Get an overview of this hotelFamily-friendly hotel with full-service spa and restaurant

Popular property highlights

Free self parking
Free WiFi
Restaurant
Outdoor pool
24-hour business centre

A day of pampering can include massages, aromatherapy, and Ayurvedic treatments along with access to the sauna and steam room. The restaurant, Mackenzies Restaurant, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the health club, spa tub, and sauna. Additionally, you'll find free WiFi in public areas, a 24-hour business center, and laundry facilities. Breakfast is available daily. There's also free self parking, along with the convenience of an airport shuttle.

Free WiFi, in-room childcare, and coffee/tea makers are featured in all 175 rooms. Dining in is an option with 24-hour room service, and minibars provide refreshments. You'll find nice touches like bathrobes and free toiletries to enhance your stay. Additionally, free newspapers, in-room massages, and safes are available.

Heritage Queenstown

Hotel Amenities

Hotel Amenities

In addition to a full-service spa, Heritage Queenstown features an outdoor pool and a health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

A 24-hour business center is on site at this 4.5-star property. Event facilities measure 3079 square feet (286 square meters). This luxury hotel also offers a spa tub, a sauna, and spa services. For a surcharge, a roundtrip airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Heritage Queenstown has designated areas for smoking.

  • Spa services on site 
  • Spa tub 
  • Free newspapers in lobby 
  • Babysitting or childcare (surcharge) 
  • Breakfast available (surcharge) 
  • Bar/lounge 
  • Restaurant 
  • Airport transportation (surcharge) 
  • Multilingual staff 
  • Safe-deposit box at front desk 
  • 24-hour front desk 
  • Porter/bellhop 
  • Elevator/lift 
  • Total number of rooms - 175 
  • Number of floors - 4 
  • Dry cleaning/laundry service 
  • Laundry facilities 
  • Ski storage 
  • Garden 
  • Concierge services 
  • Full-service spa 
  • Free WiFi 
  • Computer station 
  • Express check-in 
  • Luggage storage 
  • Tennis on site 
  • Gift shops or newsstand 
  • Spa treatment room(s) 
  • Terrace 
  • Conference space size (feet) - 3079 
  • Free self parking 
  • Sauna 
  • Number of buildings/towers - 4 
  • Barbecue grill(s) 
  • Wedding services 
  • Health club 
  • Designated smoking areas 
  • Pool umbrellas 
  • Tours/ticket assistance 
  • Library 
  • Conference space size (meters) - 286 
  • 24-hour business center 
  • Outdoor pool 
  • Television in common areas 

Family Friendly Amenities

  • Family Hotel  
  • Outdoor pool  
  • Free Wi-Fi  
  • Laundry facilities  
  • Babysitting or childcare (surcharge)  
  • In-room childcare (surcharge)  
  • Cribs/infant beds (complimentary)  

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle 
  • Airport: Queenstown (ZQN-Queenstown Intl.) (11.5 km) 
  • Parking: Free self parking 

Room Amenities

  • Pay movies 
  • Room service (24 hours) 
  • Minibar 
  • Coffee/tea maker 
  • Bathrobes 
  • Free toiletries 
  • Hair dryer 
  • In-room massage available 
  • In-room childcare (surcharge) 
  • Iron/ironing board 
  • In-room safe 
  • Free WiFi 
  • Blackout drapes/curtains 
  • Free newspaper 
  • Daily housekeeping 
  • Free cribs/infant beds 
  • Rollaway/extra beds (surcharge) 

Where to Eat

Mackenzies Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

24-hour room service is available.

Breakfast is available for a surcharge each morning.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby 
  • Snowboarding nearby 
  • Downhill skiing nearby 
  • Snowshoeing nearby 
  • Rafting nearby 
  • Kayaking nearby 
  • Sailing nearby 
  • Scooter/moped rentals nearby 
  • Hiking/biking trails nearby 
  • Bicycle rentals nearby 
  • Mountain biking nearby 
  • Skydiving nearby 
  • Parasailing nearby 
  • Ecotours nearby 
  • Ski lessons available nearby 
  • Ski equipment rental shops nearby 
  • Segway rental/tour nearby 

Spa Services

The onsite spa has massage/treatment rooms. Services include massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

  • Steam room in spa 
  • Body scrubs 
  • Aromatherapy treatments 
  • Ayurvedic treatments 
  • Sauna in spa 
  • Massages 
  • Body treatments 
  • Facial treatments 

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

  • Accessible bathroom 
  • Roll-in shower 
  • In-room accessibility 

Hotel Policies

Check-in

Check-in time ends at midnight

Check-in time starts at 2 PM

Special check-in instructions:

24-hour airport shuttle service is available. Contact the property in advance to get details.

Check-out

Check-out time is 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 45 per night.
  • Free cribs (infant beds)!

Pets

  • Pets not allowed

You need to know

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Fees

You'll be asked to pay the following charges at the property:
  • Deposit: NZD 50 per night
We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

Breakfast fee: between NZD 18 and NZD 31 per person (approximately) Airport shuttle fee: NZD 27 per person (one way) Rollaway bed fee: NZD 45 per night
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Hotel Name

  • Heritage Hotel Queenstown
  • Heritage Queenstown
  • Queenstown Heritage
  • Heritage Queenstown Hotel Queenstown
  • Queenstown Heritage Hotel
  • Heritage Queenstown Hotel

We should mention

Children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Free Wireless Internet Access

Book a stay in a 3-Bedroom Villa and receive free wireless Internet access of up to 500mb per 24 hours.

Must book a 3-Bedroom Villa to qualify. Offer applies to Wi-Fi only. Guests will need to organize an Apple AirPort at the front desk.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.


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