4.3 out of 5

"We needed a hotel in the central city as we were visiting Victoria University Open Day. The James Cook hotel gives access to Lambton Quay and the Cab ... " More

By a verified traveller on Tue 04 Sep 2018

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Hotel Description

A luxury stay in the heart of Wellington awaits you at James Cook Hotel Grand Chancellor. Within just a 15-minute stroll, you'll find St Paul's Cathedral and Carter Observatory. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges and a full-service spa.

LCD TVs with satellite channels are featured in all 268 rooms, and you can enjoy free WiFi, free wired Internet and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Premium bedding and pillow menus welcome you to a good night's rest, and other nice touches include free toiletries. Free weekday newspapers, hairdryers and phones are also available.

A relaxing day at Absolute Bliss can include hot stone massages, body wraps and body scrubs along with Ayurvedic treatments and mani/pedis. The restaurant, Whitbys Restaurant, is open for breakfast, lunch and dinner. Additionally, you'll find free WiFi in public areas, a fitness centre and a conference centre. Buffet breakfast is available on weekdays between 6:30 AM and 10 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 4.5-star Wellington hotel include Te Papa (Museum of New Zealand) and Old St Paul's.

Terrace Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$113* Per night/room 22 Sep. - 23 Sep.

Family Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Double Room, 1 King Bed (Lambton)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

James Cook Hotel Grand Chancellor ratings based on 994 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for James Cook Hotel Grand Chancellor

Everyone (622) Couples (265) Business (6) Family (104) Other (1)
4 out of 5
Clean, tidy, good overall standard. Valet Parking was available which was very convient. I enjoyed the piano played in the reception area.

Posted by on 14 Sep. 2019

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4 out of 5
liked location. HELPFUL STAFF dIsliked Main restaurant closed on WEDNESDAY

Posted by , from CHRISTCHURCH on 13 Sep. 2019

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5 out of 5
The staff were awesome , so friendly and accommodating

Posted by on 3 Sep. 2019

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4 out of 5
Excellent service from.all.staff. clean rooms and really comfortable beds.excellent location

Posted by on 2 Sep. 2019

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2 out of 5
The hotel is not very sound proofed so very noisy from people moving about in neighbouring rooms and street noise. The advertising suggested the hotel had been renovated but it didn't seem to be at least in our room.

Posted by on 25 Aug. 2019

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4 out of 5
Location was very good. Meals in both restaurants were excellent. The bed mattress rather hard for our liking.

Posted by on 25 Aug. 2019

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4 out of 5

Posted by on 21 Aug. 2019

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4 out of 5
The location is great - easy to access everywhere we wanted to go on foot. The restaurant has great food and good service. Staff were helpful

Posted by on 20 Aug. 2019

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2 out of 5

Posted by on 19 Aug. 2019

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4 out of 5

Posted by on 17 Aug. 2019

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About the James Cook Hotel Grand Chancellor

Location 147 The Terrace, Wellington, 6011

Renovations + Closures

The property will be renovating from 01 November 2018 until 31 December 2020 (completion date subject to change). The following areas are affected:

  • Selected guestrooms

The following facilities are closed seasonally every year. They will be closed from 25 December until 07 January:

  • Spa

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Property Features

James Cook Hotel Grand Chancellor offers its guests a full-service spa and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. The luxury James Cook Hotel Grand Chancellor also features tour or ticket assistance, coffee/tea in common area, and concierge services. Parking is available for a fee. This 4.5-star Wellington hotel is smoke free.

  • 268 guestrooms or units
  • 14 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1972
  • Coffee shop
  • Childcare (surcharge)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Wellington (WLG-Wellington Intl.) (8.2 km / 5.1 mi)
  • Train station: Wellington Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and extended parking available for a surcharge

Room Amenities

James Cook Hotel Grand Chancellor offers 268 forms of air-conditioned accommodation with minibars and complimentary newspapers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with satellite channels. Bathrooms include complimentary toiletries and a hairdryer. This Wellington hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Luxury bedding
  • Pillow options
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 6:30 AM to 10:30 AM.

Whitbys Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.

Sojourn Cafe and Bar – This café serves breakfast, lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open selected days.

24-hour room service is available.

Spa Services

  • Hot stone massage
  • Number of treatment rooms 3
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Ayurvedic treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 2 AM
  • Check-in time starts at 2 PM
  • Minimum check-in age is 18

Special check-in instructions:

The property is renovating its guestrooms until December 2020 (completion date subject to change). For more details, please contact the property using the number provided on the booking confirmation email.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per day.

Pets

  • No pets allowed, but service animals are welcome

Policies

A credit card imprint is required at check-in. If a valid credit card cannot be produced, a $100 NZD cash bond must be paid at check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

  • Only service animals are allowed
  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 32 for adults and NZD 16 for children (approximately)
  • Valet parking fee: NZD 30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • James Cook Chancellor
  • James Cook Chancellor Hotel
  • James Cook Grand
  • James Cook Grand Chancellor
  • James Cook Grand Chancellor Hotel
  • James Cook Grand Chancellor Wellington
  • James Cook Hotel
  • James Cook Hotel Grand
  • James Cook Hotel Grand Chancellor
  • James Cook Hotel Grand Chancellor Wellington
  • James Cook Wellington
  • James Cook Grand Chancellor
  • James Cook Hotel Grand Chancellor Hotel
  • James Cook Hotel Grand Chancellor Wellington
  • James Cook Hotel Grand Chancellor Hotel Wellington

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Awards & Affiliations

Green/Sustainable Property
This property participates in EarthCheck, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 star plus, which is displayed on this page as 4.5 stars.

Official New Zealand Rating provided by Qualmark®

url importing https://www.wotif.co.nz/Wellington-Hotels-James-Cook-Hotel-Grand-Chancellor.h24850-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.