4.4 out of 5

"Wonderful hosts made our stay- pools very relaxing!! Many thanks and see you next time! " More

By a verified traveller on Mon 20 Aug 2018

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Hotel Description

At Cleveland Thermal Motel you'll be 2.1 km (1.3 mi) from Tamaki Maori Village and 2.4 km (1.5 mi) from Polynesian Spa. Highlights at this motel include an outdoor swimming pool, and in-room kitchens and free WiFi.

All 31 rooms feature flat-screen TVs with cable channels, and you can enjoy coffee/tea makers, hairdryers, and irons/ironing boards. Kitchens come with fridges, microwaves, and hobs, making in-room dining convenient.

This smoke-free motel offers free WiFi in public areas, barbecues, and a picnic area. Other amenities include a spa tub and laundry facilities. Continental breakfast is available daily between 7:30 AM and 9:30 AM. There's also the convenience of free self parking.

You'll be 2.6 km (1.6 mi) from Skyline Rotorua and 3.2 km (2 mi) from Lake Rotorua with a stay at this 3-star Rotorua motel.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
NZ$150 per night

Three Bedroom Apartment

Bed Count 5 Twin Beds Maximum Occupancy 8 Max

Family One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Pool View Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Family Two Bedroom Apartment

Bed Count 2 Queen Beds Maximum Occupancy 8 Max

Cleveland Thermal Motel ratings based on 75 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Cleveland Thermal Motel

Everyone (31) Couples (9) Family (35)
4 out of 5
Great location and facilities! Could do with some upgrading of bathroom/shower (which is already underway I believe so that will make it even better)

Posted by on 31 Mar. 2019

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Comment from Hotel Management

2 Apr. 2019 by Brij

Thank you for staying at the Cleveland. Drop by the next time you are in Rotorua to see our renovated bathrooms and kitchens which should be completed this winter.

4 out of 5

Posted by on 15 Feb. 2019

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Comment from Hotel Management

2 Apr. 2019 by Brij

Thank you for staying at the Cleveland; we would love to show you our newly renovated studios & 2-bedroom apartments when you next visit Rotorua.

4 out of 5

Posted by on 3 Feb. 2019

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Comment from Hotel Management

2 Apr. 2019 by Brij

Thanks for your feedback. We are glad you had a good stay at the Cleveland.

4 out of 5
Great motel, room was lovely and clean. Pool was a little dirty but overall enjoyed our stay.

Posted by on 28 Jan. 2019

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Comment from Hotel Management

29 Jan. 2019 by Brij

Hi Glad you enjoyed your recent stay in the Cleveland. The cloudy or blackish water in the mineral pools is not an indication of the pools being dirty. Occasionally, water drawn from our thermal bore comes through blackish. Please be assured we have a regular cleaning programme in place to ensure the pools are clean.

4 out of 5
Friendly staff. Excellent beds and shower. Room a little tired but clean and comfortable.

Posted by on 18 Jan. 2019

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Comment from Hotel Management

20 Jan. 2019 by Brij

Thank you for your feedback. We started renovating kitchens & bathrooms in our studio block and completed 6 apartments before Christmas. After Easter, we will re-commence our renovations and hope to finish many more by Labour weekend. Thanks for staying at the Cleveland.

5 out of 5
Nice motel, older style but friendly and helpful hosts and very tidy place. Super Comfortable for family stay. Good new air conditioning in room. Very quiet at night. Fantastic mineral pool and swimming pool free of charge. Highly recommended.

Posted by on 7 Jan. 2019

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Comment from Hotel Management

7 Jan. 2019 by Brij

Great to know your recent stay at the Cleveland was to your expectations. This winter we will continue working on upgrading the pools and the rooms. Happy holidays and thanks for your feedback.

5 out of 5
We thoroughly enjoyed our stay here again. Thank you for the upgrade which was a nice touch, along with the chocolate treats. Kids love the pool and trampolines. New bathrooms were great although the kitchen stove is a little run down still functional enough. Look forward to staying again

Posted by on 26 Dec. 2018

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Comment from Hotel Management

1 Jan. 2019 by Brij

HI and thank you for your feedback. The kitchens will get a total makeover in the coming winter. Glad the kids enjoyed the pools and the new springless trampolines. Best wishes for 2019.

5 out of 5
Excellent service from the time we stepped out of our vehicle. The cottage was equipped with top line bedding and linen. Kitchen equiped with everything you use in your own kitchen at home. The cottage has double glazed windows so blocked out traffic noise. The pool and spas Amazing! My kids swam till 10pm every night 😝. Excellent place that I would not hesitate in returning too 👍

Posted by on 20 Dec. 2018

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Comment from Hotel Management

25 Dec. 2018 by Brij

Thanks for your feedback. It was the best Christmas present for all of us at the Cleveland. Delighted you and your family enjoyed your stay at the Cottage. Best wishes for 2019.

2 out of 5
Hotel staffs were friendly but when I talk about the room, it was terrible. Regreted spending so much on such an old room. Wouldn't suggest anyone to spend so much money on an old room, instead shop around. There was this irritating noise in the room that came from the device which replaced the AC. Not a good experience:)

Posted by , from Auckland on 22 Oct. 2018

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Comment from Hotel Management

23 Oct. 2018 by Brij

Hi Neel Thanks for your feedback and that you found the motel staff friendly. The Cleveland has been welcoming families for several decades; here's hoping that like them, you and your family got to enjoy our pools. Clean rooms, comfortable beds is what we offer. We have already started renovating our studio block and all these rooms will have new kitchens and bathrooms before Christmas. We are just installing aircon units in all the rooms. There is no device that replaced the AC. Your feedback is much appreciated.

5 out of 5
The chocolate was mint. Great service and facilities

Posted by on 14 Oct. 2018

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Comment from Hotel Management

23 Oct. 2018 by Brij

We are glad you found our service and facilities to your satisfaction. Yes, mint chocolates are what we hand out to our guests at check-in. Thanks for staying at the Cleveland,.

Property Features

Cleveland Thermal Motel offers its guests an outdoor pool and a spa tub. WiFi is free in public spaces. Cleveland Thermal Motel also features a BBQ, a picnic area, and laundry facilities. Free self parking is available. This 3-star Rotorua motel is smoke free.

  • 31 guestrooms or units
  • 2 levels
  • 4 buildings
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Playground on site
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (10.8 km / 6.7 mi)
  • Parking: Free self parking

Room Amenities

Cleveland Thermal Motel offers 31 forms of accommodation with coffee/tea makers and a hairdryer. Accommodation at this 3-star motel has kitchens with fridges, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower. This Rotorua motel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Fridge
  • Microwave
  • Hob
  • Coffee maker
  • Kitchenware
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Iron and ironing board
  • Climate control (heating)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 8 AM - 8 PM.
If you are planning to arrive after 8 PM, please contact the property in advance using the information on the booking confirmation.

The front desk at this property is open daily from 8 AM - 8 PM.
Guests arriving after 8 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Guests must contact this property in advance to reserve a crib (infant bed). Contact the office using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 13 and NZD 13 for adults, and NZD 13 and NZD 13 for children (approximately)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Econo Lodge Cleveland Hotel Rotorua
  • Econo Lodge Cleveland Hotel
  • Econo Lodge Cleveland Rotorua
  • Cleveland Thermal Motel Rotorua
  • Cleveland Hotel Rotorua
  • Cleveland Motel Rotorua
  • Cleveland Thermal Rotorua
  • Cleveland Motel Rotorua

National Rating

This property does not have a Qualmark® rating. For the benefit of our customers, we have provided a rating based on our ratings system.