3.9 out of 5

"Had a 2 week stay for business and found the staff very obliging especially restaurant staff. Rooms were fantastic and beds were extremely comfortable ... " More

By a verified traveller on Tue 17 Apr 2018

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Hotel Description

At Copthorne Hotel Rotorua you'll be 2.1 km (1.3 mi) from Tamaki Maori Village and 2.2 km (1.4 mi) from Polynesian Spa. Highlights at this hotel include a restaurant, an outdoor swimming pool and free self parking.

TVs with satellite channels are featured in all 110 rooms, and you can enjoy free weekday newspapers, safes and hairdryers. In-room dining is easy with amenities like fridges and round-the-clock room service. Phones, irons/ironing boards and desks are also available.

The restaurant, Jimmy Cooks Kiwi Kitchen, serves local cuisine and is open for breakfast, lunch and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness centre and outdoor tennis court. Other amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM.

Within a 15-minute drive of this 3.5-star Rotorua hotel, attractions include Skyline Rotorua and Lake Rotoiti.

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
NZ$91* Per night/room 1 Sep. - 2 Sep.

Superior Queen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior 2 Queen

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Standard Queen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Copthorne Hotel Rotorua ratings based on 499 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Copthorne Hotel Rotorua

Everyone (200) Couples (173) Family (119)
2 out of 5

Posted by on 21 Jul. 2019

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3 out of 5
Very tired interiors and looking run down for the price. Did not feel like we got value for money

Posted by on 21 Jul. 2019

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2 out of 5
Bar shut early had to find bar staff to get a drink. Housekeeping knocking door to clean before checking out.

Posted by on 20 Jul. 2019

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5 out of 5

Posted by on 20 Jul. 2019

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4 out of 5
The beds were comfy, the staff were great (on the phone, at reception, helping us with bags, cleaning staff... everyone was happy and helpful). The pool was great for the kids and the hot spas were excellent as adults can use them and watch kids and the kids can warm up in them from the pool... really lovely stay for a really reasonable price...

Posted by on 1 Jul. 2019

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3 out of 5

Posted by on 30 Jun. 2019

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4 out of 5

Posted by on 20 Jun. 2019

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4 out of 5
I liked the convenience of the place, the lobby and my room. I did not like the dark decor, lack of proper lighting on the eating area/restaurant. Unfortunately it leaves you with the impression that they don't want you to notice the "stains" be they real or not. The pastries at breakfast were very stiff and heavy. And I think it'd be advisable to have someone permanently manning the buffet, as I saw a person picking and the cut up fruit and serving himself with his fingers instead of with the tongs provided. I advised staff about it. That is not hygienic.

Posted by on 15 Jun. 2019

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3 out of 5
The room had left over rubbish from previous guests. Never checked the draws. Carpet very dated. The place has areas that need attention and updating.

Posted by on 9 Jun. 2019

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4 out of 5
The room was clean, tidy and presented well, we were nice and warm with the heater. We found that the buffet breakfast and dinner was fairly average and the hotel (once past the entry facade) is very dated. Was a pleasnt enough stay

Posted by on 3 Jun. 2019

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About the Copthorne Hotel Rotorua

Location 328-348 Fenton Street, Rotorua, 3201

Property Features

Copthorne Hotel Rotorua offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The eco-friendly Copthorne Hotel Rotorua also features a library, concierge services, and laundry facilities. Self parking is free. This 3.5-star Rotorua hotel is smoke free.

  • 110 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Library
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds


Available in some public areas: Free WiFi


Free self parking


  • Airport: Rotorua (ROT-Rotorua Regional) (9 km / 5.6 mi)
  • Parking: Free self parking

Room Amenities

Copthorne Hotel Rotorua offers 110 forms of accommodation with a safe and complimentary newspapers. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Fridge
  • Electric kettle
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Jimmy Cooks Kiwi Kitchen – This restaurant specialises in local cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.

24-hour room service is available.

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is 18


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Additional policies and fees may apply when booking more than 4 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Union Pay
  • Debit cards


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 17.50 and NZD 25.00 per person (approximately)
  • On-site credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Hotel Rotorua
  • Copthorne Rotorua
  • Copthorne Rotorua Hotel
  • Rotorua Copthorne
  • Rotorua Copthorne Hotel
  • Rotorua Kingsgate Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.