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4.0 out of 5

"TV kept breaking up and completely cut out. Water pressure was awful. " More

By a verified traveller on Tue 17 Mar 2020

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Hotel Description

A luxury stay in the heart of Wellington awaits you at James Cook Hotel Grand Chancellor. Within just a 15-minute stroll, you'll find St Paul's Cathedral and Carter Observatory. Highlights at this family-friendly hotel include in-room free WiFi, free Internet, and LCD TVs.

All 268 rooms feature satellite TV, in-room childcare, and free weekday newspapers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include free toiletries. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, Whitbys Restaurant, is open for breakfast, lunch, and dinner. With 2 bars/lounges to choose from, you can enjoy a drink at the hotel. Added amenities include free WiFi in public areas, a fitness center, and a conference center. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 4.5-star Wellington hotel include Te Papa (Museum of New Zealand) and Old St Paul's.

Terrace Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$104* Per night/room 7 Jun. - 8 Jun.

Family Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

James Cook Hotel Grand Chancellor ratings based on 311 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for James Cook Hotel Grand Chancellor

Everyone (222) Couples (38) Family (47)
3 out of 5
TV kept breaking up and completely cut out. Water pressure was awful.

Posted by on 17 Mar. 2020

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5 out of 5
Great service. Confusing parking. Great and easy to central Lampton quay

Posted by on 14 Mar. 2020

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5 out of 5
Nice and clean. Comfortable beds. The room seemed new - probably recently renovated. Highly recommended.

Posted by on 7 Mar. 2020

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4 out of 5

Posted by on 2 Mar. 2020

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5 out of 5

Posted by on 24 Feb. 2020

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5 out of 5
The location was great Take the lift down and you are straight away on Lamton. Quay

Posted by on 23 Feb. 2020

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4 out of 5

Posted by on 19 Feb. 2020

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3 out of 5
its old somehow refurbished, but very expensive for what it offers... Sofitel or other new hotels give you better value for money

Posted by on 16 Feb. 2020

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5 out of 5
Great location, pretty quiet and easy to navigate. Nothing wirrying.

Posted by on 8 Feb. 2020

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4 out of 5

Posted by on 6 Feb. 2020

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About the James Cook Hotel Grand Chancellor

Location 147 The Terrace, Wellington, 6011

Renovations + Closures

The property will be renovating from 01 November 2018 to 31 March 2021 (completion date subject to change). The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. A fitness center, tour/ticket assistance, and coffee/tea in a common area are also featured at the luxury James Cook Hotel Grand Chancellor. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 4.5-star Wellington hotel is smoke free.

  • 268 guestrooms or units
  • 14 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1972
  • Coffee shop
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Wellington (WLG-Wellington Intl.) (8.2 km / 5.1 mi)
  • Train station: Wellington Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

James Cook Hotel Grand Chancellor offers 268 air-conditioned accommodations with minibars and complimentary weekday newspapers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Refrigerator
  • Luxury bedding
  • Pillow options
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Whitbys Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Sojourn Cafe and Bar - This café serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The property is renovating its guestrooms until December 2020 (completion date subject to change).

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

A credit card imprint is required at check-in. If a valid credit card cannot be produced, a NZD 100 cash bond must be paid at check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place.

  • Property is cleaned with disinfectant
  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between NZD 9 and NZD 20 for adults, NZD 9 and NZD 20 for children (approximately)
  • Covered self parking fee: NZD 30.00 per night (in/out privileges)
  • Covered valet parking fee: NZD 30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • James Cook Chancellor
  • James Cook Chancellor Hotel
  • James Cook Grand
  • James Cook Grand Chancellor
  • James Cook Grand Chancellor Hotel
  • James Cook Grand Chancellor Wellington
  • James Cook Hotel
  • James Cook Hotel Grand
  • James Cook Hotel Grand Chancellor
  • James Cook Hotel Grand Chancellor Wellington
  • James Cook Wellington
  • James Cook Grand Chancellor
  • James Cook Hotel Grand Chancellor Hotel
  • James Cook Hotel Grand Chancellor Wellington
  • James Cook Hotel Grand Chancellor Hotel Wellington

Awards & Affiliations

  • EarthCheck

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 star plus and is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.