"It was upsetting to discover that i was placed on a smoking floor. There was quite some stench in the room via the AC system and just through the gaps ... " More
You can enjoy LCD TVs with satellite channels, and all 538 rooms feature MP3 docks, WiFi, and free newspapers. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while pillow menus and down comforters invite a good night's rest. Additionally, free bottled water, safes, and hair dryers are available.
The restaurant, Makan Kitchen, serves Malaysian cuisine and is open for breakfast, lunch, and dinner. Cellar Door is the hotel's own wine bar, serving drinks along with lunch and dinner. Enjoy the fitness center and kids' swimming pool. Business travelers can take advantage of a business center and limo/town car service. Added amenities include WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning buffet breakfast is served between 6 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle.
Within a 30-minute walk of this 5-star Kuala Lumpur City Centre hotel, attractions include KLCC Park and Kuala Lumpur Convention Centre.
3 Dec. 2019 by Stephen Magor
Dear Valued Guest, Thank you for taking the time to complete an honest review of your recent stay with us. We truly appreciate constructive comments like yours that help us work on improvements we can make to provide much better experiences for all our guests. I regret to note that your stay was tainted by the room and floor you were assigned to, and would like to apologise for the discomfort this had brought to your overall experience. Rest assured that our team has been informed of this so that they would be more careful and attentive towards your room preferences going forward. I hope to be able to welcome you back to our hotel in the future for a renewed stay and with your restored faith in our services. Sincerely, Stephen Magor General Manager
1 Aug. 2019 by Stephen Magor - General Manager
Dear Valued Guest, Thank you for leaving us an excellent rating. I am delighted to learn you enjoyed your stay with us and we look forward to welcoming you back to DoubleTree by Hilton Kuala Lumpur again soon. Sincerely, Stephen Magor - General Manager
2 May 2019 by Stephen Magor
Dear Valued Guest, Thank you for leaving us with a great review. I am pleased to hear that you have enjoyed your stay with us and that you were impressed with our breakfast spread at Makan Kitchen. I look forward to welcoming you back to DoubleTree by Hilton Kuala Lumpur again soon. Sincerely, Stephen Magor General Manager
The following facilities are closed seasonally each year. They will be closed from December 18 to March 31:
DoubleTree by Hilton Hotel Kuala Lumpur offers its guests an outdoor pool, a fitness center, and a children's pool. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have WiFi for a fee. A business center and limo/town car service are available. Event space at this hotel measures 37000 square feet (3437 square meters). Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury DoubleTree by Hilton Hotel Kuala Lumpur. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. Smoking is allowed in designated areas at this 5-star Kuala Lumpur hotel.
Available in all rooms: WiFi (surcharge)
Available in some public areas: WiFi (surcharge)
Free self parking
DoubleTree by Hilton Hotel Kuala Lumpur offers 538 accommodations with MP3 docking stations and minibars. Beds feature down comforters. A pillow menu is available. 32-inch LCD televisions come with premium satellite channels. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and complimentary toiletries. This Kuala Lumpur hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.
For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10:30 AM.
Makan Kitchen - This restaurant specializes in Malaysian cuisine and serves breakfast, lunch, and dinner.
Tosca Italian Trattoria - This poolside restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.
The Food Store - This café serves lunch and dinner. Open daily.
Cellar Door - This wine bar serves lunch, dinner, and light fare. Happy hour is offered. Open daily.
Axis Lounge - This bar serves light fare only. Happy hour is offered. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) and CleanStay (Hilton) guidelines.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.