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"Was nice and easy to get too " More

By a verified traveller on Wed 07 Feb 2024

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Arawa Park Hotel. Within a 5-minute stroll you'll find Racing Rotorua and Whakarewarewa Hot Springs within a 15-minute walk. Highlights at this eco-certified hotel include a restaurant, free self parking, and a bar/lounge.

The restaurant, Atrium Restaurant, is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas, a gym, and laundry facilities. Full breakfast is available daily between 6:30 AM and 10 AM.

In the area of this 4-star Glenholme hotel, you'll find Skyline Rotorua.

Deluxe Twin Room, 2 Queen Beds, Ground Floor

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
NZ$146* Per night/room 29 Apr. - 30 Apr.

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room

Bed Count 3 Queen Beds Maximum Occupancy 6 Max

Superior Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

King One Bedroom Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Arawa Park Hotel ratings based on 269 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Arawa Park Hotel

Everyone (147) Couples (31) Family (64)
4 out of 5
Was nice and easy to get too

Posted by on 7 Feb. 2024

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Comment from Hotel Management

8 Feb. 2024 by Raj

Kia Ora Steven,Thank you for staying with us and for your kind feedback!Regards

3 out of 5
Unkept untidy pavement area outside room. Doors to the outside were sealed but I think there could have been a nice little seating area that could be accessed from the EXIT door in the hall. Trays of in room breakfast still sitting outside our room from previous guests at 5pm.It was difficult to climb into the spa bath to take a shower and there was Mould in the tiles.

Posted by on 7 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Abhay

Dear Grant,Thank you for bringing this matter to our attention. We apologize for the inconvenience you experienced due to the cleanliness issues in your room. This does not reflect our usual standards, and we take your feedback seriously. Our housekeeping team will be informed, and immediate steps will be taken to rectify the situation and ensure thorough cleaning procedures are followed.

3 out of 5
Accessibility and lobby were ok. The overall presentation is dated and looks tatty. The restaurant looks like a chow hall with very limited staff and as a result only few people will feel inclined to visit the area. The room was spacious and all amenities worked.

Posted by on 3 Feb. 2024

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Comment from Hotel Management

6 Mar. 2024 by Arawa Park Hotel Rotorua

Thank you for your Feedback

3 out of 5
The hotel is ok. Room had a few issues with lights not working and spa bath not working.

Posted by on 8 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Raj

Kia Ora Hannah,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with lights not working and the spa bath not functioning properly. Your comments are important to us, and we will address these issues promptly to ensure a more comfortable stay for our guests in the future.If there's anything specific you'd like to share or if there's anything we can do to improve your experience, please feel free to let us know. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Kind Regards

3 out of 5

Posted by on 3 Jan. 2024

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Comment from Hotel Management

8 Jan. 2024 by Raj

Hi Steve,Thak you for your online review!Kind Regards

1 out of 5
Terrible staff members

Posted by on 1 Jan. 2024

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Comment from Hotel Management

8 Jan. 2024 by Raj

Kia Ora Ashly,We're deeply sorry to hear about your experience with our staff. We value your feedback and are taking immediate steps to address this matter internally. Your satisfaction is our priority, and we hope for the chance to restore your trust in our service.Kind Regards

4 out of 5
Cleanliness.

Posted by on 29 Dec. 2023

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Comment from Hotel Management

8 Jan. 2024 by Raj

Kia Ora Sonia,Thak you for your review!Kind Regrds

3 out of 5
N/A

Posted by on 29 Dec. 2023

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Comment from Hotel Management

8 Jan. 2024 by Raj

Kia Ora Erica,Thak you for your review!Kind Regards

4 out of 5
Excellent service from staff. Place was warm, roomy and comfortable. Showing a few signs of age but was good value for price.

Posted by on 4 Nov. 2023

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Comment from Hotel Management

16 Nov. 2023 by Arawa Park Hotel Rotorua

Hi Jon, thank you so much for your review. We are glad you had a great experience with our staff service and found our hotel to be warm & inviting. We look forward to hosting you again in the future. Kind Regards the team at Arawa Park Hotel Rotorua.

3 out of 5
Our room had lots of dead sand flys stuck to the ceilings. Limited dinning, no lunch services.

Posted by on 29 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Arawa Park Hotel

Hi ShafranaThank you for your feedback, we're really sorry about the Sandflies.

About the Arawa Park Hotel

Location 272 Fenton St, Rotorua, 3201

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available. Public spaces have free WiFi. A fitness center, tour/ticket assistance, and multilingual staff are also featured at the luxury Arawa Park Hotel. Self parking is free. This 4-star Rotorua hotel is smoke free.

  • 135 guestrooms or units
  • 5 levels
  • Meeting rooms
  • Built in 1997
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Arawa Park Hotel offers 135 accommodations with minibars and coffee/tea makers. 50-inch Smart televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Smart television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (heating)
  • Ceiling fan
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10 AM.

Atrium Restaurant - This restaurant serves breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property uses geothermal energy.

Cashless payment methods are available for all transactions. Contactless check-out is available.

  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Renewable energy source - geothermal
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property follows sanitisation practices of CovidClean (Safehotels - global expert)
  • Property follows sanitisation practices of COVID-19 Guidelines (WHO)
  • Property follows sanitisation practices of WELL Health-Safety Rating (IWBI)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy

Fees

Guests will be asked to pay the following charges at the property:

  • Cash deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately NZD 30–30 for adults, and NZD 15–20 for children
  • Credit card charges are subject to a surcharge of 2.00 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Rotorua Rydges
  • Rydges Rotorua Hotel
  • Rydges Hotel
  • Rydges Hotel Rotorua
  • Rydges Rotorua
  • Rotorua Rydges Hotel
  • Rydges Rotorua Hotel Rotorua
  • Rydges

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Awards & Affiliations

  • Qualmark

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.