See all properties
Save

Mercure Queenstown Resort

4.0 star property
Family ski hotel with 2 restaurants

Photo gallery for Mercure Queenstown Resort

2 restaurants, breakfast served
In-room safe, individually furnished, desk, blackout curtains
2 restaurants, breakfast served
Indoor wedding
Aerial view

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$279
includes taxes & fees
18 Jan - 19 Jan

Explore the area

View map
Sainsbury Road, Queenstown, 9300
  • Place, Skyline Queenstown
    ‪3 min drive‬
  • Place, Kiwi and Birdlife Park
    ‪3 min drive‬
  • Place, Queenstown Gardens
    ‪3 min drive‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 24 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Queen Beds, Lake View

Superior Room, 2 Queen Beds, Lake View

Superior Room, 2 Queen Beds, Lake View

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 29 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

Room, 2 Queen Beds, Lake View

7.6 out of 10
Good
(15 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Lake view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Lake View

Lake view

Deluxe Room, 1 King Bed, Lake View

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View

Double Room, 2 Double Beds, Garden View

9.0 out of 10
Wonderful
(22 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

Superior Room, 1 King Bed, Lake View

7.0 out of 10
Good
(6 reviews)

Highlights

Soundproofed
Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
LCD TV
Blackout curtains
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

About the area

Queenstown

A family-friendly stay in Queenstown awaits you at Mercure Queenstown Resort. You'll be 1.9 km (1.2 mi) from Lake Wakatipu and 2.5 km (1.6 mi) from Kiwi and Birdlife Park. Highlights at this ski hotel include 2 restaurants, an outdoor swimming pool and a bar/lounge. .The restaurant, South Eatery Restaurant, is open for dinner. Enjoy the gym, Hot tub, sauna and kids' swimming pool. 3272 square feet (304 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of a ski shuttle. .With a stay at this 4-property class Fernhill hotel, you'll be 2.6 km (1.6 mi) from Skyline Queenstown and 3.2 km (2 mi) from Queenstown Gardens.

What's nearby

  • Steamer Wharf - 2 min drive - 1.5 km
  • Skyline Queenstown - 3 min drive - 1.9 km
  • Kiwi and Birdlife Park - 3 min drive - 1.9 km
  • Queenstown Gardens - 3 min drive - 2.2 km
  • Bob's Peak - 10 min drive - 2.6 km

Getting around

  • Queenstown (ZQN-Queenstown Intl.) - 17 min drive

Restaurants

  • ‪Smiths Craft Beer House - ‬3 min drive
  • ‪Saigon Kingdom - ‬3 min drive
  • ‪Finz - ‬3 min drive
  • ‪Pub On Wharf - ‬4 min drive
  • ‪Heritage Queenstown - ‬6 min walk

About this property

Mercure Queenstown Resort

Family ski hotel with 2 restaurants
After a day on the snow, enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor swimming pool. This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Public spaces have free WiFi. This ski hotel also offers ski storage, a children's pool and a sauna. Parking is available for a fee.

This 4-star Queenstown hotel is smoke free.

  • 148 guestrooms or units
  • 2 dining venues
  • 3272 sq ft of conference space
  • 304 sq. m of conference space
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
Mercure Queenstown Resort offers 148 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished. 50-inch LCD televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Queenstown hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

View from room
Holiday Inn Queenstown Frankton Road by IHG
  • Spa pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
4.2 out of 5, Very good, 1,004 reviews
The price is NZ$305
includes taxes & fees
21 Jan - 22 Jan
Holiday Inn Queenstown Frankton Road by IHG

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle (surcharge)
  • Uncovered parking on site (NZD 15 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10 AM for a fee: NZD 32 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Rises Restaurant
  • South Eatery Restaurant

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Outdoor pool
  • Private wine tours
  • Sauna
  • Ski storage
  • TV in common areas
  • Wine tours

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • 3,272 square feet of conference space

Outdoors

  • Garden
  • In the mountains
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 50-inch LCD TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 2 per cent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately NZD 32 per person
  • Uncovered self-parking fee: NZD 15.00 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown

Frequently asked questions

What is the cancellation policy at Mercure Queenstown Resort?

Mercure Queenstown Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mercure Queenstown Resort?

As of 8 Jan 2026, prices found for a 1-night stay for 2 adults at Mercure Queenstown Resort on 18 Jan 2026 start from NZ$279.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mercure Queenstown Resort?

Yep, Mercure Queenstown Resort has an uncovered self car park for NZD 15.00 per night. A self car park is also available, for a fee.

Are there any beaches close to Mercure Queenstown Resort?

The closest beach to Mercure Queenstown Resort is Queenstown Beach (1.9 km).

Does Mercure Queenstown Resort have a pool?

Mercure Queenstown Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 10:00 PM.

What luxury perks are available at Mercure Queenstown Resort?

Mercure Queenstown Resort features an outdoor pool, 1 hot tub and 2 restaurants.

Is Mercure Queenstown Resort family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as free infant beds in the guestrooms, it's no surprise that Mercure Queenstown Resort is a hit with families.

Does Mercure Queenstown Resort serve breakfast?

Yeah, buffet breakfast is on offer daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Mercure Queenstown Resort?

No, Mercure Queenstown Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Mercure Queenstown Resort?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Mercure Queenstown Resort?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Mercure Queenstown Resort?

No, pets are not allowed.

Mercure Queenstown Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 482 out of 1000 reviews
Rating 8 - Good. 343 out of 1000 reviews
Rating 6 - Okay. 117 out of 1000 reviews
Rating 4 - Poor. 41 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Dhama

Travelled with family
Liked: Cleanliness, property conditions & facilities
The view. Rooms were also clean.
Stayed 1 night in Jan 2026

10/10 Excellent

Yuanyuan, Auckaland

Stayed 4 nights in Sep 2025

10/10 Excellent

Muhammad

Liked: Cleanliness, amenities, property conditions & facilities
Awesome view. Carpets a bit old.
Stayed 2 nights in Sep 2025

8/10 Good

Raphael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved the lakeside room, view was spectacular of the lake and mountains. Comfortable with two queen beds for the three of us. Shame they do not have a airport shuttle bus, while there is a bus service, it is min $10 per person from the airport which drops you near the hotel. Ok if you have only carry on bags.
Stayed 5 nights in Sep 2025

10/10 Excellent

Freeman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from Lucy on front desk and Sanjay in the restaurant. Will definitely be coming back!
Stayed 1 night in Sep 2025

8/10 Good

Jatinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Location is perfect. Just the property is bit dated
Stayed 2 nights in Sep 2025

10/10 Excellent

Felipe Fiorino

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was extremely clean, people were great and breakfast was amazing. Would 100% recommend!!
Stayed 4 nights in Jul 2025

10/10 Excellent

Margo

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely friendly and helpful despite our 3am arrival. Facilities were good. Restaurant was excellent.
Stayed 4 nights in Sep 2025

10/10 Excellent

Hyun Seok

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

SARAH

Stayed 1 night in Sep 2025

8/10 Good

Bernadette

Liked: Cleanliness, staff & service, property conditions & facilities
Not having a duvet for the bed in winter meant having to have the heating running all time was negative friendly staff, but check in was delayed due to room not being ready late check at at 11 is positive
Stayed 1 night in Aug 2025

4/10 Poor

B J

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Disapointing stay

Place is getting to look dated, needs a good renovation. $15 a night to park is sheer greed.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the space in the rooms and also the sustainability on products to use in the shower. Also good breakfast options in the buffet
Stayed 3 nights in Aug 2025

8/10 Good

Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, kid friendly
Stayed 3 nights in Aug 2025

4/10 Poor

Fritz

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When I arrived, they said they upgraded me to a lake view room, which is great. Sadly, as we walked into the room we were surprised by wet upholstery smell from one of the benches and sewage smell in the bathroom. We did tell the front desk about it and they were very apologetic and tried what they can to clean it and even offered us a different room which we had to reluctantly reject. Unfortunately, we have our young infant with us so when we are in the hotel it is likely that he is asleep and moving will most likely disturb his sleep. Tldr: they really need to look into the issue with that room. I commend them on their customer service but if the issue isn't addressed, we certainly won't be the last person complaining about it.
Stayed 3 nights in Aug 2025

6/10 Okay

Marvin

Travelled with group
Liked: Amenities
Disliked: Staff & service
just the view of the hotel
Stayed 2 nights in Jul 2025

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were froemdly and motel was lovley. It is so hard to find a car park, not just at the motel, in all of Queenstown
Stayed 5 nights in Jul 2025

10/10 Excellent

John

Liked: Amenities
Very friendly helpful staff. Room was neat and clean.
Stayed 6 nights in Aug 2025

10/10 Excellent

Grant

Stayed 2 nights in Aug 2025

10/10 Excellent

evan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the Lake and mountains
Stayed 2 nights in Aug 2025

10/10 Excellent

Annamaria

Travelled with family
Liked: Cleanliness, amenities
Fabulous service Beautiful breakfast with stunning view Hotel restaurant was excellent.
Stayed 6 nights in Jul 2025

10/10 Excellent

Lucy

Stayed 2 nights in Aug 2025

10/10 Excellent

Harshil Chandani

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hey It was nice to stay over there but just little bit concern about cleaning staff.. They are doing well but sometimes they forgot some of the stuff . Otherwise aalll good Thank you.
Stayed 4 nights in Jul 2025

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2025

6/10 Okay

Sharon

Travelled with family and small children
Liked: Cleanliness, staff & service
Found the room cold. Only two cups provided when there was four of us. No shower cap provided. Not told there were spa towels by the pool. Waited too long for someone to make coffee so just left. And finally not enough parking and had to pay, which is absolutely ridiculous.
Stayed 3 nights in Jul 2025