3.9 out of 5

"Had a 2 week stay for business and found the staff very obliging especially restaurant staff. Rooms were fantastic and beds were extremely comfortable ... " More

By a verified traveller on Tue 17 Apr 2018

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Hotel Description

At Copthorne Hotel Rotorua, you'll be 2.1 km (1.3 mi) from Tamaki Maori Village and 2.3 km (1.4 mi) from Polynesian Spa. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

TVs with satellite channels are featured in all 110 rooms, and you can enjoy free weekday newspapers, safes, and hairdryers. In-room dining is easy with amenities like fridges and round-the-clock room service. Phones, irons/ironing boards, and desks are also available.

The restaurant, Jimmy Cooks Kiwi Kitchen, serves local cuisine and is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness centre and outdoor tennis court. Other amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10 AM.

Within a 15-minute drive of this 3.5-star Rotorua hotel, attractions include Skyline Rotorua and Lake Rotorua.

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max
NZ$150 per night

Superior Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Copthorne Hotel Rotorua ratings based on 476 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Copthorne Hotel Rotorua

Everyone (189) Couples (171) Family (116)
5 out of 5
We were given a free upgrade , room was really nice , bed was comfortable , staff were friendly, pool was heated and the breakfast was excellent !

Posted by on 13 Jan. 2019

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Comment from Hotel Management

16 Jan. 2019 by Theresa

Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback

5 out of 5
Lovely stay. Beds were new and luxurious, best sleeps ever. Room and bathroom could do with a revamp

Posted by , from North Island, NZ on 10 Jan. 2019

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4 out of 5
Nice and close to everything. Beds very comfy. and room quiet even on the main road.

Posted by on 7 Jan. 2019

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2 out of 5
WiFi is only available in the hotel lobby, no WiFi at all available in rooms. No air conditioning and the fan in our room only had one speed that sounded like a helicopter and kept us awake all night. Room configuration was not what was advertised and in the booking confirmation (1 double and 2 singles) - we had 2 doubles and advised this was all that was available which was not ideal with 2 children. Overall very tired and run down and not the quality I would expect from a Copthorne. Won’t be staying there again.

Posted by on 7 Jan. 2019

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3 out of 5

Posted by on 5 Jan. 2019

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4 out of 5
The hotel is quite old and facilities in the room are dark and looks not clean.

Posted by on 24 Dec. 2018

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4 out of 5
nice staff, clean room, only the facilities are little old, over all comfort

Posted by on 16 Dec. 2018

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3 out of 5
Older style hotel which needs some work to reach other Copthorne Hotels in New Zealand , staff very helpful and friendly

Posted by , from Sydney on 3 Oct. 2018

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4 out of 5
Very comfortable and clean room. Friendly efficient staff and restaurant. Hotel looked quite run-down, and our bathroom had hole in ceiling and no exhaust fan.

Posted by , from Hamilton NZ on 24 Sep. 2018

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2 out of 5
No television reception in our room. Asked for wifi - no wifi available to our room! Noisy fan going next door all night. No plug for bath. It looked clean but I wouldn't stay again.

Posted by on 25 Aug. 2018

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Comment from Hotel Management

27 Aug. 2018 by Theresa

Dear guest. Thank you for your feedback. I do apologise we did have a technical issue with our TV's over the date of your stay which was unable to be fixed due to parts being ordered from Christchurch. Appreciate you taking the time to respond.

About the Copthorne Hotel Rotorua

Location 328-348 Fenton Street, Rotorua, 3201

Property Features

Copthorne Hotel Rotorua offers its guests an outdoor pool, an outdoor tennis court, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The eco-friendly Copthorne Hotel Rotorua also features a library, concierge services, and laundry facilities. Self parking is free. This 3.5-star Rotorua hotel is smoke free.

  • 110 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Library
  • Computer for guest use
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds


Available in some public areas: Free WiFi


Free self parking


  • Airport: Rotorua (ROT-Rotorua Regional) (9 km / 5.6 mi)
  • Parking: Free self parking

Room Amenities

Copthorne Hotel Rotorua offers 110 forms of accommodation with a safe and complimentary newspapers. Televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Fridge
  • Electric kettle
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

Jimmy Cooks Kiwi Kitchen – This restaurant specialises in local cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available. Open daily.

24-hour room service is available.

Hotel Policies


  • Check-in time starts at 2 PM
  • Minimum check-in age is 18


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!


  • No pets allowed, but service animals are welcome


Additional policies and fees may apply when booking more than 4 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 17.50 and NZD 25.00 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Hotel Rotorua
  • Copthorne Rotorua
  • Rotorua Kingsgate Hotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 30 minutes per day (3-device limit).

Awards & Affiliations

Green/Sustainable Property
This property participates in Qualmark, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®