4.6 out of 5

"Great hotel and staff. Top dollar paid expecting a lake side view but instead received a view of the rubbish skip bins and woken up by the bread deliv ... " More

By a verified traveller on Tue 14 Aug 2018

Enter dates to see availability

Hotel Description

A luxury stay in the heart of Queenstown awaits you at Heritage Queenstown. You'll be 1 km (0.6 mi) from Lake Wakatipu and 2.2 km (1.4 mi) from Queenstown Gardens. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool and free self parking.

Free WiFi, in-room childcare and free newspapers are featured in all 175 rooms. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. You'll find nice touches like bathrobes and free toiletries to enhance your stay. Additionally, in-room massages, safes and hairdryers are available.

The restaurant, Mackenzies Restaurant, is open for breakfast, lunch and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the health club, spa tub and sauna. 3079 square feet (286 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Additionally, you'll find free WiFi in public areas, laundry facilities and ski storage. Each morning buffet breakfast is served between 6:00 AM and 10:00 AM.

Attractions within a 15-minute drive of this 4.5-star Queenstown hotel include Skyline Gondola and Shotover Jet.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$164 per night

Studio Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Queenstown ratings based on 1,024 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Heritage Queenstown

Everyone (425) Couples (438) Business (3) Family (155) Other (1)
4 out of 5
Reception staff excellent, check in/out easy. Restraunt/ staff nothing short of dismal. Waited for a menu for 20 minutes, 5 staff laughing and carrying on around cash register totally ignoring everyone. Had to ask for menu. Bar girl had no idea how to make basic liquour coffees. Hot breakfast options were cold, as were the plates and again the staff were useless

Posted by on 13 May 2019

Was this review helpful to you?
Comment from Hotel Management

18 May 2019 by AJ

Hello Ms Beban. Thank you for your feedback. While we are pleased to hear that you have had a pleasent experience by the services offered by our front desk staff, we also really appreciate the concerns that you have raised in regards to your dining experience in our restaurant. I have now forwarded this feedback to our Food and Beverage Manager and Rooms Division Manager who would be looking into this matter personally and will consider for aprropriate staff training to minimise such incidents in the future. At Heritage Queenstown, our staff is one of our strongest assests and we do take pride in having such a lovely and diverse team. It is comments such as provided by you, gives us a better opportunity to improve ourselves in servicing our guests with pleasure. I personally look forward in welcoming you back to the hotel in the near fututre. Kind Regards, Amit Jadhav. T.H.E. Guest Services Manager.

4 out of 5

Posted by on 3 May 2019

Was this review helpful to you?
Comment from Hotel Management

3 May 2019 by Emma Jubb - Duty Manager

Good Morning, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay overall and I look forward to welcoming you again in the future. Kind Regards, Emma Jubb Duty Manager

3 out of 5
rooms were nice and clean and set up well with 3 separate beds. check in took too long, and whilst the receptionist was pleasant she took too long and re- explained things alot. continental breakfast seemed super expensive.

Posted by on 29 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

30 Apr. 2019 by Emma Jubb - Duty Manager

Good Afternoon, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay overall, especially… however I will be sure to go over our check in procedure with our front office team. I do hope we can welcome you again in the future. Kind Regards, Emma Jubb Duty Manager

5 out of 5
Excellent professional staff. Was a lovely stay. Great reception

Posted by on 12 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

13 Apr. 2019 by AJ

Hello and Thank you evry much for your feedback. Have a nice Day! Amit Jadjav T.H.E. Guest Services Manager.

5 out of 5

Posted by on 12 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

13 Apr. 2019 by AJ

Hello and Thank you for your rating. Have a nice Day!.

5 out of 5
Lovely, spacious & very quiet room. Lovely pool area.

Posted by on 3 Apr. 2019

Was this review helpful to you?
Comment from Hotel Management

3 Apr. 2019 by Emma Jubb - Duty Manager

Good Afternoon, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay overall, especially the facilites we have on offer. I look forward to welcoming you again in the future. Kind Regards, Emma Jubb Duty Manager

3 out of 5
Having stayed at the Heritage on a number of occasions before, this time I found some of the restaurant staff's attitude and attentiveness very disappointing.

Posted by on 31 Mar. 2019

Was this review helpful to you?
Comment from Hotel Management

3 Apr. 2019 by Emma Jubb - Duty Manager

Good Morning, Thank you for taking the time to leave your feedback. We take all feedback seriously as this helps us to continually improve our service and guest experience. I will take up your concerns with the food & beverage team and I do apologise for the inconvenience caused during your stay I do hope we can welcome you again in the future and thank you for your continued loyalty. Kind Regards, Emma Jubb Duty Manager

5 out of 5
I loved that it was in a quiet location but still close to town.

Posted by on 30 Mar. 2019

Was this review helpful to you?
Comment from Hotel Management

31 Mar. 2019 by AJ

Hello and Thank you vey much for your feedback. It was lovely to see that you have enjoyed your stay with us. We look forward to welcoming you back in the near future. ave a nice day! Kind Regards, Amit Jadhav. T.H.E. Guest Services Manager.

4 out of 5
It's a good property but looks more glam on the pictures. Overall it was fine.

Posted by on 28 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

3 Mar. 2019 by Emma Jubb - Duty Manager

Good Morning H, Thank you for your feedback. It is great to see you enjoyed your stay overall and I will be sure to pass your comments onto our senior management team We look forward to welcoming you again soon Kind Regards, Emma Jubb Duty Manager

2 out of 5
Didnt like lakeside room201 with firedoor between rooms Neighbors exceptionally loud till midnight and then again at 5 am

Posted by on 28 Feb. 2019

Was this review helpful to you?
Comment from Hotel Management

3 Mar. 2019 by Emma Jubb - Duty Manager

Good Morning, Thank you for leaving your honest feedback on your recent stay here at Heritage Queenstown. I am sorry to hear your stay was inconvenienced by noisy neighbors, I do hope you informed our night team who are always on hand to help in these situations. I do hope we can welcome you again in the future. Kind Regards, Emma Jubb Duty Manager

About the Heritage Queenstown

Location 91 Fernhill Road, Queenstown, 9197

Renovations + Closures

The property will be renovating from 29 April 2019 until 24 June 2019 (completion date subject to change). The following areas are affected:

  • Guestrooms
  • Hallway

During renovations, the hotel will make every effort to minimise noise and disturbance.

Property Features

As a guest of Heritage Queenstown, you'll find an outdoor pool, a health club, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business centre on site. Event space at this hotel measures 3079 square feet (286 square metres) and includes conference centres. A library, a terrace, and tour or ticket assistance are also featured at the luxury Heritage Queenstown. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • 3079 sq ft of conference space
  • 286 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (11.6 km / 7.2 mi)
  • Parking: Free self parking

Room Amenities

Heritage Queenstown offers 175 forms of air-conditioned accommodation with minibars and a safe. Televisions come with pay-per-view films. Bathrooms include a complimentary bathrobe, complimentary toiletries and a hairdryer. This Queenstown hotel provides complimentary wireless Internet access. Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Films for purchase
  • Fridge
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.

Mackenzies Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM

Special check-in instructions:

Group Booking Policy: For bookings of 5 rooms or more, this property charges a 100% deposit, collected 45 days prior to arrival. A non-refundable cancellation policy applies to bookings cancelled within 45 days of arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 45 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 31 for adults and NZD 15.5 for children (approximately)
  • Rollaway bed fee: NZD 45 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Queenstown Hotel
  • Heritage Hotel
  • Heritage Queenstown
  • Queenstown Heritage Hotel
  • Heritage Hotel Queenstown
  • Heritage Queenstown Hotel Queenstown

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®