4.3 out of 5

"We needed a hotel in the central city as we were visiting Victoria University Open Day. The James Cook hotel gives access to Lambton Quay and the Cab ... " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A luxury stay in the heart of Wellington awaits you at James Cook Hotel Grand Chancellor. Within a 20-minute stroll, you'll find St Paul's Cathedral and Old St Paul's. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges, and a full-service spa.

LCD TVs with satellite channels are featured in all 268 rooms, and you can enjoy free WiFi, free wired Internet, and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Nice touches to enhance your stay include free toiletries and pillow menus. Free weekday newspapers, hairdryers, and phones are also available.

A relaxing day at Absolute Bliss can include hot stone massages, body wraps, and body scrubs along with Ayurvedic treatments and mani/pedis. The restaurant, Whitbys Restaurant, is open for breakfast, lunch, and dinner. Additionally, you'll find free WiFi in public areas, a fitness centre, and a conference centre. Buffet breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 20-minute walk of this 4.5-star Wellington hotel include Te Papa (Museum of New Zealand) and Courtenay Place.

Terrace Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$133 per night

Family Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room (Lambton)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

James Cook Hotel Grand Chancellor ratings based on 1,054 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for James Cook Hotel Grand Chancellor

Everyone (642) Couples (302) Business (6) Family (105) Other (1)
4 out of 5
Good location, but hotel rather dated in parts. Bit of a route march to the main dining room

Posted by on 18 Mar. 2019

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4 out of 5
Lovely location and whilst renovations are happening most facilities were fine and noise minimal which was excellent. Buffet on Floor 17 was busy most nights however plentiful (extra cost)

Posted by on 28 Feb. 2019

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3 out of 5
The cleanliness was very good but we’re disappointed we could here the neighbors using their toilet and shower! Our own toilet wouldn’t flush properly and the shower was loud when the child was in bed. The noise from the hall was too much to sleep through, especially with doors slamming. This hotel is old and in need of updating. Keep all the old charm, but when you pay so much for a weekend here, you’d expect the basics of sound proofing. It felt more like a backpackers and was far too loud for us.

Posted by on 24 Feb. 2019

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5 out of 5
Friendly reception and staff at Whitby Not soundproof frof adjoining room or people in the passage

Posted by on 24 Feb. 2019

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5 out of 5
The staff were friendly and helpful the room was very clean and tidy in need of a few repairs but overall a great stay

Posted by on 18 Feb. 2019

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5 out of 5
Very close to shops and restaurants. Was able to have a late checkout as we did the round the bays. Very accommodating staff.

Posted by on 17 Feb. 2019

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5 out of 5
I really enjoyed the professionalism of the staff, they were very accomodating and friendly. It was in a good location and easy access to downtown and local shopping centre.

Posted by , from Wellington on 16 Feb. 2019

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4 out of 5
It was a little tricky to find the lift up to the hotel, but once we found it, it was so easy. Staff were fabulous.

Posted by on 12 Feb. 2019

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3 out of 5
The Aircon was very noisy.the room was clean and tidy and service was good.

Posted by on 10 Feb. 2019

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5 out of 5
Extremely easy to access property via highway. Despite the hotel currently undergoing some renovations the service, and restaurant meals were of a high quality. We loved sitting in the lobby bar and listening to the live piano music. Excellent value with room, valet parking and full buffet breakfast included in our deal.

Posted by on 10 Feb. 2019

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About the James Cook Hotel Grand Chancellor

Location 147 The Terrace, Wellington, 6011

Renovations + Closures

The property will be renovating from 01 November 2018 until 31 December 2020 (completion date subject to change). The following areas are affected:

  • Selected guestrooms

The following facilities are closed seasonally every year. They will be closed from 25 December until 07 January:

  • Spa

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

James Cook Hotel Grand Chancellor offers its guests a full-service spa and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces. Spa services, tour or ticket assistance, and coffee/tea in common area are also featured at the luxury James Cook Hotel Grand Chancellor. Parking is available for a fee. This 4.5-star Wellington hotel is smoke free.

  • 268 guestrooms or units
  • 14 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1972
  • Coffee shop
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Wellington (WLG-Wellington Intl.) (8.2 km / 5.1 mi)
  • Train station: Wellington Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

James Cook Hotel Grand Chancellor offers 268 forms of air-conditioned accommodation with minibars and complimentary newspapers. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. This Wellington hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 6:30 AM to 10:30 AM.

Whitbys Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Sojourn Cafe and Bar – This café serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open selected days.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 2 AM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The property is renovating its guestrooms until December 2020 (completion date subject to change). For more details, please contact the property using the number provided on the booking confirmation email.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.

Pets

  • No pets allowed, but service animals are welcome

Policies

A credit card imprint is required at check-in. If a valid credit card cannot be produced, a $100 NZD cash bond must be paid at check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 16 for children (approximately)
  • Valet parking fee: NZD 30.00 per night (in/out privileges)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • James Cook Hotel Grand Chancellor Wellington
  • James Cook Hotel Grand Chancellor
  • James Cook Grand Chancellor Wellington
  • James Cook Grand Chancellor
  • James Cook Wellington

You should know

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®