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4.1 out of 5

"Property was well maintained and we could not fault it in any way. " More

By a verified traveller on Sat 12 Jun 2021

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Novotel Rotorua Lakeside. You'll be 1.1 km (0.7 mi) from Polynesian Spa and 4 km (2.5 mi) from Skyline Rotorua. Highlights at this family-friendly hotel include 6 spa tubs, a restaurant, and an indoor swimming pool.

You can enjoy LED TVs with digital channels, and all 199 soundproofed rooms feature WiFi, safes, and hair dryers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include free toiletries and pillow menus. Additionally, phones, irons/ironing boards, and desks are available.

The restaurant, Atlas, serves international cuisine and is open for breakfast, lunch, and dinner. Clarkes Bar is the hotel's own bar, serving drinks along with light fare. Business travelers can take advantage of a conference center and a business center. Additionally, you'll find free WiFi in public areas, a fitness center, and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of free self parking.

Within a 20-minute drive of this 4.5-star Rotorua hotel, attractions include Lake Rotorua and Lake Rotoiti.

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max
NZ$156* Per night/room 7 Jul. - 8 Jul.

Junior Suite, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room, 1 Queen Bed, Lake View

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Novotel Rotorua Lakeside ratings based on 277 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Rotorua Lakeside

Everyone (151) Couples (57) Business (1) Family (58)
5 out of 5
Property was well maintained and we could not fault it in any way.

Posted by on 12 Jun. 2021

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Comment from Hotel Management

13 Jun. 2021 by Edward Judd

Thank you for your amazing review! It was a pleasure welcoming you to our hotel. I am pleased you enjoyed your stay with us and we hope to see you again soon.

5 out of 5

Posted by on 12 Jun. 2021

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4 out of 5
Room was comfortable and clean but shower not so great. Loved having hot pools on the property free to use. Staff at checkin only tells you the bare minimum, nothing about wifi etc and not only do you pay for your room on arrival also a $100 bond, not sure why no bar service in the room . Quick walk to Eat street restaurants which is great

Posted by on 7 Jun. 2021

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Comment from Hotel Management

9 Jun. 2021 by Edward Judd

Thank you for taking the time to leave a review. I am sorry to hear your experience did not meet your expectations. Please rest assured I am taking your feedback on board and will be working towards making improvements. We hope to welcome you back in the near future.

5 out of 5
Great spot, can walk to local shops and over to the park, have a hot dip in the pool. Comfy beds, nice and clean.

Posted by on 3 May 2021

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Comment from Hotel Management

4 May 2021 by Edward Judd

Thank you for your amazing review! It was a pleasure welcoming you to our hotel. We hope to see you again soon.

4 out of 5
Stay was short. Rooms were clean and the bed was so comfortable. Love the late check out and breakfast was an added must have. One thing I might note, we went to look at the pools when it was dark and we could see floaty things in the hot tub. Not sure if this is normal or not but deterred our swim.

Posted by on 2 May 2021

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Comment from Hotel Management

4 May 2021 by Edward Judd

Thank you for your amazing review! It was a pleasure welcoming you to our hotel. I am pleased to hear we were able to impress you with our delicious breakfast. Thank you for alerting us of the pool area, we will be looking in to matters further. We hope to see you again soon.

5 out of 5
We really enjoyed our stay at Novotel. It was ideal for our group which consisted of a 5 year old through to an 85 year old - so having the dining room for dinner and breakfast on site, was fabulous. Having the hot pools and swimming pool was also a bonus! Great for families.

Posted by on 16 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Edward Judd

Thank you for your amazing review! I am pleased to hear that you and your family had such a great stay with us. We hope to welcome you back again soon and to deliver another exceptional experience.

4 out of 5

Posted by on 11 Apr. 2021

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Comment from Hotel Management

26 Apr. 2021 by Edward Judd

Thank you for your amazing review! It was a pleasure welcoming you to our hotel.

4 out of 5
Hotel was a bit run down and old, got woken up by surrounding guests with thin walls, and the elevator had issues and had broken down mid levels.

Posted by on 6 Apr. 2021

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Comment from Hotel Management

8 Apr. 2021 by Edward Judd

Thank you for taking the time to leave a review. I am sorry you had to experience disturbances and inconveniences. Please rest assured I am taking your feedback on board. We hope to welcome you back in the near future and to improve your next visit.

3 out of 5

Posted by on 6 Apr. 2021

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Comment from Hotel Management

8 Apr. 2021 by Edward Judd

Thank you for taking the time to leave a review. I am sorry we were not able to meet high expectations. We hope to improve your next visit.

5 out of 5

Posted by on 27 Mar. 2021

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Comment from Hotel Management

8 Apr. 2021 by Edward Judd

Thank you for your amazing review! We hope your next visit will be as pleasant as the previous one.

About the Novotel Rotorua Lakeside

Location 9-11 Tutanekai St, Rotorua, 3201

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Rotorua Lakeside offers its guests 6 spa tubs, an indoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. There are 10 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Rotorua Lakeside. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

  • 199 guestrooms or units
  • 5 levels
  • 320 sq m of conference space
  • Built in 1996
  • Dining venue
  • Bar or lounge
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9.6 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Refrigerator
  • Electric kettle
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

6 spa tubs are on site along with an indoor pool. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. A shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 32 per person (approximately)
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (5-device limit, rates may vary)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lakeside Novotel
  • Lakeside Rotorua
  • Novotel Lakeside Hotel
  • Novotel Lakeside Hotel Rotorua
  • Novotel Lakeside Rotorua
  • Novotel Rotorua
  • Novotel Rotorua Lakeside
  • Rotorua Lakeside
  • Rotorua Novotel
  • Rotorua Novotel Lakeside
  • Accor Rotorua Lakeside
  • Novotel Rotorua Lakeside Hotel Rotorua
  • Novotel Rotorua Lakeside Hotel
  • Novotel Lakeside
  • Novotel Rotorua Lakeside Hotel
  • Novotel Rotorua Lakeside Rotorua
  • Novotel Rotorua Lakeside Hotel Rotorua

You should know

  • Pool access available from 6 AM to 11 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.