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4.0 out of 5

"significant road works around the premises - which is no fault of the hotel. " More

By a verified traveller on Mon 25 Mar 2024

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Hotel Description

Copthorne Hotel & Apartments Queenstown Lakeview puts you in the heart of Queenstown, within just a 10-minute stroll of St Josephs Parish and Queenstown Gardens. Highlights at this eco-certified hotel include a restaurant, free self parking, and a bar/lounge.

The restaurant, Hillarys Restaurant, serves local cuisine and is open for breakfast. The Rocks Cafe & Bar is the hotel's own bar, serving drinks along with dinner. Enjoy the gym and spa tub. Added amenities include free WiFi in public areas, laundry facilities, and ski storage. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also limited parking, along with the convenience of car rentals on site.

In proximity to this 4-star Queenstown City Centre hotel you'll find The Remarkables Ski Area.

Superior Queen

Bed Count 2 Queen Beds Maximum Occupancy 3 Max
NZ$201* Per night/room 5 Apr. - 6 Apr.

Superior Lakeview Queen

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Superior 2 Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Superior Lakeview 2 Queen

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Copthorne Hotel & Apartments Queenstown Lakeview ratings based on 206 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Copthorne Hotel & Apartments Queenstown Lakeview

Everyone (107) Couples (29) Family (52)
4 out of 5
significant road works around the premises - which is no fault of the hotel.

Posted by on 25 Mar. 2024

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4 out of 5
Was here for one night as a last minute option was reasonably priced being in Queenstown and 5 minute walk to town, there were roadworks happening on the street which made navigating to the carpark a little confusing. Upon check in the staff member notified me that there will be roadworks happening that evening however accommodated me with a room that was up and away from the works which was barely noticeable, first impression the place is a little dated however the rooms & beds were comfy and the views from the balcony were amazing. Couldn't locate the menu for the restaurant either online or in the room for room service upon looking up the restaurant online it said it was closed for dinner service, not to worry though as there were some great uber eats options nearby.

Posted by on 19 Mar. 2024

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5 out of 5
12min easy walk to town, stunning views from our room

Posted by on 19 Feb. 2024

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4 out of 5
Good room, nice place. Lots of roadworks around the property but nothing they can do about that. Breakfast was alright

Posted by on 28 Jan. 2024

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3 out of 5
Was disappointed that the restaurant was closed for dinner. I was travelling with my 90 year old aunt, so ended up eating in the bar. The buffet breakfast was nothing special, it was a bit on the cool side when we went for breakfast at 9am. I would not recommend this place for food. The staff were lovely and friendly but hospitality was not one of their strengths. We likened it to Fawlty Towers. On the plus side, the room was lovely.

Posted by on 12 Jan. 2024

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4 out of 5
We had a very comfortable stay at Copthorne apartments. Very clean and beds were super comfortable. 5 nights. Not as close to town centre as indicated however so a car is needed.

Posted by on 19 Oct. 2023

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5 out of 5

Posted by on 5 Oct. 2023

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Comment from Hotel Management

8 Oct. 2023 by HM

Thank you for your feedback, we are delighted you enjoyed your stay at the hotel and we hope to welcome you back again in the future.Kind regardsHotel Management

4 out of 5
The property was in a good position overlooking the lake. The staff were friendly. A little extra care with cleaning needed. The roadworks were a bit of a pain but we had a very enjoyable stay.

Posted by on 2 Oct. 2023

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Comment from Hotel Management

9 Oct. 2023 by HM

Thank you for your feedback and we have discussed our cleaning standards with the housekeeping team.We are hopefully that the roadworks will be completed soon.Kind regardsHotel Management

4 out of 5
location good view great.. No vacuum on floor the 7 days,!!!

Posted by on 17 Aug. 2023

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Comment from Hotel Management

31 Aug. 2023 by HM

Thank you for your feedback, please accept our apologies for this happening during your stay and we have discussed with our Housekeeping Team to ensure it does not happen again.Kind regardsHotel Management

4 out of 5
Staff good, carpets worn and need to update the place

Posted by on 13 Jul. 2023

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About the Copthorne Hotel & Apartments Queenstown Lakeview

Location 88 Frankton Road, Queenstown, 9300

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, and Wednesday:

  • Bar/lounge

Property Features

Copthorne Hotel & Apartments Queenstown Lakeview offers its guests a spa tub and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A library, tour/ticket assistance, and ski storage are also featured at the eco-certified Copthorne Hotel & Apartments Queenstown Lakeview. Limited free parking is available on a first-come, first-served basis. This 4-star Queenstown hotel is smoke free.

  • 1 building
  • 85 guestrooms or units
  • 4 levels
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

Copthorne Hotel & Apartments Queenstown Lakeview offers 85 accommodations with safes and hair dryers. 32-inch LCD televisions come with premium satellite channels. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Electric kettle
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Ensuite bathroom
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

Hillarys Restaurant - This restaurant specializes in local cuisine and serves breakfast only.

The Rocks Cafe & Bar - This bar specializes in local cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system and eco-friendly cleaning products.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Smoke detector
  • Grey water recycling system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property does not follow a brand or regulatory agency's sanitisation guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Comprehensive food waste policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 35.00 for adults and NZD 17.50 for children
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Apartments
  • Copthorne Hotel & Apartments Lakeview
  • Copthorne Hotel & Apartments Queenstown Lakeview
  • Copthorne Hotel Apartments Queenstown
  • Copthorne Hotel Lakeview
  • Copthorne Hotel Queenstown
  • Copthorne Lakeview
  • Copthorne Lakeview Hotel
  • Copthorne Queenstown Lakeview
  • Hotel Copthorne Queenstown
  • Copthorne Hotel And Apartments Queenstown Lakeview
  • Copthorne Hotel Apartments Queenstown Lakeview
  • Copthorne Hotel Apartments Lakeview
  • Copthorne Hotel & Apartments Queenstown Lakeview Hotel
  • Copthorne Hotel & Apartments Queenstown Lakeview Queenstown

You should know

  • Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.