"EPIC views, nice beds (normal matress where you can have a proper horizontal sleep, not like in other hotels like Hyatt where you are welcome to sleep
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At Mercure Queenstown Resort you'll be 1.8 km (1.1 mi) from Lake Wakatipu and 2.5 km (1.6 mi) from Kiwi and Birdlife Park. Highlights at this ski hotel include 2 restaurants, an outdoor swimming pool, and free self parking.
You can enjoy LED TVs with cable channels, and all 148 soundproofed rooms feature free wired Internet, wired Internet, and coffee/tea makers. You'll find nice touches like bathrobes, slippers, and free toiletries to enhance your stay. 24-hour room service, safes, and hair dryers are also available.
The restaurant, South Eatery Restaurant, is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, sauna, seasonal outdoor swimming pool, and pool loungers. 3272 square feet (304 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of a ski shuttle.
With a stay at this 4-star Fernhill hotel, you'll be 2.6 km (1.6 mi) from Skyline Queenstown and 2.7 km (1.7 mi) from Queenstown Gardens.
Mercure Queenstown Resort ratings based on 308 Verified Reviews
Review Summary
4.2
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Mercure Queenstown Resort
Everyone (156)Couples (73)Family (64)
5 out of 5
EPIC views, nice beds (normal matress where you can have a proper horizontal sleep, not like in other hotels like Hyatt where you are welcome to sleep in a V shape), hot spa was very handy to contrast the cold swimming pool. Dinner menus are very delicious and cheap! We were very surprised to find out that meal in hotel beats local food stalls all by price, quality and convenience.
Among negatives - sauna was closed, I understand some Covid regulations. And breakfasts does not worth it, so don't prebook it. Even though it is standard "continental" breakfast, similar to other hotels, but it is consists of fried sausage, fried bacon, fried toast bread and fried eggs plus canned beans.
Posted by Evgeny on 26 Feb. 2022
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Comment from Hotel Management
1 Mar. 2022
by Josh
Hi there Evgeny,
Thank you kindly for taking the time to leave such a positive review regarding your time with us. I will make sure to pass your comments on to the team!
I hope you will give us the opportunity to welcome you back in the future.
Kindest,
Joshua Mitchell
Assistant Manager
5 out of 5
Posted by Kathryn on 27 Jan. 2022
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3 out of 5
Great location and staff friendly.
Posted by Paula on 22 Jan. 2022
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Comment from Hotel Management
22 Jan. 2022
by Josh
Hi Paula,
Thanks for taking the time to leave this feedback. Sincere thanks for choosing to stay with us and we hope to welcome you back in the future.
Kindest,
Joshua Mitchell
Assistant Manager
4 out of 5
Loved the quite and the beautiful views. Didnt like pool area where a group of foreign children alone in this area walking through garden snd then jumping and splashing other guests.
Posted by susan on 17 Jan. 2022
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Comment from Hotel Management
17 Jan. 2022
by Josh
Hi there Susan,
I am glad to hear that you enjoyed your stay with us! I can share that those views never lose their charm, we are very lucky to have such beauty here in Queenstown.
I am sorry that your experience in the pool area was a negative one. Here at Mercure we welcome families and their children regardless of their nationality and encourage fun around the pool area during school holidays!
Thank you for your feedback.
Kindest,
Joshua Mitchell
Assistant Manager
5 out of 5
The best place to stay in Queenstown without a doubt! All of the staff are so welcoming, friendly and super helpful and we really appreciated the room upgrade. An amazing room with everything you need ... comfy beds, awesome bathroom and so, so quiet and peaceful. The pool and spas were fantastic for us and our teenage son. We'll be back for sure!
Posted by Keryn on 16 Jan. 2022
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Comment from Hotel Management
16 Jan. 2022
by Josh
Hi Keryn,
Thank you for taking the time to leave such a positive review regarding your time with us. We look forward to welcoming you back in the future!
It was a pleasure accommodating you.
Kindest,
Joshua Mitchell
Assistant Manager
5 out of 5
Awesome lake view from the hotel.
Posted by Amrinder on 12 Jan. 2022
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Comment from Hotel Management
13 Jan. 2022
by Josh
Hi there!
Thank you for taking the time to leave such a positive review regarding your time with us!
I hope you will give us the opportunity to welcome you back in the future.
Kindest,
Joshua Mitchell
Assistant Manager
5 out of 5
Posted by Elise on 1 Dec. 2021
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5 out of 5
Posted by Melissa on 21 Nov. 2021
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5 out of 5
Very welcoming and friendly staff, lovely clean room and the lake view upgrade was an amazing bonus. The on site spa pool was popular with our kids especially with being able to book in and have it to ourselves.
Posted by Jody on 19 Oct. 2021
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Comment from Hotel Management
20 Oct. 2021
by Josh
Hi there Jody,
Thank you kindly for taking the time to leave such a positive review regarding your time with us! I hope you will give us the opportunity to welcome you back in the future.
Sincerely,
Joshua Mitchell
Assistant Manager
3 out of 5
Staff were excellent and very friendly. Room and in room facilities in the other hand were very dated. Felt like a cheap American hotel in need of renovation. Chipped bath, stained counter, cheapest kettle money can buy, noisy refrigerator. Was meant to be a touch of luxury for two nights, but felt cheap and tired. Sorry Mercure, loved your staff, but definitely not what I expected for the $$$.
Posted by Chris on 10 Oct. 2021
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Comment from Hotel Management
10 Oct. 2021
by Josh
Hi there Chris,
Sincere thanks for taking the time to leave such a candid review regarding your time with us. I will make sure to pass your feedback on to our team, thank you for recognising their service!
Rest assured your comments regarding the hotel itself are being addressed in our full refurbishment planned for the near future. It is my hope you will give us the opportunity to welcome you back to a newly renovated hotel in the future.
Kindest,
Joshua Mitchell
Assistant Manager
Mercure Queenstown Resort offers 148 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Queenstown hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
In-room dining (24 hours)
LED television
Cable channels
Coffee maker
Shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Bathrobes
Slippers
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Unique furnishings
Connecting rooms available
Food & Drink
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
South Eatery Restaurant - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Rises Restaurant - Overlooking the ocean, this restaurant serves breakfast only. A children's menu is available.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for NZD 40.0 per night.
Free cribs (infant beds)!
Pet Policy
Pets and service animals are not allowed at Mercure Queenstown Resort
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60Ā°C/140Ā°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Service animals not allowed
Number of children who can stay for free ā 2
Debit cards
UnionPay
Staffed front desk
Security system
LGBTQIA friendly
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60Ā°C/140Ā°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Guests will be asked to pay the following charges at the property:
Deposit: NZD 100 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: NZD 27 per person (approximately)
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
An in-room safe is available for an additional fee
Rollaway bed fee: NZD 40.0 per night
Credit card charges are subject to a surcharge of 2 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Mercure Queenstown
Mercure Queenstown Resort
Mercure Queenstown Queenstown
Mercure Resort Queenstown
Queenstown Mercure
Queenstown Mercure Resort
Mercure Hotel Queenstown
Mercure Resort Queenstown Hotel Queenstown
Mercure Queenstown Resort Hotel
Mercure Queenstown Resort Queenstown
Mercure Queenstown Resort Hotel Queenstown
You should know
Pool access available from 7:00 AM to 10:00 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
Awards & Affiliations
UNESCO Sustainable Tourism Pledge
National Rating
QualmarkĀ® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.
Official New Zealand Rating provided by QualmarkĀ®
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Frequently Asked Questions
Mercure Queenstown Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.
Mercure Queenstown Resort uses enhanced cleaning measures, offers contactless check-in, and ensures social distancing. There is a shield between guests and staff in the main contact areas and contactless room service is available.
Yep, Mercure Queenstown Resort has a free self car park.
The closest beach to Mercure Queenstown Resort is Frankton Beach (7.2 km).
Mercure Queenstown Resort has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 7:00 AM to 10:00 PM.
Mercure Queenstown Resort features an outdoor pool, a steam room and 2 restaurants.
You bet! With amenities like kids' meals and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise Mercure Queenstown Resort is a hit with families.
Yeah, buffet breakfast is on offer daily between 6:30 AM and 10 AM.
No, Mercure Queenstown Resort does not offer an airport shuttle service.
Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
