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Novotel Rotorua Lakeside

4.5 star property
Luxury hotel with 6 hot tubs and fitness centre

Photo gallery for Novotel Rotorua Lakeside

Indoor pool
Royal Suite, 3 Bedrooms
Exterior
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
The current price is NZ$209
includes taxes & fees
20 July - 21 July

Explore the area

Map
9-11 Tutanekai St, P O Box 348, Rotorua, 3201
  • Eat Street
    ‪2 min walk‬
  • Tamaki Maori Village
    ‪8 min walk‬
  • Polynesian Spa
    ‪13 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪12 min drive‬

Room options

View all photos for Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

Twin Room, 2 Queen Beds, City View

8.4 out of 10
Very good
(59 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

8.2 out of 10
Very good
(12 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View

Room, 1 King Bed, City View

7.6 out of 10
Good
(29 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite

Executive Suite

Executive Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • 72 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room, 2 Queen Beds, Lake View

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Twin Room, 2 Queen Beds, Lake View

7.2 out of 10
Good
(22 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
Pillow menu
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

Junior Suite, 1 King Bed, Lake View

7.6 out of 10
Good
(4 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • 41 sq m
  • Lake view
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

Royal Suite, 3 Bedrooms

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LED TV
Hypo-allergenic bedding
  • 245 sq m
  • Lake view
  • Sleeps 6
  • 3 Double Beds

About the area

Rotorua

A luxury stay in the heart of Rotorua awaits you at Novotel Rotorua Lakeside. Within steps you'll find Matariki Hangi & Maori Cultural Performance and Eat Street. Highlights at this eco-friendly hotel include 6 hot tubs, a restaurant and an indoor swimming pool. .The restaurant, Atlas, serves international cuisine and is open for breakfast, lunch and dinner. Clarkes Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and kids' swimming pool as well as access to bike hire. Business travelers can take advantage of 10 meeting rooms, a conference centre, and a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of self parking. .Attractions within a 10-minute drive of this 4.5-property class Inner City hotel include Polynesian Spa and Skyline Rotorua.

What's nearby

  • Eat Street - 2 min walk - 0.2 km
  • Rotorua Night Market - 7 min walk - 0.6 km
  • Tamaki Maori Village - 8 min walk - 0.7 km
  • Polynesian Spa - 13 min walk - 1.1 km
  • Skyline Rotorua - 5 min drive - 3.9 km

Getting around

  • Rotorua (ROT-Rotorua Regional) - 14 min drive

Restaurants

  • ‪Pig & Whistle Historic Pub - ‬8 min walk
  • ‪Lone Star - ‬1 min walk
  • ‪Social Club - ‬6 min walk
  • ‪Saigon '60S Vietnamese Cuisine - ‬8 min walk
  • ‪Brew | Craft Beer Pub - ‬1 min walk

About this property

Novotel Rotorua Lakeside

Luxury hotel with 6 hot tubs and fitness centre
As a guest of Novotel Rotorua Lakeside, you'll find 6 hot tubs, an indoor pool, a fitness centre, and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 10 meeting rooms. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Novotel Rotorua Lakeside. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

  • 199 guestrooms or units
  • 5 levels
  • 320 sq. m of conference space
  • Built in 1996
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Dining venue
Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. LED televisions come with digital channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

In-room wireless Internet access (speed: 50+ Mbps) is available for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Qualmark Sustainable Tourism Business Award – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), English, Filipino, Hindi, Japanese, Spanish, Thai

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Property amenities

Internet

  • Available in all rooms: WiFi (NZD 10 per 24-hour period)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free for up to 60 minutes per day

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (NZD 15 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6 AM to 10:30 AM for a fee: NZD 34 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atlas
  • Clarkes Bar

Things to do

  • 6 hot tubs
  • Bicycle rentals
  • Children's pool
  • Gym
  • Indoor pool

Family friendly

  • Children's pool
  • Free cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Front entrance ramp
  • Lift (91 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1996
  • Comprehensive recycling policy
  • Designated smoking areas
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LED TV with digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: NZD 20
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately NZD 34 per person
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (rates may vary)
  • Uncovered self-parking fee: NZD 15.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses geothermal energy. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6 AM to 11 PM
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

Frequently asked questions

What is the cancellation policy at Novotel Rotorua Lakeside?

Novotel Rotorua Lakeside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Rotorua Lakeside?

As of 5 Jul 2025, prices found for a 1-night stay for 2 adults at Novotel Rotorua Lakeside on 20 Jul 2025 start from NZ$209.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Rotorua Lakeside?

Yep, Novotel Rotorua Lakeside has an uncovered self car park with in/out privileges for NZD 15.00 per night. Onsite parking is limited.

Does Novotel Rotorua Lakeside have a pool?

Novotel Rotorua Lakeside has an indoor pool and a kids' pool. The pool is open 6 AM to 11 PM.

Is Novotel Rotorua Lakeside family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Novotel Rotorua Lakeside is a hit with families.

Does Novotel Rotorua Lakeside serve breakfast?

Yeah, visitors can't get enough of the full brekkie here! Served daily from 6 AM to 10:30 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Novotel Rotorua Lakeside?

No, Novotel Rotorua Lakeside does not offer an airport shuttle service.

Is there a bar or restaurant at Novotel Rotorua Lakeside?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Rotorua Lakeside?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Novotel Rotorua Lakeside?

No, only service animals are allowed.

Is there a golf course on site at Novotel Rotorua Lakeside?

There isn't one on site, but Government Gardens Golf is a short 13-minute walk away.

Novotel Rotorua Lakeside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 368 out of 1002 reviews
Rating 8 - Good. 316 out of 1002 reviews
Rating 6 - Okay. 185 out of 1002 reviews
Rating 4 - Poor. 79 out of 1002 reviews
Rating 2 - Terrible. 54 out of 1002 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Good gym but the whole place is not welcoming
Stayed 2 nights in Jun 2025

2/10 Terrible

Lynfa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I'd read the reviews before staying here. Our lake side suite didn't have a view of the lake. Carpets and couch had stains. There looked to be black felt tip marks on the sheets, tiles in bathroom were hanging off. Hallways weren't vacuumed for the five days we were there and chips were left under a chair for at least three days. I can't believe this is marketed as it is. A huge revamp is needed at this motel. I also won't use WOTIF again!
Stayed 5 nights in Apr 2025

10/10 Excellent

Joanne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & friendly staff.
Stayed 2 nights in Apr 2025

6/10 Okay

Kerry

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We found the property very convenient to restaurants and thermal spa businesses. And the room was roomy and comfortable. We weren't impressed with the assistance from staff, however, and the fact that it is advertised that parking is available, yet, it is an extra fee to have parking on site.
Stayed 2 nights in Mar 2025

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Big hotel, had to pay for parking, too many people.
Stayed 1 night in Mar 2025

6/10 Okay

Kaijun

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Great location. Evening check in staff really friendly. Property definitely showing signs of decay. Cleanliness concerns: hair everywhere in the bathroom when checked in, dusk accumulated on surface, sheets and pillow cases with stain, A/C dusty. Mattress soft and out of shape, pillows too flat.
Stayed 1 night in Mar 2025

6/10 Okay

Andre

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location but in desperate need of a refurb - especially the bathrooms they are very tired.
Stayed 3 nights in Mar 2025

10/10 Excellent

Heidi, Aurora

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great hotel. Close to everything. The private hot springs spa experience was fantastic! They even provided a lovely plate of fruit!
Stayed 2 nights in Feb 2025

10/10 Excellent

Bobbi-Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice pool. Close to town and park. Staff were friendly
Stayed 2 nights in Jan 2025

10/10 Excellent

Srikanth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel awesome location
Stayed 1 night in Feb 2025

10/10 Excellent

anne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent- breakfast and lounge area was great. Rooms were nice - could use a bit of updating in the future - but overall the location next to restaurants and shopping all in walking distance.
Stayed 2 nights in Mar 2025

8/10 Good

Robert

Travelled with partner
Liked: Amenities, property conditions & facilities
This property had a convenient location for eating and shopping in Rotorua. However, the rooms were tired and had stains on the carpet and in the bathtub.
Stayed 2 nights in Mar 2025

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

MARY GRACE

Stayed 2 nights in Feb 2025

2/10 Terrible

OLVIN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Only value of this worn down hotel is the location

We reserved 3 nights in this hotel starting from Christmas Eve 2024. We stayed only that 1 night and then moved to the Pullman. We have never done that before, but we felt very uncomfortable within the hotel, and for almost USD 300 the night, you expect something better than a worn down hotel. We felt cheated. The hotel is 3 star hotel at most, the lobby is very unwelcome, the smell from the hot spring goes inside the bulding to the elevator area. The hallway smelled and the rug needs urgent change. Everything in the room is worn down, from the cheap plastic seat in the toilet and other furniture to the rug and curtains. The breakfast area was like a circus, dirty floor (dirty from their own employees) and the food was very bad. Do not trust any youtube video talking about this hotel, cause I think the hotel itself is trying to trick you with those videos. We felt so unconfortable after breakfast that we moved to the Pullman nearby. We asked though Hotels.com a reimbursement for the pending nights, but the manager in charge denied it. We did not want to get mad on Christmas day and ruin it by fighting with this person, so we just moved out from the hotel. We lost almost USD 600.00 with this hotel and as I explained before, it is the first time that we feel like this. This hotel is very shameful for an ALL hotel. Hope they change management and renew the hotel. You can get much better deals and amenities on many other hotels. Specially for the price. I wish this helps.
Stayed 3 nights in Dec 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not as shown in the photos - Disappointing

I booked 2 rooms. The customer service was good however, no help with luggage or even getting a trolley. Room was filthy, hair over the walls in the bathroom, carpet pulling up, wet carpet in 3 areas, leaking fridge, mouldy bathroom, rusted rails, dusty, dirty toilet, no plug, needs a complete renovation. All our products were empty and even after a room clean, no one cleaned or refilled anything. Great air conditioning and views. Bed was good.
Stayed 2 nights in Feb 2025

6/10 Okay

royce

Liked: Staff & service
Disliked: Property conditions & facilities
Dated..
Stayed 2 nights in Jan 2025

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Stayed 2 nights in Feb 2025

6/10 Okay

Phillip

Disliked: Cleanliness, staff & service, room comfort

Over priced

Over priced. Unhelpful staff. Very ordinary room
Stayed 2 nights in Jan 2025

6/10 Okay

Margy

Stayed 2 nights in Jan 2025

8/10 Good

Heilani

Stayed 1 night in Jan 2025

6/10 Okay

Abe J.

Stayed 2 nights in Jan 2025

10/10 Excellent

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thermal pools were awesome.
Stayed 1 night in Jan 2025

4/10 Poor

Katy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Not cheap. Had what looked like a pubis hair a hotel towel. Stain on the pillow cover. Door did not bolt shut. Bed 2/10. No facial tissues provided. Bathroom flooded after shower. The location is good. Paris - the registration lady - was FANTASTIC! Bar/restaurant is nice. Free street parking. Cleanliness sub par. Hotel thermal spa teeming with kids. Would not recommend for adult couple seeking clean hotel.
Stayed 1 night in Jan 2025

6/10 Okay

Lauren

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Room was in need of some updating and repairs. Breakfast was very expensive and average. Thermal pools were a great addition, connected to an awesome gym. Hotel was just over the road from 'eat street' with heaps of dining options. Fabulous location.
Stayed 1 night in Jan 2025