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Pullman Rotorua

Property class: 5 and above

Photo gallery for Pullman Rotorua

A modern hotel room with a large bed, a flat-screen TV, a dining area with chairs, and a view of the sea.
A room with a view of a body of water, a round table, and two chairs.
A restaurant with multiple dining tables and chairs, a bar area, and a kitchen in the background.
A modern building with a glass facade, a prominent "Pullman" sign on the corner, and a visible entrance with a canopy.
A bartender pouring a drink into a martini glass at a bar with various bottles in the background.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$331
includes taxes & fees
5 Nov - 6 Nov

Explore the area

View map
1135 Arawa St, Rotorua, 3010
  • Place, Eat Street
    ‪2 min walk‬
  • Place, Polynesian Spa
    ‪8 min walk‬
  • Place, Rotorua Central Mall
    ‪10 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

View all photos for Superior Room, 1 King Bed, City View

A hotel room with a large bed, two bedside tables, a laptop, and a vase with flowers.

Superior Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(31 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Lake View

A hotel room with a bed, two chairs, a small table, a lamp, and a view of the outdoors.

Superior Room, 1 King Bed, Lake View

9.8 out of 10
Exceptional
(12 reviews)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

A hotel room with two beds, a sitting area, a small table with breakfast items, and a large window with curtains.

Superior Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(16 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, City View

A modern hotel room with a large bed, a sofa, a TV, and a view of a cityscape.

Deluxe Room, 1 King Bed, City View

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

A hotel room with a bed, two chairs, a small table, a lamp, and a view of the outdoors.

Deluxe Room, 1 King Bed, Lake View

8.4 out of 10
Very good
(13 reviews)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, City View

A modern hotel room with a large bed, a flat-screen TV mounted on a wooden panel, a large window with a view of the countryside, and a patterned carpet.

Superior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 55 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe)

A hotel room with a bed, two chairs, a small table, a lamp, and a view of the outdoors.

Deluxe Room, 1 King Bed, City View (Deluxe)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View (Deluxe)

A hotel room with a large bed, a small table, and a window with curtains.

Deluxe Room, 1 King Bed, Lake View (Deluxe)

  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Lake View

A modern bathroom with a freestanding bathtub, large windows, and a view of the sea.

Executive Suite, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds, Lake View

A hotel room with a large bed, a sofa, a small table, a lamp, and a window with a view.

Superior Room, 2 Double Beds, Lake View

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • Sleeps 4
  • 2 Double Beds

About the area

Rotorua

A luxury stay in the heart of Rotorua awaits you at Pullman Rotorua. Within just a 10-minute stroll, you'll find Government Gardens and Rotorua Central Mall. Highlights at this hotel include a restaurant and in-room free WiFi. .A pampering day can include deep-tissue massages and hot stone massages. The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include free Wi-Fi in public areas, a gym and coffee/tea in a common area. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 5-property class Inner City hotel include Lake Rotorua and Polynesian Spa.

What's nearby

  • Rotorua i-SITE Visitor Centre - 1 min walk - 0.0 km
  • Eat Street - 2 min walk - 0.2 km
  • Tamaki Maori Village - 3 min walk - 0.3 km
  • Polynesian Spa - 8 min walk - 0.7 km
  • Rotorua Central Mall - 10 min walk - 0.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Poco. - ‬2 min walk
  • ‪CBK Craft Bar & Kitchen - ‬3 min walk
  • ‪El Mexican Zapata - ‬1 min walk
  • ‪Brew | Craft Beer Pub - ‬3 min walk
  • ‪Picnic Cafe Rotorua - ‬4 min walk

About this property

Pullman Rotorua

Pullman Rotorua offers its guests a fitness centre and in-room fitness. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Event space at this hotel measures 1227 square feet (114 square metres) and includes conference space. Spa services, multilingual staff, and coffee/tea in common area are also featured at the luxury Pullman Rotorua. For a fee, parking is available.

This 5-star Rotorua hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 9 levels
  • Conference rooms
  • 1227 sq ft of conference space
  • 114 sq. m of conference space
  • Built in 2019
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Pullman Rotorua offers 130 air-conditioned accommodations with minibars and a safe. This individually decorated and furnished accommodation includes dining tables. Beds feature down duvets and premium bedding. A pillow menu is available. 49-inch Smart televisions come with premium digital channels and pay-per-view films.

Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages and Swedish massages.

Similar properties

Indoor/outdoor pool
Novotel Rotorua Lakeside
Inner City
  • Pool
  • Spa pool
  • Kids’ pool
  • Restaurant
3.9 out of 5, Good, 1,001 reviews
The price is NZ$263
includes taxes & fees
3 Nov - 4 Nov
Novotel Rotorua Lakeside

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (NZD 42 per day; includes in/out privileges)
  • Limited on-site valet parking

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Barrel & Co Bar and Grill

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Dining table
  • In-room cot
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,227 square feet of conference space
  • 4 meeting rooms

Spa

  • Deep-tissue massages
  • Hot stone massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (130 centimetre high)
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 2019
  • Local culture and ecosystem education
  • Locally sourced food prioritised
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium digital channels
  • MP3 dock
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Free weights
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Workout equipment

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 150.0 per night.
  • Free cots (infant beds)!

Payment types

  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 49 for adults and from NZD 25 for children
  • Valet parking fee: NZD 42 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 150.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Frequently asked questions

What is the cancellation policy at Pullman Rotorua?

Pullman Rotorua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pullman Rotorua?

As of 31 Oct 2026, prices found for a 1-night stay for 2 adults at Pullman Rotorua on 5 Nov 2026 start from NZ$331, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pullman Rotorua?

Yep, Pullman Rotorua has secured covered valet parking with in/out privileges for NZD 42 per day.

Is there a spa on site at Pullman Rotorua?

There's no onsite spa, but this property does offer services like hot stone massages.

What makes Pullman Rotorua a romantic place to stay?

Al fresco dining and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Pullman Rotorua.

Does Pullman Rotorua serve breakfast?

Yeah, full brekkie is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Pullman Rotorua?

No, Pullman Rotorua does not offer an airport shuttle service.

Is there a bar or restaurant at Pullman Rotorua?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Pullman Rotorua?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Pullman Rotorua?

No, only service animals are allowed.

Pullman Rotorua Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 318 out of 556 reviews
Rating 8 - Good. 133 out of 556 reviews
Rating 6 - Okay. 59 out of 556 reviews
Rating 4 - Poor. 31 out of 556 reviews
Rating 2 - Terrible. 15 out of 556 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay, welcoming staff - will be back again soon!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay, with good breakfast. Great location
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Very basic accommodation but hard to find a nicer one in the region
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good location, nice rooms, great service.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean room
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay very tidy property would definately stay again only issue we came across was Orange juice for what ever reason they had no orange juice available we had to go up to the dairy to get orange juice
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very friendly and helpful. Access with temporary parking is key and rooms are very spacious. I appreciate when slippers are a baseline amenity!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, convenient location. Enjoyed our stay with spouse and family
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location, quiet clean comfortable room, great staff.
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful room, great location , great service. Great breakfast.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great location, very friendly and helpful staff
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, professional and friendly staff, clean and nice facility
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness
No pool available on property. Very clean rooms and nice hotel staff. Great breakfast.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
convenient location with lots of cafes, grocery stores, restaurant near by.
Stayed 1 night in Dec 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Recent stay at Pullman Rototrua...it was not a five-star experience. Average amenities, location, the view of the lake from the superior room was blotted by views into a concrete office block. It felt disappointing and over-priced. Redeeming features: the King bed was comfortable, and the waterfall shower was great.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Staff & service
Place is convenient
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Great location and spacious rooms
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central location for a weekend stay in Rotorua.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Large well located hotel. Pleasant staff.
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless, the staff were very friendly and helpful. The breakfasts are just incredible with lots of variety and everything that you can imagine. Was a very pleasant stay and would stay again no trouble.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Property conditions & facilities
Wonderful stay, friendly staff
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, quality hotel and staff. We will be back.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Pullman. The room was very spacious, the location is perfect, and the overall value for the price is excellent. The AC was amazing, super strong and kept the room very comfortable, and the bed was very comfortable as well. There is valet parking available at the hotel for an extra cost, but we didn’t need it since there was street parking available. It’s free from 6pm to 9am, and also free during the day with a time limit of 1–3 hours. Would happily stay here again.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Great stay
Stayed 2 nights in Feb 2023