Novotel Rotorua Lakeside Deals & Reviews (Rotorua, NZL)

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Rotorua • 1 Room

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New Zealand
Bay of Plenty Region
Rotorua Hotels
Novotel Rotorua Lakeside, Rotorua, current page

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4.2 out of 5

Very good!

See all 297 Wotif Reviews

"The room food service was nice and generous portions " More

By a verified traveller on Sun 17 Jan 2021

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Novotel Rotorua Lakeside. You'll be 1.1 km (0.7 mi) from Polynesian Spa and 4 km (2.5 mi) from Skyline Rotorua. Highlights at this family-friendly hotel include 6 spa tubs, a restaurant, and an indoor swimming pool.

You can enjoy LED TVs with digital channels, and all 199 soundproofed rooms feature WiFi, in-room childcare, and safes. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include free toiletries and pillow menus. Additionally, hair dryers, phones, and irons/ironing boards are available.

The restaurant, Atlas, serves international cuisine and is open for breakfast, lunch, and dinner. Clarkes Bar is the hotel's own bar, serving drinks along with light fare. Business travelers can take advantage of a conference center and a business center. Additionally, you'll find free WiFi in public areas, a fitness center, and laundry facilities. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of free self parking.

Within a 20-minute drive of this 4.5-star Rotorua hotel, attractions include Lake Rotorua and Lake Rotoiti.

Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 4 Max

NZ$156* Per night/room 1 Feb. - 2 Feb.

Junior Suite, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room, 2 Queen Beds, City View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Twin Room, Multiple Beds, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Novotel Rotorua Lakeside ratings based on 297 Verified Reviews

Review Summary

4.2 out of 5 4.0 out of 5.0

Room cleanliness 4.0 out of 5.0

Service & staff 4.0 out of 5.0

Room comfort 4.0 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Rotorua Lakeside

4 out of 5

The room food service was nice and generous portions

Posted by Joanne, from Hamilton on 17 Jan. 2021

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Comment from Hotel Management

18 Jan. 2021 by E Judd

Thank you for your review of our hotel. Glad you enjoyed your stay and enjoyed your meals.

4 out of 5

Posted by a verified traveller on 11 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by E Judd

Thank you for rating our hotel.

3 out of 5

Posted by a verified traveller on 10 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by E Judd

Thank you for your review

4 out of 5

Great location in Rotorua close to lake, centre of town and eat street. We arrive and the room had a broken toilet that was fixed promptly.

Posted by a verified traveller on 10 Jan. 2021

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Comment from Hotel Management

11 Jan. 2021 by E Judd

Thank you for your review of our hotel. Please accept my apologies for arriving in a room with a broken toilet, I am glad that our team managed to fixed it straight away. I hope to welcome you back to stay again on your next visit to Rotorua.

3 out of 5

Posted by a verified traveller on 1 Jan. 2021

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Comment from Hotel Management

4 Jan. 2021 by Edward J

Thank you for your review.

4 out of 5

Simple good service Met all expectations of the stay

Posted by a verified traveller on 13 Dec. 2020

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Comment from Hotel Management

13 Dec. 2020 by Edward J

Thank you for your feedback and positive rating, I am glad to hear you enjoyed your visit. We look forward to hosting you again!

5 out of 5

When we got to the hotel we were informed we had a free upgrade to a lake front room😀. Hotel very close to shops restaurants. Great views of lake, free parking and wifi.

Posted by Ann, from Auckland on 24 Oct. 2020

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Comment from Hotel Management

4 Nov. 2020 by Edward J

Thank you for your review of our hotel. We were pleased to see you enjoyed your stay and your free upgrade here with us and hope to welcome you back to stay again on your next visit to Rotorua.

5 out of 5

As a family of four we thoroughly enjoyed this hotel. Lovely staff, great pool for the kids and spa for us, yummy food and close to everything by foot

Posted by NEvans, from Auckland on 13 Oct. 2020

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Comment from Hotel Management

13 Oct. 2020 by Edward J.

Dear NEvans, Thank you for your amazing review. It was a pleasure to welcome you to our hotel. So glad that you enjoyed your stay with us and found the staff and facilities to your liking. Come back to visit us again soon!

3 out of 5

Room was good enough for what we needed. Great facilities with good hours that they stay open. Check in was a bit late but we were given drink vouchers to compensate. Parking was narrow and limited. Would stay here again.

Posted by Liz, from Wellington on 6 Oct. 2020

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Comment from Hotel Management

6 Oct. 2020 by Edward J.

Dear Liz, We appreciate you taking the time to submit a review. It is pleasing to read that your stay was, on majority, a comfortable and pleasing one. We look forward to having you back again

3 out of 5

Customer service was not good have to wait for an hour to get my room and then have to go to reception for pick things up they don't serve at room.

Posted by a verified traveller on 4 Oct. 2020

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Comment from Hotel Management

5 Oct. 2020 by Edward J.

Thank you for taking the time to comment on your stay with us. I was disappointed to read your comments regarding the service from our staff, and I will address this with the team directly - we pride ourselves on excellent customer service, and I do apologies if you felt that we did not deliver on this occasion. I do hope that we have the opportunity to welcome you back to the hotel again at some stage in the near future.

About the Novotel Rotorua Lakeside

Location 9-11 Tutanekai St, Rotorua, 3201

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Novotel Rotorua Lakeside offers its guests 6 spa tubs, an indoor pool, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. There are 10 meeting rooms available. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Novotel Rotorua Lakeside. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

199 guestrooms or units
5 levels
320 sq m of conference space
Built in 1996
Dining venue
Bar or lounge
Childcare (surcharge)
Charging station for electric cars
Conference center
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Tour and ticket information
Concierge
Terrace
Newspapers in lobby (free)
Bellhop
Elevator
Smoking in designated areas
Water dispenser

Family Friendly Amenities

Family property
Indoor pool
Free WiFi
Soundproofed rooms
Laundry facilities
Babysitting or childcare (surcharge)
In-room childcare (surcharge)
Refrigerator
Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

Airport: Rotorua (ROT-Rotorua Regional) (9.6 km / 5.9 mi)
Parking: Free self parking

Room Amenities

Novotel Rotorua Lakeside offers 199 accommodations with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Minibar
In-room dining (24 hours)
LED television
Digital channels
Refrigerator
Electric kettle
Hypo-allergenic bedding
Pillow options
Shower and tub combination
Cribs (free)
Housekeeping (daily)
Childcare in room (surcharge)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6 AM to 10:30 AM.

Atlas - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Clarkes Bar - This bar serves light fare only. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

6 spa tubs are on site along with an indoor pool. Other recreational amenities include a fitness center.

Hotel Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!

Pet Policy

No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. A shield is in place between staff and guests in main contact areas; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

No rollaway/extra beds available
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards not accepted
Staffed front desk
LGBTQIA friendly
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
Shield between guests and staff in main contact areas
Guests are not provided with hand sanitiser
Social distancing measures are not in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

Deposit: NZD 100 per accommodation, per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: NZD 32 per person (approximately)
Fee for in-room wireless Internet: NZD 10 per 24-hour period (5-device limit, rates may vary)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Lakeside Novotel
Lakeside Rotorua
Novotel Lakeside Hotel
Novotel Lakeside Hotel Rotorua
Novotel Lakeside Rotorua
Novotel Rotorua
Novotel Rotorua Lakeside
Rotorua Lakeside
Rotorua Novotel
Rotorua Novotel Lakeside
Accor Rotorua Lakeside
Novotel Rotorua Lakeside Hotel Rotorua
Novotel Rotorua Lakeside Hotel
Novotel Lakeside
Novotel Rotorua Lakeside Hotel
Novotel Rotorua Lakeside Rotorua
Novotel Rotorua Lakeside Hotel Rotorua

You should know

Pool access available from 6 AM to 11 PM.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Free WiFi in public areas is limited to 60 minutes per day.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This Hotel property is rated 4 star plus.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Novotel Rotorua Lakeside