2/10 Terrible
Keshila
Travelled with family
27 Nov 2025
We arrived after 4pm and our room was not ready. When we got inside our room two very large carpet HEPA filters were inside. One bathroom had no towels. The next day we ordered room service from the menu which is no longer valid. We went downstairs to the hotel cafe (the new room service) after following directions to place a mobile order. We waited about 15 min before heading down and the staff had no record of our order and couldn’t verify one was received. Apparently orders print but you can’t look them up. 45 min later we got cold cheese pizza, soup and chicken tenders. Soup and tenders were fine but pizza tasted like cardboard. Even with do not disturb, housekeeping taps on your door. Could be the neighbors but the doors are inches from each other so no way to know who they are here for. I’ve machine does not work on the 10th floor across 3 days and staff unaware. The hotel needs an update: torn and stained wallpaper, see through hand towels, and the maids leave clean towels on dirty couches. This hotel declines more and more each year. This is our last stay.

Keshila
Stayed 4 nights in Nov 2025

































