Royal Arcade Tours and Activities

Hotel is close to city and tram , and staff are nice .

The property was lovely. Not what I was expecting. The room was bigger than I thought and we were lucky to get a small balcony to sit and have a morning coffee on. Buffet breakfast was nice but not coeliac friendly, I had to ask staff if the chef could cook up a separate plate for me. They did this which was lovely, they did make it clear that that couldn’t guarantee no cross contamination in the kitchen. Although lots of places around the hotel that I could eat at safely.

the customer office service is very bad, no one reply message and phone, and bond still not refund yet!

Lighting terrible. Both in room but particularly the bathroom. No thought given to women putting make up on. Pleasant helpful staff

Stains on the carpet. Only one bar of soap. Tea & coffee in cutlery draw, not displayed on kitchen bench. Handle on bathroom basin tap came off in hand. No bin in bathroom. Couches looked dirty. No clothes dryer. No likeable restaurants nearby. Restaurant downstairs was lovely though.