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Novotel Rotorua Lakeside

4.5-star property
9-11 Tutanekai St, Rotorua, 0508 053 286
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4.4 out of 5
Excellent!
See all 531 Wotif Reviews

"Loved the location. Staff were very friendly. Tap in bathroom was leaking and there was a stain on the carpet, but other than that very happy with the ... " More

By a verified traveller on Tue 18 Feb 2020

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Novotel Rotorua Lakeside. Within just a 15-minute stroll, you'll find popular places like Tamaki Maori Village and Polynesian Spa. Highlights at this family-friendly hotel include 3 spa tubs, a restaurant, and an indoor swimming pool.

You can enjoy LED TVs with digital channels, and all 199 soundproofed rooms feature WiFi, in-room childcare, and safes. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include free toiletries and pillow menus. Additionally, hair dryers, phones, and irons/ironing boards are available.

The restaurant, Atlas, serves international cuisine and is open for breakfast, lunch, and dinner. Clarkes Bar is the hotel's own bar, serving drinks along with light fare. Business travelers can take advantage of a conference center and a business center. Additionally, you'll find free WiFi in public areas, a fitness center, and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of free self parking.

Attractions within a 15-minute drive of this 4.5-star Rotorua hotel include Skyline Rotorua and Lake Rotoiti.

Room, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
NZ$150* Per night/room 22 Mar. - 23 Mar.

Room, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Novotel Rotorua Lakeside ratings based on 531 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Rotorua Lakeside

Everyone (228) Couples (159) Business (1) Family (138)
5 out of 5
Loved the location. Staff were very friendly. Tap in bathroom was leaking and there was a stain on the carpet, but other than that very happy with the room.

Posted by on 18 Feb. 2020

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Comment from Hotel Management

18 Feb. 2020 by Edward J.

Thank you for your lovely review. We are glad to hear you enjoyed your visit to our hotel. We do appreciate the feedback about the bathroom and the carpet and will look into that as soon as possible. We hope to see you back again soon!

2 out of 5
The property is tired and dirty. Carpets worn and stained. Bathroom appliances back in the 1970's. Staff indifferent. Menu in restaurant unimaginative. The wine selection in the restaurant is overpriced crap. This is dissppointing as I brought my children here over some years with nice memories. This experience has turned me away from Novotel as a brand with their typical french arrogance. I will be staying at the Pullman Rotorua in future.

Posted by on 2 Feb. 2020

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Comment from Hotel Management

3 Feb. 2020 by Edward J.

Thank you for taking the time to contact us regarding your recent stay with us. However, I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. I have taken your comments on board. Rest assured corrective action will be taken and I will personally look into this and I will share it with my team so that we can constantly improve. I want you to know how much we appreciate your visit to the hotel, and how much we value you as a guest. Please get in touch with me when you plan your next visit so that we can take good care of you.

5 out of 5

Posted by on 2 Feb. 2020

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Comment from Hotel Management

3 Feb. 2020 by Edward J.

Thank you for the awesome review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

4 out of 5
The staff let this hotel down. Only one of the bar staff were friendly. Otherwise none of the other Staff from the reception staff to the housekeeping were friendly or helpful! It was like pulling hens teeth to get any information from the reception staff. I had to ring later to find out about breakfast inclusion and facilities. Not enough towels for guest numbers in the room and when I asked housekeeping for a towel for my child they were reluctant to give me extra towel and I felt looked down upon for even asking! Rooms and Facilities were nice though - especially the pools.

Posted by on 1 Feb. 2020

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Comment from Hotel Management

3 Feb. 2020 by Edward J.

Dear Jac, I was disappointed to read your comments regarding the service from our staff, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies if you felt that we did not deliver on this occasion. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future.

3 out of 5
Room was nice with good view nice staff only thing we were disappointed with was the restaurant very over priced food

Posted by on 25 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Edward J.

Thank you for taking the time to give us feedback on your recent stay with us. Glad to see you enjoyed the view from your room! I do apologies for your experience in the restaurant. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

4 out of 5
Great hotel and great staff. Marked down because of the noise from outside and from other rooms during the night

Posted by on 19 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Edward J.

Thank you for taking the time to share your feedback. We will most definitely look into concerns about the noise from outside. So sorry for the inconvenience! We hope to welcome you back to our hotel very soon!

4 out of 5
The location was great. The room was big enough for us, although room/ bathroom was outdated. The internet connection and Hotel facilities was good. There was ample parking available. Overall we were happy, thank you.

Posted by on 17 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Edward J.

Thank you for taking the time to write a positive review. Happy to see you enjoyed your visit. Come back to visit us again soon!

4 out of 5
Location is amazing, beds are comfortable. Had to ask for free wifi. Pool far smaller in real life than in photos. Elevators were crazy busy. Staff were good.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Edward J.

Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon!

2 out of 5

Posted by on 7 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Edward J.

Thank you for taking the time to review our property. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have taken your feedback on board and I have shared it with the team to look into all areas we could have done better. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future.

4 out of 5
All good, the staff and accomm were good, the meals were a bit costly though.

Posted by on 14 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by Edward J.

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again! Kind regards,

About the Novotel Rotorua Lakeside

Location 9-11 Tutanekai St, Rotorua, 3201

Property Features

Novotel Rotorua Lakeside offers its guests 3 spa tubs, an indoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. There are 10 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Rotorua Lakeside. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

  • 199 guestrooms or units
  • 5 levels
  • 320 sq m of conference space
  • Built in 1996
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9.5 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Novotel Rotorua Lakeside offers 199 air-conditioned accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Refrigerator
  • Electric kettle
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

3 spa tubs are on site along with an indoor pool. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Number of children who can stay for free – 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 32 for adults and NZD 0 for children (approximately)
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (5-device limit, rates may vary)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Lakeside Novotel
  • Lakeside Rotorua
  • Novotel Lakeside Hotel
  • Novotel Lakeside Hotel Rotorua
  • Novotel Lakeside Rotorua
  • Novotel Rotorua
  • Novotel Rotorua Lakeside
  • Rotorua Lakeside
  • Rotorua Novotel
  • Rotorua Novotel Lakeside
  • Accor Rotorua Lakeside
  • Novotel Rotorua Lakeside Hotel Rotorua
  • Novotel Rotorua Lakeside Hotel
  • Novotel Lakeside
  • Novotel Rotorua Lakeside Hotel
  • Novotel Rotorua Lakeside Rotorua
  • Novotel Rotorua Lakeside Hotel Rotorua

You should know

  • Pool access available from 6 AM to 11 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.