You can enjoy TVs with cable channels, and all 148 soundproofed rooms feature wired Internet, coffee/tea makers, and safes. You'll find nice touches like bathrobes, slippers, and free toiletries to enhance your stay. 24-hour room service, hair dryers, and phones are also available.
The restaurant, South Eatery Restaurant, is open for dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the outdoor swimming pool, fitness center, sauna, and pool loungers. 3272 square feet (304 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of a ski shuttle.
With a stay at this 4-star Queenstown hotel, you'll be 2.6 km (1.6 mi) from Skyline Gondola and 2.7 km (1.7 mi) from Queenstown Gardens.
9 Feb. 2021 by Tegan Martin
Dear Guest, Thank you for taking the time to leave a review. I am sorry to hear about your experience. Please be advised I have passed along your feedback to respective departments to review. Thank you for providing the details as we are always seeking ways to improve the guest experience. We hope to have the opportunity to serve you better in the future. Kind Regards Tegan Martin Front Office and Reservations Manager
25 Jan. 2021 by Tegan Martin
Dear Guest, Thank you for taking the time to leave a review and choosing the Mercure Queenstown Resort to celebrate your special occasion. So pleased to hear that you had a great stay and thank you for your kind comments. We look forward to your next visit at the Mercure Queenstown Resort. Kind Regards Tegan Martin Front Office and Reservations Manager.
30 Jan. 2021 by Josh
Hi there Samuel, Sincere thanks for taking the time to leave such a positive review of our property! We hope that you will give us the opportunity to welcome you back in the future! Kindest, Joshua Mitchell Assistant Manager
29 Jan. 2021 by Tegan Martin
Dear Melissa, Thank you for your 5/5 rating. It was a pleasure to have you stay with us and I look forward to welcoming you back in the future. Kind Regards Tegan Martin Front Office and Reservations Manager
27 Jan. 2021 by Tegan Martin
Dear Guest, Thank you for your rating, we really appreciate it. It would be a pleasure to welcome you back in the near future. Kind Regards Tegan Martin Front Office and Reservations Manager
15 Jan. 2021 by Josh
Hi there, Thank you kindly for taking the time to leave such a positive review of your stay with us. We hope to welcome you back in the future. Kindest, Joshua Mitchell Assistant Manager
15 Jan. 2021 by Josh
Hi Lisa, Thank you for taking the time to leave such kind words regarding your stay with us! It was a pleasure accommodating you and I we hope you will give us the opportunity to do so again in the future! Sincerely, Joshua Mitchell Assistant Manager
11 Jan. 2021 by Tegan Martin
Dear Daniel, Thank you for your rating of your recent stay with us. It was truly our pleasure to take care of you during your stay and we look forward to welcoming you back in the near future. Kind Regards, Tegan Martin Front Office and Reservations Manager
18 Dec. 2020 by Josh
Hi there, Thank yo so much for taking the time to leave such a positive review of your stay with us. We hope to welcome you back in the future. Kindest, Joshua Mitchell Assistant Manager
17 Dec. 2020 by Josh
Hi there, Thank you kindly for taking the time to leave such a positive review of your stay with us. I will also make sure to follow up your comments with our Maintenance team. We hope you will give us the opportunity to welcome you back in the future. Kindest. Joshua Mitchell Assistant Manager
Due to COVID-19, this property’s food and beverage options may be limited.
After a day on the slopes, enjoy a swim in the outdoor swimming pool or use the hotel's other facilities, including a fitness center and a sauna. This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. WiFi and wired Internet are free in public spaces. Self parking is free. This 4-star Queenstown hotel is smoke free.
Available in all rooms: Free WiFi , Free wired Internet
Available in some public areas: Free WiFi
Free self parking
Mercure Queenstown Resort offers 148 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.
South Eatery Restaurant - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.
Rises Restaurant - Overlooking the ocean, this restaurant serves breakfast only. A children's menu is available.
24-hour room service is available.
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.
Official New Zealand Rating provided by Qualmark®