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Rendezvous Heritage Hotel Queenstown

4.5 star property
Suburban hotel with fitness centre and sauna

Photo gallery for Rendezvous Heritage Hotel Queenstown

Exterior
Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Reception
Studio Apartment with Lake View
Property amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
The current price is NZ$299
includes taxes & fees
13 July - 14 July

Explore the area

Map
91 Fernhill Road, Queenstown, 9197
  • Skyline Queenstown
    ‪3 min drive‬
  • Kiwi and Birdlife Park
    ‪3 min drive‬
  • Queenstown Gardens
    ‪9 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪12 min drive‬

Room options

Premier 2 Bedroom Apartment with Alpine View

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Separate bedroom
Blackout curtains
  • Mountain view
  • Sleeps 5
  • 2 King Beds

Premier Room with Alpine View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Interconnecting Family Suite with Lake View

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Separate bedroom
Blackout curtains
  • Lake view
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Deluxe Room With Lake View

Deluxe Room With Lake View

Deluxe Room With Lake View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Separate bath and shower
  • 26 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Interconnecting Two Bedroom Apartment with Lake View

1 bedroom, in-room safe, desk, blackout curtains

Interconnecting Two Bedroom Apartment with Lake View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
  • 88 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed OR 4 Single Beds and 1 Double Sofa Bed

Studio Apartment

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

8.6 out of 10
Excellent
(25 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

Premier Room with Lake View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Room with Alpine View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Studio Apartment with Lake View

1 bedroom, in-room safe, desk, blackout curtains

Studio Apartment with Lake View

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
  • 44 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for 1 Bedroom Apartment with Lake View

1 bedroom, in-room safe, desk, blackout curtains

1 Bedroom Apartment with Lake View

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
Pillow-top bed
  • 88 sq m
  • Lake view
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed OR 4 Single Beds and 1 Double Sofa Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room

9.0 out of 10
Wonderful
(35 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Separate bath and shower
  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Interconnecting Two Bedroom Apartment

1 bedroom, in-room safe, desk, blackout curtains

Interconnecting Two Bedroom Apartment

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
Separate bedroom
  • 44 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Single Beds

Interconnecting Family Suite

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Separate bedroom
Blackout curtains
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

Premier 2 Bedroom Apartment with Lake View

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Separate bedroom
Blackout curtains
  • Lake view
  • Sleeps 5
  • 2 King Beds

View all photos for Premier Room

Premier Room

Premier Room

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

About the area

Queenstown

A luxury stay in the heart of Queenstown awaits you at Rendezvous Heritage Hotel Queenstown. Within steps you'll find Mt Crichton Loop Track and Lake Wakatipu within a 15-minute stroll. Highlights at this eco-friendly hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .The restaurant, Mackenzies Restaurant, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub, sauna and seasonal outdoor swimming pool. Business travelers can take advantage of meeting rooms, a conference centre, and a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking. .In proximity to this 4.5-property class Queenstown hotel you'll find The Remarkables Ski Area.

What's nearby

  • TSS Earnslaw Steamship - 20 min walk - 1.7 km
  • Skyline Queenstown - 3 min drive - 1.5 km
  • Kiwi and Birdlife Park - 3 min drive - 1.5 km
  • Queenstown Mall - 3 min drive - 1.5 km
  • Queenstown Gardens - 9 min drive - 3.0 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 12 min drive

Restaurants

  • ‪Fergburger - ‬3 min drive
  • ‪Skyline Gondola - ‬3 min drive
  • ‪Patagonia Chocolates - ‬19 min walk
  • ‪Smiths Craft Beer House - ‬19 min walk
  • ‪Mrs. Ferg Beach Street - ‬19 min walk

About this property

Rendezvous Heritage Hotel Queenstown

Suburban hotel with fitness centre and sauna
Rendezvous Heritage Hotel Queenstown offers its guests a seasonal outdoor pool, an indoor pool, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. A fitness centre, a library, and a terrace are also featured at the luxury Rendezvous Heritage Hotel Queenstown. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • Conference rooms
  • 286 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Rendezvous Heritage Hotel Queenstown offers 175 air-conditioned accommodations with a safe and free newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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4.1 out of 5, Very good, 1,003 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Covered parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 38 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mackenzies Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Ski storage
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 1 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 38 for adults and from NZD 19 for children
  • Covered self-parking fee: NZD 15 per night
  • Rollaway bed fee: NZD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 6:00 AM to 11:00 PM
  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown
Rendezvous Heritage Queenstown
Rendezvous Heritage Hotel Queenstown Hotel
Rendezvous Heritage Hotel Queenstown Queenstown
Rendezvous Heritage Hotel Queenstown Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Rendezvous Heritage Hotel Queenstown?

Rendezvous Heritage Hotel Queenstown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Rendezvous Heritage Hotel Queenstown?

As of 6 Jul 2025, prices found for a 1-night stay for 2 adults at Rendezvous Heritage Hotel Queenstown on 13 Jul 2025 start from NZ$299.25, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Rendezvous Heritage Hotel Queenstown?

Yep, Rendezvous Heritage Hotel Queenstown has a covered self car park for NZD 15 per night.

Are there any beaches close to Rendezvous Heritage Hotel Queenstown?

Yep, Rendezvous Heritage Hotel Queenstown is a short 20-minute walk from Queenstown Beach. Fun beach activities include parasailing and kayaking.

Does Rendezvous Heritage Hotel Queenstown have a pool?

Yep, and guests love it! Rendezvous Heritage Hotel Queenstown has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 11:00 PM (Seasonal outdoor pool open from January to December).

What luxury perks are available at Rendezvous Heritage Hotel Queenstown?

Rendezvous Heritage Hotel Queenstown features an outdoor pool, an indoor pool and 1 hot tub.

What makes Rendezvous Heritage Hotel Queenstown a romantic place to stay?

1 hot tub and al fresco dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Rendezvous Heritage Hotel Queenstown.

Is Rendezvous Heritage Hotel Queenstown family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Rendezvous Heritage Hotel Queenstown is a hit with families.

Does Rendezvous Heritage Hotel Queenstown serve breakfast?

Yeah, our travelers adore the buffet brekkie here! Served daily from 6:30 AM to 10:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Rendezvous Heritage Hotel Queenstown?

No, Rendezvous Heritage Hotel Queenstown does not offer an airport shuttle service.

Is there a bar or restaurant at Rendezvous Heritage Hotel Queenstown?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Rendezvous Heritage Hotel Queenstown?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Rendezvous Heritage Hotel Queenstown?

No, pets are not allowed.

Rendezvous Heritage Hotel Queenstown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 589 out of 1005 reviews
Rating 8 - Good. 294 out of 1005 reviews
Rating 6 - Okay. 72 out of 1005 reviews
Rating 4 - Poor. 29 out of 1005 reviews
Rating 2 - Terrible. 21 out of 1005 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christine

.
Stayed 8 nights in Jun 2025

10/10 Excellent

Zac

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Jun 2025

10/10 Excellent

Simone

Stayed 3 nights in Jun 2025

10/10 Excellent

Mark Taupaki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice gym, sauna & spa
Stayed 3 nights in Jun 2025

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big, clean room which was great value for money. Very comfortable bed!!
Stayed 1 night in May 2025

10/10 Excellent

Dominic Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Pleasant Stay at the Rendezvous I recently had the pleasure of staying at the Rendezvous hotel, and I must say, it was a delightful experience. From the moment I walked into the lobby, I was greeted with warmth and efficiency. The check-in process was smooth, and the staff were incredibly helpful in answering all my questions. The room itself was well-appointed and clean. The bed was comfortable, ensuring a good night's sleep, and I appreciated the thoughtful amenities provided. What stood out to me was the attention to detail – from the quality of the linens to the modern décor, everything seemed carefully chosen to enhance the guest experience. Overall, my stay at the Rendezvous was excellent. The combination of friendly service, comfortable accommodations, and a convenient location makes it a top choice for anyone visiting the area. I would highly recommend it and look forward to returning in the future.
Stayed 7 nights in Apr 2025

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovley hotel easy 5 min bus journey to town bus stop outside hotel
Stayed 3 nights in Apr 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Terry

Stayed 1 night in Apr 2025

10/10 Excellent

Sayed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a truly wonderful stay at Rendezvous Heritage Hotel in Queenstown. The location, charm, and comfort of the hotel made our trip even more special. A heartfelt thank you to Justus, one of the staff members, who went above and beyond to ensure we were well accommodated. His kindness, professionalism, and genuine care made a lasting impression on us. Highly recommend this place for anyone visiting Queenstown!
Stayed 2 nights in Apr 2025

4/10 Poor

Rajeev

Disliked: Property conditions & facilities, room comfort

Dated property in need of renovation.

Dated property in a great location with an excellent view of the lake - needs renovation. Room was very old, king bed was a combination of 2 twins - UNCONFORTABLE and very soft, safe placed close to floor in closet - difficult to access. Bathroom needs renovation.
Stayed 2 nights in Mar 2025

10/10 Excellent

Stevie-Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely adored our stay at the Heritage. From signing in to signing out we had a lovely experience. The staff were so kind and helpful and the hotel itself was gorgeous. Our only bit of feedback- and I’m scraping the barrel here- is that it would be nice to have smart TVs and drop the sky as it makes for better watching but with all the entertainment in the area and the stunning scenery there was little time for TV anyway.
Stayed 2 nights in Mar 2025

2/10 Terrible

Sharryn

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible hotel, horrible unfriendly staff. No complimentary drinks on arrival as promised l. Room was old and dirty, bathroom from the 80s and mouldy. No view at all and the smallest window ever. None of the doors are automatic and no staff offered to help with bags so you’re juggling bags with heavy doors and no assistance. Old lifts lots of stairs and no amenities. This would be a 3 star hotel at best. Staff were rude on arrival and then charged my card again even after I had paid when I booked so I paid twice and they didn’t seam to care at all. Would no return and would definitely not recommend. I
Stayed 2 nights in Mar 2025

8/10 Good

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Mal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lakeside studio has a beautiful view and a large, well appointed and very comfortable space
Stayed 1 night in Mar 2025

8/10 Good

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view from our lake view.

10/10 Excellent

Catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely hotel a nice walk from town centre. The only improvement I can suggest is the pool could be a a few degrees warmer.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sarah, Stonehouse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A warm welcome from all staff, regardless of their role at the hotel. Or room was very comfortable and spacious, with a view of the mountains, lake and courtyard of hotel. Bathroom was excellent- fittings were immaculate and with a large shower and bathtub, and lots of hot water! Toiletries supplied were lovely. The food in the restaurant was delicious.
Stayed 3 nights in Mar 2025

10/10 Excellent

Cindi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and staff were super friendly, especially the trainees.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jim, Kirtland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Lakeside rooms have a beautiful view of the lake. Offerings at the restaurant/bar were enjoyable and creative. Somewhat limited selection for lunch/dinner but we had four different mains and all were excellent. We parked in the underground garage which has limited parking although not a problem finding spots during the end of March. Mattress in bed was very nice for sleeping and all the other amenities were good. No microwave in the room type I chose, I think it was the only stay in NZ without a microwave.
Stayed 2 nights in Mar 2025

10/10 Excellent

olivia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Heaven

Great stay! Big rooms. Excellent bed. Had a small kitchen, so you could do a quick breakfast. Nothing fancy but clean and functional. The only thing we could not figure out was the washing maschine. Could not get it to dry clothes but the shower had a rope to hang stuff the dry. Walkable from Queenstown. Just a big hill at the end. Loved the hot tub and sauna after a long day!
Stayed 5 nights in Mar 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
The two front desk people the day we arrived were amazing. It had been a rough drive there and they made me feel so welcome. Ten Stars!
Stayed 2 nights in Mar 2025

10/10 Excellent

Kaly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely setting, we really enjoyed our stay. The front desk service was excellent. The restaurant food/bar and service was also very good. My husband LOVED the fries. Loved how the pool was partially indoor and partially outdoor. Had a nice mountain view and was a beautiful walk to/from Queenstown.
Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice hotel

The hotel is perfectly positioned away from the main town if you don’t want to be in the busy town. It’s clean and tidy, the apartment was a great size , great kitchen area, and sitting area
Stayed 2 nights in Mar 2025