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4.3 out of 5

"paid for parking with the room and no parking spaces was told will be available as soon as the restaurant bar closes if you pay forma park then should ... " More

By a verified traveller on Sat 16 Mar 2024

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Hotel Description

A luxury stay in the heart of Sydney awaits you at PARKROYAL Parramatta. Within just a 15-minute stroll, you'll find Parramatta Park and CommBank Stadium. Highlights at this hotel include 2 restaurants, an outdoor swimming pool, and a bar/lounge.

The restaurant, Table 30, is open for breakfast, lunch, and dinner. Enjoy the gym and pool loungers. Meeting rooms and a 24-hour business center are among the business amenities offered. Other amenities include free WiFi in public areas and laundry facilities. Buffet breakfast is available on weekdays between 6:00 AM and 9:30 AM and on weekends between 6:30 AM and 10:00 AM. There's also the convenience of self parking.

With a stay at this 4.5-star Parramatta hotel, you'll be 1.9 km (1.2 mi) from University of Western Sydney Parramatta Campus and 2.6 km (1.6 mi) from Rosehill Gardens Racecourse.

Superior King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
NZ$201* Per night/room 4 Apr. - 5 Apr.

Superior King Corner Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier King Corner Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Parkroyal Club King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

PARKROYAL Parramatta ratings based on 419 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for PARKROYAL Parramatta

Everyone (181) Couples (103) Family (97)
4 out of 5
paid for parking with the room and no parking spaces was told will be available as soon as the restaurant bar closes if you pay forma park then should be a spot at all times mobility parking disgusting they have only converted normal size parks to mobility parking vehicle was damaged as car that parked next to ours passenger just opened their door into our door

Posted by on 16 Mar. 2024

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Comment from Hotel Management

23 Mar. 2024 by Emil

Dear Jenny,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced regarding parking during your stay.We understand the frustration of not finding a parking space despite pre-paying for it with your room. Please note that even when the parking display shows full, we still have parking spaces available for our hotel guests. Our staff are well trained to show extra designated parking spaces to ensure all guests have access to parking.Regarding the incident with your vehicle, we are deeply sorry to hear about the damage caused by another guest's car door. Our team strives to ensure all guests' vehicles are parked safely and securely, and we regret that this was not the case during your stay.Please know that we take your feedback seriously and will address the issues raised to prevent similar occurrences in the future. We appreciate your understanding and patience in this matter.If there is anything further we can do to assist you, please do not hesitate to contact us directly.Warm regards,Emil LazgiyevGuest Service ManagerPARKROYAL Parramatta

2 out of 5
I was charged twice for parking. Still haven’t received deposit. Shower had no water pressure

Posted by on 15 Mar. 2024

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Comment from Hotel Management

23 Mar. 2024 by Emil

Dear Will,Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced.Based on our records, you stayed with us for two nights and were charged 70 for parking, which includes multiple entries and exits. Our parking rate is 35 per day. We're sorry if there was any confusion regarding this charge.Regarding the issue with the shower water pressure, we regret any discomfort this may have caused. Our maintenance team works diligently to ensure all amenities are in optimal condition, and we appreciate you bringing this to our attention. Could you please confirm if you have escalated this issue to our front desk staff during your stay? We value your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Emil LazgiyevGuest Service ManagerPARKROYAL Parramatta

5 out of 5
Our go to when we travel to Sydney area.. Good location with easy parking. Clean rooms and friendly staff.

Posted by on 6 Mar. 2024

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Comment from Hotel Management

7 Mar. 2024 by James

Dear Leanne,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

4 out of 5
The property was very clean by basic. The rates were incredibly high which we are hoping was because of the Taylor Swift concert. Staff were friendly and helpful.

Posted by on 1 Mar. 2024

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Comment from Hotel Management

2 Mar. 2024 by James

Dear Ashley,We highly appreciate that you took the time to share your feedback from your recent stay. Your satisfaction is our utmost priority and we hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

3 out of 5
For what you pay this place is overrated

Posted by on 27 Feb. 2024

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Comment from Hotel Management

2 Mar. 2024 by James

Dear Cassandra,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

2 out of 5
The Park Royal is in a good location next to Church Street and Restaurants, but the majority of the hotel is older and these olde rooms are not up to the standard you would expect when they are charging a premium 5 star rate, you can get much better value elsewhere. Also, had breakfast in Hotel Restaurant, was just okay, is all I can say, eggs had no flavour, better breakfast options are 50m down the road at COPA or Farnkie Bs. The Hotel also massively increase their rates (x3 for the Taylor Swift concert) when there are major events on so be wary.

Posted by on 25 Feb. 2024

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Comment from Hotel Management

2 Mar. 2024 by James

Dear Paul,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies for this. It is always our hope that our guests leave the hotel after having a positive experience, however it appears in this case we have let you down. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

5 out of 5
Great stay. Would have liked choice of gluten free bread and cereals.

Posted by on 24 Feb. 2024

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Comment from Hotel Management

2 Mar. 2024 by James

Dear Diane,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and we have discussed your comments on gluten free choices to the restaurant management. We hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

4 out of 5
Great hotel in a great part of Sydney

Posted by on 18 Feb. 2024

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Comment from Hotel Management

18 Feb. 2024 by James

Dear Dan,Thank you for the great review of our hotel.We are glad that you enjoyed your stay and hope to see you again very soon here at PARKROYAL Parramatta.Kind Regards,James ArbizoGuest Services Manager

3 out of 5
Stayed for the convenient location to Parramatta Park for an event. The room is overdue for a reno. As you soon as you open the door your a hit with a strong overwhelming musty/ sewage smell. Some stains on the walls and on the couch. No powerpoint by bed to charge your phones unless you unplug the lamps. Overall great parramatta location average rooms

Posted by on 15 Feb. 2024

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Comment from Hotel Management

15 Feb. 2024 by James

Dear Melissa, We are extremely grateful that you took the time to send us your feedback about your recent stay. It has given us great insights to help us improve and serve you and our other future guests better. We hope to welcome you again at the PARKROYAL PARRAMATTA. Kind Regards,James ArbizoGuest Services Manager

2 out of 5
No complaints on the room - loved it However- Did an online booking to stay at this venue which included the full package (car park and breakfast) for 2 days. The 2 days of our breakfast we were told our breakfast was not included with our stay Very frustrating. On leaving the venue we were going to be charged for our car park because it didn’t show in their system we had a package included. Again - frustrating! There was NO staff communication in regards to our booking - it was such a frustrating and stressful experience communicating with staff explaining to them that I didn’t have to pay for breakfast and car park even when I showed them my online booking with everything included - Not happy

Posted by on 4 Feb. 2024

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Comment from Hotel Management

10 Feb. 2024 by James

Dear Shona,Your feedback is important to us, and we appreciate you taking the time to share your experience of our hotel. It is unfortunate that your experience staying with us at the PARKROYAL PARRAMATTA was not all you hoped for. May I offer our sincerest apologies that your experience with our Reception Team was not up to our usual high standard of service. At PARKROYAL Parramatta we always seek out opportunities for improvement, so your feedback is highly valued by our team. Should we have the opportunity to welcome you back in the future, please be assured we will do everything possible to make your next stay a more positive and enjoyable experience.Thank you once again for completing this survey.Kind Regards,James ArbizoGuest Services Manager

Property Features

PARKROYAL Parramatta offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A 24-hour business center and meeting rooms are available. A terrace, tour/ticket assistance, and a vending machine are also featured at the luxury PARKROYAL Parramatta. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Sydney hotel is smoke free.

  • 286 guestrooms or units
  • 12 levels
  • 2 buildings
  • 2 dining venues
  • Meeting rooms
  • Poolside lounge chairs
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Sydney Harris Park Station (2.2 km / 1.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

PARKROYAL Parramatta offers 286 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. Premium cable television is provided. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 9:30 AM and on weekends from 6:30 AM to 10:00 AM.

Table 30 - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 70 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property's club lounge hours are 7-10 AM and 5:30-7:30 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and cash. Contactless check-in and contactless check-out are available.

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 38 for adults and AUD 19 for children
  • Covered self parking fee: AUD 35 per night (in/out privileges)
  • Rollaway bed fee: AUD 70 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Parkroyal Hotel Parramatta
  • Parkroyal Parramatta
  • Parramatta Parkroyal
  • Parkroyal Parramatta Hotel Parramatta
  • PARKROYAL Parramatta Hotel
  • PARKROYAL Parramatta Hotel
  • PARKROYAL Parramatta Parramatta
  • PARKROYAL Parramatta Hotel Parramatta

You should know

  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.