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Mercure Queenstown Resort

4-star property
Sainsbury Road, Queenstown, 0508 053 286
Choose Dates
4.2 out of 5
Very good!
See all 337 Wotif Reviews

"Trying to see the logic of the hotel insisting on a security deposit when the mini bar is empty due to covid. " More

By a verified traveller on Wed 05 May 2021

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Hotel Description

At Mercure Queenstown Resort you'll be 1.8 km (1.1 mi) from Lake Wakatipu and 2.5 km (1.6 mi) from Kiwi and Birdlife Park. Highlights at this ski hotel include 2 restaurants, an outdoor swimming pool, and free self parking.

You can enjoy LED TVs with cable channels, and all 148 soundproofed rooms feature free wired Internet, wired Internet, and coffee/tea makers. You'll find nice touches like bathrobes, slippers, and free toiletries to enhance your stay. 24-hour room service, safes, and hair dryers are also available.

The restaurant, South Eatery Restaurant, is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the fitness center, sauna, seasonal outdoor swimming pool, and pool loungers. 3272 square feet (304 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also the convenience of a ski shuttle.

With a stay at this 4-star Queenstown hotel, you'll be 2.6 km (1.6 mi) from Skyline Gondola and 2.7 km (1.7 mi) from Queenstown Gardens.

Double Room, 2 Double Beds, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
NZ$104* Per night/room 19 May - 20 May

Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Room, 2 Queen Beds, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Lake View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Lake View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mercure Queenstown Resort ratings based on 337 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Queenstown Resort

Everyone (163) Couples (90) Family (73)
4 out of 5
Trying to see the logic of the hotel insisting on a security deposit when the mini bar is empty due to covid.

Posted by on 5 May 2021

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Comment from Hotel Management

6 May 2021 by Josh

Hi there, Thank you kindly for taking the time to leave feedback regarding your time with us. I am sincerely sorry that our security bond impacted your time with us, it is not our intention to have your experience negatively impacted by that process, sincere apologies again. I hope you will give us the opportunity to welcome you back in the future. Kindest, Joshua Mitchell Assistant Manager

3 out of 5

Posted by on 25 Apr. 2021

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Comment from Hotel Management

6 May 2021 by Josh

Hi there, Thank you for taking the time to leave feedback regarding your time with us, it is sincerely appreciated. We hope to welcome you back in the future. Kindest, Joshua Mitchell Assistant Manager

5 out of 5

Posted by on 12 Apr. 2021

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Comment from Hotel Management

23 Apr. 2021 by Josh

Thank you kindly for taking the time to leave such a positive review regarding your time with us! We hope to see you again soon. Sincerely, Joshua Mitchell Assistant Manager

4 out of 5

Posted by on 11 Apr. 2021

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Comment from Hotel Management

23 Apr. 2021 by Josh

Hi there, Thank you for taking the time to leave feedback regarding your stay, it is much appreciated! We hope to welcome you back in the future, Sincerely, Joshua Mitchell Assistant Manager

2 out of 5
The room was adequate but tired especially the carpet. Appreciated a well equipped gym and saunas. The restaurant food and service was atrocious. My first Big Breakfast came with cold items and no scrambled eggs. Had to wait a few minutes until they showed on a separate plate.

Posted by on 19 Mar. 2021

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Comment from Hotel Management

20 Mar. 2021 by Josh

Hi therem, Sincere thanks for taking the time to leave feedback regarding your time with us. I have passed your comments on to the relevant department heads in an attempt to prevent future occurrence. I am sincerely sorry that your experience didn't meet your expectations. I hope you will give us the opportunity to welcome you back in the future. Kindest, Joshua Mitchell Assistant Manager

3 out of 5
Broken wheel on bed Bath plug wrong size Ran out of towels at pool Expensive breakfast buffet

Posted by on 6 Feb. 2021

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Comment from Hotel Management

9 Feb. 2021 by Tegan Martin

Dear Guest, Thank you for taking the time to leave a review. I am sorry to hear about your experience. Please be advised I have passed along your feedback to respective departments to review. Thank you for providing the details as we are always seeking ways to improve the guest experience. We hope to have the opportunity to serve you better in the future. Kind Regards Tegan Martin Front Office and Reservations Manager

5 out of 5
Great views,my wifes 60th birthday and was upgraded witch was awesome,just wished we could of had a closer room as was a long walk for both of us as we both have injuries,but that was no fault of yours,we should have said something.Staff were great and very helpful,meals great ,and awesome view,ordered taxis for us and we had a great stay.We will be back oneday.Thanks Tony Raxworthy.

Posted by on 25 Jan. 2021

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Comment from Hotel Management

25 Jan. 2021 by Tegan Martin

Dear Guest, Thank you for taking the time to leave a review and choosing the Mercure Queenstown Resort to celebrate your special occasion. So pleased to hear that you had a great stay and thank you for your kind comments. We look forward to your next visit at the Mercure Queenstown Resort. Kind Regards Tegan Martin Front Office and Reservations Manager.

5 out of 5

Posted by on 20 Jan. 2021

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Comment from Hotel Management

30 Jan. 2021 by Josh

Hi there Samuel, Sincere thanks for taking the time to leave such a positive review of our property! We hope that you will give us the opportunity to welcome you back in the future! Kindest, Joshua Mitchell Assistant Manager

5 out of 5

Posted by on 19 Jan. 2021

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Comment from Hotel Management

29 Jan. 2021 by Tegan Martin

Dear Melissa, Thank you for your 5/5 rating. It was a pleasure to have you stay with us and I look forward to welcoming you back in the future. Kind Regards Tegan Martin Front Office and Reservations Manager

4 out of 5

Posted by on 16 Jan. 2021

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Comment from Hotel Management

27 Jan. 2021 by Tegan Martin

Dear Guest, Thank you for your rating, we really appreciate it. It would be a pleasure to welcome you back in the near future. Kind Regards Tegan Martin Front Office and Reservations Manager

About the Mercure Queenstown Resort

Location Sainsbury Road, Queenstown, 9300

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

After a day on the slopes, enjoy a swim in the outdoor swimming pool or use the hotel's other facilities, including a fitness center and a sauna. This mountain hotel's ski shuttle (surcharge) will get you to the slopes in no time. At the end of the day, order après-ski drinks at the hotel's bar. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. WiFi and wired Internet are free in public spaces. Self parking is free. This 4-star Queenstown hotel is smoke free.

  • 148 guestrooms or units
  • 2 dining venues
  • 3272 sq ft of conference space
  • 304 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Queenstown Intl. Airport (ZQN) (9.8 km / 6.1 mi)
  • Property shuttles: Ski shuttle
  • Parking: Free self parking

Room Amenities

Mercure Queenstown Resort offers 148 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. LED televisions come with satellite channels. Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. This Queenstown hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10 AM.

South Eatery Restaurant - Overlooking the ocean, this restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Rises Restaurant - Overlooking the ocean, this restaurant serves breakfast only. A children's menu is available.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 40.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Mercure Queenstown Resort

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals not allowed
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 27 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • An in-room safe is available for an additional fee
  • Rollaway bed fee: NZD 40.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Queenstown
  • Mercure Queenstown Resort
  • Mercure Queenstown Queenstown
  • Mercure Resort Queenstown
  • Queenstown Mercure
  • Queenstown Mercure Resort
  • Mercure Hotel Queenstown
  • Mercure Resort Queenstown Hotel Queenstown
  • Mercure Queenstown Resort Hotel
  • Mercure Queenstown Resort Queenstown
  • Mercure Queenstown Resort Hotel Queenstown

You should know

  • Pool access available from 7:00 AM to 10:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.