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4.4 out of 5

"Fast, efficient service. Duty manager was nice during check in. I liked the room that we stayed in this time (001) it was literally the first room whe ... " More

By a verified traveller on Wed 21 Jul 2021

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Hotel Description

A family-friendly stay in the heart of Rotorua awaits you at Jet Park Hotel Rotorua. Within just a 10-minute stroll, you'll find Rotorua Central Mall and Rotorua Arts Village. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

LED TVs with satellite channels are featured in all 63 rooms, and you can enjoy free WiFi, coffee/tea makers, and free newspapers. Refrigerators and room service make in-room dining convenient. Pillow menus and free toiletries are nice touches to enhance your stay. Safes, hair dryers, and phones are also available.

The café, Te Puru, serves international cuisine and is open for breakfast, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the spa tub, seasonal outdoor swimming pool, and pool loungers as well as access to a playground. Other amenities include free WiFi in public areas, a 24-hour business center, and a coffee shop/café. Continental breakfast is available daily between 6:30 AM and 10:00 AM. There's also the convenience of limited parking.

Attractions within a 10-minute drive of this 4-star Fenton Street hotel include Polynesian Spa and Skyline Rotorua.

Standard Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$154* Per night/room 1 Aug. - 2 Aug.

Standard King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room (Pet Friendly)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Jet Park Hotel Rotorua ratings based on 153 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Jet Park Hotel Rotorua

Everyone (97) Couples (17) Family (35)
5 out of 5
Fast, efficient service. Duty manager was nice during check in. I liked the room that we stayed in this time (001) it was literally the first room when you walked in. The room was quite compact but still comfortable. Nice big shower. Has everything you need. Complimentary continental breakfast was nice with lots to choose from. Good way to start the day.

Posted by on 21 Jul. 2021

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Comment from Hotel Management

22 Jul. 2021 by Bhavya Sharma

Kia Ora, Thank you for taking the time to review your stay with us. It was an absolute pleasure having you stay with us and we are grateful for the positive feedback. We are delighted that you chose to stay with us, and that we were able to make your stay so comfortable. We hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Bhavya Sharma Guest Services Manager

5 out of 5
Service was amazing, breakfast was very good, location great and was excellent to have a guests laundry to use 24/7

Posted by on 15 Jul. 2021

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Comment from Hotel Management

16 Jul. 2021 by Bhavya Sharma

Kia Ora, Thank you for your fantastic review. It was an absolute pleasure having you stay with us and we are grateful for the positive feedback. Your kind words will be passed on to the team. We look forward to welcoming you back in the future. Kind Regards, Bhavya Sharma

4 out of 5
Beds were a bit too high and on wheels. But will come back and stay again

Posted by on 9 Jul. 2021

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Comment from Hotel Management

11 Jul. 2021 by Bhavya Sharma

Kia Ora, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We are delighted that you chose to stay with us, and we hope that we will be able to welcome you back to the hotel in the near future. Kind Regards, Bhavya Sharma Guest Services Manager

5 out of 5

Posted by on 7 May 2021

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Comment from Hotel Management

17 May 2021 by Bhavya Sharma

Kia Ora, Thank you for reviewing your recent stay. I am very happy to hear that you had a very comfortable stay in our hotel. We look forward to welcoming you back again in future. Kind Regards, Bhavya Sharma Guest Services Manager

5 out of 5
Thank you for another great stay, friendly and helpful staff.

Posted by on 5 May 2021

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Comment from Hotel Management

7 May 2021 by Bhavya Sharma

Kia Ora, Thank you for reviewing your recent stay. I am very happy to hear that you had a very comfortable stay in our hotel and were very well looked after by our awesome staff. We look forward to welcoming you back again in future. Kind Regards, Bhavya Sharma Guest Services Manager

5 out of 5
I always love my stay at JetPark. It is our Go-to place when we are in Rotorua. It is conveniently located across the road road from the mall, supermarkets and petrol station. We’re able to walk everywhere. Fast efficient service. Staff are always helpful and friendly. We normally get a room outside, downstairs but went inside this time. Conveniently down the hall from the kids toy section and computer area. Laundry facilities available and the room (although smaller than the outdoor rooms) was sizeable enough for two adults and two kids. Would recommend this place to stay.

Posted by on 28 Mar. 2021

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Comment from Hotel Management

28 Mar. 2021 by Inus Rademeyer - Hotel Manager

Kia Ora, Thank you for the great feedback. I hope we will be seeing you again shortly. Kind Regards, Inus Rademeyer Hotel Manager

3 out of 5
Liked the closeness to Countdown, Paknsave etc.. Did not like the "pet friendliness" or the very low water pressure when showering.

Posted by on 24 Mar. 2021

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Comment from Hotel Management

28 Mar. 2021 by Inus Rademeyer - Hotel Manager

Kia Ora, Thank you for taking the time to review your recent stay. I am sorry to hear that we did not hit the mark on all aspects of your stay. I would love some more info on these so that we can look to improve our offering. Kind Regards, Inus Rademeyer Hotel Manager

5 out of 5
Convenient, quiet and pleasant place to stay. We would stay again

Posted by on 16 Feb. 2021

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Comment from Hotel Management

16 Feb. 2021 by Bhavya Sharma

Kia Ora, I am glad to hear you enjoyed your stay so much. We can't wait to welcome you back with your family again. Kind Regards, Bhavya Sharma Guest Services Manager

4 out of 5

Posted by on 27 Jan. 2021

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Comment from Hotel Management

7 Feb. 2021 by Bhavya Sharma

Kia Ora, Thank you for taking the time to review your recent stay at Jet Park Hotel Rotorua. I am happy to hear that we met your expectations and would be honored to welcome you back again when next in Rotorua. Kind Regards, Bhavya Sharma Guest Services Manage

5 out of 5
This is my new “go to” place to stay. Service is great. Efficient check in. Staff are fast to help set up baby during breakfast and are always busy to keep it clean during breakfast hours. Cleaning staff very helpful too. Had a room outside, downstairs that is spacious and very suitable for a family of 4. Comfy beds. Good water pressure in shower. Nice bath. Just didn’t like how there is a very tight squeeze for parking but grateful that it was outside our room. Conveniently located across the road from the mall, a petrol station and a supermarket (countdown).

Posted by , from Wharekahika, Tairawhiti (East Coast/Gisborne) on 13 Dec. 2020

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Comment from Hotel Management

28 Dec. 2020 by Inus Rademeyer - Hotel Manager

Kia Ora Waitangi, Thank you for the great feedback, it is good to know we will be your Hotel of choice when you are coming to Rotorua.

About the Jet Park Hotel Rotorua

Location 237 Fenton Street, Rotorua, 3010

Property Features

Jet Park Hotel Rotorua offers its guests an outdoor pool and a spa tub. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A library, tour/ticket assistance, and a garden are also featured at the family-friendly Jet Park Hotel Rotorua. Limited free parking is available on a first-come, first-served basis. This 4-star Rotorua hotel is smoke free.

  • 63 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2002
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (8.3 km / 5.2 mi)
  • Parking: Free self parking

Room Amenities

Jet Park Hotel Rotorua offers 63 air-conditioned accommodations with safes and complimentary newspapers. A pillow menu is available. Refrigerators and coffee/tea makers are provided. Rooms have partially open bathrooms. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Rotorua hotel provides complimentary wireless Internet access. 42-inch LED televisions come with satellite channels. Housekeeping is provided daily.

  • Bathrooms are partially open
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:00 AM.

Te Puru - This café specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets are welcome
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 28 per person (approximately)
  • Early check-in fee: NZD 20 (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Fenton
  • Quality Fenton Rotorua
  • Quality Inn Fenton
  • Quality Inn Fenton Rotorua
  • Quality Inn On Fenton Hotel Rotorua
  • Rotorua Ventura Hotel
  • Ventura Hotel Rotorua
  • Jet Park Hotel Rotorua
  • Jet Park Rotorua
  • Jet Park Hotel Rotorua Hotel
  • Jet Park Hotel Rotorua Rotorua
  • Jet Park Hotel Rotorua Hotel Rotorua

You should know

  • The seasonal pool will open in January and close in December.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Qualmark, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.