4.4 out of 5

"Great central spot ! Close to eat street ! Cool pool and the restaurant was awesome for the entire family " More

By a verified traveller on Sat 28 Jul 2018

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Hotel Description

A luxury stay in the heart of Rotorua awaits you at Novotel Rotorua Lakeside. Within just a 15-minute stroll, you'll find popular places like Tamaki Maori Village and Polynesian Spa. Highlights at this family-friendly hotel include 3 spa tubs, a restaurant and an indoor swimming pool.

LED TVs with digital channels are featured in all 199 soundproofed rooms, and you can enjoy WiFi, in-room childcare and safes. Fridges and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries and pillow menus. Hairdryers, phones and irons/ironing boards are also available.

The restaurant, Atlas, serves international cuisine and is open for breakfast, lunch and dinner. Clarkes Bar is the hotel's own bar, serving drinks along with light fare. Other amenities include free WiFi in public areas, a fitness centre and a conference centre. Each morning full breakfast is served between 6 AM and 10:30 AM. There's also the convenience of free self parking.

With a stay at this 4.5-star Rotorua hotel, you'll be 4 km (2.5 mi) from Skyline Rotorua and 4.5 km (2.8 mi) from Lake Rotorua.

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max
NZ$117 per night

Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Novotel Rotorua Lakeside ratings based on 512 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Rotorua Lakeside

Everyone (223) Couples (155) Business (1) Family (128)
5 out of 5
Lovely and modern, clean and tidy and good customer service. Location was fantastic and close to the restaurants. Will definitely be back

Posted by on 18 Jun. 2019

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3 out of 5
the interior is very pleasant the food is terrible, and poor value for money

Posted by on 10 Jun. 2019

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3 out of 5
No cutlery or plates in rooms tiny teacups only I have never stayed in a hotel that does not provide basic kitchen items made it hard to feed kids snacks

Posted by on 2 Jun. 2019

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4 out of 5

Posted by on 2 Jun. 2019

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5 out of 5
Pleasant stay, very friendly and efficient staff, good hotel

Posted by on 26 May 2019

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3 out of 5
It was well positioned and beautiful view. Just looking very tired. Carpet in our room was filthy. The buffet breakfast was I think the worst we have ever experienced. The room was dirty, one morning the floor at our table was sticky - I pointed out to an attendant but it had not been cleaned through the remainder of our stay. The food was very disappointing - fruit from cans, stale bread, cheese dry, coffee appalling. Staff were very helpful though very busy

Posted by on 5 May 2019

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4 out of 5
The room service was poor, food bad quality and received wrong and incomplete order twice. However they addressed the issue straight away and did not charge me.

Posted by on 29 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Edward J.

Dear Anne, Thank you for providing a review of our hotel. I am so sorry to hear about your room service experience. Rest assured that your comments have been documented and will certainly be looked into. Again, thank you for sharing your thoughts and I hope that you will consider us again on your next travel.

4 out of 5
Location - proximity to eat street and the lakeside

Posted by on 25 Apr. 2019

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Comment from Hotel Management

30 Apr. 2019 by Edward J.

Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. We hope to see you back again soon!

4 out of 5
Great rooms, great staff. Cooked breakfast food bit cold

Posted by on 17 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Edward J

Thank you for your kind review. We are glad to hear you enjoyed your visit to our hotel. I do apologies for the cold food though. I have shared your comments with our chef to look into as soon as possible. We hope to see you back again soon!

5 out of 5
Pool is a little tired. Bedding is excellent and lake views superb

Posted by on 15 Mar. 2019

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Comment from Hotel Management

20 Mar. 2019 by Edward J

Thank you for your lovely review. I am so glad to hear you enjoyed your visit to our hotel. We do appreciate the feedback about the pool and will most certainly review that. We look forward to welcome you back next time you are in Rotorua.

About the Novotel Rotorua Lakeside

Location 9-11 Tutanekai St, Rotorua, 3201

Property Features

Novotel Rotorua Lakeside offers its guests 3 hot tubs, an indoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There are 10 meeting rooms available. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury Novotel Rotorua Lakeside. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4.5-star Rotorua hotel.

  • 199 guestrooms or units
  • 5 levels
  • 320 sq. m of conference space
  • Built in 1996
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Computer for guest use
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Water dispenser

Family Friendly Amenities

  • Family Property
  • Indoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (9.6 km / 5.9 mi)
  • Parking: Free self parking

Room Amenities

Novotel Rotorua Lakeside offers 199 forms of air-conditioned accommodation with minibars and laptop-compatible safes. A pillow menu is available. 42-inch LED televisions come with digital channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. This Rotorua hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Fridge
  • Electric kettle
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 6 AM to 10:30 AM.

Atlas – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.

Clarkes Bar – This bar only serves light fare. Guests can enjoy al fresco dining (weather permitting). Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

3 hot tubs are on site along with an indoor pool. Other recreational amenities include a fitness centre.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 32 for adults and NZD 0 for children (approximately)
  • Fee for in-room wireless Internet: NZD 10 per 24-hour period (5-device limit, rates may vary)
  • Late check-out fee: NZD 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Rotorua Lakeside Hotel
  • Novotel Lakeside Hotel
  • Novotel Rotorua Lakeside
  • Novotel Lakeside
  • Novotel Rotorua Lakeside Hotel Rotorua
  • Rotorua Novotel
  • Accor Rotorua Lakeside

You should know

  • Pool access available from 6 AM to 11 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas is limited to 60 minutes per day.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®