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4.1 out of 5

"It is frustrating when you book for two people in a room and there is only one chair. " More

By a verified traveller on Sat 23 Mar 2024

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Hotel Description

At Quest Caroline Springs, you'll be connected to a shopping center and 6.5 km (4 mi) from Watergardens Town Centre. Highlights at this luxury aparthotel include a conference center, and in-room kitchens and LCD TVs.

You can enjoy a TV with satellite channels, and each apartment features a sitting area, WiFi, and a DVD player. A kitchen comes with a refrigerator and a microwave, a minibar provides refreshments, and room service is also available. A coffee/tea maker, free newspapers, and Netflix are also available.

This smoke-free aparthotel offers free WiFi in public areas, a business center, and concierge services. Added amenities include laundry facilities, limo/town car service, and a terrace. Continental breakfast is available daily between 7 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

Places within a 15-minute drive of this 4.5-star Caroline Springs aparthotel include Sunshine Hospital and Overnewton Castle.

Studio Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$169* Per night/room 1 Apr. - 2 Apr.

Accessible Two Bedroom Apartment

Bed Count 2 King Beds Maximum Occupancy 4 Max

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Accessible One Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive One Bedroom Spa Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

Quest Caroline Springs ratings based on 216 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Caroline Springs

Everyone (124) Couples (58) Business (3) Family (27)
5 out of 5
It is frustrating when you book for two people in a room and there is only one chair.

Posted by on 23 Mar. 2024

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Comment from Hotel Management

25 Mar. 2024 by Karn

Dear Jackie,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

1 out of 5

Posted by on 26 Feb. 2024

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Comment from Hotel Management

22 Mar. 2024 by Karn

Dear Jade,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

2 out of 5
Very unhappy with my stay! Couch was dirty needs a steam clean. Bathroom has mould and also privacy stickers on bathroom window was peeled off so while having a shower everyone can see!!!!

Posted by on 26 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Karn

Dear Denise,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

2 out of 5
There was little to no hot water so was unable to use the spa bath which we paid extra specifically for.

Posted by on 30 Dec. 2023

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Comment from Hotel Management

2 Jan. 2024 by Karn

Dear Corey,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

3 out of 5
Desk is showing area's of with lots of marks on it , reception was fantastic , room's by the road very noisy?

Posted by , from Salisbury North on 27 Dec. 2023

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Comment from Hotel Management

2 Jan. 2024 by Karn

Dear Brian,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

4 out of 5
Helped us out if a pinch to stay but we felt that although spacious and comfortable the apartment was a bit overpriced. The woman who welcomed us was absolutely lovely.

Posted by on 9 Nov. 2023

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Comment from Hotel Management

10 Nov. 2023 by Karn

Dear Domhnall,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

3 out of 5
AC was not working. Reported via SMS and later at Reception Desk. I think they were short staffed as no one came to fix it.

Posted by on 2 Oct. 2023

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Comment from Hotel Management

30 Oct. 2023 by Karn

Dear Christopher,We thank you for your feedback and your comments are duly noted and appreciated.Your experience has been shared with the relevant departments for review and action.Sincerely,Karn KapurCluster Operations Manager

5 out of 5
Convenient location Supermarket very close Full kitchen provided Friendly helpful staff

Posted by on 14 Sep. 2023

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Comment from Hotel Management

3 Nov. 2023 by Karn

Dear Allan,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Karn KapurCluster Operations Manager

5 out of 5
Fantastic place to stay for a weekend. Large rooms for a family of 4!

Posted by on 27 Aug. 2023

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5 out of 5
They energetically ensured our satisfaction

Posted by on 25 Aug. 2023

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Property Features

A computer station is on site and WiFi is free in public spaces. A business center, meeting rooms, and limo/town car service are available. Event space at this aparthotel measures 538 square feet (50 square meters) and includes a conference center. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and a vending machine are also featured at the luxury Quest Caroline Springs. Parking is available for a fee. This 4.5-star Melbourne aparthotel is smoke free.

  • 1 building
  • 80 guestrooms or units
  • Meeting rooms
  • 538 sq ft of conference space
  • 50 sq m of conference space
  • Built in 2009
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Caroline Springs Station (4.4 km / 2.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Caroline Springs offers 80 accommodations with DVD players and minibars. Accommodations offer separate sitting areas. 32-inch LCD televisions come with premium satellite channels and Netflix. Accommodations at this 4.5-star aparthotel have kitchens with refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers. This Melbourne aparthotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and laptop-compatible safes. Housekeeping is provided daily.

  • In-room kitchen
  • Sitting area
  • Minibar
  • In-room dining
  • LCD television
  • Satellite channels
  • Premium channels
  • Netflix
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 10 AM.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Quest Caroline Springs offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 65 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property will place an authorization of AUD 250 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Eurocard. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned. Contactless check-out is available.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 8:00 AM
  • Front desk closes daily at 8:00 PM
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free - maximum age 18
  • Credit card pre-authorisation
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 13.20 per person
  • Fee for in-room wireless internet: AUD 20.00 per night (rates may vary)
  • Airport shuttle fee: AUD 100 per person (one-way)
  • Airport shuttle fee per child: AUD 100 (one-way)
  • Covered self parking fee: AUD 9 per day
  • Early check-in fee: AUD 35 (subject to availability)
  • Late check-out fee: AUD 35 (subject to availability)
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 65 per night
  • Credit card charges are subject to a surcharge of 2.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Caroline Springs Quest
  • Quest Apartment Caroline Springs
  • Quest Caroline Springs
  • Quest Caroline Springs Aparthotel
  • Quest Caroline Springs Aparthotel
  • Quest Caroline Springs Caroline Springs
  • Quest Caroline Springs Aparthotel Caroline Springs

You should know

  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.