Novotel Rotorua Lakeside Deals & Reviews (Rotorua, NZL)

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Rotorua • 1 room

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Hotels
New Zealand
Bay of Plenty Region
Rotorua Hotels
Novotel Rotorua Lakeside, Rotorua, current page

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4.2 out of 5

Very good!

See all 297 Wotif Reviews

"Great stay. I'll be back. I enjoyed my time at the Novotel " More

By a verified traveller on Sun 21 Jun 2020

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Novotel Rotorua Lakeside. You'll be 1.1 km (0.7 mi) from Polynesian Spa and 4 km (2.5 mi) from Skyline Rotorua. Highlights at this family-friendly hotel include 3 spa tubs, a restaurant, and an indoor swimming pool.

You can enjoy LED TVs with digital channels, and all 199 soundproofed rooms feature WiFi, in-room childcare, and safes. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include free toiletries and pillow menus. Additionally, hair dryers, phones, and irons/ironing boards are available.

The restaurant, Atlas, serves international cuisine and is open for breakfast, lunch, and dinner. Clarkes Bar is the hotel's own bar, serving drinks along with light fare. Business travelers can take advantage of a conference center and a business center. Additionally, you'll find free WiFi in public areas, a fitness center, and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of free self parking.

Attractions within a 15-minute drive of this 4.5-star Rotorua hotel include Lake Rotorua and Lake Rotoiti.

Twin Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

NZ$153* Per night/room 2 Aug. - 3 Aug.

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room, Multiple Beds, Lake View

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Novotel Rotorua Lakeside ratings based on 297 Verified Reviews

Review Summary

4.2 out of 5 4.0 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 4.0 out of 5.0

Room comfort 4.0 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Rotorua Lakeside

5 out of 5

Great stay. I'll be back. I enjoyed my time at the Novotel

Posted by Nikki, from Hamilton on 21 Jun. 2020

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Comment from Hotel Management

25 Jun. 2020 by Edward J.

Dear Nikki, Thank you for your amazing 5 star review. It was a pleasure to welcome you to our hotel. We hope to see you again soon!

4 out of 5

Posted by a verified traveller on 21 Jun. 2020

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Comment from Hotel Management

25 Jun. 2020 by Edward J.

Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon!

4 out of 5

Liked the location and views and bar area. Friendly staff Comfortable bed Pools were dirty Bathrooms dated

Posted by Chris, from Auckland NZ on 14 Jun. 2020

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Comment from Hotel Management

25 Jun. 2020 by Edward J.

Dear Chris, Thank you for taking the time to review our property. Happy to see you enjoyed our location and also the great views. Sorry to see your comments about the pools and also your bathroom. Rest assured that your comments have been documented and will certainly be looked into. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future.

4 out of 5

Posted by a verified traveller on 13 Jun. 2020

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Comment from Hotel Management

25 Jun. 2020 by Edward J.

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again!

4 out of 5

Loved how closed this hotel is to downdown Rotoura. View to the lake were great. Staff were very helpful. Bathroom getting a bit tired and a refit would help. would recommend this hotel.

Posted by Joss, from New Zealand on 7 Jun. 2020

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Comment from Hotel Management

7 Jun. 2020 by Edward J.

Dear Joss, Thank you for your feedback and positive rating! I am glad to hear you enjoyed our convenient location and also the service from our friendly staff. We do appreciate the feedback about the bathroom and will most definitely review that. We look forward to hosting you again!

4 out of 5

Very friendly staff. Very handy to Rotorua town and restaurants

Posted by a verified traveller on 2 Jun. 2020

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Comment from Hotel Management

4 Jun. 2020 by Edward J.

Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon!

3 out of 5

Proximity to eat street, the waterfront and local park

Posted by Krissy, from Auckland on 9 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Edward J.

Dear Krissy, Thank you for providing a review of our hotel. Glad to see that your stay was, on majority, a comfortable and pleasing one. We look forward to having you stay with us again!

2 out of 5

Grotty and expensive. way over priced for such a dated hotel. Pool area was tiny compared to the pictures and there was floating stuff in the hot pools. Expected heaps more for the price of $370 including breakfast. which was fairly standard

Posted by a verified traveller on 8 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Edward J.

Thank you for taking the time to give us feedback on your recent stay with us. We are sorry to hear that we did not meet your expectations, we do always try our best to deliver a service to suit all customer needs. We do have an extensive internal branding audit process and we will look into all your mentioned concerns. We do hope that you enjoyed your time in Rotorua and we look forward to hosting you again in one of our hotels.

5 out of 5

Loved the location. Staff were very friendly. Tap in bathroom was leaking and there was a stain on the carpet, but other than that very happy with the room.

Posted by a verified traveller on 18 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Edward J.

Thank you for your lovely review. We are glad to hear you enjoyed your visit to our hotel. We do appreciate the feedback about the bathroom and the carpet and will look into that as soon as possible. We hope to see you back again soon!

2 out of 5

The property is tired and dirty. Carpets worn and stained. Bathroom appliances back in the 1970's. Staff indifferent. Menu in restaurant unimaginative. The wine selection in the restaurant is overpriced crap. This is dissppointing as I brought my children here over some years with nice memories. This experience has turned me away from Novotel as a brand with their typical french arrogance. I will be staying at the Pullman Rotorua in future.

Posted by a verified traveller on 2 Feb. 2020

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Comment from Hotel Management

3 Feb. 2020 by Edward J.

Thank you for taking the time to contact us regarding your recent stay with us. However, I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. I have taken your comments on board. Rest assured corrective action will be taken and I will personally look into this and I will share it with my team so that we can constantly improve. I want you to know how much we appreciate your visit to the hotel, and how much we value you as a guest. Please get in touch with me when you plan your next visit so that we can take good care of you.

About the Novotel Rotorua Lakeside

Location 9-11 Tutanekai St, Rotorua, 3201

Property Features

Novotel Rotorua Lakeside offers its guests 3 spa tubs, an indoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. There are 10 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Rotorua Lakeside. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

199 guestrooms or units
5 levels
320 sq m of conference space
Built in 1996
Dining venue
Bar or lounge
Childcare (surcharge)
Charging station for electric cars
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Terrace
Newspapers in lobby (free)
Bellhop
Elevator
Smoking in designated areas
Water dispenser

Family Friendly Amenities

Family property
Indoor pool
Free WiFi
Soundproofed rooms
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Refrigerator
Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

Airport: Rotorua (ROT-Rotorua Regional) (9.6 km / 5.9 mi)
Parking: Free self parking

Room Amenities

Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Minibar
In-room dining (24 hours)
LED television
Digital channels
Refrigerator
Electric kettle
Hypo-allergenic bedding
Pillow options
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

3 spa tubs are on site along with an indoor pool. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

Check-in time starts at 2 PM
Check-in time ends at midnight
Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!

Pet Policy

No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
No rollaway/extra beds available
Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

Deposit: NZD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: NZD 32 per person (approximately)
Fee for in-room wireless Internet: NZD 10 per 24-hour period (5-device limit, rates may vary)
Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

You should know

Pool access available from 6 AM to 11 PM.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Free WiFi in public areas is limited to 60 minutes per day.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Novotel Rotorua Lakeside