4.4 out of 5

"Wonderful hosts made our stay- pools very relaxing!! Many thanks and see you next time! " More

By a verified traveller on Mon 20 Aug 2018

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Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$149 per night

Family One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Three Bedroom Apartment

Bed Count 5 Twin Beds Maximum Occupancy 8 Max

Pool View Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Family Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Cleveland Thermal Motel ratings based on 72 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cleveland Thermal Motel

Everyone (29) Couples (9) Family (34)
4 out of 5
Great motel, room was lovely and clean. Pool was a little dirty but overall enjoyed our stay.

Posted by on 28 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Brij

Hi Glad you enjoyed your recent stay in the Cleveland. The cloudy or blackish water in the mineral pools is not an indication of the pools being dirty. Occasionally, water drawn from our thermal bore comes through blackish. Please be assured we have a regular cleaning programme in place to ensure the pools are clean.

4 out of 5
Friendly staff. Excellent beds and shower. Room a little tired but clean and comfortable.

Posted by on 18 Jan. 2019

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Comment from Hotel Management

20 Jan. 2019 by Brij

Thank you for your feedback. We started renovating kitchens & bathrooms in our studio block and completed 6 apartments before Christmas. After Easter, we will re-commence our renovations and hope to finish many more by Labour weekend. Thanks for staying at the Cleveland.

5 out of 5
Nice motel, older style but friendly and helpful hosts and very tidy place. Super Comfortable for family stay. Good new air conditioning in room. Very quiet at night. Fantastic mineral pool and swimming pool free of charge. Highly recommended.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

7 Jan. 2019 by Brij

Great to know your recent stay at the Cleveland was to your expectations. This winter we will continue working on upgrading the pools and the rooms. Happy holidays and thanks for your feedback.

5 out of 5
We thoroughly enjoyed our stay here again. Thank you for the upgrade which was a nice touch, along with the chocolate treats. Kids love the pool and trampolines. New bathrooms were great although the kitchen stove is a little run down still functional enough. Look forward to staying again

Posted by on 26 Dec. 2018

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Comment from Hotel Management

1 Jan. 2019 by Brij

HI and thank you for your feedback. The kitchens will get a total makeover in the coming winter. Glad the kids enjoyed the pools and the new springless trampolines. Best wishes for 2019.

5 out of 5
Excellent service from the time we stepped out of our vehicle. The cottage was equipped with top line bedding and linen. Kitchen equiped with everything you use in your own kitchen at home. The cottage has double glazed windows so blocked out traffic noise. The pool and spas Amazing! My kids swam till 10pm every night 😝. Excellent place that I would not hesitate in returning too 👍

Posted by on 20 Dec. 2018

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Comment from Hotel Management

25 Dec. 2018 by Brij

Thanks for your feedback. It was the best Christmas present for all of us at the Cleveland. Delighted you and your family enjoyed your stay at the Cottage. Best wishes for 2019.

2 out of 5
Hotel staffs were friendly but when I talk about the room, it was terrible. Regreted spending so much on such an old room. Wouldn't suggest anyone to spend so much money on an old room, instead shop around. There was this irritating noise in the room that came from the device which replaced the AC. Not a good experience:)

Posted by , from Auckland on 22 Oct. 2018

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Comment from Hotel Management

23 Oct. 2018 by Brij

Hi Neel Thanks for your feedback and that you found the motel staff friendly. The Cleveland has been welcoming families for several decades; here's hoping that like them, you and your family got to enjoy our pools. Clean rooms, comfortable beds is what we offer. We have already started renovating our studio block and all these rooms will have new kitchens and bathrooms before Christmas. We are just installing aircon units in all the rooms. There is no device that replaced the AC. Your feedback is much appreciated.

5 out of 5
The chocolate was mint. Great service and facilities

Posted by on 14 Oct. 2018

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Comment from Hotel Management

23 Oct. 2018 by Brij

We are glad you found our service and facilities to your satisfaction. Yes, mint chocolates are what we hand out to our guests at check-in. Thanks for staying at the Cleveland,.

5 out of 5
Wonderful hosts made our stay- pools very relaxing!! Many thanks and see you next time!

Posted by , from NZ on 20 Aug. 2018

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Comment from Hotel Management

22 Aug. 2018 by Brij

Hi Danceman You made our day with your feedback. Thank you. We look forward to your next visit.

5 out of 5

Pleasant and comfortable stay

Very friendly and welcoming staff; convenient location close to City Centre and other attractions; and great outdoor heated pool.

Posted by on 21 Jul. 2018

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Comment from Hotel Management

16 Aug. 2018 by Brij

Thank you for your feedback. It is much appreciated and it is good know you found your stay at the Cleveland to be to your satisfaction. And, you got to use the outdoor heated pool.

4 out of 5
I booked for four adults and two children and by unforeseen circumstances one adult couldn’t come. They wouldn’t take the price off the accommodation, bit disappointing.

Posted by , from Australia. on 20 Jul. 2018

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Comment from Hotel Management

16 Aug. 2018 by Brij

Hi Sandy. Thanks for your feedback. Changes to your booking need to be made before your arrival as we have to pay a commission. This would have been the reason we didn't adjust the price at time of check-in. Sorry.

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking