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4.4 out of 5

"Lovely place to stay, has everything you need! The owners were amazing! " More

By a verified traveller on Tue 28 Jan 2020

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Hotel Description

At Cleveland Thermal Motel you'll be 2.2 km (1.3 mi) from Tamaki Maori Village and 2.4 km (1.5 mi) from Polynesian Spa. Highlights at this motel include an outdoor swimming pool, and in-room kitchens and free WiFi.

You can enjoy flat-screen TVs with cable channels, and all 31 rooms feature coffee/tea makers, hair dryers, and irons/ironing boards. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient.

This business-friendly motel offers free WiFi in public areas, a garden, and barbecue grills. Other amenities include a spa tub and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

This 3-star Rotorua motel is 3.2 km (2 mi) from Lake Rotorua and 3.6 km (2.2 mi) from Skyline Rotorua.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$100* Per night/room 4 Jun. - 5 Jun.

Three Bedroom Apartment

Bed Count 4 Twin Beds Maximum Occupancy 7 Max

Family One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Pool View Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Studio

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Cleveland Thermal Motel ratings based on 87 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cleveland Thermal Motel

Everyone (38) Couples (10) Family (39)
2 out of 5
Was very uncomfortable on checkin told we would be fined 300 dollars if there was any cooking smells or smoke smells in the room so couldn’t relax the whole time we were there

Posted by on 5 Mar. 2020

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Comment from Hotel Management

6 Mar. 2020 by Brij

Hi Anonymous Thanks for your feedback. It is a shame you took offence with our rule regarding cooking. Most, if not all, of our house rules have been the result of behaviour from past guests. We have had guests fry fish, cook spicy food, etc., etc., leaving smells that have taken up to 2 weeks to remove and that are not acceptable to other guests. As we would have told you "cook anything you like, so long that the smells you leave behind are acceptable to the next guest". We do have a communal kitchen that is offered for those who must cook food with extra strong smells. We have found that by focusing on prevention, we have been able to ensure our incoming guests check into rooms that are not only clean but are also free of food odours.

5 out of 5

Posted by on 11 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by Brij

Thanks very much for your feedback. We are delighted you had a good stay at the Cleveland.

5 out of 5
Lovely place to stay, has everything you need! The owners were amazing!

Posted by , from Dunedin on 28 Jan. 2020

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Comment from Hotel Management

31 Jan. 2020 by Brij

Thanks very much for your feedback. We are glad your stay was to your expectations.

5 out of 5
Fabulous hosts! Great swimming pool. Lovely apartment with welcome air conditioning.

Posted by on 26 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Brij

thanks for your feedback. Yes, the air conditioning is being really appreciated by our guests. Delighted you got to enjoy our swimming pool.

5 out of 5
The property is run by a lovely couple who could not have been more helpful. They suggested places to visit and where to eat. We enjoyWe ended up staying an extra nighted the warm swimming pool and mineral spring pools. We would stay again if we return to Rotorua.

Posted by on 14 Jan. 2020

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Comment from Hotel Management

15 Jan. 2020 by Brij

Thank you very much for your feedback. We are glad we helped make your stay in Rotorua more enjoyable and we would love to welcome you back to the Cleveland when you next visit this area.

4 out of 5
Friendly accomodating staff, family friendly. Would stay again.

Posted by on 6 Jan. 2020

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Comment from Hotel Management

6 Jan. 2020 by Brij

Thanks for staying at the Cleveland.

5 out of 5
Great outdoor pool and little thermal pools for a soak. Friendly helpful staff and great value

Posted by on 30 Sep. 2019

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Comment from Hotel Management

30 Sep. 2019 by Spud Tate

Hi Thank you for your review and we are pleased you enjoyed your stay and your soak in the Geothermal Pools. We look forward to your next visit to Rotorua and we hope you enjoy your holiday. Best Wishes. Ken Tate Relief Manager - for Brij & Ronette Owners

5 out of 5

Posted by on 9 Sep. 2019

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Comment from Hotel Management

11 Sep. 2019 by Spud Tate

Thank you for your review and we look forward to you next visit to Rotorua. Did you use the Geothermal Pools and were you comfortable in your apartment? We trust you were. Kind regards Ken Tate Relief Manager for Brij & Ronette Owners

4 out of 5

Posted by on 10 Jul. 2019

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Comment from Hotel Management

12 Jul. 2019 by Brij

Thanks for staying at the Cleveland. When you next visit Rotorua come check out our pool complex which is being renovated in October. Some exciting things happening.

5 out of 5
Great place to stay...heated pool cool.............

Posted by on 16 Jun. 2019

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Comment from Hotel Management

28 Jun. 2019 by Brij

Thanks for your feedback and for staying at the Cleveland. We are truly glad you had a good stay and got to enjoy the pools

Property Features

Cleveland Thermal Motel offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. Tour/ticket assistance, barbecue grills, and a garden are also featured at the business-friendly Cleveland Thermal Motel. Free self parking is available. This 3-star Rotorua motel is smoke free.

  • 31 guestrooms or units
  • 2 levels
  • 4 buildings
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (10.8 km / 6.7 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

Cleveland Thermal Motel offers 31 accommodations with coffee/tea makers and hair dryers. Accommodations at this 3-star motel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Iron and ironing board
  • Desk
  • Climate control (heating)
  • Ensuite bathroom

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 8 AM - 8 PM.
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.

The front desk at this property is open daily from 8 AM - 8 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No lifts

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-in fee: NZD 30 for check-in between 8:00 PM and 10:00 PM
  • Credit card charges are subject to a surcharge of 2.75 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Cleveland Thermal Motel Rotorua
  • Econo Lodge Cleveland Hotel
  • Econo Lodge Cleveland Hotel Rotorua
  • Econo Lodge Cleveland Rotorua
  • Cleveland Hotel Rotorua
  • Cleveland Motel Rotorua
  • Cleveland Thermal Resort Rotorua
  • Cleveland Thermal Rotorua
  • Cleveland Thermal Resort
  • Cleveland Thermal Motel Motel
  • Cleveland Thermal Motel Rotorua
  • Cleveland Thermal Motel Motel Rotorua

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our rating system.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.