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DoubleTree by Hilton Hotel Kuala Lumpur

5-star property
348 Jalan Tun Razak, Kuala Lumpur, 0508 053 286
Choose Dates
4.3 out of 5
Excellent!
See all 10 Wotif Reviews

"It was upsetting to discover that i was placed on a smoking floor. There was quite some stench in the room via the AC system and just through the gaps ... " More

By a verified traveller on Thu 28 Nov 2019

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Hotel Description

DoubleTree by Hilton Hotel Kuala Lumpur puts you in the heart of Kuala Lumpur, connected to a shopping center and within a 20-minute stroll of popular places like Petronas Twin Towers and Suria KLCC Shopping Centre. Highlights at this luxury hotel include 5 restaurants, 2 bars/lounges, and an outdoor swimming pool.

You can enjoy LCD TVs with satellite channels, and all 538 rooms feature MP3 docks, WiFi, and free newspapers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while pillow menus and down comforters invite a good night's rest. Additionally, free bottled water, safes, and hair dryers are available.

The restaurant, Makan Kitchen, serves Malaysian cuisine and is open for breakfast, lunch, and dinner. Cellar Door is the hotel's own wine bar, serving drinks along with lunch and dinner. Enjoy the fitness center and kids' swimming pool. Business travelers can take advantage of a business center and limo/town car service. Added amenities include WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.

Within a 30-minute walk of this 5-star Kuala Lumpur City Centre hotel, attractions include KLCC Park and Kuala Lumpur Convention Centre.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$56* Per night/room 26 Jan. - 27 Jan.

Deluxe Room, 1 King Bed (High Floor)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds (High Floor)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

DoubleTree by Hilton Hotel Kuala Lumpur ratings based on 10 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Kuala Lumpur

Everyone (8) Couples (1) Family (1)
3 out of 5
It was upsetting to discover that i was placed on a smoking floor. There was quite some stench in the room via the AC system and just through the gaps in doors etc. Never again.....great hotel though

Posted by on 28 Nov. 2019

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Comment from Hotel Management

3 Dec. 2019 by Stephen Magor

Dear Valued Guest, Thank you for taking the time to complete an honest review of your recent stay with us. We truly appreciate constructive comments like yours that help us work on improvements we can make to provide much better experiences for all our guests. I regret to note that your stay was tainted by the room and floor you were assigned to, and would like to apologise for the discomfort this had brought to your overall experience. Rest assured that our team has been informed of this so that they would be more careful and attentive towards your room preferences going forward. I hope to be able to welcome you back to our hotel in the future for a renewed stay and with your restored faith in our services. Sincerely, Stephen Magor General Manager

5 out of 5

Posted by on 31 Jul. 2019

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Comment from Hotel Management

1 Aug. 2019 by Stephen Magor - General Manager

Dear Valued Guest, Thank you for leaving us an excellent rating. I am delighted to learn you enjoyed your stay with us and we look forward to welcoming you back to DoubleTree by Hilton Kuala Lumpur again soon. Sincerely, Stephen Magor - General Manager

5 out of 5
The huge variety of the buffet breakfast. Pool was nice and wasn't too small. Gym was sufficient as well

Posted by on 29 Apr. 2019

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Comment from Hotel Management

2 May 2019 by Stephen Magor

Dear Valued Guest, Thank you for leaving us with a great review. I am pleased to hear that you have enjoyed your stay with us and that you were impressed with our breakfast spread at Makan Kitchen. I look forward to welcoming you back to DoubleTree by Hilton Kuala Lumpur again soon. Sincerely, Stephen Magor General Manager

2 out of 5

Terrible for Hilton

Stayed at double treee Hilton at KL , The experience was not great at the least room cleanliness was terrible . Bathroom had mould all on grout and near toilet, towels were stained and we had bugs on the floor and underneath the twin beds . I have stayed in Hilton hotels a number of times and until today not experienced this . Very disappointing

Posted by , from melbourne australia on 30 Oct. 2017

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5 out of 5

Nice hotel and very central

We had an enjoyable stay. Friendly staff, good food and very comfortable. Hotel is centrally located and the twin towers are just a walking distance away. There is also a food court at the bottom of the hotel together with a minimart and pharmacy. Very handy. I'd stay there again.

Posted by on 14 Jul. 2017

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5 out of 5

Great breakfast

Stayed here for 2 nights. Was close to the twin towers and had a great breakfast buffet. Well worth the money.

Posted by , from brisbane on 24 Apr. 2017

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4 out of 5

Nice hotel,Close to eateries,good location,

Pros: Cleanness ,Close to the venues,Good facilities
Cons: Provide tours to the attractions,
Lovely hotel,close to transports,great location and friendly staff,,

Posted by on 2 Dec. 2016

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4 out of 5

What you would expect from Hilton

Everything was just about perfect. Good location and good facilities. Shopping complex with supermarket and food hall was a bonus.

Posted by on 2 Sep. 2016

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5 out of 5

Great hotel. Perfect location.

Pros: Clean hotel. Great location.
Location: Perfect location. I was worried it would be far out before arriving. Close to shops and train station.
Checked in early at 9:00a.m. - there was an additional fee to our online booking as we upgraded. We were able to have breakfast at the executive lounge after check-in, level 43, which has an amazing view. The breakfast is great at the executive lounge - nice view and quiet. The level 11 restaurant had a wider variety of food but is a lot busier. The gym had quality equipment in a spacious room looking out onto the pool. Pleasant experience. Recommend this hotel and would enjoy staying there again.

Posted by , from Melbourne on 4 Nov. 2015

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5 out of 5

Beautiful Hotel

Cons: Would be great if a hotel airport shuttle was available but the taxi set up works perfectly fine
Great hotel , helpful staff, comfortable room we will be back come the next MotoGP

Posted by on 30 Oct. 2015

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About the DoubleTree by Hilton Hotel Kuala Lumpur

Location 348 Jalan Tun Razak, Kuala Lumpur, 50400

Renovations + Closures

The following facilities are closed seasonally each year. They will be closed from December 18 to March 31:

  • Bar/Lounge

Property Features

DoubleTree by Hilton Hotel Kuala Lumpur offers its guests an outdoor pool, a fitness center, and a children's pool. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have WiFi for a fee. A business center and limo/town car service are available. Event space at this hotel measures 37000 square feet (3437 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury DoubleTree by Hilton Hotel Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.

  • 1 building
  • 538 guestrooms or units
  • 23 levels
  • 5 dining venues
  • 2 bars or lounges
  • 37000 sq ft of conference space
  • 3437 sq m of conference space
  • Built in 1994
  • Bar by the pool
  • Coffee shop
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Grocery service (free)
  • Wedding services available
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Free self parking

Transport

  • Airport: Kuala Lumpur Intl. Airport (KUL) (59 km / 36.7 mi)
  • Train station: Kuala Lumpur Masjid Jamek Station (4.6 km / 2.9 mi)
  • Metro station: Ampang Park Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

DoubleTree by Hilton Hotel Kuala Lumpur offers 538 accommodations with MP3 docking stations and minibars. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Kuala Lumpur hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

  • Minibar
  • MP3 dock
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.

Makan Kitchen - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner.

Tosca Italian Trattoria - This poolside restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

The Food Store - This café serves lunch and dinner. Open daily.

Cellar Door - This wine bar serves lunch, dinner, and light fare. Happy hour is offered. Open daily.

Axis Lounge - This bar serves light fare only. Happy hour is offered. Open daily.

A complimentary grocery shopping service is offered and 24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 130.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at DoubleTree by Hilton Hotel Kuala Lumpur

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) and CleanStay (Hilton) guidelines.

  • Parking height restrictions apply
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 64.00 per person (approximately)
  • Fee for in-room wireless Internet: MYR 49 per night (rates may vary)
  • Fee for in-room wired Internet: MYR 49 per night (rates may vary)
  • Fee for wireless Internet in public areas: MYR 49 per day (rates may vary)
  • Airport shuttle fee: MYR 340 per vehicle (one way)
  • Rollaway bed fee: MYR 130.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • DoubleTree Hilton Hotel Kuala Lumpur
  • DoubleTree Hilton Kuala Lumpur
  • DoubleTree Hotel Kuala Lumpur
  • DoubleTree Kuala Lumpur Hilton
  • DoubleTree Kuala Lumpur Hotel
  • Hilton DoubleTree Hotel Kuala Lumpur
  • Hilton DoubleTree Kuala Lumpur
  • Hilton Kuala Lumpur DoubleTree
  • Hotel DoubleTree Hilton Kuala Lumpur
  • Kuala Lumpur Hilton DoubleTree
  • DoubleTree by Hilton Hotel Kuala Lumpur Hotel
  • DoubleTree by Hilton Hotel Kuala Lumpur Kuala Lumpur
  • DoubleTree by Hilton Hotel Kuala Lumpur Hotel Kuala Lumpur

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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