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Novotel Queenstown Lakeside

4.0 star property
Family-friendly hotel with fitness centre and 24-hour front desk

Photo gallery for Novotel Queenstown Lakeside

Exterior
Bar (on property)
View from room
Private spa tub
Concierge desk

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot tub
  • 24/7 front desk
  • Parking available
  • Room service
The current price is NZ$349
includes taxes & fees
9 Dec - 10 Dec

Explore the area

View map
Corner of Earl and Marine Parade, Queenstown, 9348
  • Place, Queenstown Mall
    ‪2 min walk‬
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Place, Queenstown Beach
    ‪2 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

Double Room, 2 Double Beds, Lakeside

8.4 out of 10
Very good
(11 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Shower/bath combination
Hairdryer
  • 26 sq m
  • Partial lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(21 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Private bathroom
Eco-friendly toiletries
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 Queen Bed

7.4 out of 10
Good
(9 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Private bathroom
Eco-friendly toiletries
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

8.4 out of 10
Very good
(19 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Private bathroom
Eco-friendly toiletries
  • 27 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

8.4 out of 10
Very good
(24 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Private bathroom
Eco-friendly toiletries
  • 27 sq m
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

8.8 out of 10
Excellent
(60 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Private bathroom
Eco-friendly toiletries
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Lakeside

Room, 1 King Bed, Lakeside

Room, 1 King Bed, Lakeside

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Shower/bath combination
Hairdryer
  • 26 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

About the area

Queenstown

A family-friendly stay in the heart of Queenstown awaits you at Novotel Queenstown Lakeside. Within steps you'll find Williams Cottage and Lake Wakatipu. Highlights at this hotel include in-room free WiFi, free high-speed Internet and balconies. .The restaurant, Elements, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and Hot tub as well as access to bike hire. 646 square feet (60 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, laundry facilities and ski storage. Buffet breakfast is available on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM. There's also the convenience of valet parking. .In proximity to this 4-property class Queenstown City Centre hotel you'll find Coronet Peak Ski Area.

What's nearby

  • Queenstown Mall - 2 min walk - 0.2 km
  • Queenstown Gardens - 2 min walk - 0.2 km
  • Queenstown Beach - 2 min walk - 0.2 km
  • TSS Earnslaw Steamship - 5 min walk - 0.5 km
  • Skyline Queenstown - 10 min walk - 0.9 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 13 min drive

Restaurants

  • ‪Cookie Time - ‬3 min walk
  • ‪Novotel Queenstown Lakeside - ‬2 min walk
  • ‪Eichardt's Private Hotel - ‬2 min walk
  • ‪Botswana Butchery - ‬2 min walk
  • ‪Elements Restaurant - ‬1 min walk

About this property

Novotel Queenstown Lakeside

Family-friendly hotel with fitness centre and 24-hour front desk
Novotel Queenstown Lakeside offers its guests Access to hot tub and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. Event space at this hotel measures 646 square feet (60 square metres) and includes conference space. Multilingual staff, ski storage, and tour/ticket assistance are also featured at the family-friendly Novotel Queenstown Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Queenstown hotel.

  • 1 building
  • 273 guestrooms or units
  • 4 levels
  • 646 sq ft of conference space
  • 60 sq. m of conference space
  • Built in 1987
  • Childcare (surcharge)
  • Ski lift tickets
  • Ski equipment storage
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Queenstown Lakeside offers 273 accommodations with laptop-compatible safes and free newspapers. Rooms open to balconies or patios. A pillow menu is available. 21-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Queenstown hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 50+ Mbps. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Exterior
Holiday Inn Express & Suites Queenstown by IHG
  • Breakfast included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.6 out of 5, Wonderful, 1,006 reviews
The price is NZ$315
includes taxes & fees
13 Dec - 14 Dec
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Ski shuttle nearby
  • Valet parking on site (NZD 50 per night; includes in/out privileges)
  • Limited on-site parking

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:30 AM on weekdays and 6:00 AM to 11:00 AM on weekends; NZD 37 for adults and NZD 19 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Elements

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Gym
  • Hot tub
  • Ski passes
  • Ski storage
  • TV in common areas

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 646 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On a lake
  • Picnic area
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1987
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 21-inch LCD TV with satellite channels
  • Streaming services

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 20 per day.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 37 for adults and from NZD 19.00 for children
  • Valet parking fee: NZD 50 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 20 per day
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve access to the heated pool
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve access to the heated pool. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Novotel Queenstown
Novotel Lakeside
Novotel Lakeside Hotel
Novotel Lakeside Hotel Queenstown
Novotel Lakeside Queenstown
Novotel Queenstown
Novotel Queenstown Lakeside
Queenstown Lakeside
Queenstown Novotel
Novotel Gardens Queenstown
Novotel Queenstown Lakeside Hotel Queenstown
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Hotel
Novotel Queenstown Lakeside Queenstown
Novotel Queenstown Lakeside Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Novotel Queenstown Lakeside?

Novotel Queenstown Lakeside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Queenstown Lakeside?

As of 23 Nov 2025, prices found for a 1-night stay for 2 adults at Novotel Queenstown Lakeside on 9 Dec 2025 start from NZ$349.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Queenstown Lakeside?

Yep, Novotel Queenstown Lakeside has valet parking with in/out privileges for NZD 50 per night. Onsite parking is limited.

Are there any beaches close to Novotel Queenstown Lakeside?

Yep, Novotel Queenstown Lakeside is a short 2-minute walk from Queenstown Beach. Fun beach activities include parasailing and kayaking. You can also find boat tours.

What makes Novotel Queenstown Lakeside a romantic place to stay?

1 hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Novotel Queenstown Lakeside.

Is Novotel Queenstown Lakeside family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Novotel Queenstown Lakeside is a hit with families.

Does Novotel Queenstown Lakeside serve breakfast?

You bet, our travelers can't get enough of the buffet breakfast here! Offered on weekdays between 6:00 AM and 10:30 AM and weekends between 6:00 AM and 11:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Novotel Queenstown Lakeside?

No, Novotel Queenstown Lakeside does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Queenstown Lakeside?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Novotel Queenstown Lakeside?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Novotel Queenstown Lakeside?

No, pets are not allowed.

Reviews

Novotel Queenstown Lakeside Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 531 out of 1001 reviews
Rating 8 - Good. 315 out of 1001 reviews
Rating 6 - Okay. 111 out of 1001 reviews
Rating 4 - Poor. 23 out of 1001 reviews
Rating 2 - Terrible. 21 out of 1001 reviews

Reviews

8/10 Good

Anne-Maree

Travelled with partner
Liked: Cleanliness, amenities
Friendly and helpful staff and excellent amenities. A lovely hotel to stay in. Very relaxing
Stayed 2 nights in Nov 2025

8/10 Good

Elwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Property is a bit tired, carpet in the hallways need a change. Staff are excellent but no one answers their phone even though I tried many times and all the different areas. No answer from anyone. Breakfast buffet is excellent, rooms are nice, beds are very nice, bathroom bit small.
Stayed 3 nights in Oct 2025

8/10 Good

HAN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the first night, there was no hot water. After asking the front desk, they said the water heating system wasn’t hot enough and that they were fixing it. We waited for an hour before we could finally take a shower with hot water. Another day, there was a complete water outage, and the hotel didn’t inform guests in advance. The shower water was also unstable — sometimes hot, sometimes cold — probably because the equipment is too old. However, the hotel staff and location were both excellent.
Stayed 5 nights in Sep 2025

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2025

6/10 Okay

Ankush

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Staff need to be more co operative as you are travelling as a tourist so you may not aware all the processes
Stayed 5 nights in Sep 2025

6/10 Okay

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location was amazing, seemed a little run down. Overall great location.
Stayed 2 nights in Sep 2025

10/10 Excellent

Megan

Stayed 5 nights in Aug 2025

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 5 nights in Aug 2025

4/10 Poor

Laarni

Travelled with family
Disliked: Staff & service, amenities
Very close to the lakeside, cafe & restaurants. However, dated hotel with bathroom facilities need upgrade. Poor front and housekeeping services. Excellent service from the porter ‘Agustin’. Hope they can improve as location is excellent!
Stayed 3 nights in Aug 2025

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with your family, laundry rooms (2-either side of building- inside) Great buffet breakfast, great bar area.
Stayed 5 nights in Aug 2025

4/10 Poor

David, Hamilton

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The location is great. But the property is crazy in need of a clean up and renovation. The paints peeling off the walls, towel rails broken, noisy and just not great. A curtain shower etc. all things that are first world but at a premium price you’re paying for location and not hotel. If this hotel was anywhere else it wouldn’t be able to charge these prices so they are riding it as long as they can. Novotel group really need to take a look at the brand reputation. But all in all a great location, fairly friendly staff but really bad rooms.
Stayed 2 nights in Aug 2025

10/10 Excellent

michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the lake and town.
Stayed 3 nights in Aug 2025

8/10 Good

Candice

Travelled with group
Liked: Cleanliness, staff & service, room comfort

Great location but worn down.

Lovely convenient location but the property is very dated and could do with a refresh and some additional sound proofing. The beds were really comfortable and great water pressure in the showers. However every day our key cards do our room stopped working, sometimes twice a day and we had to keep going back to reception to get new ones - this was so frustrating when we were tired, or carrying shopping or it was late at night. We were never offered any remedy or compensation for the repeated inconvenience either.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness

Great location and breakfast

Stayed 7 nights in Apr 2025

10/10 Excellent

Susanne, Balwyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

8/10 Good

huong

Liked: Cleanliness, staff & service

ski holiday

first tonight we couldn't sleep due to the room above our room keeping the stampingthier, 5am in the morning they started walking around stamping their feet on the floor so we couldn't sleep. after the complained they move us to different room
Stayed 5 nights in Jul 2025

6/10 Okay

Rachelle

Stayed 4 nights in Jul 2025

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a great spot. Easy to walk to restaurants, cafes and shopping. Staff always accommodating if you needed anything.
Stayed 9 nights in Jul 2025

8/10 Good

CHOW KIT

Stayed 1 night in Jul 2025

8/10 Good

Dean

Stayed 1 night in Jul 2025

8/10 Good

Kenneth Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Property is clean and well maintained, rooms are a bit tired and showing age. Especially bathrooms with shower over a bathtub and shower curtain bit outdated. There was only a twin room available and it was waste of space for only 2 of us. Weird no hotel info or menu left in room, had to read qr code for inroom dining and find out from asking where facilities were and timing. Location is excellent and has good access to main streets, no hills to navigage. Staff are nice and helpful pity guests couldnt be same with thise with infants allowing them to make a mess at breakfast, didnt realise parents dont care about kids and let them throw food everywhere. Poor staff cleaning floors but they done well. Id stay here again for the location.
Stayed 8 nights in Jul 2025

8/10 Good

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you so much for an amazing stay! This property was clean, the bed was comfy, and it is in such a great location - very walkable and close to all the main transportation. The only downside was that the heater in my room didn’t work - however, maintenance was very prompt in attempting to fix this! Whilst it was cold in the room, the sheets were very warm and perfect for the winter season. I’ll definitely want to stay with Novotel again!
Stayed 2 nights in Jul 2025

2/10 Terrible

Jacqueline

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old facilities, hardly no soundproof between rooms but charged at really high price, customer service not good, few staff is normal but most staff can be very curt and impatient. Can get much better customer service and newer hotel facilities elsewhere at cheaper price. Only benefit is it's convenient location near central.
Stayed 1 night in Jul 2025

8/10 Good

Nayyera

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent location, easy short walk to everything Queenstown has to offer. Close to the bus for the slopes. Comfortable and large beds. Only negative was the daily cleaning was not up to standards, rubbish was not removed from the bins etc. The hotel should focus on this,
Stayed 7 nights in Jul 2025

10/10 Excellent

Trece

Stayed 2 nights in Jul 2025