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4.2 out of 5

"Love pool area - liked the fact we had air con in room - would be valuable in really hot Summer days - loved the pool. Parking is a bit tight but to b ... " More

By a verified traveller on Thu 19 Mar 2020

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Heritage Queenstown. You'll be 1 km (0.6 mi) from Lake Wakatipu and 2.2 km (1.3 mi) from Skyline Gondola. Highlights at this family-friendly hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy LCD TVs with satellite channels, and all 175 rooms feature free WiFi, in-room childcare, and free newspapers. Nice touches include bathrobes and free toiletries. Refrigerators, in-room massages, and safes are also available.

The restaurant, Mackenzies Restaurant, is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the health club, spa tub, and sauna as well as access to bike rentals. 3079 square feet (286 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, laundry facilities, and ski storage. Buffet breakfast is available on weekends between 6:30 AM and 10:00 AM.

With a stay at this 4.5-star Queenstown hotel, you'll be 17.6 km (11 mi) from Coronet Peak Ski Area and 25.6 km (15.9 mi) from The Remarkables Ski Area.

Deluxe Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$160* Per night/room 13 Jul. - 14 Jul.

Studio Suite, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Deluxe Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 3 Max

Studio Suite Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room Non-Lakeview

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Queenstown ratings based on 132 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Heritage Queenstown

Everyone (103) Couples (13) Family (12)
4 out of 5

Posted by on 21 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by AJ

Hello and thank you very much for rating us 4 out of 5. Kind Regards, Amit Jadhav. T.H.E. Guest Servcies Manager

5 out of 5
Love pool area - liked the fact we had air con in room - would be valuable in really hot Summer days - loved the pool. Parking is a bit tight but to be expected given the position. Having undercover parks is great especially for frosty times.

Posted by on 19 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by Hazel Suico, Guest Services Manager

Thank you very much for your amazing feedback! We hope to see you again in the near future. Kind regards, Hazel Suico Guest Services Manager

4 out of 5

Posted by on 15 Mar. 2020

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Comment from Hotel Management

22 Mar. 2020 by AJ

Hello and thank you very much for rating us 4 out of 5. Kind Regards, Amit Jadhav. T.H.E. Guest Servcies Manager

4 out of 5
Lovely stay as usual, breakfast could do with an upgrade.

Posted by on 23 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Hazel Suico

We are glad to hear you had a lovely stay with us! Thank you for your feedback regarding breakfast. I will definitely pass this on to senior management. We hope to see you again in the hotel. Kind regards, Hazel Suico Guest Services Manager

5 out of 5
Friendly staff clean room and an easy walk to the town centre.

Posted by on 30 Dec. 2019

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Comment from Hotel Management

31 Dec. 2019 by AJ

Hello and Thank you for your feedback follwing your recent stay with us. We are delighted to know that you have enjoyed your stay and the hospitality provided by our wonderful team. We hope to welcome you back to the hotel in the near future. Kind Regards, Amit Jadhav. T.H.E. Guest Services Manager.

5 out of 5

Posted by on 11 Dec. 2019

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Comment from Hotel Management

12 Dec. 2019 by Kevin Kluts - GM

Good Afternoon, Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay and I look forward to welcoming you again in the future. Kind Regards, Kevin Kluts General Manager

5 out of 5
The view from the lakeside rooms was spectacular. Comfy bed

Posted by on 5 Nov. 2019

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Comment from Hotel Management

13 Nov. 2019 by AJ

Hello and thank you very much for your nice feedback. we are really pleased to know that you have enjoyed your stay with us. We surely hope to welcome you back to the hotel in the near future. Kind regards, Amit Jadhav. T.H.E. Guest Services Manager.

5 out of 5
The staff were polite and friendly. The room was clean and well-laid out. We had dinner and breakfast in the restaurant and the staff were fantastic. The dinner was exceptional and we were served with almost zero wait time. We were very impressed and will be back.

Posted by on 27 Oct. 2019

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Comment from Hotel Management

13 Nov. 2019 by AJ

Hello and thank you for your lovely feedback. We are pleased to know that you have enjoyed your stay with us.I will make sure to pass on your kind words to our Food and Beeverage team. We are certainly looking forward in welcoming you back to the hotel in the near future. Kind Regards, Amit Jadhav. T.H.E. Guest Services Manager.

5 out of 5

Posted by on 14 Oct. 2019

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Comment from Hotel Management

18 Oct. 2019 by Emma Jubb - Guest Services

Thank you for your feedback

5 out of 5
Very kind helpful staff. Great facilities. Great cleaning service. Excellent location

Posted by on 12 Oct. 2019

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Comment from Hotel Management

17 Oct. 2019 by Kevin Kluts - GM

Good Evening Janet Thank you for taking the time to leave your feedback. It is great to hear you enjoyed your stay overall, especially the service you received during your stay I look forward to welcoming you to Heritage Queenstown again in the future. Kind Regards, Kevin Kluts General Manager

About the Heritage Queenstown

Location 91 Fernhill Road, Queenstown, 9197

Property Features

As a guest of Heritage Queenstown, you'll find an outdoor pool, a health club, a spa tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3079 square feet (286 square meters) and includes a conference center. A library, a terrace, and tour/ticket assistance are also featured at the luxury Heritage Queenstown. Self parking is free. Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • 3079 sq ft of conference space
  • 286 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Ski equipment storage
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown Intl. Airport (ZQN) (9.6 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Heritage Queenstown offers 175 air-conditioned accommodations with safes and complimentary newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekends from 6:30 AM and 10:00 AM.

Mackenzies Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff do not wear personal protective equipment
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 25 for adults and NZD 12.50 for children (approximately)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Heritage Hotel Queenstown
  • Heritage Queenstown
  • Queenstown Heritage
  • Heritage Queenstown Hotel Queenstown
  • Queenstown Heritage Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Hotel
  • Heritage Queenstown Queenstown
  • Heritage Queenstown Hotel Queenstown

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.