"Thanks to the management staff there. Always helpful and friendly. Just like having another Aunty and uncle that I hadn’t seen in ages.You want that e ... " More
Enjoy the spa tub along with access to hot springs and a playground. Other amenities include free WiFi in public areas and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free self parking.
Sights within a 15-minute walk of this Koutu motel include Rotorua Hospital and DriftKartz.
23 Oct. 2023 by Lesley
As this was a long weekend and sports teams inhouse also the noise was cut off before 10pm as per our rules.i am sorry you did not come and see us as i would have moved you out the front even though you did not want to be there either.
11 May 2023 by Brij
Hi SlobodanThanks for your feedback. The room you booked was our standard studio apartment; this room type will be renovated this winter. All our deluxe studio apartments have been renovated as have all our 1 bedroom & 2 bedroom apartments. Sorry you did not have a good experience.
11 May 2023 by Brij
Thanks very much for your feedback Jennifer; much appreciated. We look forward to seeing you next year.
11 May 2023 by Brij
Hi TennielleThanks so much for staying at the Cleveland and for your review, which is much appreciated.
2 Aug. 2022 by Brij
Hi Richard Thanks for returning to stay at the Cleveland. We are chuffed.
Cleveland Thermal Motel offers its guests hot springs, an outdoor pool, and a spa tub. WiFi is free in public spaces. A terrace, tour/ticket assistance, and barbecue grills are also featured at Cleveland Thermal Motel. Free self parking is available. This 3-star Rotorua motel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Cleveland Thermal Motel offers 31 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations at this 3-star motel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. 42-inch flat-screen televisions come with digital channels. Housekeeping is provided daily.
For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.
Special check-in instructions:
The front desk is open daily from 2:00 PM - 8 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 2:00 PM - 8 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.