See all properties
Save

Novotel Rotorua Lakeside

Property class: 4.5

Photo gallery for Novotel Rotorua Lakeside

Indoor/outdoor pool
A spacious living area with a sofa, armchairs, a coffee table, and a large window.
A spa area with a hot tub, seating, and large windows overlooking a scenic view.
A hotel entrance with a curved archway, glass doors, and a central decorative panel.
A spacious indoor area with wooden floors, large windows, and multiple seating arrangements.

Reviews

7.8 out of 10
Good

Popular amenities

  • Air-conditioning
The current price is NZ$263
includes taxes & fees
3 Nov - 4 Nov

Explore the area

View map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Place, Rotorua i-SITE Visitor Centre
    ‪2 min walk‬
  • Place, Rotorua Night Market
    ‪2 min walk‬
  • Place, Eat Street
    ‪2 min walk‬
  • Airport, Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

View all photos for Twin Room, 2 Queen Beds, Lake View

A hotel room with two beds, a large window with a view, a framed picture on the wall, and a nightstand with a lamp.

Twin Room, 2 Queen Beds, Lake View

7.4 out of 10
Good
(29 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Room

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)
  • Lake view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

A modern living room with a sofa, a coffee table, and a staircase with glass railings.

Executive Suite

8.0 out of 10
Very good
(1 review)
  • Lake view
  • 72 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms

A spacious living area with a sofa, armchairs, a coffee table, and a large window.

Royal Suite, 3 Bedrooms

  • Lake view
  • 245 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Room, 1 King Bed, Accessible, City View

A hotel room with a bed, a sofa, a desk, a chair, a TV, and a window with a view of trees.

Room, 1 King Bed, Accessible, City View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, City View

Room

Twin Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(79 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

A hotel room with a bed, a sofa, a desk, a chair, a TV, and a window with a view of trees.

Room, 1 King Bed, City View

7.8 out of 10
Good
(44 reviews)
  • City view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Lake View

A hotel room with a large bed, a sofa, a small table, and a view of the sea.

Room, 1 King Bed, Lake View

7.8 out of 10
Good
(16 reviews)
  • Lake view
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

About the area

Rotorua

A luxury stay in the heart of Rotorua awaits you at Novotel Rotorua Lakeside. Within steps you'll find Rotorua Night Market and Rotorua i-SITE Visitor Centre. Highlights at this hotel include 6 hot tubs, a restaurant and an indoor swimming pool. .The restaurant, Atlas, serves international cuisine and is open for breakfast, lunch and dinner. Clarkes Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and kids' swimming pool as well as access to bike hire. 3444 square feet (320 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of self parking. .Near this 4.5-property class Inner City hotel, you'll find Polynesian Spa.

What's nearby

  • Rotorua i-SITE Visitor Centre - 2 min walk - 0.2 km
  • Rotorua Night Market - 2 min walk - 0.2 km
  • Eat Street - 2 min walk - 0.2 km
  • Tamaki Maori Village - 5 min walk - 0.5 km
  • Rotorua Central Mall - 8 min walk - 0.7 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 13 min drive

Restaurants

  • ‪Poco. - ‬2 min walk
  • ‪Thai Central Restaurant Rotorua - ‬6 min walk
  • ‪CBK Craft Bar & Kitchen - ‬3 min walk
  • ‪El Mexican Zapata - ‬2 min walk
  • ‪The Early Bird Coffee - ‬3 min walk

About this property

Novotel Rotorua Lakeside

As a guest of Novotel Rotorua Lakeside, you'll find 6 hot tubs, an indoor pool, a fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 10 meeting rooms. Event space at this hotel measures 3444 square feet (320 square metres) and includes a conference centre. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Novotel Rotorua Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

  • 199 guestrooms or units
  • 5 levels
  • 3444 sq ft of conference space
  • 320 sq. m of conference space
  • Built in 1996
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

An indoor swimming pool with a glass ceiling, surrounded by lounge chairs and potted plants.
Millennium Hotel Rotorua
Rotorua
  • Pool
  • Spa pool
  • Spa
  • Kids’ pool
4.3 out of 5, Excellent, 1,000 reviews
The price is NZ$256
includes taxes & fees
12 Nov - 13 Nov
Millennium Hotel Rotorua

Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (NZD 15 per night; includes in/out privileges)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (3,444 square foot of space)

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 5 floors
  • Banquet hall
  • Built in 1996
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 34 per person
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self-parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6 AM to 11 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property class

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

What is the cancellation policy at Novotel Rotorua Lakeside?

Novotel Rotorua Lakeside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Rotorua Lakeside?

As of 1 Nov 2026, prices found for a 1-night stay for 2 adults at Novotel Rotorua Lakeside on 3 Nov 2026 start from NZ$263, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Rotorua Lakeside?

Yep, Novotel Rotorua Lakeside has an uncovered self car park with in/out privileges for NZD 15.00 per night. A self car park is also available, for a fee. Onsite parking is limited.

Does Novotel Rotorua Lakeside have a pool?

Novotel Rotorua Lakeside has an indoor pool and a kids' pool. The pool is open 6 AM to 11 PM.

Is Novotel Rotorua Lakeside family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Novotel Rotorua Lakeside is a hit with families.

Does Novotel Rotorua Lakeside serve breakfast?

Yeah, visitors can't get enough of the full brekkie here! Served daily from 6 AM to 10:30 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Novotel Rotorua Lakeside?

No, Novotel Rotorua Lakeside does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Rotorua Lakeside?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Rotorua Lakeside?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Novotel Rotorua Lakeside?

No, only service animals are allowed.

Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 387 out of 1002 reviews
Rating 8 - Good. 291 out of 1002 reviews
Rating 6 - Okay. 185 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 58 out of 1002 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable room with a lovely lake view.
Stayed 2 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in dire need of refurbishment. The decor in rooms is very 80’s, but the carpet and bath also had very noticeable stains. The bathroom door also had grumby hand prints all over it. Most of the staff were pleasant, but one of the breakfast staff (an elderly lady) was very rude and made it clear it was the last place she wanted to be. We stayed at the Novotel in Hamilton and that property was a far better experience.
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic, location was perfect write near Eat Street and the thermal pools in the hotel were a hit with the whole family.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was really nice room nicely played out and great to have sky
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Novotel is such a family friendly hotel. The staff are approachable and friendly. We went during the school holidays and they had activites for the children as well as movie nights. The hotel is close to the park and many restaurants.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great but short stay enjoyable 😷😎
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and good overall.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the convenient location, tasty breakfast, friendly staff and great amenity.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Geothermal pool was relaxing
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay and friendly helpful staff
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
Great location. Our room was a good size, comfortable bed and a great view, however the bathroom was a little tired and does require an upgrade.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and across the road from Eat Street. Property has everything you need and a fantastic bar to relax in at the end of the day with fireplace
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good location. Proximity to Eat Street and Lake Rotorua. Wonderful views. Property is well equipped with facilities such as pool and spa. Staff are friendly, especially the breakfast team. Praises to the ladies at the breakfast area, hardworking, polite and welcoming. Property and rooms are very tired, needing renovation throughout all rooms.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful very convenient central location great amenities, free laundry and amazing hot pools
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Tired looking hotel
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really great central city hotel with friendly and helpful staff. We went as a family of 4 and had a nice big room for all of us. The kids particularly enjoyed the buffet breakfast! The staff were helpful with parking options and with access to the storage rooms for our bikes. We would definitely stay again.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent hotel, the service was perfect , location awesome great place to stay
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast buffet selection, good indoor hot pools, nice bar if you wanted a drink. Our room was basic (as we selected) and was clean enough, had all the sky channels. There were 2x EV chargers if you have an EV vehicle.
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
The lobby and bar were really nice! The staff were friendly and helpful. The carpet in the rooms were worn and dirty. The bed was comfortable.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was at the hotel for a conference and stayed in house. The breakfast was really good and the staff were LOVELY. The location is fabulous, right next to Eat St and beside the lake. I really enjoyed my stay.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great room, really nice pools and lovely staff.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was good. Loved that it was super close to a little dining avenue so plenty of choices for restaurants and drinks within a 2 min walk. I did find the scent used in the lobby to be overpowering and would actually prevent me from staying there again as I am mildly scent sensitive and this was definitely more than mild. The hotel is also very close to the hot springs as well so the smell of sulfur in the area is a lot…. You can even smell it in the rooms, though minimally.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Reception staff was very helpful & the facilities were great! ill definitely look to stay here again.
Stayed 1 night in Feb 2026