A coffee shop/cafe
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • Es Niu Pool Bar
  • La Hacienda
  • Portofino
  • The Nest

Things to do

  • 24-hour gym
  • 6 outdoor pools
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Kayaking
  • Mini golf
  • Outdoor pool (guest access)
  • Pilates classes
  • Segway rentals/tours
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • In-room cot
  • Laundry facilities
  • Mini golf
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • No lift
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Built in 2002
  • Communal living room
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 34 per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Family Selection At Grand Palladium Kantenah Resort Spa

Frequently asked questions

What is the cancellation policy at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

As of 17 Dec 2025, prices found for a 1-night stay for 2 adults at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive on 5 Jan 2026 start from NZ$1,213.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yep, Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive has free valet parking.

Are there any beaches close to Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

The closest beach to Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is Half Moon Bay (4.7 km).

Is there a spa on site at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a pool?

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive features a private beach, 2 beach bars and 6 outdoor pools. All guestrooms come with Hot tubs, Private jetted baths and 24-hour room service.

What makes Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive a romantic place to stay?

A private beach and couples dining, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive.

Is Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive serve breakfast?

Yep, free full brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

No, Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Relax with a coldie at the 2 beach bars or 18 lounge bars, and grab a meal at the onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive?

No, only service animals are allowed.

Reviews

Family Selection At Grand Palladium Kantenah Resort & Spa - All Inclusive Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness
Rating 10 - Excellent. 165 out of 244 reviews
Rating 8 - Good. 46 out of 244 reviews
Rating 6 - Okay. 21 out of 244 reviews
Rating 4 - Poor. 7 out of 244 reviews
Rating 2 - Terrible. 5 out of 244 reviews

Reviews

10/10 Excellent

KAKHA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family-friendly
Stayed 6 nights in Sep 2025

10/10 Excellent

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Amazing stay Stayed in Villa 40 swim up suit Brilliant room lots of space Food was great Service was also great Cant wait.to go back Special shout to iur 3 concierge in Villa 40 for looking after us and making our stay so special
Stayed 7 nights in Aug 2025

10/10 Excellent

Briana Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2025

8/10 Good

Glen Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2025

10/10 Excellent

Theodore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property is warm, inviting and very helpful. They will go out of their way to make sure your every need is met as best as possible. The rooms and facilities are very clean and well kept. The property itself has many beautiful buildings, landscaping and Koi ponds. We really enjoyed our stay and will miss the awesome hospitality!
Stayed 5 nights in Aug 2025

10/10 Excellent

Joshua

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about our trip.
Stayed 5 nights in Aug 2025

10/10 Excellent

Zohair, Old Forge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an amazing time with our family. The only feedback - we booked a family selection room with a swimup pool. It would be nice if there was some privacy separation between the pool of our neighbors. We had instances where our neighbors were in front of our pool area, basically viewing inside of our room. Other than that, everything was perfect.
Stayed 4 nights in Aug 2025

8/10 Good

Alexia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Aug 2025

4/10 Poor

Jason

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Trip dates: Aug 1–6, 2025. Family of 4, teens 15 & 17. Resort looks great but lacks follow-through. We were assigned the wrong bed type (one king) and had to push for a room change. Food quality is a major issue—cold, bland, and very small portions. I got food poisoning from the Sports Bar and was sick for 24 hours. Family Selection restaurant (The Nest) was slow and inedible. Pools are mixed—Colonial is too deep, Family Selection overcrowded, but White Sands pool was the best part of the resort. Drink quality poor at most bars except Churchill’s in Kantenah lobby. Also got stuck in a 2-hour Travel Club sales pitch just for massage vouchers—not worth it. Overall, disappointing stay. Won’t return.
Stayed 5 nights in Aug 2025

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Butler service was amazing. Hotel grounds are amazing. Restaurants were great. Staff are awesome
Stayed 6 nights in Jun 2025

8/10 Good

Yenly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los tragos no les estan echando alcohol. Son agua . El steak que ellos llaman ribeye es como una chuleta de puerco y el buffet toda la comida es fria.
Stayed 7 nights in Jul 2025

4/10 Poor

Yana

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Staff & service
We were a party of 16 and it was very hard to make dinner reservations to eat all together, even at the buffet. The rooms are on the smaller side. The bathrooms have very little counter space. The staff doesnt try to accomedate with any request. Beach is not swimeable, too much sea weed.
Stayed 7 nights in Jul 2025

10/10 Excellent

Oksana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

4/10 Poor

Shane

Travelled with family
Liked: Property conditions & facilities
It was huge and well kept around the grounds. We went when the seaweed was extreme however they did their best to keep it clean. The pools were nice and enjoyable and the food was… okay. The biggest issue was we had family selection VIP and yet felt like we had no benefits except a butler (who just was a concierge for the most part) the “vip” pool had rough edges and my kids and I all got extremely sick from it. I presume diapers full of poop from irresponsible parents swimming in there. It was gross. Another big issue was the pressure to upgrade our VIP with a better VIP. I mean why did we pay for it if it’s useless? Absolutely ridiculous waste of money. Learned my lesson to never pay for VIP at these resorts. Our main bar in the vip section was closed. The hammocks in our vip section empty and barren. The beach area abandoned. Overall I had a bad experience and will never invest in their resort again.
Stayed 10 nights in Jun 2025

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Placido, Anaheim

Stayed 4 nights in Jun 2025

10/10 Excellent

Regina

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This place is for all families very clean and safe- the staff excellent and exceptional- my seven year old daughter had the best time at this resort!! We will definitely be back to visit!
Beautiful Flamingos
Restaurants, Bars, & Buffets
Walk out pools, clean grounds
Restaurants, shops, reception
Stayed 4 nights in May 2025

10/10 Excellent

julia

Stayed 4 nights in Jun 2025

10/10 Excellent

Lawrence

Liked: Cleanliness
Stayed 7 nights in Apr 2025

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities
Family friendly great staff
Stayed 2 nights in Jul 2025

10/10 Excellent

Adamys Fuster, Miami Gardens

Stayed 7 nights in Jun 2025

10/10 Excellent

Gabriel Vitola

Stayed 6 nights in Mar 2025

10/10 Excellent

Angel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the family selection Kantenah. Upon arrival everyone was amazing. We were a large group of 14. Our butlers were great and helped us make reservations at most restaurants to accommodate our entire party when possible. At check in Lenny was amazing and helped us every time we needed something. We had a few issues with our room but they were always understandable and got it resolved. Jonathan at the pool was amazing at getting us drinks everyday! The food was amazing at most restaurants. We had the most excellent service at the Nest restaurant night service from Daniel and Juan Poot. Our experience was great and service top tier. Thank you for our stay.
Stayed 7 nights in Jun 2025

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Jun 2025

8/10 Good

Lizeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved our 10 day stay at Grand Palladium. The upgrade to Family Selection was absolutely worth it due to the extra amenities and having a butler, but not necessary to have a great vacation. The food was great everywhere we went, but the Dalia was our favorite buffet. The staff was always amazing. The only reason I did not give it a 5 star is because I wanted more from the beach, there was a small area where we could swim, but other than than this place was amazing. Also, if you stay here, take advantage of the professional photographers there, you won't regret it!
Stayed 10 nights in May 2025