4.5 out of 5

"We loved our stay at the Heritage. We had adjoining rooms 1 for us the other for our girls & it was fantastic!!! We had dinner twice at the restaurant ... " More

By a verified traveller on Mon 30 Oct 2017

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Heritage Queenstown. Within a 20-minute stroll, you'll find SKYCITY Wharf Casino and Steamer Wharf. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

Free WiFi, in-room childcare, and coffee/tea makers are featured in all 175 rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. You'll find nice touches like bathrobes and free toiletries to enhance your stay. Additionally, free newspapers, in-room massages, and safes are available.

A day of pampering can include massages, aromatherapy, and Ayurvedic treatments along with access to the sauna and steam room. The restaurant, Mackenzies Restaurant, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the health club, spa tub, and sauna. 3079 square feet (286 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Additionally, you'll find free WiFi in public areas, laundry facilities, and ski storage. Buffet breakfast is available daily. There's also free self parking, along with the convenience of an airport shuttle.

With a stay at this 4.5-star Queenstown hotel, you'll be 19.7 km (12.2 mi) from Coronet Peak Ski Area.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
$208 per night

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Suite, 2 Bedrooms, Lake View

Bed Count 2 King Beds Maximum Occupancy 5 Max

Studio Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Heritage Queenstown ratings based on 1,588 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

Great family hotel

We loved our stay at the Heritage. We had adjoining rooms 1 for us the other for our girls & it was fantastic!!! We had dinner twice at the restaurant & they staff & food was amazing. Will difinitely be staying again!!!

Posted by , from Auckland, New Zealand on 30 Oct 2017

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Comment from Hotel Management

9 Nov 2017 by -

Good afternoon Donnelle, Thank you for taking the time to leave your feedback following your stay at Heritage Queenstown. I am delighted to hear you enjoyed your stay and had a wonderful dining experience in our Restaurant. Your kind comments are very much appreciated as it is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process. I will pass on your kind words to all our team members. I am overjoyed to hear you and your family enjoyed your stay. We look forward to seeing you again in the near future. Kind regards, Luke Thorne Duty Manager

4 out of 5

A little far from QT centre.

Friendly, welcoming, clean and mostly great food.

Posted by , from Auckland on 24 Oct 2017

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Comment from Hotel Management

3 Nov 2017 by -

Good morning Rochelle, Thank you for your feedback and kind words. We hope you enjoyed your stay with us at the Heritage Queenstown. Kind regards Luke Thorne Duty Manager

5 out of 5

Best stay in Queenstown

We had a wonderful time, Queenstown is amazing and the staff at the Hotel were gracious, helpful and just nice people.

Posted by , from Auckland NZ on 23 Oct 2017

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Comment from Hotel Management

3 Nov 2017 by -

Good morning Barbara, Thank you for taking the time to leave your feedback from your stay at Heritage Queenstown. It is always wonderful to hear positive comments on our staff members. It is part of our culture to celebrate success and receiving positive feedback such as yours is an integral part of this process. We all hope you enjoyed your stay and we look forward to welcoming you back soon. Kind regards Luke Thorne Duty Manager

4 out of 5
Cons: See above re the shower.
Great hotel and wonderful location. The shower pressure was quite weak - the only complaint really. In a hotel of this standard I would have expected better.

Posted by , from auckland on 23 Oct 2017

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Comment from Hotel Management

3 Nov 2017 by -

Good morning Jan, Thank you for taking the time to offer your honest feedback from your stay at Heritage Queenstown. Your comment about the water pressure in the shower will be passed to our Maintenance department for follow-up; your feedback is greatly appreciated. We all hope you enjoyed your stay overall, and we hope to see you again in the not so distant future. Kind regards Luke Thorne Duty Manager

3 out of 5

Ski Holiday

Pros: Spa/+Gym and free car park
Cons: Evening dinning very slow to get orders and not busy. Overlooked for drinks often. Looks dated and worn. Had to find rooms with different wings.
Location: Location OK but need to drive to town. Ski fields close.
Selected because of spa to relax muscles after skiing.

Posted by , from Christchurch NZ on 15 Oct 2017

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Comment from Hotel Management

21 Oct 2017 by -

Good afternoon Brian, Thank you for taking the time to leave your honest feedback following your recent stay. I was most concerned to learn of the problems you experienced during your evening dining experience. Your comments will be passed on to our Food and Beverage Manager for review and follow-up. We appreciate your feedback. We sincerely hope you enjoyed your Ski Holiday in Queenstown, and hope we can have another opportunity to welcome you back and improve your Heritage experience. Kind regards, Luke Thorne Duty Manager

4 out of 5
Fantastic value for money. Great facilities. Beautiful location. Lovely friendly staff. Tidy comfortable room. Free underground carparking.

Posted by on 15 Oct 2017

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Comment from Hotel Management

21 Oct 2017 by -

Good afternoon, Thank you for your kind words and feedback. We all hope you had an enjoyable stay with us, and we hope you will return in the near future. Kind regards Luke Thorne Duty Manager

5 out of 5

Comfortable and relaxing

Great views. Probably a little far out of town unless you’re happy with a brisk walk, but buses go past the door and you can always take a taxi. Staff helpful and food very good.

Posted by on 13 Oct 2017

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Comment from Hotel Management

15 Oct 2017 by -

Good afternoon, Thank you for taking the time to leave your honest feedback following your stay at Heritage Queenstown. I am happy to hear you enjoyed the views from your room and that our team provided you with the high levels of service we pride ourselves on. We do get mixed responses from guests regarding our location from the town centre, yet most do enjoy the walk into town. The view of the mountains along the lakeside is truly spectacular. Thank you again for your feedback and comments, we hope you enjoyed your stay and hope to see you again in the near future. Kind regards, Luke Thorne Duty Manager

4 out of 5

Halal Food

Disappointed with the buffet breakfast very limited variety and there are no Halal options available although we were told there is. I suggest them contact Islamic council of NZ for more details on halal certification

Posted by , from Sydney Australia on 9 Oct 2017

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Comment from Hotel Management

21 Oct 2017 by -

Good afternoon Ahmad, Thank you for your comments. We appreciate your feedback. Our buffet breakfast is made up of a variety of culinary options. Breads for all dietary requirements, traditional western breakfast items served hot together with vegetarian and vegan options considering preparation and product additives. Our raw bar is a great addition and is Commitment #3 in Heritage’s Good Food Project. We wanted to increase our selection providing offerings which are unprocessed, unheated foods with more energy and full of ‘life force’. Rich in grains and using oils such as olive, coconut and raw agave nectar. Where salt is used, it is Marlborough sea salt. The limited exposure to halal requests has minimised our pro-activity in sourcing these products. We will discuss this with our Senior Management, with a view to acknowledging your request. Once again we appreciate your commentary. Kind Regards, Luke Thorne Duty Manager

4 out of 5
Just what we needed the whole experience was awsome

Posted by on 8 Oct 2017

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Comment from Hotel Management

13 Oct 2017 by -

Good morning, Thank you for your wonderful comment; we look forward to seeing you again in the near future. Kind regards Luke Thorne Duty Manager

3 out of 5
Not a bad stay, had trouble with Internet. Other than that was fine.

Posted by on 1 Oct 2017

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Comment from Hotel Management

6 Oct 2017 by -

Good morning, Thank you for your honest feedback, we hope you enjoyed your stay and look forward to seeing you again in the near future. Kind regards Luke Thorne Duty Manager

About the Heritage Queenstown

Location 91 Fernhill Road, Queenstown, 9197

Property Features

Heritage Queenstown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hr business centre and meeting rooms are available. Event space at this hotel measures 3079 square feet (286 square metres) and includes conference centres. A hot tub, a sauna, and spa services are also featured at the luxury Heritage Queenstown. A round-trip airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • 3 conference rooms
  • 3079 sq ft of conference space
  • 286 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (11.5 km / 7.2 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Heritage Queenstown offers 175 forms of air-conditioned accommodation with minibars and a safe. Televisions come with pay-per-view films. Bathrooms include a complimentary bathrobe, complimentary toiletries and a hairdryer. Queenstown's hotel provides complimentary wireless Internet access. Additionally, rooms include free newspapers and coffee/tea makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Films for purchase
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily.

Mackenzies Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

24-hour room service is available.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna. The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Parasailing nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Downhill skiing nearby
  • Rafting nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Segway rental/tour nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Spa Services

The on-site spa has massage/treatment rooms. Services include massages, facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Sauna in spa
  • Steam room in spa
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance for details.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 45 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD31 for adults and NZD15.5 for children (approximately)
  • Airport shuttle fee: NZD27 per person (one-way)
  • Rollaway bed fee: NZD45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Queenstown Hotel
  • Heritage Queenstown
  • Queenstown Heritage Hotel
  • Heritage Hotel Queenstown
  • Heritage Queenstown Hotel Queenstown

You should know

  • Children 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Promotions

Free Wireless Internet Access
Book a stay in a 3-Bedroom Villa and receive free wireless Internet access of up to 500mb per 24 hours.
Must book a 3-Bedroom Villa to qualify. Offer applies to Wi-Fi only. Guests will need to organize an Apple AirPort at the front desk.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®