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The Maids Head Hotel

4.0 star property
Hotel with a 24-hour front desk, steps from Elm Hill

Photo gallery for The Maids Head Hotel

Premium bedding, individually decorated, individually furnished, desk
Exterior
Meeting facility
Interior
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar

Explore the area

Map
Tombland, Norwich, England, NR3 1LB
  • Norwich Cathedral
    ‪1 min walk‬
  • Norwich Castle
    ‪11 min walk‬
  • Carrow Road
    ‪18 min walk‬
  • Norwich (NWI-Norwich Intl.)
    ‪13 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 1
  • 1 Single Bed

Dog Friendly Executive Double

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

Highlights

Individually furnished
Individually decorated
Heating
Connecting rooms available
Plasma TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

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About the area

Norwich

The Maids Head Hotel puts you in the heart of Norwich, within steps of Norwich Cathedral and Elm Hill. Highlights at this hotel include in-room free WiFi, iPads and plasma TVs. .At the hotel's own lounge bar, you can stop for a drink. Business travelers can take advantage of meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 7 AM and 9:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a short walk of this 4-property class Norwich City Center hotel include Tombland and The Forum is within 15 minutes.

What's nearby

  • Norwich Cathedral - 1 min walk - 0.2 km
  • Norwich Castle - 11 min walk - 1.0 km
  • Norwich Theatre Royal - 12 min walk - 1.1 km
  • Carrow Road - 18 min walk - 1.6 km
  • University of East Anglia - 7 min drive - 4.8 km

Getting around

  • Norwich Station - 11 min walk
  • Norwich (NWI-Norwich Intl.) - 13 min drive

Restaurants

  • ‪BrewDog Norwich - ‬3 min walk
  • ‪The Glass House - ‬1 min walk
  • ‪Cinema City - ‬4 min walk
  • ‪Prezzo - ‬2 min walk
  • ‪Ribs of Beef - ‬2 min walk

About this property

The Maids Head Hotel

Hotel with a 24-hour front desk, steps from Elm Hill
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly The Maids Head Hotel also features concierge services, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee.

This 4-star Norwich hotel is smoke free.

  • 84 guestrooms or units
  • 4 levels
  • Conference rooms
  • Built in 1287
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
The Maids Head Hotel offers 84 accommodations with iPads and coffee/tea makers. Each accommodation is individually furnished and decorated. Beds feature premium bedding. Plasma televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (GBP 10 per night)

Food and drink

  • Daily full breakfast available 7 AM to 9:30 AM for a fee: GBP 15 for adults and GBP 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • WinePress at Wensum

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Built in 1287
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • IPad
  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 10 per pet, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 20.0 per night.
  • Cots (infant beds) are available for GBP 10.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 15.00 for adults and from GBP 7.00 for children
  • Uncovered self-parking fee: GBP 10.00 per night
  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 10.0 per night
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Maids Head
Maids Head Hotel
Maids Head Hotel Norwich
Maids Head Norwich
Maids Hotel
The Maids Head Hotel Hotel
The Maids Head Hotel Norwich
The Maids Head Hotel Hotel Norwich

Frequently asked questions

What is the cancellation policy at The Maids Head Hotel?

The Maids Head Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Maids Head Hotel?

Yep, The Maids Head Hotel has an uncovered self car park for GBP 10.00 per night.

What makes The Maids Head Hotel a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Maids Head Hotel.

Does The Maids Head Hotel serve breakfast?

Yeah, full breakfast is served daily from 7 AM to 9:30 AM.

Is there a free airport shuttle available at The Maids Head Hotel?

No, The Maids Head Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Maids Head Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Maids Head Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The Maids Head Hotel?

Dogs are welcome at The Maids Head Hotel, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

The Maids Head Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 682 out of 1005 reviews
Rating 8 - Good. 253 out of 1005 reviews
Rating 6 - Okay. 44 out of 1005 reviews
Rating 4 - Poor. 17 out of 1005 reviews
Rating 2 - Terrible. 9 out of 1005 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miss K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay. They even had a softer pillow ready for me on arrival (second time I've stayed)
Stayed 1 night in Feb 2025

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend away

Lovely weekend in Norwich
Stayed 1 night in Feb 2025

6/10 Okay

Janice

Disliked: Property conditions & facilities
It’s certainly old, but really needs an upgrade. Windows don’t open, room too warm and limited ability to control this. It should be clearer that they have no lifts, and multiple levels. It was okay but we wouldn’t stay again.
Stayed 1 night in Feb 2025

10/10 Excellent

Polly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We loved our stay here. It’s a beautiful hotel with attentive staff. The breakfast options were varied and well done. Parking on site at a reasonable rate was also a bonus. We will be visiting again.
Stayed 1 night in Feb 2025

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
I liked staying in a interesting building almost adjacent to the Cathedral. My only complaint would be that bath towels were decidedly skimpy.
Stayed 3 nights in Feb 2025

8/10 Good

Tania

Liked: Staff & service, property conditions & facilities
Beautiful Hotel. excellent, polite, friendly and helpful staff, Restaurant food was not really anything to write home about, breakfast buffet was good. I enjoyed my stay and will definitely be back 👍
Stayed 5 nights in Feb 2025

10/10 Excellent

PHILIP

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

hannah

Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
3rd floor room, on front, road noise was very evident at all hours ... could also here other guests returning from being out at 4 am in the morning. And neighbours tv on early morning and late evening , so could improve with better sound proofing , we would stay again as it was a nice comfortable stay and it was a lovely breakfast. Thank you
Stayed 1 night in Feb 2025

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities

Would recommend

Beautiful classy hotel in a great location. Friendly and helpful staff, you even get a free ride around the City in a vintage Bentley. Would definitely stay here again. Only complaint was the pillows, but this criticism can be levelled at most hotels, I guess they can’t use feather pillows for allergy reasons. Note to self, Will bring my own next time!
Stayed 1 night in Jan 2025

10/10 Excellent

Matthew

Stayed 1 night in Jan 2025

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel and location for visiting the city. Riverside, bars, restaurants, shops, castle and cathedral all within walking distance. It was my husband's birthday and a card was left for him in our room which was thoughtful. A great selection at breakfast. Lots of cosy seating areas around the hotel to sit and recharge. Thanks 😊
Stayed 1 night in Jan 2025

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Ben

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Working in Norwich

Staff very helpful and friendly. Room was very clean and comfortable with air conditioning and a large walk in shower. My room was attended to every day without having to ask. Breakfast had a higher choice and something for everyone. I’m staying again next week.
Stayed 4 nights in Jan 2025

10/10 Excellent

Suporn

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Good location.
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Evening stay

We had a one night stay as we was visiting Norwich. We have stayed before and found the hotel very nice. We did'nt book breakfast on this stay as we feel breakfast does let them down in this area. We did use the bar area on arrival for a couple of drinks before going back to our room to get ready for our evening out. We love the old look bar which resembles a pub. It could do with being staffed more
Stayed 1 night in Jan 2025

10/10 Excellent

Louise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely room - very clean with lovely finishes. Very comfortable stay.
Stayed 1 night in Jan 2025

4/10 Poor

Justin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Below expectations

Tired small rooms with mold on bathroom window. Pretty disappointing versus description.
Stayed 1 night in Jan 2025

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Norwich break

Great hotel, have stayed before and will again.
Stayed 1 night in Jan 2025

10/10 Excellent

Deborah, Lafayette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Dec 2024

8/10 Good

Lucy

Stayed 1 night in Dec 2024

10/10 Excellent

Michael, N. Tazewell

Liked: Cleanliness, staff & service, property conditions & facilities
We arrived at about 10am and check in is 3pm. They put our bags in storage and we went to get something to eat. About 1:30 we returned to check on the room. It was ready and they had already moved our bags to the room. The room was well serviced each day.
Stayed 4 nights in Dec 2024