For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At Mercure Queenstown Resort you'll be 1.8 km (1.1 mi) from Lake Wakatipu and 2.5 km (1.6 mi) from Kiwi and Birdlife Park. Highlights at this hotel include 2 restaurants, 2 spa tubs, and free self parking.
You can enjoy LED TVs with satellite channels, and all 148 individually furnished rooms feature free WiFi, wired Internet, and coffee/tea makers. Nice touches to enhance your stay include bathrobes and free toiletries. 24-hour room service, safes, and hair dryers are also available.
The restaurant, South Eatery Restaurant, is open for dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the fitness center, sauna, seasonal outdoor swimming pool, and pool loungers. 3272 square feet (304 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of a ski shuttle.
With a stay at this 4-star Queenstown hotel, you'll be 2.6 km (1.6 mi) from Skyline Gondola and 2.7 km (1.7 mi) from Queenstown Gardens.
Room, 1 King Bed, Garden View
Bed Count1 King BedMaximum Occupancy
3 Max
Deluxe Room, 1 King Bed, Garden View
Bed Count1 King BedMaximum Occupancy
2 Max
Deluxe Room, 1 King Bed, Lake View
Bed Count1 King BedMaximum Occupancy
2 Max
Superior Room, 2 Queen Beds, Lake View
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Room, 2 Queen Beds, Lake View
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Double Room, 2 Double Beds, Garden View
Bed Count2 Full BedsMaximum Occupancy
4 Max
Mercure Queenstown Resort ratings based on 375 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Mercure Queenstown Resort
Everyone (167)Couples (109)Family (91)
5 out of 5
staff of the hotel were really friendly, great view onto the lake from hotel
Posted by a verified traveller on 23 Sep. 2020
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Comment from Hotel Management
23 Sep. 2020
by Josh
Thank you so much for taking the time to leave such a positive review of your stay with us!
We hope you will give us the opportunity to welcome you back in the future.
Kindest,
Joshua Mitchell
Assistant Manager
4 out of 5
Posted by a verified traveller on 23 Sep. 2020
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Comment from Hotel Management
23 Sep. 2020
by Josh
Thankyou for taking the time to review your stay with us.
We hope to welcome you back in the future!
Kindest,
Joshua Mitchell
Assistant Manager
3 out of 5
Fantastic rooms. Only downer was the TV reception was awful, and in one room set for a language we could not read to switch to English.
Posted by a verified traveller on 22 Sep. 2020
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Comment from Hotel Management
23 Sep. 2020
by Josh
Hi! Thank you for taking the time to leave feedback regarding your stay with us.
I cannot express my sincere apologies enough in regards to your experience regarding the TV in your room. I will make sure to follow this issue up with our Maintenance and Housekeeping teams to prevent future occurrence. I am so sorry that it negatively impacted your time here with us in Queenstown.
Kindest regards,
Joshua Mitchell
Assistant Manager
5 out of 5
Very happy with everything. Good location, helpful and friendly staff. Nice and clean. What more could you want.
Posted by Tim, from Auckland on 30 Jul. 2020
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Comment from Hotel Management
31 Jul. 2020
by Josh
Hi Tim,
Thankyou for taking the time to leave such a positive review.
We look forward to welcoming you back in the future!
Kindest,
Joshua Mitchell
Assistant Manager
5 out of 5
Really friendly staff, especially the manager onsite was really helpful & friendly! Would love to come back here for the mind blowing views from our room.
Cheers
Posted by Mohit&Divya, from Auckland on 25 Jul. 2020
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Comment from Hotel Management
26 Jul. 2020
by Josh
Hi Mohit and Divya,
Thank you kindly for such a positive review. Prasheel our General Manager is new to the team and has already had an amazing effect on our operations and the team itself, thank you so much for taking the time to recognise his influence. We are very excited to see where he steers the hotel for our future!
We definitely don't take our amazing views of Lake Wakatipu and The Remarkables for granted, I'm glad you were able to enjoy them as well!
We look forward to welcoming you back in the future.
Kindest,
Joshua Mitchell
Assistant Manager
3 out of 5
It was quite evadent that the hotel struggled with low number of staff to cope with the high occupantcy. It was difficult to get a table at breakfast and the kitchen struggled to keep the buffet stocked. We opted to pay for meals in town as a result. I suspect this is a result of covid so understand. Rooms were tidy but nit much noise insulation from the hallwsy. We had booked and confirmed a king bed but had 2 doulble beds.
Staff were friendly and helpfull and location was good. Overall with the price we paid we were happy with our stay.
Posted by Steve, from Hamilton NZ on 19 Jul. 2020
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Comment from Hotel Management
31 Jul. 2020
by Josh
Dear Steve,
I'd like to extend my sincere apologies to yourself and travelling party. Regardless of staffing levels, we still strive to provide exceptional customer service to every guest, therefore I'm sorry that we fell short of your expectations in this case.
Thank you for taking the time to share your feedback and for expressing your understanding.
I hope you give us the opportunity to welcome you back in the future.
Kindest regards,
Joshua Mitchell
Assistant Manager
3 out of 5
There is no sound proofing on the room doors, so you can hear everything going on in the hallways e.g. some kids were running up and down them until midnight for exercise.
The information in the room booklet is that the downstairs bar closes at 10pm, but it actually closed at 9pm so at 9:05pm we got told it had closed and had to order room service instead and pay an extra 4.50.
Posted by Carolina, from Queenstown on 18 Jul. 2020
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Comment from Hotel Management
31 Jul. 2020
by Josh
Dear Carolina,
We run a 24hour reception here at the Mercure Queenstown Resort, any issues in relation to noise can be reported and resolved at any time. Please remember to do so in future! I'm sincerely sorry that other guests in house negatively impacted your experience with us, I sincerely wish you would have given us the opportunity to rectify this for you whilst you were here.
I'd like to extend my sincere apologies for the misinformation in regards to the restaurant service times. If you would like to contact me on h1994-dm4@accor.com I would really appreciate the opportunity to rectify this poor experience.
Kindest regards,
Joshua Mitchell
Assistant Manager
5 out of 5
The breathtaking mountain view from the rooms and dining room.
Posted by Ilze, from New Zealand, Auckland on 17 Jul. 2020
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Comment from Hotel Management
31 Jul. 2020
by Josh
Dear Ilze,
Thank you for taking the time to leave such a positive review!
We are so lucky to have our amazing views of Lake Wakatipu and The Remarkables Mountains, I'm so glad you were able to experience it (and hopefully were able to take some memorable pictures!).
We look forward to welcoming you back in the future.
Kindest,
Joshua Mitchell
Assistant Manager
4 out of 5
Lovely rooms . Friendly staff . Nice spas and pool . Would stay again
Posted by Carol, from Christchurch on 16 Jul. 2020
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Comment from Hotel Management
31 Jul. 2020
by Josh
Hi Carol,
Thank you for taking the time to leave such kind words. I will make sure to pass this review onto our team.
We look forward to welcoming you back in the future!
Kindest regards,
Joshua Mitchell
Assistant Manager
3 out of 5
Overall OK experience. I reserved a garden facing room and we got a room that felt like a basement. We can only see the sides of the pool. On the morning of our last day, the bathroom smelled like sewage. I have to leave the vent on for a while. When I checked out, they charged me for the wifi (4 days worth) when the booking stated free wifi. They reversed the charge after I questioned it. I would not want to go back even if the bar and restaurant has sweeping views of lake Wakatipu.
Posted by B, from Ashburton on 14 Jul. 2020
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Comment from Hotel Management
31 Jul. 2020
by Josh
Hi B,
Thank you for taking the time to share your feedback with us. I'm sincerely sorry that your room allocation fell short of your expectations, it was consistent with the room type you booked however it was definitely not our intention to detract from your experience in this regard.
Wifi is only free for members of Accor Live Limitless (Accor's Free Loyalty Program). It is free and easy to sign up anytime throughout your stay so I'm sorry this wasn't effectively communicated to you.
I hope you give us the opportunity to welcome you back in the future.
Kindest regards,
Joshua Mitchell
Assistant Manager
As a guest of Mercure Queenstown Resort, you'll find 2 spa tubs, a sauna, a fitness center, and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3272 square feet (304 square meters) and includes conference space. A terrace, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Mercure Queenstown Resort. Self parking is free. This 4-star Queenstown hotel is smoke free.
148 guestrooms or units
2 dining venues
3272 sq ft of conference space
304 sq m of conference space
Bar or lounge
Coffee shop
Deli
Poolside lounge chairs
Umbrellas for the pool
Ski equipment storage
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Terrace
Garden
BBQ grill(s)
Outdoor picnic space
Newspapers in lobby (free)
Fireplace in lobby
Television in lobby
Bellhop
Elevator
No smoking on site
Family Friendly Amenities
Family property
Free WiFi
Snack bar/deli
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
, Wired Internet access (surcharge)
Available in some public areas:
Free WiFi
, Free wired Internet
Parking
Free self parking
Transport
Airport: Queenstown Intl. Airport (ZQN) (9.9 km / 6.1 mi)
Property shuttles: Ski shuttle
Parking: Free self parking
Room Amenities
Mercure Queenstown Resort offers 148 accommodations with safes and coffee/tea makers. These individually furnished accommodations include desks. LED televisions come with satellite channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Queenstown hotel provides complimentary wireless Internet access. Housekeeping is provided daily.
In-room dining (24 hours)
LED television
Satellite channels
Coffee maker
Shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Toiletries (free)
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
South Eatery Restaurant - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Rises Restaurant - Overlooking the ocean, this restaurant serves breakfast only. A children's menu is available.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Check-in time ends at midnight
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Mercure Queenstown Resort
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.
UnionPay
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Property does not follow sanitisation practices of any association
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Service animals not allowed
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
Debit cards
Number of children who can stay for free – 2
No gap period between guests' stays
Fees
Guests will be asked to pay the following charges at the property:
Deposit: NZD 100 per night
We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: NZD 27 per person (approximately)
Fee for in-room wired Internet: NZD 10 per hour (rates may vary)
Late check-out fee: NZD 20 (subject to availability)
In-room safe fee: NZD 50 per stay
Rollaway beds are available for an additional fee
Credit card charges are subject to a surcharge of 2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown
You should know
The seasonal pool will open in January and close in December.
Pool access available from 7:00 AM to 10:00 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
