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Pullman Rotorua

5.0 star property
Luxury hotel with fitness centre and 24-hour front desk

Photo gallery for Pullman Rotorua

Exterior
Lake view
Daily full breakfast (NZD 49 per person)
City view
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • 24/7 front desk
  • Gym
  • Room service
The current price is NZ$245
includes taxes & fees
1 Sept - 2 Sept

Explore the area

View map
1135 Arawa St, Rotorua, 3010
  • Polynesian Spa
    ‪8 min walk‬
  • Rotorua Central Mall
    ‪8 min walk‬
  • Skyline Rotorua
    ‪5 min drive‬
  • Rotorua (ROT-Rotorua Regional)
    ‪11 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Lake View (Deluxe)

City view

Deluxe Room, 1 King Bed, Lake View (Deluxe)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Dining table
Smart TV
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Lake View

1 bedroom, premium bedding, down duvets, minibar

Executive Suite, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Dining table
Smart TV
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, City View

Shower, rainfall showerhead, designer toiletries, hair dryer

Superior Room, 2 Queen Beds, City View

8.8 out of 10
Excellent
(15 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Dining table
Smart TV
  • 26 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed, Lake View

1 bedroom, premium bedding, down duvets, minibar

Superior Room, 1 King Bed, Lake View

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
  • 26 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View

City view

Deluxe Room, 1 King Bed, City View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
  • 33 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lake View

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed, Lake View

8.8 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
  • 33 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe)

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 1 King Bed, City View (Deluxe)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Dining table
Smart TV
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, City View

Shower, rainfall showerhead, designer toiletries, hair dryer

Superior Room, 1 King Bed, City View

8.6 out of 10
Excellent
(24 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
  • 26 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, City View

1 bedroom, premium bedding, down duvets, minibar

Superior Suite, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Dining table
  • 55 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King Room with Lake View

1 bedroom, premium bedding, down duvets, minibar

Superior King Room with Lake View

  • Sleeps 2

Deluxe Executive King Room with Lake View

  • Sleeps 2

View all photos for Superior King Room with City View

1 bedroom, premium bedding, down duvets, minibar

Superior King Room with City View

  • Sleeps 2

View all photos for Deluxe King Room with Lake View

1 bedroom, premium bedding, down duvets, minibar

Deluxe King Room with Lake View

  • Sleeps 2

View all photos for Deluxe King Room with City View

Shower, rainfall showerhead, designer toiletries, hair dryer

Deluxe King Room with City View

  • Sleeps 2

Superior King Suite with City View

  • Sleeps 2

View all photos for Superior Two Queen Room with Lake View

1 bedroom, premium bedding, down duvets, minibar

Superior Two Queen Room with Lake View

  • Sleeps 2

Executive King Suite with Lake View

  • Sleeps 2

Deluxe Executive King Room with City View

  • Sleeps 2

View all photos for Superior Two Queen Room with City View

Shower, rainfall showerhead, designer toiletries, hair dryer

Superior Two Queen Room with City View

  • Sleeps 2

About the area

Rotorua

A luxury stay in Rotorua awaits you at Pullman Rotorua. Within just a 10-minute stroll, you'll find Government Gardens and Polynesian Spa. Highlights at this eco-friendly hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Added amenities include free Wi-Fi in public areas, a gym and coffee/tea in a common area. Each morning full breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking. .Places within a 15-minute walk of this 5-property class Inner City hotel include Rotorua Central Mall and Rotorua Hospital.

What's nearby

  • Eat Street - 2 min walk - 0.2 km
  • Polynesian Spa - 8 min walk - 0.7 km
  • Rotorua Central Mall - 8 min walk - 0.7 km
  • Rotorua Hospital - 10 min walk - 0.9 km
  • Skyline Rotorua - 5 min drive - 4.3 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 17 min drive

Restaurants

  • Pig & Whistle
  • BREW | Craft Beer Pub
  • ‪Poco Tapas And Wine - ‬2 min walk
  • ‪Fat Dog Cafe - ‬1 min walk
  • Mac's Steak

About this property

Pullman Rotorua

Luxury hotel with fitness centre and 24-hour front desk
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1227 square feet (114 square metres) and includes conference space. A fitness centre, multilingual staff, and coffee/tea in common area are also featured at the luxury Pullman Rotorua. For a fee, parking is available.

This 5-star Rotorua hotel is smoke free.

  • 1 building
  • 130 guestrooms or units
  • 9 levels
  • Conference rooms
  • 1227 sq ft of conference space
  • 114 sq. m of conference space
  • Built in 2019
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Pullman Rotorua offers 130 air-conditioned accommodations with MP3 docking stations and minibars. This individually decorated and furnished accommodation includes dining tables. Beds feature down duvets and premium bedding. 49-inch Smart televisions come with premium digital channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Rotorua hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, Hindi, Japanese, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (NZD 59 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: NZD 49 for adults and NZD 25 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Barrel & Co Bar and Grill

Things to do

  • Bicycle rentals
  • Gym

Family friendly

  • Dining table
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,227 square feet of conference space
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (130 centimetre high)
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 9 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2019
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Partially-open bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch smart TV with premium digital channels
  • MP3 dock
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Dining table
  • Electric kettle
  • Minibar
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for NZD 150 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 49 for adults and from NZD 25 for children
  • Valet parking fee: NZD 59 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 150 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Pullman Rotorua Hotel
Pullman Rotorua Rotorua
Pullman Rotorua Hotel Rotorua
Pullman Rotorua (Opening January 2020)

Frequently asked questions

What is the cancellation policy at Pullman Rotorua?

Pullman Rotorua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pullman Rotorua?

As of 15 Aug 2025, prices found for a 1-night stay for 2 adults at Pullman Rotorua on 1 Sept 2025 start from NZ$245.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pullman Rotorua?

Yep, Pullman Rotorua has secured covered valet parking with in/out privileges for NZD 59 per day.

What makes Pullman Rotorua a romantic place to stay?

Al fresco dining and a lounge bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Pullman Rotorua.

Does Pullman Rotorua serve breakfast?

Yeah, full brekkie is offered daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Pullman Rotorua?

No, Pullman Rotorua does not offer an airport shuttle service.

Is there a bar or restaurant at Pullman Rotorua?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Pullman Rotorua?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Pullman Rotorua?

No, only service animals are allowed.

Is there a golf course on site at Pullman Rotorua?

There isn't one on site, but Government Gardens Golf is a short 9-minute walk away.

Pullman Rotorua Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 245 out of 434 reviews
Rating 8 - Good. 102 out of 434 reviews
Rating 6 - Okay. 48 out of 434 reviews
Rating 4 - Poor. 28 out of 434 reviews
Rating 2 - Terrible. 11 out of 434 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Rachel

Travelled with group
Liked: Cleanliness, amenities
The service at the front desk was awesome, the room was clean and amenities were great. The interiors were tried and wall paper peeling. The restaurant and bar had no vegan meal options that were appealing. Got a salad with just lettuce vegan dressing and cheese and couple of croutons. Disappointed 😞 The mini bar wasn’t badly priced.
Stayed 2 nights in May 2025

10/10 Excellent

Con

Liked: Property conditions & facilities
Wonderful stay, friendly staff
Stayed 1 night in Apr 2025

4/10 Poor

Yin

Stayed 1 night in Apr 2025

4/10 Poor

Peter, McCrae

Travelled with partner
Disliked: Amenities, property conditions & facilities
Weird room design with toilet and shower in entry area No where to sit in room Poor menu and dining very expensive
Stayed 3 nights in Mar 2025

8/10 Good

Mei Sei

Stayed 3 nights in Apr 2025

10/10 Excellent

Yashita

Liked: Cleanliness, staff & service, property conditions & facilities
Great property
Stayed 2 nights in Apr 2025

10/10 Excellent

richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We used valet parking. Breakfast was very good and dinner was great here. Nice room with comfortable beds
Stayed 2 nights in Apr 2025

10/10 Excellent

richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant and walkability to lots of other options nearby. Room was very clean Staff were wonderful always greeted us with a smile
Stayed 1 night in Apr 2025

10/10 Excellent

Pally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly. The beds were comfortable and the rooms were really clean. Very pleasant stay.
Stayed 1 night in Mar 2025

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely recommend this hotel to the others.
Stayed 2 nights in Mar 2025

8/10 Good

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for one night on our road trip. Although we loved the hotel, location and room, the parking charges of $59 a night seemed very excessive. This is Valet Parking only. Yes, you do have the option to park on the local roads, but as this is only free between 5pm and 9am, you would need to pop out early and pay if checking out later as we were. We opted to pay the charge for convenience. After travelling around New Zealand for a month, this was the only place we paid for parking. The staff were very friendly and helpful and they have a free milk machine in the lobby. We looked at the restaurant for breakfast, but thought the choice was limited, we found a very nice breakfast a few doors up. If we returned we would probably stay elsewhere due to the parking charge.
Stayed 1 night in Mar 2025

8/10 Good

milenko

Stayed 1 night in Mar 2025

10/10 Excellent

Manjinder

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Lovely hotel in a good location. Very spacious rooms. Providing cold filtered water and fresh milk to teas and coffees. Nice touch. Helpful reception team.
Stayed 1 night in Feb 2025

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s the best choice for the area
Stayed 3 nights in Feb 2025

10/10 Excellent

Theresa, Snohomish

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of restaurants! Loved the room and view of the lake.

8/10 Good

Maria, Miramar

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Restaurant menu is poor, need more options.
Stayed 2 nights in Dec 2024

10/10 Excellent

Christopher, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overnight stay in a central location. Very busy as largest hotel in town. Had a very cute free milk refill fountain in lobby which certainly was a first for me
Stayed 1 night in Jan 2025

10/10 Excellent

Lynsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staff were excellent. Would definitely stay there again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located accommodation with plenty of food and shipping options. Very nice facility.
Stayed 2 nights in Jan 2025

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place you will find in the area. Elevated style and sophisticated choices are not to be had around here.
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Nasim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Jan 2025

10/10 Excellent

Anixa

Stayed 5 nights in Dec 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, property conditions & facilities
Location!!
Stayed 3 nights in Dec 2024