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4.3 out of 5

"We have stayed here at least four times in the last ten years, rooms are lovely, beds very comfortable and pool is great, however this time the room w ... " More

By a verified traveller on Sun 24 Jan 2021

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Heritage Queenstown. You'll be 1 km (0.6 mi) from Lake Wakatipu and 2.2 km (1.3 mi) from Skyline Gondola. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 175 rooms feature free WiFi, in-room childcare, and free newspapers. Nice touches include bathrobes and free toiletries. Refrigerators, free local calls, and in-room massages are also available.

The restaurant, Mackenzies Restaurant, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the health club, spa tub, sauna, and seasonal outdoor swimming pool. 3079 square feet (286 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, laundry facilities, and ski storage. Buffet breakfast is available on weekends between 6:30 AM and 10:00 AM. There's also the convenience of free self parking.

With a stay at this 4.5-star Queenstown hotel, you'll be 17.6 km (11 mi) from Coronet Peak Ski Area and 25.6 km (15.9 mi) from The Remarkables Ski Area.

Deluxe Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$133* Per night/room 16 Apr. - 17 Apr.

Studio Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Deluxe Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Queenstown ratings based on 124 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heritage Queenstown

Everyone (89) Couples (18) Family (14)
4 out of 5
We have stayed here at least four times in the last ten years, rooms are lovely, beds very comfortable and pool is great, however this time the room was not very clean, otherwise great place to stay

Posted by , from Invercargill on 24 Jan. 2021

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Comment from Hotel Management

25 Jan. 2021 by AJ

Dear Amy, Thank you very much for your lovely feedback. We are pleased to know that you have enjoyed your overall stay at the Heritage Queenstown. The team takes extra pride to know that our guests has been loyal to us for so many years and is always happy to serve them again. However, I was specially disappointed to learn that the cleanliness in your room were not up-to your standards during your recent stay. I have already passed on your feedback to our Executive Housekeeper who will duly investigate this matter further. Meanwhile, please do accept my sincere apologies, where I would also like to reassure you that this was an exceptional incident, to our otherwise beautifully well appointed rooms, which Heritage Queenstown proudly offers to all of its guests. I am looking forward to welcome you back to the hotel in the near future. Wishing you a lovely day ahead. Kindest Regards, Amit Jadhav. T.H.E. Guest Services Manager.

5 out of 5
Our number choice for staying in Queenstown. Beautiful location, views, rooms and facilities. The staff are fantastic. Couldn’t recommend more highly.

Posted by , from Dunedin on 22 Jan. 2021

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Comment from Hotel Management

25 Jan. 2021 by AJ

Dear Rachael, Hope you are well. Thanks for your lovely words. We are pleased to know that you have enjoyed your stay with us thoroughly. I will make your to pass on your kind words to our extended team. We are hoping to see you back at the hotel in the near future. Kind Regards, Amit Jadhav. T.H.E. Guest Services Manager.

5 out of 5
Great location, everything we needed was there. Lovely pool and spa. Room was clean and modern

Posted by on 10 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Emma Jubb - Duty Manager

Thank you for your feedback, we look forward to welcoming you again soon!

5 out of 5
Great restaurant and pool. Clean hotel, friendly staff

Posted by on 9 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by Emma Jubb - Duty Manager

Thank you for your feedback, we look forward to welcoming you again soon!

5 out of 5
Was a lovely quiet and restful environment and will stay there when next in Queenstown

Posted by , from Auckland on 6 Dec. 2020

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Comment from Hotel Management

7 Dec. 2020 by Hazel Suico - Guest Services Manager

Hi Steve, Thank you for your feedback. I'm glad to see that you enjoyed your stay with us! We can't wait to welcome you back here. Kind regards, Hazel

5 out of 5
Beds were extremely comfortable, so much so that I had to ask what the make was! Nice & quiet. Friendly staff. Very clean rooms with good facilities in the room & were serviced daily. Secure parking for car.

Posted by , from Auckland on 27 Oct. 2020

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Comment from Hotel Management

27 Oct. 2020 by Emma

Good Morning, Thank you for your feedback. It is wonderful to hear you enjoyed your stay and we look forward to welcoming you again soon. Kind Regards, Emma Jubb T.H.E Senior Guest Services Manager

5 out of 5

Posted by on 14 Oct. 2020

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Comment from Hotel Management

16 Oct. 2020 by Emma Jubb - Duty Manager

Thank you for your feedback

5 out of 5
Lovely big rooms with amazing views and very comfortable beds.

Posted by , from Auckland on 12 Oct. 2020

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Comment from Hotel Management

14 Oct. 2020 by Hazel Suico - Guest Services Manager

Hi Gabrielle, Thank you for your awesome feedback! It' great to see you enjoyed the views from our rooms and our beds. We hope to welcome you back in the near future. Kind regards, Hazel Suico Guest Services Manager

5 out of 5
The lake view rooms are stunning the people on reception are very friendly, the staff in the restaurant for also very friendly differently recommend and definitely will be staying again

Posted by , from Pegasus Town, New Zealand on 10 Oct. 2020

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Comment from Hotel Management

10 Oct. 2020 by Hazel Suico - Guest Services Manager

Hi Mike, Thank you for your amazing feedback! I'm glad to see you loved our lake view rooms. I will definitely pass this on to the reception & F&B teams. We can't wait to welcome you back in the near future. Kind regards, Hazel Suico Guest Services Manager

3 out of 5

Posted by on 21 Jul. 2020

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Comment from Hotel Management

23 Jul. 2020 by Hazel Suico

Thank you for your feedback! We hope to see you again in the near future. Kind regards, Hazel Suico Guest Services Manager

About the Heritage Queenstown

Location 91 Fernhill Road, Queenstown, 9197

Property Features

Heritage Queenstown offers its guests an indoor pool, an outdoor pool, a health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3079 square feet (286 square meters) and includes a conference center. A sauna, a library, and a terrace are also featured at the luxury Heritage Queenstown. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • 3079 sq ft of conference space
  • 286 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Ski equipment storage
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown Intl. Airport (ZQN) (9.5 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Heritage Queenstown offers 175 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 6:30 AM and 10:00 AM.

Mackenzies Restaurant - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Hotel Queenstown
  • Heritage Queenstown
  • Queenstown Heritage
  • Heritage Queenstown Hotel Queenstown
  • Queenstown Heritage Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Queenstown
  • Heritage Queenstown Hotel Queenstown

You should know

  • The seasonal pool will open in January and close in December.
  • Pool access available from 6:00 AM to 11:00 PM.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.