4/10 Poor
Bruce
29 Sept 2025
Liked: Staff & service, property conditions & facilities
Our first 24 hours at the Days Inn were a total disaster. When returning to our room from breakfast on the first morning we found out that our key cards would not work. I took them to the front desk and the second set of key cards would not work…the front desk person then had to come up to our room with an electronic device and reprogram our door lock. All this took over an hour.
I then went to take a shower because I had a 10 am drs appt. I found that the shower water control knob was completely loose and ready to fall off, I managed to get the water to come on but the handle would not turn to the hot water….consequently I had to take an ice cold shower…it was horrible! After reporting this problem they moved us to a different room so we had to pack everything up and move down the hall to another room…..unbelievable!!
Later that morning our key cards stopped working again and we had to have front desk replace the cards. All this happened on our first morning in only 2 hours. We were ready to leave this hotel for another but they would not refund our payment. They told us that they sold the room to Expedia and Expedia sold the room to us! So Expedia is responsible in their eyes!
I am writing to request/demand a refund for at least one day of our 3 day stay….as I said the first 24 hours was a total nightmare. Our first room was not inhabitable. You can call thier manager Amy for concurrence of these events.
If needed you can contact me at +19377043456 or bedriffle@yahoo.
Bruce
Stayed 3 nights in Sep 2025
