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Rendezvous Heritage Hotel Queenstown

4.5 star property
Suburban hotel with fitness centre and sauna

Photo gallery for Rendezvous Heritage Hotel Queenstown

Premier 2 Bedroom Apartment with Lake View | View from room
Indoor pool, outdoor pool, open 6:00 AM to 11:00 PM, pool umbrellas
Exterior
Meeting facility
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
The current price is NZ$386
includes taxes & fees
27 July - 28 July

Explore the area

Map
91 Fernhill Road, Queenstown, 9197
  • Skyline Queenstown
    ‪3 min drive‬
  • Kiwi and Birdlife Park
    ‪3 min drive‬
  • Queenstown Gardens
    ‪9 min drive‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪12 min drive‬

Room options

Premier 2 Bedroom Apartment with Alpine View

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Separate bedroom
Blackout curtains
  • Mountain view
  • Sleeps 5
  • 2 King Beds

Premier Room with Alpine View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • Mountain view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Interconnecting Family Suite with Lake View

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Separate bedroom
Blackout curtains
  • Lake view
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Deluxe Room With Lake View

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room With Lake View

9.0 out of 10
Wonderful
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Separate bath and shower
  • 26 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Interconnecting Two Bedroom Apartment with Lake View

1 bedroom, in-room safe, desk, blackout curtains

Interconnecting Two Bedroom Apartment with Lake View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
  • 88 sq m
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed OR 4 Single Beds and 1 Double Sofa Bed

View all photos for Studio Apartment

1 bedroom, in-room safe, desk, blackout curtains

Studio Apartment

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Separate bedroom
Blackout curtains
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Family Room

Free toiletries, hair dryer, bathrobes, towels

Deluxe Family Room

8.6 out of 10
Excellent
(26 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Shower/bath combination
  • 33 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds OR 2 King Beds

Premier Room with Lake View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

Deluxe Room with Alpine View

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
Hairdryer
  • Mountain view
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Studio Apartment with Lake View

1 bedroom, in-room safe, desk, blackout curtains

Studio Apartment with Lake View

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
  • 44 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for 1 Bedroom Apartment with Lake View

1 bedroom, in-room safe, desk, blackout curtains

1 Bedroom Apartment with Lake View

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
Pillow-top bed
  • 88 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed and 1 Large Single Sofa Bed OR 4 Single Beds and 1 Large Single Sofa Bed

View all photos for Deluxe Room

1 bedroom, in-room safe, desk, blackout curtains

Deluxe Room

9.0 out of 10
Wonderful
(35 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Hairdryer
Separate bath and shower
  • 26 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Interconnecting Two Bedroom Apartment

1 bedroom, in-room safe, desk, blackout curtains

Interconnecting Two Bedroom Apartment

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Washer/dryer
Separate bedroom
  • 44 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Single Beds

Interconnecting Family Suite

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Separate bedroom
Blackout curtains
  • Sleeps 5
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Premier 2 Bedroom Apartment with Lake View

Premier 2 Bedroom Apartment with Lake View

Premier 2 Bedroom Apartment with Lake View

Highlights

Air conditioning
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
LCD TV
Separate bedroom
Blackout curtains
  • Lake view
  • Sleeps 5
  • 2 King Beds

View all photos for Premier Room

1 bedroom, in-room safe, desk, blackout curtains

Premier Room

9.8 out of 10
Exceptional
(12 reviews)

Highlights

Air conditioning
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
Hairdryer
  • 40 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

About the area

Queenstown

A luxury stay in the heart of Queenstown awaits you at Rendezvous Heritage Hotel Queenstown. Within steps you'll find Mt Crichton Loop Track and Lake Wakatipu within a 15-minute stroll. Highlights at this eco-friendly hotel include a restaurant, an outdoor swimming pool and an indoor swimming pool. .The restaurant, Mackenzies Restaurant, is open for breakfast and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub, sauna and seasonal outdoor swimming pool. 3078 square feet (286 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of self parking. .In proximity to this 4.5-property class Queenstown hotel you'll find The Remarkables Ski Area.

What's nearby

  • TSS Earnslaw Steamship - 20 min walk - 1.7 km
  • Skyline Queenstown - 3 min drive - 1.5 km
  • Kiwi and Birdlife Park - 3 min drive - 1.5 km
  • Queenstown Mall - 3 min drive - 1.5 km
  • Queenstown Gardens - 9 min drive - 3.0 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 12 min drive

Restaurants

  • ‪Fergburger - ‬3 min drive
  • ‪Skyline Gondola - ‬3 min drive
  • ‪Patagonia Chocolates - ‬19 min walk
  • ‪Smiths Craft Beer House - ‬19 min walk
  • ‪Mrs. Ferg Beach Street - ‬19 min walk

About this property

Rendezvous Heritage Hotel Queenstown

Suburban hotel with fitness centre and sauna
Rendezvous Heritage Hotel Queenstown offers its guests a seasonal outdoor pool, an indoor pool, Access to hot tub, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 3078 square feet (286 square metres) and includes a conference centre. A fitness centre, a library, and a terrace are also featured at the luxury Rendezvous Heritage Hotel Queenstown. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Queenstown hotel.

  • 175 guestrooms or units
  • 4 levels
  • 4 buildings
  • Conference rooms
  • 3078 sq ft of conference space
  • 286 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Rendezvous Heritage Hotel Queenstown offers 175 air-conditioned accommodations with a safe and free newspapers. 49-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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4.1 out of 5, Very good, 1,000 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle nearby
  • Covered parking on site (NZD 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: NZD 38 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Mackenzies Restaurant

Things to do

  • Bicycle rentals
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Outdoor pool
  • Sauna
  • Ski storage
  • TV in common areas

Family friendly

  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (3,078 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 buildings
  • 4 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable/satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Contactless check-out

Special check-in instructions

The property charges 1.5 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 13 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 1 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 38 for adults and from NZD 19 for children
  • Covered self-parking fee: NZD 15 per night
  • Rollaway bed fee: NZD 65.0 per day
  • Credit card charges are subject to a surcharge of 1.5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in January and close in December.
  • Pool access available from 6:00 AM to 11:00 PM
  • Children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heritage Hotel Queenstown
Heritage Queenstown
Queenstown Heritage
Heritage Queenstown Hotel Queenstown
Queenstown Heritage Hotel
Heritage Queenstown Hotel
Heritage Queenstown
Rendezvous Heritage Queenstown
Rendezvous Heritage Hotel Queenstown Hotel
Rendezvous Heritage Hotel Queenstown Queenstown
Rendezvous Heritage Hotel Queenstown Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Rendezvous Heritage Hotel Queenstown?

Rendezvous Heritage Hotel Queenstown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Rendezvous Heritage Hotel Queenstown?

As of 18 Jul 2025, prices found for a 1-night stay for 2 adults at Rendezvous Heritage Hotel Queenstown on 27 Jul 2025 start from NZ$386.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Rendezvous Heritage Hotel Queenstown?

Yep, Rendezvous Heritage Hotel Queenstown has a covered self car park for NZD 15 per night.

Are there any beaches close to Rendezvous Heritage Hotel Queenstown?

Yep, Rendezvous Heritage Hotel Queenstown is a short 20-minute walk from Queenstown Beach. Fun beach activities include parasailing and kayaking.

Does Rendezvous Heritage Hotel Queenstown have a pool?

Yep, and guests love it! Rendezvous Heritage Hotel Queenstown has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 11:00 PM (Seasonal outdoor pool open from January to December).

What luxury perks are available at Rendezvous Heritage Hotel Queenstown?

Rendezvous Heritage Hotel Queenstown features an outdoor pool, an indoor pool and 1 hot tub.

What makes Rendezvous Heritage Hotel Queenstown a romantic place to stay?

1 hot tub and al fresco dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Rendezvous Heritage Hotel Queenstown.

Is Rendezvous Heritage Hotel Queenstown family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Rendezvous Heritage Hotel Queenstown is a hit with families.

Does Rendezvous Heritage Hotel Queenstown serve breakfast?

Yeah, our travelers adore the buffet brekkie here! Served daily from 6:30 AM to 10:00 AM, this is the place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Rendezvous Heritage Hotel Queenstown?

No, Rendezvous Heritage Hotel Queenstown does not offer an airport shuttle service.

Is there a bar or restaurant at Rendezvous Heritage Hotel Queenstown?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Rendezvous Heritage Hotel Queenstown?

Check-in begins at 3:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Rendezvous Heritage Hotel Queenstown?

No, pets are not allowed.

Rendezvous Heritage Hotel Queenstown Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 588 out of 1000 reviews
Rating 8 - Good. 291 out of 1000 reviews
Rating 6 - Okay. 71 out of 1000 reviews
Rating 4 - Poor. 29 out of 1000 reviews
Rating 2 - Terrible. 21 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Leanne

Liked: Cleanliness, amenities, property conditions & facilities
Extremely polite staff and extra helpful.Rooms were clean and well looked after
Stayed 1 night in Jul 2025

10/10 Excellent

Himanshu Manohar

Liked: Cleanliness, amenities, property conditions & facilities
Manager was helpful and accommodating
Stayed 4 nights in Jun 2025

10/10 Excellent

Christine

.
Stayed 8 nights in Jun 2025

10/10 Excellent

Zac

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place
Stayed 1 night in Jun 2025

10/10 Excellent

Simone

Stayed 3 nights in Jun 2025

10/10 Excellent

Mark Taupaki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice gym, sauna & spa
Stayed 3 nights in Jun 2025

10/10 Excellent

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big, clean room which was great value for money. Very comfortable bed!!
Stayed 1 night in May 2025

10/10 Excellent

Dominic Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Pleasant Stay at the Rendezvous I recently had the pleasure of staying at the Rendezvous hotel, and I must say, it was a delightful experience. From the moment I walked into the lobby, I was greeted with warmth and efficiency. The check-in process was smooth, and the staff were incredibly helpful in answering all my questions. The room itself was well-appointed and clean. The bed was comfortable, ensuring a good night's sleep, and I appreciated the thoughtful amenities provided. What stood out to me was the attention to detail – from the quality of the linens to the modern décor, everything seemed carefully chosen to enhance the guest experience. Overall, my stay at the Rendezvous was excellent. The combination of friendly service, comfortable accommodations, and a convenient location makes it a top choice for anyone visiting the area. I would highly recommend it and look forward to returning in the future.
Stayed 7 nights in Apr 2025

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovley hotel easy 5 min bus journey to town bus stop outside hotel
Stayed 3 nights in Apr 2025

10/10 Excellent

Joaquim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in Queenstown. Quite and convenient hotel
Stayed 2 nights in Apr 2025

10/10 Excellent

Tushar

Liked: Cleanliness, staff & service, property conditions & facilities
Great Lake views
Stayed 1 night in Apr 2025

10/10 Excellent

Cheryle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Take a Breath

A last minute booking that we are glad we made. Even though staff were super busy with bus loads arriving and unpacking as we arrived, they were cool, calm and collected. Attended to our booking promptly. The room wasn’t ready so we received drink vouchers so we could chill whilst we waited near an open fire. We could park our car undercover for $15, which was appreciated. Lift and stair access to our Lakeview Room. Huge room with separate lounge, bedroom and bathroom . Two full lounges for seating, dining table and chairs, kitchen facilities. Laundry facilities behind closet door in dining/kitchen area (bonus). We dined in the restaurant and enjoyed the hospitality and food. Checkout was quick am Nd seamless. Thank you for accepting us last minute, we thoroughly enjoyed the accommodation and the spectacular view from our room.
Stayed 1 night in Apr 2025

10/10 Excellent

Kathryn

Stayed 2 nights in Apr 2025

2/10 Terrible

Mandeep

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedsheet had broken glass. Both kids got cuts from it. One on the leg and one near eye. We got free parking in compensation. That’s the level of service. We did not create scene. Will not recommend at all
Stayed 4 nights in Apr 2025

10/10 Excellent

Jaspal Singh

Stayed 3 nights in Apr 2025

10/10 Excellent

Janet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location of the hotel and my room has nice view of the lake.
Stayed 1 night in Apr 2025

8/10 Good

Cain

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

arran

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great facilities and great service
Stayed 3 nights in Apr 2025

6/10 Okay

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities
We were totally underwhelmed by this hotel. We booked it because the reviews are good, but honestly felt we must have been in a different place to the reviews! Hotel felt old and worn. The walk to town is long with a long hill hike coming back. It’s $15 per night for parking. We didn’t get our complimentary drinks and had to ask for them. Reception seemed chaotic. We requested twin beds and didn’t get them. The pool was chilly. The water pressure in the shower was crazy strong and water sprayed all over the bathroom when you put the shower on. The toiletries in the bathroom were meagre. Overall we were disappointed and although the stay was fine, we wouldn’t go back. We didn’t book a lake view room and perhaps you get treated as second class if you don’t! Next time I’d look for something closer to the centre of town. Queenstown, however, we loved and would happily go back and spend longer time in.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great facilities.

Not the best for town quick access. The pool wasn’t heated, but the gym and the jacuzzi were great.
Stayed 4 nights in Feb 2025

6/10 Okay

Yinan

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
check in service need huge improvement. Same as check out. Please check your own system before question customer. For example, 1) payment! Have I paid? 2) did I lied about the vip drink on check in? 3) attitude! Please present same quality service to all customers.
Stayed 2 nights in Apr 2025

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice place
Stayed 1 night in Apr 2025

6/10 Okay

Jared

Travelled with partner
Liked: Staff & service, amenities
Old hotel. Bed sheets felt itchy and uncomfortable. Good location, 10 mins walk to Queenstown central.
Stayed 2 nights in Dec 2024

10/10 Excellent

Marie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
LIKE: Beautiful setting, large mini suites. Very good meals and dinner menu selection. Cooked to order eggs are very well done. Pleasant and helpful staff. Need improvement: Breakfast hot choices from buffet service tend to be overcooked (scrambled eggs, potatoes and sausages). Breakfast croissants and pastries are not always fresh. Room cleaning is very satisfactory, however, tiled floor cleaning and touch points on doors and cabinets need regular cleaning. Decor needs updating.
Stayed 4 nights in Mar 2025

8/10 Good

Tracey

Liked: Staff & service, property conditions & facilities, room comfort

Quiet and Restful

3 nights in Queenstown after doin Otago Rail Trail. Room was comfortable and quiet but servicing a little bit and miss, almost 4pm one day and I don’t believe the carpet saw a vacuum cleaner throughout. Front desk and bar/restaurant staff were friendly and efficient. Overall pretty good value for money but a little remote from Queenstown centre.
Stayed 3 nights in Apr 2025