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4.1 out of 5

"Good location and convenient, room reasonably clean " More

By a verified traveller on Sun 17 Jan 2021

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Hotel Description

A luxury stay in the heart of Wellington awaits you at James Cook Hotel Grand Chancellor. Within just a 15-minute stroll, you'll find St Paul's Cathedral and Carter Observatory. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges, and a conference center.

All 268 rooms feature free WiFi, free wired Internet, and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include free toiletries and pillow menus. Free weekday newspapers, hair dryers, and phones are also available.

The buffet restaurant, Whitbys Restaurant, is open for breakfast and dinner. Added amenities include free WiFi in public areas, a fitness center, and a coffee shop/café. Each morning buffet breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Wellington hotel include Te Papa (Museum of New Zealand) and Old St Paul's.

Terrace Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$120* Per night/room 24 Jan. - 25 Jan.

Family Studio, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Double Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

James Cook Hotel Grand Chancellor ratings based on 310 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for James Cook Hotel Grand Chancellor

Everyone (194) Couples (48) Family (61)
4 out of 5
Good location and convenient, room reasonably clean

Posted by , from Auckland on 17 Jan. 2021

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5 out of 5
Central location for walking around the CB. Great value for money. Buffet dinner great value too.

Posted by , from Hamilton on 13 Jan. 2021

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5 out of 5
Friendly staff and quality rooms 👍....... ...... ..........

Posted by on 10 Jan. 2021

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5 out of 5
Easy to get to from the motorway. Little in the way of eateries nearby

Posted by , from Christchurch on 5 Jan. 2021

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5 out of 5
前台热情,办理入住快捷,讲解细心周到,酒店干净卫生,温度适宜,非常美好的入住体验 酒店地理位置优越,装修风格现代简约

Posted by on 5 Jan. 2021

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2 out of 5
Central but check in was a nightmare, sent to a room thst had not been made up, well after check in time being 2 pm

Posted by , from Auckland on 1 Jan. 2021

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4 out of 5
Great service very helpful for deaf people but no captions on tv

Posted by on 30 Dec. 2020

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4 out of 5
We didn’t like the way a staff member treated us when we checked in

Posted by on 27 Dec. 2020

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4 out of 5

Posted by on 19 Dec. 2020

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5 out of 5
The location and facilities at James Cook were perfect for attending events in the CBD that we were attending.

Posted by on 10 Dec. 2020

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About the James Cook Hotel Grand Chancellor

Location 147 The Terrace, Wellington, 6011

Renovations + Closures

The property will be renovating from November 01 2018 to March 31 2021 (completion date subject to change). The following areas are affected:

  • Select guestrooms

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

There are 2 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi. There are 8 meeting rooms available. A fitness center, tour/ticket assistance, and concierge services are also featured at the luxury James Cook Hotel Grand Chancellor. Parking is available for a fee. This 4.5-star Wellington hotel is smoke free.

  • 268 guestrooms or units
  • 14 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1972
  • Coffee shop
  • Childcare (surcharge)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Wellington Intl. Airport (WLG) (8.2 km / 5.1 mi)
  • Train station: Wellington Station (1.2 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

James Cook Hotel Grand Chancellor offers 268 air-conditioned accommodations with minibars and complimentary weekday newspapers. A pillow menu is available. This Wellington hotel provides complimentary wired and wireless Internet access. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Refrigerator
  • Pillow options
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Whitbys Restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Sojourn Cafe and Bar - This café serves dinner and light fare. Guests can enjoy drinks at the bar. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 50.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

A credit card imprint is required at check-in. If a valid credit card cannot be produced, a NZD 100 cash bond must be paid at check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Guests are provided with hand sanitizer.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 33 for adults and NZD 16.50 for children (approximately)
  • Covered self parking fee: NZD 30.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 50.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • James Cook Chancellor
  • James Cook Chancellor Hotel
  • James Cook Grand
  • James Cook Grand Chancellor
  • James Cook Grand Chancellor Hotel
  • James Cook Grand Chancellor Wellington
  • James Cook Hotel
  • James Cook Hotel Grand
  • James Cook Hotel Grand Chancellor
  • James Cook Hotel Grand Chancellor Wellington
  • James Cook Wellington
  • James Cook Grand Chancellor
  • James Cook Hotel Grand Chancellor Hotel
  • James Cook Hotel Grand Chancellor Wellington
  • James Cook Hotel Grand Chancellor Hotel Wellington

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

National Rating

This Hotel property is rated 4 star plus.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.