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3.9 out of 5

"Nice pool, handy position to shops etc. Was easy to find and get in and out of " More

By a verified traveller on Tue 03 Mar 2020

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Hotel Description

At Copthorne Hotel Rotorua you'll be within just a 5-minute stroll of Whakarewarewa Hot Springs and within 15 minutes of Rotorua Golf Club. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

You can enjoy TVs with satellite channels, and all 110 rooms feature free WiFi, free weekday newspapers, and safes. In-room dining is easy with amenities like refrigerators and round-the-clock room service. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, Jimmy Cooks Kiwi Kitchen, serves local cuisine and is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness center, spa tub, and seasonal outdoor swimming pool. Added amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 6:30 AM and 10 AM.

Attractions within a 15-minute drive of this 4-star Rotorua hotel include Polynesian Spa and Skyline Rotorua.

Superior Queen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior 2 Queen

Bed Count 2 Queen Beds Maximum Occupancy 3 Max

Standard Queen

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Copthorne Hotel Rotorua ratings based on 517 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Copthorne Hotel Rotorua

Everyone (204) Couples (181) Family (125)
4 out of 5

Posted by on 4 Mar. 2020

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Comment from Hotel Management

3 Apr. 2020 by Theresa

Thank you for your review we appreciate you taking the time to share your experience with us

4 out of 5
Nice pool, handy position to shops etc. Was easy to find and get in and out of

Posted by on 3 Mar. 2020

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Comment from Hotel Management

3 Apr. 2020 by Theresa

Thank you for your review we appreciate you taking the time to share your experience with us

3 out of 5
The pool was lovely, best part of our stay. Our room was dissapointing, bathroom old and toilet drips when it does work propally. Not enough towels, soap or bathwash. No towels provided for the pool. We wanted dinner without going out and there were no menus for Cheers bar or the resturant. Not even the room service menu. TV was waste of time. Can't believe theres no sky or anything at a surposed 4star hotel. Picture was so fuzzy could hardy see even if you could find a channel. I could list more disapoinments but im just glad we are only staying for a night. Most backbackers I've stayed in are nicer than this hotel. A flat 3star and thats being kind.

Posted by on 22 Feb. 2020

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Comment from Hotel Management

3 Apr. 2020 by Theresa

Thank you for your review we appreciate you taking the time to share your experience with us. Appreciate your comments.

4 out of 5
All ok,steak in restaurant wasn’t quite up to scratch

Posted by on 8 Feb. 2020

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Comment from Hotel Management

3 Apr. 2020 by Theresa

Thank you for your review we appreciate you taking the time to share your experience with us. Appreciate your comments.

5 out of 5
Definitely a step up from the previous accommodation we stayed in..

Posted by on 28 Jan. 2020

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4 out of 5
sense of history, location, space...but needs updating!

Posted by on 16 Jan. 2020

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5 out of 5
I enjoyed the fast efficient service and the easy access to the pool and gym.

Posted by on 8 Jan. 2020

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3 out of 5
Great service, good location close to everywhere, but the property is too old.

Posted by on 29 Dec. 2019

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Comment from Hotel Management

3 Jan. 2020 by Theresa

Thank you for your feedback we appreciate your comments. The hotel is aged however we are continuously improving with new carpets and new bathroom fittings planned for mid 2020.

5 out of 5
Fast and efficient check in. The heated pool is always a winner. Tidy, comfy room and facilities.

Posted by on 8 Dec. 2019

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Comment from Hotel Management

3 Jan. 2020 by Theresa

Dear guest thank you kindly for your review. It is always pleasing to read that we made an impression. We welcome you back in the future.

4 out of 5
The staff were very friendly and helpful. There was plenty of car parking spaces. The swimming pool was lovely 😊

Posted by , from Auckland New Zealand on 25 Nov. 2019

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Comment from Hotel Management

3 Jan. 2020 by Theresa

Thank you so much we appreciate you taking the time to review. Happy to read we made your stay memorable. Look forward to hosting you again soon

About the Copthorne Hotel Rotorua

Location 328-348 Fenton Street, Rotorua, 3201

Property Features

Copthorne Hotel Rotorua offers its guests an outdoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. A library, a terrace, and tour/ticket assistance are also featured at the eco-friendly Copthorne Hotel Rotorua. Self parking is free. This 4-star Rotorua hotel is smoke free.

  • 110 guestrooms or units
  • Dining venue
  • Bar or lounge
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9 km / 5.6 mi)
  • Parking: Free self parking

Room Amenities

Copthorne Hotel Rotorua offers 110 accommodations with safes and complimentary weekday newspapers. Satellite television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10 AM.

Jimmy Cooks Kiwi Kitchen - This restaurant specializes in local cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Enhanced food service safety measures are in place.The property affirms that it follows sanitization practices of We Clean. We Care. We Welcome. (Millennium) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Masks are not compulsory at the property
  • Temperature checks are not available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Clean. We Care. We Welcome. (Millennium)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 17.50 and NZD 25.00 per person (approximately)
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Copthorne Hotel Rotorua
  • Copthorne Rotorua
  • Copthorne Rotorua Hotel
  • Rotorua Copthorne
  • Rotorua Copthorne Hotel
  • Rotorua Kingsgate Hotel
  • Copthorne Hotel Rotorua Hotel
  • Copthorne Hotel Rotorua Rotorua
  • Copthorne Hotel Rotorua Hotel Rotorua

You should know

  • The seasonal pool will open in January and close in December.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • Qualmark

National Rating

This Hotel property is rated 4 stars.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.