You can enjoy flat-screen TVs with digital channels, and all 31 rooms feature coffee/tea makers, hair dryers, and irons/ironing boards. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient.
Enjoy the spa tub along with access to hot springs and a playground. Other amenities include free WiFi in public areas and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free self parking.
Within a 20-minute drive of this 3-star Rotorua motel, attractions include Skyline Rotorua and Lake Rotoiti.
10 Oct. 2020 by Brij
Hi Poto & family Thanks very much for your feedback which is truly appreciated. We love to ensure families have a good stay at the Cleveland and the more info we can share at check-in the better for everyone. We are delighted you and your family had a good time and can't wait to welcome you back to the Cleveland.
9 Aug. 2020 by Brij
Hi Uri Thanks very much for staying at the Cleveland over the weekend just gone. Every year we upgrade/renovate our apartments and were making real progress with 22 of our 31 apartments having been improved. Our plan was to continue with upgrades/renovations this winter and to complete the remaining 9 apartments. However, Covid has thrown a spanner in the works and put us back several months. Unfortunately, you booked one of the un-renovated apartments. We would love to have you stay at the Cleveland the next time you visit Rotorua and suggest you book early to be allocated a recently renovated apartment. And, hopefully, you will get a chance to try out our outdoor heated swimming pool and our private geothermal mineral pools. We do appreciate your feedback, thank you.
16 Jul. 2020 by Brij
Hi Jody Thanks for making the Cleveland one of your favourite places to stay in Rotorua. We just love it when kids have a good time in our pool. A big thank you for your feedback.
6 Mar. 2020 by Brij
Hi Anonymous Thanks for your feedback. It is a shame you took offence with our rule regarding cooking. Most, if not all, of our house rules have been the result of behaviour from past guests. We have had guests fry fish, cook spicy food, etc., etc., leaving smells that have taken up to 2 weeks to remove and that are not acceptable to other guests. As we would have told you "cook anything you like, so long that the smells you leave behind are acceptable to the next guest". We do have a communal kitchen that is offered for those who must cook food with extra strong smells. We have found that by focusing on prevention, we have been able to ensure our incoming guests check into rooms that are not only clean but are also free of food odours.
13 Feb. 2020 by Brij
Thanks very much for your feedback. We are delighted you had a good stay at the Cleveland.
31 Jan. 2020 by Brij
Thanks very much for your feedback. We are glad your stay was to your expectations.
27 Jan. 2020 by Brij
thanks for your feedback. Yes, the air conditioning is being really appreciated by our guests. Delighted you got to enjoy our swimming pool.
15 Jan. 2020 by Brij
Thank you very much for your feedback. We are glad we helped make your stay in Rotorua more enjoyable and we would love to welcome you back to the Cleveland when you next visit this area.
6 Jan. 2020 by Brij
Thanks for staying at the Cleveland.
30 Sep. 2019 by Spud Tate
Hi Thank you for your review and we are pleased you enjoyed your stay and your soak in the Geothermal Pools. We look forward to your next visit to Rotorua and we hope you enjoy your holiday. Best Wishes. Ken Tate Relief Manager - for Brij & Ronette Owners
Cleveland Thermal Motel offers its guests hot springs, an outdoor pool, and a spa tub. WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and a garden are also featured at the business-friendly Cleveland Thermal Motel. Free self parking is available. This 3-star Rotorua motel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Cleveland Thermal Motel offers 31 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3-star motel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. 42-inch flat-screen televisions come with digital channels. Housekeeping is provided daily.
For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.
Special check-in instructions:
The front desk is open daily from 8 AM - 8 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 8 AM - 8 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts credit cards and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.