The location is excellent—just steps from Times Square and a very central spot for all the major tour attractions. It’s close to plenty of shows, shopping, the subway and has some great, affordable food options nearby. The staff overall were friendly and helpful, and the rooms were clean and spacious, featuring a comfortable bed, mini fridge, and a sofa.
I’m giving this hotel 4 stars, primarily due to some confusion during check-in. Apparently, there was another guest with the same last name. When I checked in, I was told we were already checked in and good to go, given room keys, and sent on our way. To our shock, when we opened the door, there were already guests in the room.
We immediately returned to the front desk to explain what happened and were given new keys to a different room. When we carefully entered, the room was empty, though the TV and lights were on. We confirmed it was vacant and began placing our luggage away. Shortly after, there was a knock at the door, followed by the door opening—stopped only by the interior security lock. It turned out to be the manager, who was trying to confirm who we were and understand what had happened earlier. While we understood the reason, we were a bit shocked that after knocking, he did not announce who he was before opening the door. We also had house keeping open the door without knocking first, so lock the interior locks and bring ear plugs if you’re a light sleeper because it is right off Time Square.