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"Room was lovely and well appointed although we did pay for a city view room but was given a first floor room looking directly onto the grungy carpark
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A luxury stay in Rotorua awaits you at Pullman Rotorua. Within just a 10-minute stroll, you'll find Government Gardens and Polynesian Spa. Highlights at this eco-certified hotel include a restaurant and in-room free WiFi.
For a drink, you can stop by the hotel's own lounge bar. Added amenities include free WiFi in public areas, a gym, and coffee/tea in a common area. Each morning full breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of valet parking.
Places within a 15-minute walk of this 5-star Rotorua hotel include Rotorua Central Mall and Rotorua Hospital.
Pullman Rotorua ratings based on 40 Verified Reviews
Review Summary
4.0
out of 5
4.0 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Pullman Rotorua
Everyone (12)Couples (14)Family (7)
3 out of 5
Room was lovely and well appointed although we did pay for a city view room but was given a first floor room looking directly onto the grungy carpark which had a lot of use so curtains remained closed due to privacy. We complained to reception about the room allocation and got a "Oh" from them but no promise of rectifying, etc. I guess we got to supervise our vehicle parked outside our window! Breakfast was adequate but nothing to write home about and our dinner at their restaurant was ordinary but pricey.
Posted by Sue on 19 Mar. 2024
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Comment from Hotel Management
2 Apr. 2024
by Cleo
Thank you for sharing your feedback with us regarding your recent stay at our hotel. We're pleased to hear that you found your room lovely and well-appointed, but we're truly sorry to learn about the disappointment you experienced with the room allocation and the lack of response from our reception team.We understand the importance of providing the room type that guests have reserved, and we apologize for any inconvenience caused by the oversight in assigning your room. Your concerns have been noted, and we will be reviewing our procedures to prevent similar situations from occurring in the future.Regarding your experience at our restaurant, we're disappointed to hear that it did not meet your expectations. We strive to offer a memorable dining experience for all our guests, and we apologize if we fell short on this occasion. Your feedback will be shared with our culinary team for further review and improvement.We truly appreciate your valuable feedback as it helps us to identify areas where we can enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and seamless experience.If you would like to discuss your concerns further, please do not hesitate to contact us directly.
1 out of 5
Posted by David on 28 Jan. 2024
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Comment from Hotel Management
12 Mar. 2024
by Cleo
We're sorry to hear about your experience. Please accept our sincere apologies for any inconvenience caused. We value your feedback and will use it to improve our services. If there's anything specific you'd like to address, please don't hesitate to reach out to us directly.
5 out of 5
Posted by Patricia on 26 Nov. 2023
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4 out of 5
Staff were amazing very helpful. Room was smaller than anticipated.
Posted by Maria on 15 Oct. 2023
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Comment from Hotel Management
17 Oct. 2023
by Pullman
Thank you for your feedback, and we're pleased to hear that you found our staff to be amazing and very helpful. We value the commitment of our team to provide exceptional service.We understand your comment about the room size being smaller than expected. We appreciate your feedback and will consider it when evaluating our room descriptions and layouts to ensure that guests have a more accurate understanding of their accommodations.Your input is important to us, and we look forward to the opportunity to serve you again in the future. If you have any specific preferences or requests for your next visit, please feel free to let us know, and we'll do our best to meet your expectations. Thank you for choosing us as your accommodation.
3 out of 5
For the best hotel In Rotorua- needs to lift their quality.
Disappointing to booked the best suite only to offer the minor amenities. Not living up to the expectation of Pullman’s standard.
Posted by Mark, from Moranbah on 7 Oct. 2023
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Comment from Hotel Management
17 Oct. 2023
by Pullman
Thank you for your feedback about your recent stay. We're sorry to hear that your experience did not meet your expectations, especially when booking the best suite. We'd like to address your concerns:Amenities: We apologize for any disappointment caused by the amenities offered in the suite. Your feedback is valuable, and we will review and enhance our offerings to align better with the high standards expected of the Pullman brand.Your input is important to us, and we hope that you will consider giving us another opportunity to provide you with a more enjoyable and satisfying experience in the future. If you plan to return, please feel free to reach out directly, and we will strive to meet your expectations. Thank you for choosing us as your accommodation.
5 out of 5
Strictly valet parking at $45 each time should be highlighted more
Posted by Dylan on 22 Sep. 2023
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Comment from Hotel Management
2 Oct. 2023
by Cleo
Dear Dylan,We very much appreciate your comments regarding your stay at the Pullman HotelIt is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement and a lesson to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
3 out of 5
The hotel is overrated. The room was marketed as a top of line room but in reality, it was nothing but a studio with a big bathroom. It missed the mark. The TV was useless, pay per view and you had to set up an account, no sky, and sometimes the remote never worked e.g we couldn't get in-room dining to work we had to ring up after trying for half an hour, parking was shocking, dinner was not nice paid an arm and a leg for a meal that wasn't cooked to standard and the cut of meat was cheap. For what we paid I dont think it was worth it. WOnt be goping back to the Pullman.
Posted by Thomas on 16 Oct. 2022
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2 out of 5
Didn’t like that there wasn’t a bathroom. Toilet had a stall style door so there wasn’t any privacy. Yuck!
Posted by Megan on 29 Aug. 2022
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5 out of 5
I had no problem with this hotel
Posted by David John on 8 Aug. 2022
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5 out of 5
The staff were all extremely friendly and accomodating. Really quiet.
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness center, multilingual staff, and coffee/tea in a common area are also featured at the luxury Pullman Rotorua. For a fee, parking is available. This 5-star Rotorua hotel is smoke free.
1 building
130 guestrooms or units
9 levels
Built in 2019
Charging station for electric cars
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Concierge
Newspapers in lobby (free)
Elevator
No smoking on site
Water dispenser
Bar or lounge
Dining venue
Family Friendly Amenities
Free WiFi
Soundproofed rooms
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Valet parking (surcharge)
Transport
Parking: Valet parking available for a surcharge
Room Amenities
Pullman Rotorua offers 130 air-conditioned accommodations with MP3 docking stations and minibars. These individually decorated and furnished accommodations include dining tables. Beds feature down comforters and premium bedding. 49-inch Smart televisions come with premium digital channels and pay movies. Rooms have partially open bathrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Bathrooms are partially open
Minibar
MP3 dock
Smart television
Digital channels
Premium channels
Movies for purchase
Electric kettle
Luxury bedding
Down blanket
Shower
Rainfall showerhead
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Blackout drapes
Sound-insulated rooms
Air conditioning
Unique furnishings
Unique decor
Connecting rooms available
Free tea bags/instant coffee
Wardrobe or closet
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:30 AM.
Barrel & Co Bar and Grill - Onsite brasserie. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for NZD 130 per night.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, debit cards, and cash.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards
Staffed front desk
Carbon monoxide detector
Smoke detector
Security system
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Property follows sanitisation practices of Ecolab (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Humane animal treatment
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Comprehensive recycling policy
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately NZD 46 for adults and NZD 23 for children
Uncovered valet parking fee: NZD 49 per day (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: NZD 130 per night
Credit card charges are subject to a surcharge of 2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Qualmark
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.
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Frequently Asked Questions
Pullman Rotorua offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Pullman Rotorua has secured uncovered valet parking with in/out privileges for NZD 49 per day.
Al fresco dining and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Pullman Rotorua.
Yeah, full brekkie is offered daily from 7:00 AM to 10:30 AM.
No, Pullman Rotorua does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant.
Check-in begins at 2:00 PM. Check-out time is 11:00 AM.
No, only service animals are allowed.
There isn't one on site, but Government Gardens Golf is a short 9-minute walk away.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
