Mercure Queenstown Resort

4-star property
Sainsbury Road, Queenstown, 0508 053 286
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4.3 out of 5
Excellent!
See all 522 Wotif Reviews

"Great views, great service and good facilities. The this place is tidy and close to city centre. " More

By a verified traveller on Sun 02 Sep 2018

Points Of Interest

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Hotel Description

At Mercure Queenstown Resort you'll be 1.7 km (1 mi) from Lake Wakatipu and 2.6 km (1.6 mi) from Queenstown Gardens. Highlights at this ski hotel include 2 restaurants, an outdoor swimming pool, and free self parking.

LCD TVs with satellite channels are featured in all 148 rooms, and you can enjoy WiFi, wired Internet, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like fridges and round-the-clock room service. Nice touches to enhance your stay include bathrobes and free toiletries. Additionally, free newspapers, hairdryers, and irons/ironing boards are available.

The restaurant, South Eatery Restaurant, is open for dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the fitness centre, spa tub, and sauna. 3272 square feet (304 square metres) of event facilities include conference rooms, and other business amenities include a business centre. Other amenities include WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6 AM and 10 AM. There's also the convenience of a ski shuttle.

Attractions within a 15-minute drive of this 4-star Queenstown hotel include Skyline Gondola and Shotover Jet.

Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$164 per night

Room, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, Lake View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Mercure Queenstown Resort ratings based on 522 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Queenstown Resort

Everyone (206) Couples (169) Family (147)
4 out of 5
GOOD VIEW. HISTORY HOTEL, LITTLE BIT OLD HOTEL, BUT FANTASTIC VIEW AND NICE POOL.

Posted by on 30 Jan. 2019

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Comment from Hotel Management

4 Feb. 2019 by MD

Dear Jim, thank you so much for your review score. We do hope you return to us soon! Kind regards, Michelle Dent, Sales Manager, Mercure Queenstown

5 out of 5
Great pool at the hotel, very clean and great idea having pool bar.

Posted by on 21 Jan. 2019

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Comment from Hotel Management

25 Jan. 2019 by MD

Dear Guest, thank you so much for your positive feedback for your stay and the pool experience. We are especially glad you enjoyed the pool bar as it is our first year offering this service! We do hope you return to us soon, Michelle Dent, Sales Manager, Mercure Queenstown

3 out of 5
Dated plus a large deposit taken on credit card yet to be returned, very slow compared to our other hotels in the trip plus no parking had to walk up a street parking on the kerb very poor

Posted by on 16 Jan. 2019

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Comment from Hotel Management

25 Jan. 2019 by MD

Dear Guest, we are sorry you did not enjoy your stay and your expectations were not met. The pre - authorisation process is a common global hotel practice and we apologise if this inconvenienced you. We do hope this didn’t affect your holiday in beautiful Queenstown and you enjoyed our views and the many activities Queenstown has to offer, Kind Regards, Michelle Dent, Sales Manager, Mercure Queenstown

2 out of 5
Overall disappointed. Front desk staff not so nice. Called the reception close to midnight for a box of tissue, no one answered the call. Hotel front door was broken and under repair, all customers have to walk through the bar to check in, where no staff there to help you with your luggages.

Posted by on 18 Dec. 2018

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Comment from Hotel Management

28 Jan. 2019 by MD

Dear Guest, thank you for your feedback. We have taken your comments on the service of the reception team and have addressed this issue with our team. Please be assured this is not our usual standard. We do hope you return to enjoy our wonderful views soon! Kind regards, Michelle Dent, Sales Manager, Mercure Queenstown

5 out of 5
Excellent motel enjoyed our stay would stay again a highly recommend to our family and friends

Posted by , from Australia on 17 Nov. 2018

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3 out of 5
Good to be out of the busy part of the city with amazing views of the lake. Rooms had essentials and would go back.

Posted by on 6 Nov. 2018

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4 out of 5
Nice staff but looks old inside the room. View is nice...

Posted by on 4 Nov. 2018

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4 out of 5
Lovely hotel with a great view from the restaurants. We had a garden view room which was quite pretty. The bathroom in our room was small and desperately in need of a refurbishment. It looked like it hadn't been done in 20 years or so. Otherwise good hotel in good location.

Posted by , from Queensland, Australia on 4 Oct. 2018

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4 out of 5
Great location.The rooms are a little bit old and need some refurbishment.A microwave in the room will be a bit handy.

Posted by , from Melbourne on 26 Sep. 2018

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4 out of 5
Love queenstown and Mercure is a beautiful property to stay at.

Posted by , from Napier on 26 Sep. 2018

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About the Mercure Queenstown Resort

Location Sainsbury Road, Queenstown, 9300

Property Features

After a day on the snow, enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor swimming pool. This hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Public spaces have WiFi and wired Internet for a fee. This ski hotel also offers ski storage, a sauna and a fitness centre. Self parking is free. This 4-star Queenstown hotel is smoke free.

  • 148 guestrooms or units
  • 2 dining venues
  • 3272 sq ft of conference space
  • 304 sq. m of conference space
  • Bar or lounge
  • Coffee shop
  • Deli
  • Ski equipment storage
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , Wired Internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired Internet access - surcharge

Parking

Free self parking

Transport

  • Airport: Queenstown (ZQN-Queenstown Intl.) (9.9 km / 6.2 mi)
  • Property shuttles: Ski shuttle
  • Parking: Free self parking

Room Amenities

Mercure Queenstown Resort offers 148 forms of air-conditioned accommodation with minibars and free newspapers. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. In-room wired and wireless Internet access is available for a surcharge. 26-inch LCD televisions come with satellite channels. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Satellite channels
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe (surcharge)
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10 AM.

South Eatery Restaurant – Overlooking the ocean, this restaurant only serves dinner.Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required. Open daily.

Rises Restaurant – Overlooking the ocean, this restaurant only serves breakfast. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Group booking policy: This property allows bookings of up to a maximum of 4 rooms. Reservations exceeding this number will be cancelled without penalty within 24 hours of a confirmed booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Additional policies and fees may apply when booking more than 3 rooms. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 50 per stay

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 25 per person (approximately)
  • Fee for in-room wired Internet: NZD 10 per hour (rates may vary)
  • Fee for wireless Internet in public areas: NZD 10 per hour (rates may vary)
  • Fee for wired Internet in public areas: NZD 5 per hour (rates may vary)
  • Late check-out fee: NZD 20 (subject to availability)
  • In-room safe fee: NZD 50 per stay
  • Rollaway beds are available for an additional fee
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Queenstown Resort
  • Mercure Queenstown

You should know

  • The total price shown includes a resort fee.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®