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4.4 out of 5

"Great location with incredible views. Very friendly staff and good amenities. Great bus transport option when you don't want to walk. A bit disappoint ... " More

By a verified traveller on Sat 14 May 2022

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Heritage Queenstown. You'll be 1 km (0.6 mi) from Lake Wakatipu and 2.2 km (1.3 mi) from Skyline Queenstown. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and an indoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 175 rooms feature free WiFi, in-room childcare, and free newspapers. Refrigerators and stovetops make in-room dining convenient. Nice touches include bathrobes and free toiletries. Free local calls, in-room massages, and safes are also available.

The restaurant, Mackenzies Restaurant, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, spa tub, sauna, and seasonal outdoor swimming pool. 3079 square feet (286 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, laundry facilities, and ski storage. Buffet breakfast is available on weekends between 6:30 AM and 10:00 AM. There's also the convenience of free self parking.

Sights within a 20-minute walk of this 4.5-star Queenstown hotel include Steamer Wharf and SKYCITY Wharf Casino.

Deluxe Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$148* Per night/room 23 May - 24 May

Studio Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Deluxe Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 4 Max

Studio Suite Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Queenstown ratings based on 113 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Heritage Queenstown

Everyone (65) Couples (24) Family (18)
4 out of 5
Great location with incredible views. Very friendly staff and good amenities. Great bus transport option when you don't want to walk. A bit disappointed that after staying 10 nights, we could not secure a check out later than 10am.

Posted by on 14 May 2022

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4 out of 5
Beautiful setting, very friendly and helpful staff and very quiet and peaceful.

Posted by on 13 Mar. 2022

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Comment from Hotel Management

14 Mar. 2022 by Emma Jubb - Senior Guest Services Team

Hi Kerri, Thank you for your feedback, it is great to hear you enjoyed your stay and we look forward to welcoming you again soon Kind Regards, Emma

5 out of 5
Highly recommend!! Loved our 2day stay ! My kids loved the pools ! Rooms were nice and cleaned ! Bathroom is lit! Can’t wait to visit again!

Posted by on 4 Feb. 2022

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Comment from Hotel Management

4 Feb. 2022 by SC

Dear Moana, Thank you so so much for your lovely comment! I am glad to hear that you and your family have thoroughly enjoyed your stay with us. We look forward to welcoming you again at the Heritage Queenstown! Kind regards, Scott Raimana Chant T.H.E Guest Services Manager

4 out of 5
The room was the best part of our stay. It was spacious, view was lovely and the bed was very comfortable. Easy transport options to town if you don’t have a car. Improvements could be made on the food and level of service at dinner. Once we raised our issues with management they rectified and comped us. Breakfast service was better although food was very over priced for what we got. Overall hotel decor was dated and needed refreshing but the Lakeview room made up for this for us.

Posted by on 27 Jan. 2022

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Comment from Hotel Management

2 Feb. 2022 by SC

Dear Sacha, Thank you kindly for your comment. I am glad to hear that our team was able to address your concern in an efficient manner. We look forward to your next visit! Kind regards, Scott Raimana Chant T.H.E Guest Services Manager

5 out of 5
Great for the family. Looking forward to our next visit

Posted by on 20 Nov. 2021

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Comment from Hotel Management

23 Nov. 2021 by AJ

Dear Ryan, Thank you very much for such a lovely comment and high ratings. Looking forward to welcoming you and your family back soon. Kind Regards, T.H.E. Heritage Team.

5 out of 5
The staff were so lovely . Second visit it will be my go to place always

Posted by on 10 Nov. 2021

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Comment from Hotel Management

23 Nov. 2021 by AJ

Dear Janet, We are pleased to see that you have enjoyed your stay thoroughly at the hotel. Looking forward to welcoming you back in the near future. Kind Regards, T.H.E. Heritage Team.

3 out of 5
Great views but sadly getting dated

Posted by on 26 Jul. 2021

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Comment from Hotel Management

29 Jul. 2021 by The Heritage Team

Thank you for your feedback

4 out of 5
Very accommodating with kids

Posted by on 5 Jul. 2021

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Comment from Hotel Management

11 Jul. 2021 by Emma - Duty Manager

Thanks for your feedback!

4 out of 5
The location was good. Staff were friendly and helpful.

Posted by on 21 Jun. 2021

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Comment from Hotel Management

22 Jun. 2021 by AJ

Dear Guest, Thank you so much for your lovely feedback. We look forward to welcome you back to the hotel in the near future. Kind Regards, Amit Jadhav. T.H.E. Guest Services Manager.

3 out of 5
Good location, although the property could do with a revamp. Pool was too cold to swim in, buffet breakfast was just ok.

Posted by on 10 Jun. 2021

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Comment from Hotel Management

21 Jun. 2021 by AJ

Dear Guest, Thank you very much for your feedback. We have forwarded your your concerns with the pool temperature and buffet breakfast to the respective Head of the Departments, who would be looking in to this further. We certainly hope to welcome you back to the hotel in the near future. Kind Regards, Amit Jadhav. T.H.E. Guest Services Manager.

About the Heritage Queenstown

Location 91 Fernhill Road, Queenstown, 9197

Property Features

Heritage Queenstown offers its guests a seasonal outdoor pool, an indoor pool, a health club, and a spa tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3079 square feet (286 square meters) and includes a conference center. A sauna, a library, and a terrace are also featured at the luxury Heritage Queenstown. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • 3079 sq ft of conference space
  • 286 sq m of conference space
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Ski equipment storage
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Heritage Queenstown offers 175 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Stove
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 6:30 AM and 10:00 AM.

Mackenzies Restaurant - This restaurant serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. At check-in, guests must provide a record of full COVID-19 vaccination. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Property does not offer on-site COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
  • Rollaway bed fee: NZD 50 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Hotel Queenstown
  • Heritage Queenstown
  • Queenstown Heritage
  • Heritage Queenstown Hotel Queenstown
  • Queenstown Heritage Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Queenstown
  • Heritage Queenstown Hotel Queenstown

You should know

  • The seasonal pool will open in January and close in December.
  • Pool access available from 6:00 AM to 11:00 PM.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.