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4.6 out of 5

"Great hotel and staff. Top dollar paid expecting a lake side view but instead received a view of the rubbish skip bins and woken up by the bread deliv ... " More

By a verified traveller on Tue 14 Aug 2018

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Heritage Queenstown. You'll be 1 km (0.6 mi) from Lake Wakatipu and 2.2 km (1.3 mi) from Skyline Gondola. Highlights at this ski hotel include a restaurant, an outdoor swimming pool and free self parking.

All 175 rooms feature LCD TVs with satellite channels, and you can enjoy free WiFi, in-room childcare and free newspapers. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. You'll find nice touches like bathrobes and free toiletries to enhance your stay. Additionally, in-room massages, safes and hairdryers are available.

The restaurant, Mackenzies Restaurant, is open for breakfast, lunch and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the health club, spa tub and sauna. 3079 square feet (286 square metres) of event facilities include conference centres, and other business amenities include a 24-hour business centre. Additionally, you'll find free WiFi in public areas, spa services and laundry facilities. On weekend mornings buffet breakfast is served between 6:00 AM and 11:00 AM.

Attractions within a 15-minute drive of this 4.5-star Queenstown hotel include Queenstown Gardens and Shotover Jet.

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$178* Per night/room 24 Oct. - 25 Oct.

Studio Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Queenstown ratings based on 995 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Heritage Queenstown

Everyone (424) Couples (411) Business (3) Family (152) Other (1)
5 out of 5

Posted by on 14 Oct. 2019

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Comment from Hotel Management

18 Oct. 2019 by Emma Jubb - Guest Services

Thank you for your feedback

5 out of 5
Very kind helpful staff. Great facilities. Great cleaning service. Excellent location

Posted by on 12 Oct. 2019

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Comment from Hotel Management

17 Oct. 2019 by Kevin Kluts - GM

Good Evening Janet Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay overall, especially the service you received during your stay I look forward to welcoming you to Heritage Queenstown again in the future. Kind Regards, Kevin Kluts General Manager

2 out of 5
We had a lovely room with spectacular view to the mountains. Room size was excellent , but unfortunately we had a late check in due to the room not being cleaned on time. Then the following morning as i was making a coffee i found a large piece of broken glass in my coffee cup. I immediately took it to reception, in which they acknowledged and would report to housekeeping . Management where very polite to us after that, but at no point did i get an apology . I was a bit disappointed.

Posted by , from Brisbane on 4 Oct. 2019

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Comment from Hotel Management

7 Oct. 2019 by Kevin Kluts

Dear Mr Jamison, Thank you for taking the time in offering your feedback on your stay with us at Heritage Queenstown, we rely on guest feedback to ensure we are constantly revisiting our procedures and ensuring we are delivering the very best customer service we can. I was disappointed to hear of the incident regarding the coffee cup in your room, this is not consistent with our normal high standard of cleanliness of which we are very proud of in our rooms. I can assure you this has been addressed with our Executive Housekeeper and the housekeeping team, I would like to take this opportunity to sincerely apologise for this incident and can confirm this will not impact future guests. Hearing that you enjoyed the views and size of you room was pleasing and I will ensure to pass on your kind comments to the team. I look forward to welcoming you back to the hotel in the near future. Kindest Regards, Kevin Kluts General Manager

5 out of 5
Always love staying at The Heritage Queenstown, fantastic service and nothing is an issue....

Posted by on 14 Sep. 2019

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Comment from Hotel Management

15 Sep. 2019 by AJ

Good Afternoon, Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. We are delighted to know that yet again we were successful in provideing you the great service which we pride ourselves on. We surely be waiting to welcome you back to the hotel in the near fututre. Kind Regards, Amit Jadhav T.H.E. Guest Services Manager.

5 out of 5
The staff was amazing and incredibly helpful. The hotel is gorgeous and in a quiet, peaceful location. Whilst it is not town centre it’s only a short ten minute walk and the bus stop is directly outside. Loved it and I will be back!

Posted by on 12 Sep. 2019

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Comment from Hotel Management

15 Sep. 2019 by AJ

Hello and thank you for givining us such a lovely feedback. We are delighted to hear that you have enjoyed your stay at the hotel so much. The location of the hotel and the wonderful staff which works here are one of our many distinct features that we do pride ourselves on. We do enjoy every minute of the time that we spend serving such fantastic guests like you. We are waiting to have you staying with us again in the near future. Kind Regards, Amit Jadhav. T.H.E. Guest Services Manager.

5 out of 5
Excellent accommodation in a perfect location. Great place to retreat after a full day's activities.

Posted by on 10 Sep. 2019

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Comment from Hotel Management

15 Sep. 2019 by AJ

Good Afternoon, Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. We are delighted to know that you have enjoyed the location of the hotel and it provided a great sense of retreat after you action packed day. We hope to get you back to the hotel in the near future Kind Regards, Amit Jadhav. T.H.E. Guest Services Manager.

5 out of 5
Staff were excellent, friendly and helpful. Salty cleaning was great.

Posted by on 9 Sep. 2019

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Comment from Hotel Management

15 Sep. 2019 by AJ

Good Afternoon, Thank you for taking the time offering your feedback on your stay with us at the Heritage Queenstown. Kind Regards, Amit Jadhav T.H.E. Guest Services Manager.

5 out of 5
Location is fantastic with awesome lake and mountain views from our room. Very peaceful setting with great staff.

Posted by on 2 Sep. 2019

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Comment from Hotel Management

4 Sep. 2019 by Kevin Kluts - General Manager

Good Evening, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay, especially the views you had of Lake Wakatipu & The Remarkables. I look forwards to welcoming you again in the future. Kind Regards, Kevin Kluts General Manager

5 out of 5

Posted by on 31 Aug. 2019

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Comment from Hotel Management

4 Sep. 2019 by Kevin Kluts - GM

Good Afternoon, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay overall and I look forward to welcoming you again in the future. Kind Regards, Kevin Kluts General Manager

4 out of 5
Location to town. Room was spacious and comfortable.

Posted by on 28 Aug. 2019

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Comment from Hotel Management

4 Sep. 2019 by Kevin Kluts - General Manager

Good Evening, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay overall, especially our location in proximity to central Queenstown. I look forward to welcoming you again in the future. Kind Regards, Kevin Kluts General Manager

About the Heritage Queenstown

Location 91 Fernhill Road, Queenstown, 9197

Property Features

After a day on the snow, enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor swimming pool. When the sun goes down, sip après-ski drinks in the hotel's bar. There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers ski storage, a health club and a sauna. Free self parking is available. Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • 3079 sq ft of conference space
  • 286 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (11.6 km / 7.2 mi)
  • Parking: Free self parking

Room Amenities

Heritage Queenstown offers 175 forms of air-conditioned accommodation with minibars and a safe. 49-inch LCD televisions come with premium satellite channels. Bathrooms include a complimentary bathrobe, complimentary toiletries and a hairdryer. This Queenstown hotel provides complimentary wireless Internet access. Additionally, rooms include free newspapers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Fridge
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy a buffet breakfast on weekends from 6:00 AM and 11:00 AM.

Mackenzies Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).

24-hour room service is available.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Guests arriving late won't be able to check in until the next morning.

Group Booking Policy: For bookings of 5 rooms or more, this property charges a 100% deposit, collected 45 days prior to arrival. A non-refundable cancellation policy applies to bookings cancelled within 45 days of arrival. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property doesn't offer after-hours check-in. Guests arriving after hours will have to wait until the next morning to check in.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 31 for adults and NZD 15.5 for children (approximately)
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Hotel Queenstown
  • Heritage Queenstown
  • Queenstown Heritage
  • Heritage Queenstown Hotel Queenstown
  • Queenstown Heritage Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Queenstown
  • Heritage Queenstown Hotel Queenstown

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.co.nz/Queenstown-Hotels-Heritage-Queenstown.h69589-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.