4.0 out of 5

"Great staff attitude. Really enjoyed the location and facilities. Recommend " More

By a verified traveller on Sat 25 Aug 2018

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Hotel Description

Sudima Lake Rotorua places you in the centre of Rotorua, within a short 5-minute stroll of Polynesian Spa and Tamaki Maori Village. Highlights at this hotel include a restaurant, an indoor swimming pool and free self parking.

All 247 rooms feature free WiFi, TVs and in-room childcare. In-room dining is easy with amenities like fridges and round-the-clock room service. You'll find nice touches like free toiletries and pillow menus to enhance your stay. Safes, hairdryers and phones are also available.

The restaurant, Okareka Restaurant, is open for breakfast, lunch and dinner. Okareka Bar is the hotel's own bar. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:00 AM and 10 AM.

Sights within a 10-minute drive of this 4-star Rotorua hotel include Skyline Rotorua and Redwoods Whakarewarewa Forest.

Superior Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$84* Per night/room 22 Sep. - 23 Sep.

Family Room

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Room (Superior Plus)

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Sudima Lake Rotorua ratings based on 423 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Sudima Lake Rotorua

Everyone (201) Couples (67) Family (150)
5 out of 5
The service was excellent, the place clean and easy going....looking forward for my next stay at the Sudima......

Posted by on 9 Sep. 2019

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Comment from Hotel Management

11 Sep. 2019 by RDM

Dear Anonymous, We look forward to your return. Thanks for posting your review. Regards, Mike Rooms Division Manager

4 out of 5
Great for a short stay with the kids. Right next to the lake, museum, gardens and Polynesian spa.

Posted by on 25 Aug. 2019

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Comment from Hotel Management

28 Aug. 2019 by RDM

Dear Anonymous, Pleased you enjoyed your stay. Hope to see you again soon. Regards, Mike Rooms Division Manager

4 out of 5

Posted by on 18 Aug. 2019

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Comment from Hotel Management

24 Aug. 2019 by RDM

Dear Anonymous, We appreciate your feedback. Regards, Mike Rooms Division Manager

5 out of 5
Close to everything. Staff are awesome. A brisk walk from the Polynesian Spa.

Posted by on 6 Aug. 2019

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Comment from Hotel Management

7 Aug. 2019 by RDM

Dear Anonymous, We are pleased you enjoyed your stay. We enjoyed having you stay with us. Regards, Mike Rooms Division Manager

4 out of 5
Advertises Indoor Pool, but the pool is actually under shade sales (inside closed in walls), as it was raining during my stay, the rain came through the shade sails making the towels etc wet.

Posted by on 24 Jul. 2019

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Comment from Hotel Management

28 Jul. 2019 by RDM

Dear Anonymous, Thank you, we will check our advertising. We will also look at resolving the problem. Regards, Mike Rooms Division Manager

4 out of 5
Really liked the games area for the young people across from reception. Not happy with the noise levels in the room next door 11pm till about 2.30am. Tried to block out the noise by watching sky premiere but that went on the blink and had to suffer thru which made us Grumpy!!

Posted by on 23 Jul. 2019

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Comment from Hotel Management

28 Jul. 2019 by RDM

Dear Anonymous, I am pleased you enjoyed using the new Kid's Corner. I do apologise for the noise. Please contact the Reception Staff next time as they are available 24 hours to resolve any noise issues. Regards, Mike Rooms Division Manager

3 out of 5
Property was run down, especially the pool, spa and room bathrooms.

Posted by on 15 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by RDM

Dear Anonymous, Thank you for your feedback. It has been taken on board as we look at renovation of the areas you have noted. Regards, Mike Rooms Division Manager

1 out of 5

Posted by on 13 Jul. 2019

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Comment from Hotel Management

17 Jul. 2019 by RDM

Dear Anonymous, Please contact the Hotel directly so that we can investigate your rating further. Regards, Mike Rooms Division Manager

3 out of 5
This is an older hotel that needs some refurbishment. Smaller rooms are OK, but the windows are so old, the rubber weather seals are perished and road noise enters the room. As we stayed in winter - the single glass panes became covered in condensation. By morning there was water dripping down the windows. You could not see outside. New windows with double glazing would resolve this issue. Following our check in, there was no offer of assistance with luggage to our room. There was no explanation of facilities or dining services at the hotel by front desk staff. There are complementary thermal spas available. Again, at check-in no mention of these facilities, until we asked. Front desk staff lack the service-delivery travellers expect at tourism and business destinations. This is a lower to mid level hotel.

Posted by on 1 Jul. 2019

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Comment from Hotel Management

2 Jul. 2019 by RDM

Dear 1000-nights+, First I must apologise for the lack of service as this is not what we expect from our Team. You have been let down on this occasion and it will be followed up with all concerned. We are in the process of refurbishment and have recently completed our Superior Plus Wing. Regards, Mike Rooms Division Manager

3 out of 5
Thought good could have been better Scrambled eggs 👎

Posted by on 13 May 2019

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Comment from Hotel Management

14 May 2019 by RDM

Dear Anonymous, We will pass your comments on to the kitchen so that we can exceed your expectations next time you stay. Regards, Mike Rooms Division Manager

About the Sudima Lake Rotorua

Location 1000 Eruera Street, Rotorua, 3201

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 3477 square feet (323 square metres) and includes conference rooms. An indoor pool, tour or ticket assistance, and multilingual staff are also featured at the business-friendly Sudima Lake Rotorua. Self parking is free. This 4-star Rotorua hotel is smoke free.

  • 247 guestrooms or units
  • 3477 sq ft of conference space
  • 323 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Rotorua (ROT-Rotorua Regional) (8.9 km / 5.6 mi)
  • Parking: Free self parking

Room Amenities

Sudima Lake Rotorua offers 247 forms of accommodation with a safe and a hairdryer. A pillow menu is available. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a combined bath/shower unit and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

  • In-room dining (24 hours)
  • Television
  • Premium channels
  • Fridge
  • Electric kettle
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Heating
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10 AM.

Okareka Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Okareka Bar – On-site bar. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool.

Spa Services

  • Massages

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Union Pay
  • 24-hour check-in
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 29 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • On-site credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sudima
  • Sudima
  • Sudima Hotel
  • Sudima Hotel Lake Rotorua
  • Sudima Lake Rotorua
  • Sudima Lake Rotorua Hotel
  • Sudima Lake Rotorua Hotel
  • Sudima Lake Rotorua Rotorua
  • Sudima Lake Rotorua Hotel Rotorua

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.co.nz/Rotorua-Hotels-Sudima-Lake-Rotorua.h519220-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.