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W Amsterdam

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for W Amsterdam

2 bars/lounges, rooftop bar
Creator video
Indoor pool, outdoor pool, pool loungers
2 bars/lounges, rooftop bar
Deluxe Suite, 1 King Bed

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Gym
The current price is NZ$539
includes taxes & fees
18 Jan - 19 Jan 2026

Explore the area

View map
Spuistraat 175, Amsterdam, NL, 1012 VN
  • Place, The 9 Streets
    ‪1 min walk‬
  • Place, Dam Square
    ‪3 min walk‬
  • Place, Anne Frank House
    ‪7 min walk‬
  • Airport, Amsterdam (AMS-Schiphol)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

8.4 out of 10
Very good
(20 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(11 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

Deluxe Room, 2 Single Beds

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, City View

Superior Room, 2 Single Beds, City View

Superior Room, 2 Single Beds, City View

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Fabulous Room, Superior Room, 1 King Bed, Canal View

Fabulous Room, Superior Room, 1 King Bed, Canal View

Fabulous Room, Superior Room, 1 King Bed, Canal View

7.2 out of 10
Good
(5 reviews)

Highlights

Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Premier Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Flat-screen TV

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio, 1 Bedroom

Studio, 1 Bedroom

Studio, 1 Bedroom

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Fantastic Suite, Suite, 1 Bedroom

Fantastic Suite, Suite, 1 Bedroom

Fantastic Suite, Suite, 1 Bedroom

Highlights

Furnished patio
Separate sitting area
Soundproofed
Private outdoor hot tub
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom

Studio Suite, 1 Bedroom

Studio Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 74 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom

Studio Suite, 1 Bedroom

Studio Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 Bedroom

Studio Suite, 1 Bedroom

Studio Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 112 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Fireplace
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 183 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Highlights

Separate sitting area
Soundproofed
Heating
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

About the area

Amsterdam

A luxury stay in the heart of Amsterdam awaits you at W Amsterdam. Within steps you'll find The 9 Streets and Dam Square within a short 5-minute stroll. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Away Spa can include massages, body scrubs and facials along with access to the sauna and hot tub. The fine-dining restaurant, THE DUCHESS, serves Mediterranean cuisine. W Lounge is the hotel's own rooftop bar. Enjoy the indoor swimming pool, outdoor swimming pool, nightclub and 24-hour gym. Business travelers can take advantage of 4 meeting rooms and a business centre. Plus you'll find free Wi-Fi in public areas, a sauna and laundry facilities. Buffet breakfast is available daily between 7 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Within a 15-minute walk of this 5-property class Amsterdam City Centre hotel, attractions include Amsterdam Museum and Rembrandt Square.

What's nearby

  • The 9 Streets - 1 min walk - 0.2 km
  • Royal Palace - 2 min walk - 0.2 km
  • Dam Square - 3 min walk - 0.3 km
  • Amsterdam Museum - 4 min walk - 0.4 km
  • Anne Frank House - 7 min walk - 0.6 km

Getting around

  • Paleisstraat Tram Stop - 2 min walk
  • Rokin Station - 8 min walk
  • Schiphol Airport (AMS) - 23 min drive

Restaurants

  • ‪W Lounge - ‬1 min walk
  • ‪BeerTemple - ‬2 min walk
  • ‪Soho House Amsterdam - ‬1 min walk
  • ‪The Butcher - ‬1 min walk
  • ‪Cecconi’s - ‬1 min walk

About this property

W Amsterdam

Luxury hotel with 3 restaurants and full-service spa
W Amsterdam offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A business centre and 4 meeting rooms are available. A health club, a nightclub, and a sauna are also featured at the luxury W Amsterdam. Parking is available for a fee.

This 5-star Amsterdam hotel is smoke free.

  • 238 guestrooms or units
  • 5 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars or lounges
  • Nightclub
  • Terrace on the roof
  • Poolside lounge chairs
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
W Amsterdam offers 238 accommodations with minibars and espresso makers. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Rooms have partially open bathrooms. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

This Amsterdam hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Away Spa has massage/treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Similar properties

Exterior
Sofitel Legend The Grand Amsterdam
  • Pool
  • Spa
  • Pet-friendly
  • Free Wi-Fi
4.8 out of 5, Exceptional, 1,001 reviews
The price is NZ$794
includes taxes & fees
11 Jan - 12 Jan 2026
Sofitel Legend The Grand Amsterdam

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (EUR 10 per 24-hour period)
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (EUR 75 per day)
  • Limited on-site valet parking

Food and drink

  • Daily buffet breakfast available 7 AM to 10:30 AM for a fee: EUR 35 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • MR PORTER
  • THE BUTCHER
  • THE DUCHESS
  • W Lounge
  • X BAR

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycles
  • Designer stores
  • Full-service spa
  • Indoor pool
  • Nightclub
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa treatment rooms
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways (112 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (87 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (118 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Partially-open bathroom
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Guests must reserve access to the swimming pool and spa tubs located within the spa in advance. Access is limited to 2 hours.

Access methods

Staffed front desk

Pets

  • Pets: EUR 100.00 per accommodation, per stay, plus a one-time cleaning fee of EUR 109
  • Maximum 1 (weight limit: 44 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 80.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 12.50 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 35 per person
  • Fee for in-room wired Internet: EUR 10 per 24-hour period (rates may vary)
  • Valet parking fee: EUR 75 per day
  • Pet fee: EUR 100.00 per accommodation, per stay plus a one-off EUR 109 cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property does not have a Netherlands Tourist Board rating. For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel W Amsterdam
W Amsterdam Hotel
W Amsterdam Amsterdam
W Amsterdam Hotel Amsterdam

Frequently asked questions

What is the cancellation policy at W Amsterdam?

W Amsterdam offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at W Amsterdam?

As of 29 Dec 2025, prices found for a 1-night stay for 2 adults at W Amsterdam on 18 Jan 2026 start from NZ$488.64, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at W Amsterdam?

Yep, W Amsterdam has valet parking for EUR 75 per day.

Are there any beaches close to W Amsterdam?

The closest beach to W Amsterdam is Blijburg Beach (9 km).

Is there a spa on site at W Amsterdam?

Yep, Away Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does W Amsterdam have a pool?

W Amsterdam has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at W Amsterdam?

W Amsterdam features a full-service spa, a nightclub and a health club. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes W Amsterdam a romantic place to stay?

A hot tub and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at W Amsterdam.

Is W Amsterdam family-friendly?

You bet! With amenities such as laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise that W Amsterdam is a hit with families.

Does W Amsterdam serve breakfast?

Sure does, buffet breakfast is on offer daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at W Amsterdam?

No, W Amsterdam does not offer an airport shuttle service.

Is there a bar or restaurant at W Amsterdam?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at W Amsterdam?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at W Amsterdam?

Furry friends are welcome at W Amsterdam, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 20 kg per pet.

W Amsterdam Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 457 out of 797 reviews
Rating 8 - Good. 159 out of 797 reviews
Rating 6 - Okay. 88 out of 797 reviews
Rating 4 - Poor. 41 out of 797 reviews
Rating 2 - Terrible. 52 out of 797 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Amit

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great hotel to stay at during my visit to Amsterdam. I will be going back there again on my next visit to Amsterdam. Spa services were great, the room quality was excellent and breakfast was great too!
Stayed 3 nights in Sep 2025

8/10 Good

Samir

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great hotel and unique deco in the rooms.
Stayed 2 nights in Jul 2025

10/10 Excellent

joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stsy
Stayed 1 night in Aug 2025

10/10 Excellent

Uri roey

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 1 night in Sep 2025

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful rooms, amazing design and top-notch staff. Perfect location for central Amsterdam
Stayed 2 nights in Sep 2025

10/10 Excellent

Neena Jayesh

Stayed 4 nights in Aug 2025

10/10 Excellent

jamie

Stayed 2 nights in Sep 2025

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant is a separate property on the roof, beautiful but a little snobby…spa is amazing 10 stars and dining room service amazing
Stayed 1 night in Sep 2025

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with fabulous pool, unique and luxurious spa, and award worthy steakhouse. Mr Porter (restaurant) for the win!
Stayed 2 nights in Jul 2025

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great location. All staff that we dealt with were excellent.Small lobby which draws a crowd during the check in process. Our room setup was crazy, with a large shower and a separate large toilet space with no bathroom. Instead there is a sink behind the bed. The curtains are also weird. When open you can see directly into the rooms opposite and they can see into yours meaning that anytime you are doing anything private in your room you need to close the curtains. The buildings used to be a bank and a telephone exchange and trying to keep the authenticity of these buildings means that compromises in the set up have been made.
Stayed 1 night in Sep 2025

2/10 Terrible

Sam

Stayed 4 nights in Sep 2025

10/10 Excellent

Amit

Stayed 3 nights in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Gabriel

Stayed 2 nights in Aug 2025

8/10 Good

Chaudhry

Liked: Staff & service, property conditions & facilities
8.5/10
Stayed 3 nights in Aug 2025

4/10 Poor

Mohammed, london

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
To the Management, W Amsterdam, I am writing to express my profound disappointment regarding our recent stay from August 21-25. I booked two rooms as an anniversary gift for my parents, but the service was a complete disaster. Upon arrival, we waited 10-15 minutes for luggage assistance. At check-in, despite mentioning my Expedia Platinum VIP status, we were denied a room upgrade due to a "fully booked" hotel. I asked for a good room for my parents, but we were given two impractical, tiny rooms (505 and 329). My parents' room had no privacy. When I raised this, staff were unhelpful, stating, "this is what we have." My room, 505, was left uncleaned for two days despite repeated complaints. A filthy corridor bin attracted flies and smelled horrible for two days. I have video evidence of the poor cleaning, showing unchanged bed linens, my charging cables under the duvet, an uncleaned toilet, and unreplaced essentials like toilet paper, towels, and water. Finally, at check-out, we waited over an hour for a bellman. We eventually had to haul our own luggage to reception, only to find a bellman standing by, doing nothing. This entire experience was a continuous series of failures. I expected a high level of service from the W brand, but the lack of cleanliness and helpful staff was inexcusable. I request an explanation and a plan to address these serious service failures. Sincerely, Mohammed
Stayed 4 nights in Aug 2025

10/10 Excellent

Adel, Tulsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 3 nights in Aug 2025

10/10 Excellent

Shiu man

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Amenities
Incredible friendly staff
Stayed 3 nights in Aug 2025

2/10 Terrible

Crane

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Let me start by saying the service at this hotel was wonderful. However, the property itself is the strangest setting I have ever been. Our room was on floor 5, but we had to get off on floor 4 and walk 10mins before climbing lots of stairs to reach a section that is labelled level 5. You cannot access our room by elevator you must walk. Also, the entire floor hallway has 0 windows, 0 natural lighting. It felt like we were in a wwII bunker. The hotel was filled with odd photography, I suppose they are contemporary art but they are definitely not child friendly, they are images depicting sexually explicit images. Overall I this is not a 5 star hotel. We actually shortened our stay at this hotel and went to a different one because we disliked it so much. I would not recommend this hotel for families.. or people who enjoy natural lighting or normal architecture… not an underground tunnel.
Stayed 2 nights in Aug 2025

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great concept for an hotel. Superb spa facilities. Easy to get to and great connection to the city centre with main attractions easily walkable.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Vincent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location on the canal and in the middle of Amsterdam. Great bars and rooftop area
Stayed 4 nights in Jun 2025

2/10 Terrible

Gaid

Stayed 1 night in Aug 2025

6/10 Okay

Kara

Business traveller
Liked: Cleanliness, amenities
The room was beautiful for sure. The service was poor. I sat for breakfast and 3 other tables who arrived after me were served & their food arrived before anyone took my order. Check-in was very slow because there was only 1 person working. A staff member asked came into my room without knocking & asked if I was checking out - I wasn't.
Stayed 1 night in Aug 2025