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"The hotel was fully booked so the staff were very busy. Not their fault but things took a little time. The car park is terrible - appreciate that pa
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A luxury stay in Wellington awaits you at Oaks Wellington Hotel. You'll be within steps of Courtenay Place and within a short 5-minute stroll of Cuba Street Mall. Highlights at this eco-certified hotel include a restaurant and in-room free WiFi.
The restaurant, Oak n Vine, is open for breakfast, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free WiFi in public areas, a snack bar/deli, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking.
Sights within a 10-minute walk of this 4.5-star Te Aro hotel include Te Papa and Michael Fowler Centre.
Oaks Wellington Hotel ratings based on 175 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Oaks Wellington Hotel
Everyone (52)Couples (72)Family (39)
4 out of 5
Posted by Kimberly on 10 Mar. 2024
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Comment from Hotel Management
31 Mar. 2024
by The Oaks Team
Dear Kimberly,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,
4 out of 5
Posted by Joanne on 10 Mar. 2024
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Comment from Hotel Management
31 Mar. 2024
by Oaks Wellington
Dear Joanne,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,
3 out of 5
The hotel was fully booked so the staff were very busy. Not their fault but things took a little time. The car park is terrible - appreciate that parking in the CBD is a huge advantage but it is close to impossible to manoeuvre - I would not be surprised if a lot of cars get damaged. The restaurant however is excellent and a big plus.
Posted by Duncan on 25 Feb. 2024
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Comment from Hotel Management
10 Apr. 2024
by Yetkin K
Dear Duncan,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.The ground floor of our car park is well-suited for accommodating large SUVs and Utes. We highly recommend our guests to utilize this level if space permits. Additionally, for alternative parking options, we direct our guests to the secure and conveniently situated car park managed by Hope Gibbons Parking Ltd., located a mere 100 meters from our hotel. Regrettably, access to multiple entries in this car park, which is open to all patrons, is not available. Rest assured, there have been no accidents reported in our parking lot, and we have security measures in place, including cameras at every point, to ensure the safety and security of our guests and their vehicles.We are pleased to hear that you enjoyed your experience at our restaurant. Providing exceptional dining options is important to us, and we are glad to know that it added to your overall experience.We sincerely apologize for any unforeseen issues you may have encountered during the check-in process. It's worth mentioning that we experienced a brief rush during the designated check-in period, particularly due to the layout of our multi-room building. Taking into account the feedback we have received; we are currently in the process of finalizing our plans to implement a KIOSK system. This system will facilitate a seamless and direct check-in process in the lobby area, aimed at enhancing the overall guest experience.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,Senior Guest Service AgentYetkin Kaya
4 out of 5
Great location for seeing what we wanted to see. Would come back
Posted by Diane on 31 Jan. 2024
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Comment from Hotel Management
31 Mar. 2024
by The Oaks Team
Dear Diane,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests.Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon!Best regards,
4 out of 5
Very handy location for access to CBD area.
Posted by Hamish on 27 Jan. 2024
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4 out of 5
Our room was clean, modern and comfortable but our room had no windows so felt a bit claustrophobic. Would suggest letting guests know as i would have amended booking. Staff at the reception were super friendly and professional. Thanks
Posted by Julie on 11 Dec. 2023
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Comment from Hotel Management
11 Dec. 2023
by Kim
Dear Julie, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,
1 out of 5
Posted by Megan on 9 Dec. 2023
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Comment from Hotel Management
11 Dec. 2023
by Kim
Dear Megan, Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
5 out of 5
Great location and everything very clean.
Probably wouldnt do windowless room again though
Posted by Ross on 3 Dec. 2023
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Comment from Hotel Management
11 Dec. 2023
by Kim
Dear Ross, Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,
2 out of 5
Posted by Doris on 19 Nov. 2023
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Comment from Hotel Management
11 Dec. 2023
by Kim
Dear Doris, Thank you for taking the time to complete our Guest Satisfaction Survey.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and a meeting room. Public spaces have free WiFi. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Oaks Wellington Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Oaks Wellington Hotel was completed in September 2019. This 4.5-star Wellington hotel is smoke free.
1 building
226 guestrooms or units
9 levels
Built in 1922
Deli
Business facilities
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Newspapers for purchase
Elevator
No smoking on site
Water dispenser
Bar or lounge
1 conference room
Dining venue
Family Friendly Amenities
Family property
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Train station: Wellington Station (1.7 km / 1.1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Oaks Wellington Hotel offers 226 air-conditioned accommodations with MP3 docking stations and safes. Televisions come with digital channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Wellington hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.
MP3 dock
Television
Digital channels
Movies for purchase
Refrigerator
Coffee maker
Kitchenware
Shower
Housekeeping (daily)
Nightly turndown service
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Wardrobe or closet
Change of towels (on request)
Change of bedsheets (on request)
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.
Oak n Vine - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 10:00 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! One child 5 years old or younger stays free when using existing bedding.
Rollaway/extra beds are available for NZD 59.0 per night.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash.
For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Oaks Sure Stay (Oaks Hotels Resorts and Suites).
No cots (infant beds) available
Children stay free
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
One child stays free
Debit cards
UnionPay
Staffed front desk
Smoke detector
Children stay free - maximum age 5
Property is cleaned with disinfectant
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines Oaks Sure Stay (Oaks Hotels Resorts and Suites)
Property confirms they are implementing enhanced cleaning measures
No gap period between guests' stays
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Property does not follow sanitisation practices of any association
Humane animal treatment
Water dispenser use by guests actively encouraged
Fees
Guests will be asked to pay the following charges at the property:
Deposit: NZD 1 per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for cooked-to-order breakfast: approximately NZD 20–50 per person
Secured self parking fee: NZD 35 per night
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: NZD 59.0 per night
Credit card charges are subject to a surcharge of 1.25 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Oaks Wellington Hotel Hotel
Oaks Wellington Hotel Wellington
Oaks Wellington Hotel Hotel Wellington
You should know
One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Awards & Affiliations
Qualmark
National Rating
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.
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Frequently Asked Questions
Oaks Wellington Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Yep, Oaks Wellington Hotel has a secured self car park for NZD 35 per night. Onsite parking is limited.
Yep, Oaks Wellington Hotel is a short 14-minute walk from Oriental Bay Beach.
Sure does, cooked-to-order brekkie is on offer on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
No, Oaks Wellington Hotel does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.
Check-in begins at 2:00 PM. Check-out time is 10:00 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
