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4.4 out of 5

"Great reception and lovely welcome by owners. Thorough talk around how things work and expectations at motel. Lots of space and things for kids to do ... " More

By a verified traveller on Sat 10 Oct 2020

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Hotel Description

At Cleveland Thermal Motel you'll be 2.4 km (1.5 mi) from Polynesian Spa and 3.2 km (2 mi) from Lake Rotorua. Highlights at this motel include an outdoor swimming pool, and in-room kitchens and free WiFi.

You can enjoy flat-screen TVs with digital channels, and all 31 rooms feature coffee/tea makers, hair dryers, and irons/ironing boards. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient.

Enjoy the spa tub along with access to hot springs and a playground. Other amenities include free WiFi in public areas and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free self parking.

Within a 20-minute drive of this 3-star Rotorua motel, attractions include Skyline Rotorua and Lake Rotoiti.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$118* Per night/room 1 Dec. - 2 Dec.

Three Bedroom Apartment

Bed Count 4 Twin Beds Maximum Occupancy 7 Max

Family One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Pool View Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Cleveland Thermal Motel ratings based on 90 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cleveland Thermal Motel

Everyone (38) Couples (10) Family (43)
5 out of 5
Great reception and lovely welcome by owners. Thorough talk around how things work and expectations at motel. Lots of space and things for kids to do if we didn’t go anywhere (pool, playground, trampoline). Very warm room. Central location so we found it easy to get to things

Posted by , from Auckland on 10 Oct. 2020

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Comment from Hotel Management

10 Oct. 2020 by Brij

Hi Poto & family Thanks very much for your feedback which is truly appreciated. We love to ensure families have a good stay at the Cleveland and the more info we can share at check-in the better for everyone. We are delighted you and your family had a good time and can't wait to welcome you back to the Cleveland.

5 out of 5
Friendly receptionist was very welcoming, room was very clean and tidy just a bit outdated, would highly recommend this place.

Posted by , from Auckland on 9 Aug. 2020

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Comment from Hotel Management

9 Aug. 2020 by Brij

Hi Uri Thanks very much for staying at the Cleveland over the weekend just gone. Every year we upgrade/renovate our apartments and were making real progress with 22 of our 31 apartments having been improved. Our plan was to continue with upgrades/renovations this winter and to complete the remaining 9 apartments. However, Covid has thrown a spanner in the works and put us back several months. Unfortunately, you booked one of the un-renovated apartments. We would love to have you stay at the Cleveland the next time you visit Rotorua and suggest you book early to be allocated a recently renovated apartment. And, hopefully, you will get a chance to try out our outdoor heated swimming pool and our private geothermal mineral pools. We do appreciate your feedback, thank you.

5 out of 5
We've stayed here several times now and always have a great time as it has everything we need. The kids especially love the pool and playground.

Posted by , from Gisborne on 14 Jul. 2020

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Comment from Hotel Management

16 Jul. 2020 by Brij

Hi Jody Thanks for making the Cleveland one of your favourite places to stay in Rotorua. We just love it when kids have a good time in our pool. A big thank you for your feedback.

2 out of 5
Was very uncomfortable on checkin told we would be fined 300 dollars if there was any cooking smells or smoke smells in the room so couldn’t relax the whole time we were there

Posted by on 5 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by Brij

Hi Anonymous Thanks for your feedback. It is a shame you took offence with our rule regarding cooking. Most, if not all, of our house rules have been the result of behaviour from past guests. We have had guests fry fish, cook spicy food, etc., etc., leaving smells that have taken up to 2 weeks to remove and that are not acceptable to other guests. As we would have told you "cook anything you like, so long that the smells you leave behind are acceptable to the next guest". We do have a communal kitchen that is offered for those who must cook food with extra strong smells. We have found that by focusing on prevention, we have been able to ensure our incoming guests check into rooms that are not only clean but are also free of food odours.

5 out of 5

Posted by on 11 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Brij

Thanks very much for your feedback. We are delighted you had a good stay at the Cleveland.

5 out of 5
Lovely place to stay, has everything you need! The owners were amazing!

Posted by , from Dunedin on 28 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by Brij

Thanks very much for your feedback. We are glad your stay was to your expectations.

5 out of 5
Fabulous hosts! Great swimming pool. Lovely apartment with welcome air conditioning.

Posted by on 26 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Brij

thanks for your feedback. Yes, the air conditioning is being really appreciated by our guests. Delighted you got to enjoy our swimming pool.

5 out of 5
The property is run by a lovely couple who could not have been more helpful. They suggested places to visit and where to eat. We enjoyWe ended up staying an extra nighted the warm swimming pool and mineral spring pools. We would stay again if we return to Rotorua.

Posted by on 14 Jan. 2020

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Comment from Hotel Management

15 Jan. 2020 by Brij

Thank you very much for your feedback. We are glad we helped make your stay in Rotorua more enjoyable and we would love to welcome you back to the Cleveland when you next visit this area.

4 out of 5
Friendly accomodating staff, family friendly. Would stay again.

Posted by on 6 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Brij

Thanks for staying at the Cleveland.

5 out of 5
Great outdoor pool and little thermal pools for a soak. Friendly helpful staff and great value

Posted by on 30 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by Spud Tate

Hi Thank you for your review and we are pleased you enjoyed your stay and your soak in the Geothermal Pools. We look forward to your next visit to Rotorua and we hope you enjoy your holiday. Best Wishes. Ken Tate Relief Manager - for Brij & Ronette Owners

Property Features

Cleveland Thermal Motel offers its guests hot springs, an outdoor pool, and a spa tub. WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and a garden are also featured at the business-friendly Cleveland Thermal Motel. Free self parking is available. This 3-star Rotorua motel is smoke free.

  • 31 guestrooms or units
  • 2 levels
  • 4 buildings
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (10.8 km / 6.7 mi)
  • Parking: Free self parking

Room Amenities

Cleveland Thermal Motel offers 31 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3-star motel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. 42-inch flat-screen televisions come with digital channels. Housekeeping is provided daily.

  • In-room kitchen
  • Flat-screen television
  • Digital channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Spa Services

  • Number of hot springs - 2

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8 PM

Special check-in instructions:

The front desk is open daily from 8 AM - 8 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8 AM - 8 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for NZD 15 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts credit cards and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: NZD 15 for adults and NZD 15 for children (approximately)
  • Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
  • Crib (infant bed) fee: NZD 15 per day
  • Credit card charges are subject to a surcharge of 2.00 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland Thermal Motel Rotorua
  • Econo Lodge Cleveland Hotel
  • Econo Lodge Cleveland Hotel Rotorua
  • Econo Lodge Cleveland Rotorua
  • Cleveland Hotel Rotorua
  • Cleveland Motel Rotorua
  • Cleveland Thermal Resort Rotorua
  • Cleveland Thermal Rotorua
  • Cleveland Thermal Resort
  • Cleveland Thermal Motel Motel
  • Cleveland Thermal Motel Rotorua
  • Cleveland Thermal Motel Motel Rotorua

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Hot springs access available from 7:00 AM to 9:00 PM.

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.